...Blue Mountain Resort Blue Mountain Resort (BMR) is a very labor intensive company. Their success is heavily influenced by their employees, many of them seasonal. A problem that has become evident is the lack of continuity between employees, departments, and customers. There exists a lack of infrastructure supporting interdepartmental cooperation. Dave Sinclair has an important choice ahead of him which if any recommendation to deploy. He has already won part of the battle by recognizing a problem, and asking those involved in frontline processes for suggestions. The following suggestions were made and will be analyzed in this report; a customer flow proposal, a speed of service proposal, and a proposal to deploy a universal operational information system. Customer Flow The first SWOT team suggested BMR implement a customer flow process, aimed at improving guest familiarization. This would be done by hiring additional staff in parking lots, retraining call center staff, having more information booths, and developing other multimedia methods. This proposal would do a good job at informing customers, addressing parking concerns, and managing capacity, all of which would increase efficiency of the customer flow process. A few weaknesses could surface in implementation and should be addressed before any decision is made. Is there a support structure behind the multimedia options, i.e. is the information readily available to place on an intranet, or standalone computer kiosk....
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...Write Up. Case 1: Blue Mountain Resorts. The Service Quality Journey. Dave Sinclair, vice-president of human resources at Blue Mountain Resort (BMR), was considering his options concerning the company's service quality program. He gathered together a team of 25 BMR managers to identify opportunities to improve service quality. They had provided Dave with a number of specific proposals he wanted to evaluate and decide on a course of action. From all, Dave identified three proposals that required careful consideration: costumer flow, speed of service and information technology (IT). BMR service is delivered in different aspects due to the variety of services that it offers, like winter sport, skiing and snowboarding activities and a variety of services related to these activities, hospitality and food and beverage services, call center, day care and conference facilities. Furthermore, it offers a number of other miscellaneous services to the customers. However, because of the growth and expansion, it began to develop a reputation for long line-ups and poor service. The lacks of service quality started to show up. In other words, guests were not experiencing what they were expecting. Since the employees were not giving a right service quality, it was also affecting their morale and job performance, showing this a lack of two of the service quality dimensions, empathy and responsiveness. After BMR started the service quality journey, the company itself started to change...
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...paper sack. Next, we all took a turn and pulled one out of the sack the trip ideas that were pulled trip to the Wallowa Mountains, trip to the Oregon coast, and then Yakima, Wa was pulled from the bag. Once I saw what my mum and my son pulled, my paper got tossed over my shoulder. The challenge now were to pick from the two options trip to the Wallowa Mountains or the trip to the Oregon coast. We ponder on what the Oregon coast and the Wallowa Mountains offered in actives, accommodations, and weather in late March. We were down to trip to the Wallowa Mountains and the Oregon coast. As we looked at these two, we noticed these were just a few of the more common spring break trips. These two place Oregon coast and the Wallowa Mountains are still far from being a like each other. Then my family was curious about other things such as accommodations and the weather in late March. The weather in Oregon can be unpredictable in late March at the Oregon coast also at the Wallowa Mountains. The weather can be sunny one moment to down pour rain. The Oregon coast often in late March can be foggy and stormy with high winds. Then the Wallowa Mountains in late March can be very cold to a sunny warm day, even at times get traces of snow. During some storms on the Oregon coast hotels may lose power. Although losing power would not matter camping. When the Wallowa Mountains have high wind you have to...
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...Green Mountain Resort Case Study HRMG314 – Managing Organizational Change Green mountain resort was a small resort that was not expected to be in business very long. The resort manager had other plans, as part owner he had visions of making Green Mountain Resort a first-class resort. The issue he faced with achieving his vision was the resorts turnover problem. He had tried many different strategies to reduce turnover including focusing on streamline training, simplify jobs, don’t become dependent on individuals, and making HR processes more efficient (Palmer, Dunford, & Akin, 2009, p. 40). Despite his efforts his turnover problem still existed, he would lose the best service people and be left with the poorest performers. Gunter held the director image when managing turnover. Since he was the manager and part owner he was directing the organization in a particular way hoping to change the outcome of the turnover (Palmer, Dunford, & Akin, 2009, p.27). The hospitality literature took on the image of a coach. This literature was used to try and shape the organization to be successful (Palmer, Dunford, & Akin, 2009, p.30). The focus was highlighting the training and management development showcasing their capabilities. The consultant took on the role as an interpreter. The consultant listened to the problem and the previous attempts to fix the problem and was able to assist with making sense of the outcome and refocus Gunter...
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...Starbucks Developing International Expansion Plan Starbucks Starbucks Corporation is a publicly traded company that was established in Seattle in 1971 and is now one of the fastest developing coffee retailers in the world. The company now has over 8,000 company operated stores and 7,803 licensed stores in 49 countries. Starbucks has been in a steady state of development since CEO Howard Shultz in a franchise with a group of investors in 1987. Starbucks is the largest coffee bar chain in the U.S. In actual fact, they are the largest in the world, with some 2,600 stores globally. These stores all have like products that are similar in appearance. Starbucks seeks to provide the same experience to coffee drinkers in Seattle, New York, London, Kuwait City, and Taipei. Starbucks also offers services to companies to supply coffee and related items to their employees, owns a supermarket channel run by Kraft Foods, and sells its coffee and other items directly to customers through catalogs and its website. Ahead of these items, the company has an agreement with Pepsi-Cola to develop and produce bottled coffee drinks like the "Frappuccino" drinks and an agreement with Dreyer's Grand Ice Cream to produce different flavors of ice cream. Moreover, the company provides coffee service to customers like airlines and hotels. To put all this in perspective, in fiscal year 2009, Company operated retail stores accounted for about 84% of revenues...
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...Question: Company Luau Kona and Blue Jamaican a. Using a plant-wide rate based on machine hours to assign manufacturing overhead cost to products In this approach the manufacturing overhead is based on machine hours. The manufacturing overhead application rate has been has been provided as $54.00 per machine hour. The following table list on the first row the number of machine hours required for each coffee type. The second row show the manufacture overhead for one kilo of coffee, based on the machine hours for one kilo of each coffee and the rate for machine hour | Luau Kona | Blue Jamaican | Machine hours required for the manufacture of one kilo of coffee. | 0.04 | 0.02 | Manufacturing overhead application rate for one kilo of coffee | 0.04 x $54.00 = $2.16 | 0.02 x $54.00= $1.08 | Requirement: Determine the total unit product cost of one kilogram of the Luau Kona coffee and one kilogram of the Blue Jamaican coffee. In order to calculate the total unit product cost of one kilogram of coffee, we need to add: - Direct material cost - Direct labour cost - Manufacturing overhead application rate | Luau Kona | Blue Jamaican | Direct material cost | $5.20 | $3.10 | Direct labour cost | $0.20 | $0.37 | Manufacturing overhead application rate | $2.16 | $1.08 | Total unit product cost of one kilogram | $7.56 | $4.55 | b. Using multiple predetermined overhead rates based on the departmental rates In this approach the manufacturing overhead is calculated by adding different...
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...you can’t refuse. Maybe you know my country only because our athletes always achieve really good results in the Olympics in all kinds of running projects, or you still think that my country is located in Africa, it’s not very important. Coz today I will introduce my country in another way. What I want to show you all is this -- Blue Mountain Coffee! Some of you may have heard of the Jamaican Blue Mountain coffee, of course you’ve been heard about it coz it is world famous! Our coffee produced from Blue Mountain which located in the coffee belt, it has a rich volcanic soil, clean air, no pollution, climate humid, foggy and rainy throughout the year. Three taste -- sweet, sour, bitter are prefect mixed in our coffee, the taste of our coffee must make you never forget. Now, ninety percent of Jamaican Blue Mountain coffee each year are bought by the Japanese. This is because Japan has invested Jamaican coffee for a brief time. But now we want to cooperate with more countries, especially in countries such as China which has a great consumption potential in the future. Question: 1. I would like to know whether China interested in investing our Blue Mountain Coffee. 2. We can guarantee the quality of the coffee, but as the second most expensive coffee in the world, we can not guarantee a low price to you. 3. As food import and export management is very strict in China, I would like to know if you can export our coffee to China....
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...survival and growth has dwindled. Rationale This question was chosen by the researcher to examine the factors that encouraged the development and existence of the coffee industry. This research will help others fix the problem and provide jobs for unemployed people, bring more money for the government to fund programs such as P.A.T.H which helps children in schools as well as for the government to buy more medical necessities. Introduction Coffee was introduced to Jamaica by Sir Nicholas Lawes governor of Jamaica at that time, he brought the plant from Haiti in 1728. It was first planted in the parish of St. Andrew on the Blue Mountains. The Coffee Industry became successful because of the natural attributes of the country such as the cool climate which was suitable for the growth of coffee. The relief of the land such as the rugged mountains and the rich soil. The marketing overseas also proved valuable as it provided foreign exchange. The industry also provided employment for competent and incompetent workers. As a result of its growth farmers saw it fit to invest in the cultivation of coffee in various parts of Jamaica. It became more dominant in 1838 after slavery was fully abolished and seen as a good investment by others than peasant farmers. The coffee industry is important to the economy of Jamaica. Coffee is the third most exported agricultural product in Jamaica. The unique flavor of the beverage made by the beans is recognized worldwide which intern results...
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...Study: Halina Mountain Resort (B) Time Context September 1981 Abstract Halina Mountain Resort, a family owned business, had been picking up during 1980 though it suffered a net loss of P335, 499.69 as shown in the financial performance of Blue Heights Realty and Development Corporation. Halina Mountain Resort is manage by Jun Herrera, son of the owner Victor Herrera together with his cousin Benjamin Estacio that acts as resort manager. Majority of the 32 permanent personnel are relatives of Herrera which reside in Calamba or in nearby towns. The family as a whole had been working together, thus creating a good team for the business. Halina Mountain Resort is in a good location, has first class facilities, observed cleanliness and has a cohesive personnel that make them outstanding and competitive among other resorts. Not all months of the year have the same operation level, during June, July and August are the low level, September, November, January, and February are in normal operation, while the peak season are the month of March, April, May, October, and December. I. STATEMENT OF THE OBJECTIVE 1. Short-range Objectives: To ensure Halina’s continuous growth and increased popularity. To make up for the decreased income during “low months”. 2. Long-range Objectives: To be able to sustain Halina Mountain Resort’s growth even if it is no longer new to the public. II. CENTRAL PROBLEM How will the management of Blue Heights Realty...
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...Imagine a place with beautiful calm blue waters, soft white sand, and it's a pest free zone! Almost seems like a dream right? Well it is not, today we are visiting the gorgeous island of Bora Bora. Bora Bora is a tropical island in the French Polynesia also know as Tahiti which is made up of one hundred and eighteen island that are divided into five groups. The island's original name was "Pora Pora" since there is not letter 'b' in the Tahitian language, but changed to Bora Bora when Jakob Roggeveen discovered the island in 1722. Bora Bora is located in The Volcanic Society Island which is in the middle of the South Pacific Ocean, halfway between Australia and the United States. This island is called home to roughly 9,000 people, which is about how many...
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...million. More than half of Jamaica is mountains above 1000 feet high. The highest point in Jamaica is the renowned Blue Mountain Peak, which rises up to 7,402 feet. The mountains are mostly on the interior of the island, the coastlines are flat beaches that stretch for as long as the eye can see. Another interesting fact is that they drive on the opposite side of the road than we do. People just drive crazy down there, not obeying any speed limits or rules. There a lot of deadly accidents. I would not want to drive there at all. I chose Jamaica for my speech because my husband and I have been there twice. The first time we went was right after 9/11. We stayed at Sandals Resort in Montego Bay. It was right near the Sangster International Airport. I remember flying into Jamaica for the first time and it was the most beautiful thing I had ever seen. The Airport sets right next to the Caribbean Sea. The plane flew through a mountain pass on the island before landing. We were below the mountain tops passing through small clouds. Then coming out of the mountain above the Caribbean Sea into the airport, seeing the white sandy beaches, turquoise waters blue skies and palm trees. It was very scenic, just beautiful! We found out the first time we were there that Montego Bay is not a very safe place to be if you left your Resort area. You could take bus tours and they would take you to the safe places to shop and eat, if you wanted to. The resort was beautiful and with plenty of activities...
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...Case Who is suing whom? What is the cause of action? What is being claimed? Who won? Urzi V. Board of Education for the Borough of North York (Icy Sidewalk Case) Parent suing the school board Fall at the schoolyard led to a injury in the knee; fell in Europe leading to a hip fracture from a weak knee Claiming recovering for damages sustained in her second fall Plaintiff aka the Parent Hedley Byrne & Co Ltd. V. Heller and Partners Ltd. (Bank case) Investor (3rd Party – Adv. Co) suing Bank Advertiser wanted to make sure that Easipower was suitable for investing in so ask Bank if they could determine if they were reliable and trustworthy for an amount of $100,000 per annum Claiming recover of the money loss when Easipower went into Liquidation ($17,000) Plaintiff aka Hedley Byrne the advertising company Dixon V. Deacon (Auditor case) Shareholder suing the auditors Dixon purchased shares off of another individual in the company known as NBS based on parts of the audited financial statements Money loss in investment of NBS Defendant aka Deacon. Case was dismissed Hagerman V. City of Niagara Falls Et Al (Hockey case) Resident suing the City At a hockey game, sitting behind the goalie, a net is up for pucks that fly over the board, during the game a puck flies over the board and over the netting used to catch the pucks. At point in time...
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...S SUNSET GRILL AT BLUE w 9B10D015 Jason Melhuish wrote this case under the supervision of Professors Dina Ribbink and John Haywood-Farmer solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors might have disguised certain names and other identifying information to protect confidentiality. Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2010, Richard Ivey School of Business Foundation O D O It always seemed to take staff longer than the owner expected to learn the ropes, and queues were endemic in the restaurant’s operations. On a recent busy weekend, Melhuish had been dismayed to discover that the queue of waiting customers stretched all the way around the street corner. He had darted outside and reassured customers that they would be seated within 15 minutes. Although many patrons groaned and decided to go elsewhere, many others stayed, because breakfast options in the vicinity were...
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... I use Country Best Pet Resort daily for doggie day care and overnight boarding when needed. Country Best Pet Resort offers services for all dogs, but specializes in care for dogs with social issues, particularly those that have been adopted or abused and going through an adjustment or recovery period. Each dog has their own room, with a flat screen TV with webcams, a small bed the size of a baby crib, and a private patio. Each guest is exercised thirty minutes two times a day and can enjoy an outside play area. Grooming services, pet accessories, toys, and candles are available for purchase as well as administering medicine and care for old or sick dogs. Several businesses partner with Country Best Resort such as; veterinarians, food suppliers, and other pet supplies by trading and bartering to promote their products through Country Best customers. For example, Natures Select Dog Food has attractive packaged samples of all their food in the office for the owner to recommend. This dog food is holistic, the dogs love it, priced competitively with the better brands found in pet stores, and is delivered to your home. The owners also have a second business on the property, Blue Ridge Heirloom Nursery, specializing in native plants of the Blue Ridge Mountain region. Customers for the nursery come from four different states for the native plants which creates awareness of the pet resort and vice versa. Country Best Pet Resort business organization is owned and...
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...bindings. There are many ski resorts where you can practice it. It consists of going to the top of the mountain and start descending on the slopes when they are covered in snow. You should start snowboarding because it is fun to learn new trick, a great way to exercise in the winter, and a relaxing sport. MacArthur ( 2010) tells us that snowboarding started a long time ago in 1965, by Sherman Poppen, when he was watching his daughter slide in the snow. Sherman invented the board by putting together two skis and a rope so his daughter would be able to give the board some direction. His wife named the board “snurfer” by putting together two words snow and surf. Later in 1977 Jake Burton decided to make some improvements to the board. He tried different materials. Until getting to the board that looks like the ones we have now. Later this sport was introduced in the Olympic Games. Then it started to become more popular. It was fall of 2008 when I came to Utah. The winter was coming. I was excited to go to try snowboarding. I was watching videos on the internet to learn how to snowboard. November is when the ski resorts usually open and they close around May or April, depending on the weather. I finally got to try it. The day was beautiful; the sun was up, the sky was blue, and no wind blowing. My friends and I, got on the gondolas and started going up. The view was beautiful. We (myself, Carlos and James) went all the way to the top of the mountains, and started going down. I...
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