...BOSTON DUCK TOURS BOSTON DUCK TOURS ABM 171 I. Case Facts It is not uncommon for entrepreneurial ventures to meet with resistance. Even though small businesses account for more new job creation than larger established firms, many people and organizations are often reluctant to embrace entrepreneurial opportunities. Andy Wilson, founder of Boston Duck Tours, experienced this firsthand. But despite the overwhelming obstacles he faced in starting and growing his business, he persisted with a positive attitude and commitment to his idea. He left his job in an investment banking firm because he is no longer motivated by the same old atmosphere of corporate America. Wilson decided to bring the Duck Tour concept to Boston and create a lively, informative, historical tour to showcase the city from both the land and the river. He invested $30,000 of his own money and then began making the rounds, seeking government permits and additional investors. Duck drivers (called conDUCKtors) need four licenses: a captain’s license from the U.S. Coast Guard, a commercial driver's license from the state of Massachusetts, a license from the Department of Public Safety, and a sightseer's license from the city of Boston. Despite these requirements, applicants responded in droves. Determined to create a different kind of tourist attraction, Wilson decided to abandon traditional interviewing techniques. Instead, he had applicants meet with a theatrical coach who put them through theatrical...
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...motivation. b. While there is no evident obsession with making money, he clearly had some profit motivations. Investing $30,000 of his own funds must have carried such an expectation, and his later sale of the business gives us a hint of a desire to make money. c. Personal satisfaction and enjoyment were apparently experienced by Wilson. He seemed to have a flair for the theatrical. Designating the drivers as colorful figures and creating an accompanying drama allowed him to give his customers the “best show on wheels.” This sounds like a producer enjoying the great performance he has created. 2. What kind of entrepreneurial operation is Boston Duck Tours? The business is a start-up with unique features and thus an example of what most people term “pure entrepreneurship.” Wilson is a founder and a “true entrepreneur.” Boston Duck Tours has shown excellent growth, but its growth and prospects are not of such spectacular mature that it would be classified as a high-potential venture or gazelle. Apparently it hasn’t become a large, high-income firm; on the other hand, it is much more than a microbusiness. It, therefore, fits into the “attractive small firm” category – probably at the more lucrative end of such firms. It is a firm led by opportunistic (in contrast with artisan) management. There is a strong record of marketing, innovation, and outside financing. 3. Describe the...
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...Fender MGMT 321-800 February 21, 2010 Boston Duck Case Study Swim with the sharks and live Boston Duck Tours is a success story founded by a disgruntled investment banker manager. Equity theory explains the reason for Andrew Wilson deciding to launch the venture. Working endless hours in a pressure intensive environment of investment and feeling that he was not being paid properly for his output input ratio Wilson not only made a career change but made a leap of faith into entrepreneurialism. Underpayment inequity is defined as when a person believes that he is not receiving the outcomes given his inputs and efforts. Remedies of underpayment inequity have been noted to be a lowering of a person’s inputs such as decreasing work hours or lowering the effort or being absent or asking for compensation increases. Inequity involves a person and a referent; it is not applied in isolation. Leaving the employer is one remedy noted. Wilson’s experience with the investment banking industry likely instilled the need to implement the equity theory principle at Boston Duck Tours. Most notably, Wilson wants to ensure his employees are equitably treated insofar as their outcomes and inputs are in equilibrium. Top performers are attracted to deliver their best performance if their outcomes are perceived to match their inputs. One learning theory, operant conditioning theory, is present at Boston Duck Tours. Employees conducting the tours, a.k.a. conducktors, adorn themselves...
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...Boston Red Sox swept the AL West champion Angels in the Division Series, winning Game 3 by a score of 8-6. Then advanced to a rematch in the 2004 American League Championship Series against their bitter rivals: the New York Yankees. Boston Red Sox became history makers, becoming the first team in Major League Baseball history to recover from a 3-0 deficit. Boston Red Sox won the 2004 World Series against the St. Louis Cardinals, a team that had posted the best record in the major leagues and that had defeated them in the past. The final out of the game was made on Cardinals shortstop Edgar Rentería at 11:40 pm, in the midst of a lunar eclipse. Boston Red Sox won baseball's World Championship for the first time in 86 years. Ramirez was named MVP of the Series. Boston Red Sox held a parade or in Boston mayor Thomas Menino words, they put up a "rolling rally" on Saturday, October 30, 2004. More than 3 million members of "Red Sox Nation" filled the streets of Boston to cheer as the team rode Duck Tours. Boston Red Sox became the Sports...
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...2012 BostonUSA Events Produced by the Greater Boston Convention & Visitors Bureau January 2012 Edition Larry Meehan, VP, Media Relations & Tourism Sales 617- 867-8231, lmeehan@bostonusa.com; Stacy Shreffler, Media Relations & Tourism Sales Manager 617-867-8203 sshreffler@BostonUSA.com. We are happy to provide media & tour planners with images, contacts & visit assistance. BostonUSA.com is Boston’s official visitor website. The GBCVB is proud to be partners with the Massachusetts Office of Travel & Tourism, MASSPORT, Discover New England, Boston Mayor’s Office of Arts, Tourism & Special Events, the Cambridge Office for Tourism,& the National Park Service. January-February-March 2012 The 12-week Food & Wine & Performance Season Pages 2-3 • 23rd Boston Wine Festival Boston Harbor Hotel Jan. 6-March 30, 2012 • New Isabella Stewart Gardner Wing designed by Renzo Piano opens Jan 19, 2012 • 21st Boston Wine Expo largest on USA East Coast Seaport World Trade Center Jan. 16-22, 2012 • “Geckos: Tails to Toepads” Museum of Science Boston Opens January 22, 2012-May 6, 2012 • Smith & Wollensky Wine Week, March 5-9, 2012 • Restaurant Week Boston citywide prix fixe menus March 18-23 & 25-30, 2012 • 109th BostonUSA St. Patrick’s 2012 Weekend : St. Patrick's Day Sunday Parade: March 18, 2012 • 2012 Boston Wine Week Spring March 26-April 1, 2012 April –May 2012 The Spring Season Opening & 9-week Gardens, Flowers & Parks Season Pages 3-5 • Red Sox Centennial Fenway Park Celebration First Home...
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...It was early 1991, and Michael Eisner, chairman and CEO of the Walt Disney Company, was sitting down with Frank Wells, president and chief operating officer, and Gary Wilson, executive vice president and chief financial officer, to discuss Disney's prospects for the new year. These men were still basking in the glow generated by another record revenue- and profit-breaking year in Disney's history. Disney's businesses were performing at an unprecedented level, and confidence was high. The problem facing the trio who had engineered Disney's turnaround was how to maintain Disney's explosive growth rate and its return-on-investment goal of increasing earnings per share by 20 percent over any five-year period to achieve a 20 percent annual return on equity. Paradoxically, the very success of their strategy, which had originated to protect an underperforming Disney from the rampages of corporate raiders and the threat of takeover, was causing the opposite problem: how to maintain the company's explosive growth in a business environment where attractive opportunities for expansion were becoming increasingly scarce. The men were reflecting on how to develop a five-year plan that would cement the strategy that had led to their present enviable situation and make the 1990s the "Disney Decade." This case is intended to be used as a basis for class discussion rather than as an illustration of either effective or ineffective handling of the situation. This case was...
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...witch hunt after they have helped him and were once close friends. Hoover of the FBI has a great dislike of the Kennedy's. He has kept a file on John F. Kennedy since the late 1940's. They have files of all his mafia connections and even those of his long time friends, such as Frank Sinatra. J. Edgar Hoover also had files of John F. Kennedy's extra marital affairs. Summer of 1963 finds Kennedy on a European tour. He makes an inspiring speech in West Berlin where he proclaimed "Ich bin ein Berliner". Once again this was a Secret Service nightmare as he chose to stand alone on an unprotected podium with a crowd of thousands. In the words of one of his agents "All it takes is one lucky shot." Also in the streets of Galway, Ireland he rides along in an open air convertible. The streets are narrow and winding and the crowd is crazy to see the President. A speech given in Eyre Square in the most personal of his presidency. This is a visit to his homeland and he finds himself truly enjoying this trip. He tells the large crowd of all the Irish names working in Boston and he is recognized as one of their own. As he looks forward to the next Presidential election, Kennedy knows he needs help in Texas. John F. Kennedy is wanting a fund raising trip to Texas but Lyndon B. Johnson knows he will not be received very well in Texas as he has lost most of his clout in his home state. Johnson knows once Kennedy see his lack of help in Texas this will further erode any chance he has...
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...AU/SCHOOL/059/2001-04 AIR COMMAND AND STAFF COLLEGE AIR UNIVERSITY SQUADRON COMMAND: THE FIRST 90 DAYS by Eric N. Hummer, Major, USAF A Research Report Submitted to the Faculty In Partial Fulfillment of the Graduation Requirements Advisor: LTC Phil Chansler Maxwell Air Force Base, Alabama April 2001 Distribution A: Approved for public release; distribution is unlimited Report Documentation Page Report Date 01APR2001 Report Type N/A Dates Covered (from... to) Contract Number Grant Number Program Element Number Author(s) Hummer, Eric N. Project Number Task Number Work Unit Number Performing Organization Name(s) and Address(es) Air Command and Staff College Air University Maxwell AFB, AL Sponsoring/Monitoring Agency Name(s) and Address(es) Distribution/Availability Statement Approved for public release, distribution unlimited Supplementary Notes Abstract Subject Terms Report Classification unclassified Classification of Abstract unclassified Number of Pages 53 Classification of this page unclassified Limitation of Abstract UU Performing Organization Report Number Title and Subtitle Squadron Command: The First 90 Days Sponsor/Monitor’s Acronym(s) Sponsor/Monitor’s Report Number(s) Disclaimer The views expressed in this academic research paper are those of the author and do not reflect the official policy or position of the US government or the Department of Defense. In accordance with Air Force Instruction 51-303, it is not copyrighted...
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...Delhi Business Review X Vol. 5, No. 1, January - June 2004 STRATEGIC INDUSTRY STRATEGIC ISSUES IN THE AIRLINE INDUSTRY AND SINGAPORE INTERNATION THE ROLE OF SING APORE INTERNATIO NAL AIRLINES Amit C. Kamath * Jonas Tornquist ** I NTRODUCTION THIS case study investigates the strategic environment of the airline industry operates. In particular, the role of Singapore International Airlines (SIA) in the global airline industry is considered. The study uses the concept of the “Three Ring Circus” (KCI , 2002), as an overarching framework, whereby the Past, the Present and the PFuture is used for studying the strategic issues in the airline industry and SIA. The past focuses on the key strategic drivers in the airline industry over the past 10-20 years and provides a historic industry overview. The present serves the role of looking at the airline industry and SIA’s present strategic drivers and what is important to consider in this environment. The Possible Futures, or PFutures, looks at what potential drivers or strategic advantages may be present in future, and how SIA is responding to some of these issues. The research in this project is mainly qualitative. It is based on interviews with key people within the airline industry, government officials, industry analysts and stakeholders. The analysis is also based on a review of the airline industry literature as well as the personal reflections of the authors in drawing together some key issues and insights that may...
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...Which singer joined Mel Gibson in the movie Mad Max: Beyond the Thunderdome? TINA TURNER Vodka, Galliano and orange juice are used to make which classic cocktail? HARVEY WALLBANGER Which American state is nearest to the former Soviet Union? ALASKA On TV, who did the character Lurch work for? ADDAMS FAMILY How many tentacles does a squid have? TEN What is converted into alcohol during brewing? SUGAR Which river forms the eastern section of the border between England and Scotland? TWEED Name the two families in Romeo and Juliet? MONTAGUE & CAPULET If cats are feline, what are sheep? OVINE For which fruit is the US state of Georgia famous? PEACH In the 1963 film The Great Escape, what names were given to the three tunnels? TOM, DICK, HARRY Who captained Jules Verne's submarine Nautilus? CAPTAIN NEMO Which guitarist is known as Slowhand? ERIC CLAPTON What is infant whale commonly called? CALF In which film did Roger Moore first play James Bond? LIVE AND LET DIE (1973) What was the character name of TV's 'The Saint'? SIMON TEMPLAR Who composed The Wedding March? FELIX MENDELSSHON Which actor appeared in Papillion and The Great Escape and died in 1980? STEVE MCQUEEN In which bay is Alcatraz? SAN FRANCISCO BAY In which Dickens novel was Miss Havisham jilted on her wedding day? GREAT EXPECTATIONS Which mountain overlooks Rio De Janeiro and its harbour? SUGAR LOAF In Roman mythology...
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...Preface This research paper objective is to present on subject “Hotel Accounting” about Four Seasons Hotel and Resort. The goal of creating this report is to study on the structure of hotels. This report presented guideline to Four Seasons hotel and Resort. Each resort and hotel in Four Seasons has different uniqueness and variation, so we provided only best branch from overall branches around the world. The branches that we bring in the project are mostly in Thailand, because the writer comes from Thailand and we want to promote the traveling industry in Thailand. Most of our research comes from internet sources and some in magazine and journals. We also appreciate Four Seasons Hotel and Resort that provided us useful information and advice. So, we hope that you will find a lot of useful information and trivia from our report and use those information in the future. History of Four Seasons Hotel 1961, The first Four Seasons hotel on an unlikely downtown site in Toronto, Canada. 1963, Four Seasons opened its second hotel, Toronto’s Inn on the Park. 1970, Inn on the Park London (later renamed Four Seasons Hotel London) opened, right at the start of the transatlantic jet-travel boom. 1972, Over its history, Four Seasons would make four strategic decisions that formed the pillars of its business platform. The first was about quality. 1976, The second key strategic decision that formed the business platform was about service. 1976, Four Seasons entered the US market...
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...Helping Your Child Learn Science U.S. Department of Education Margaret Spellings Secretary First published in September 1992. Revised in 2004 and 2005. This booklet is in the public domain. Authorization to reproduce it in whole or in part for educational purposes is granted. While permission to reprint this publication is not necessary, the citation should be: U.S. Department of Education, Office of Communications and Outreach, Helping Your Child Learn Science, Washington, D.C., 2005. To order copies of this publication in English or Spanish, write to: ED Pubs Education Publications Center U.S. Department of Education P.O. Box 1398 Jessup, MD 20794-1398; or fax your request to: (301) 470-1244; or e-mail your request to: edpubs@inet.ed.gov. or call in your request toll-free: 1-877-433-7827 (1-877-4-ED-PUBS). If 877 is not yet available in your area, call 1-800-872-5327 (1-800-USA-LEARN). Those who use a telecommunications device for the deaf (TDD) or a teletypewriter (TTY), should call 1-800-437-0833. or order online at: www.edpubs.org/webstore/Content/search.asp This publication is also available on the Department’s Web site at: www.ed.gov/parents/academic/help/hyc.html On request, this publication is available in alternate formats, such as Braille, large print, audiotape, or computer diskette. For more information, please contact the Department’s Alternate Format Center at (202) 260-9895 or (202) 205-0818. Children’s books and magazines are mentioned in this booklet...
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...Milkovich−Newman: Compensation, Eighth Edition I. Internal Alignment: Determining the Structure 4. Job Analysis © The McGraw−Hill Companies, 2004 Chapter Four Job Analysis Chapter Outline Structures Based on Jobs, People, or Both Job-Based Approach: Most Common Why Perform Job Analysis? Job Analysis Procedures What Information Should Be Collected? Job Data: Identification Job Data: Content Employee Data “Essential Elements” and the Americans with Disabilities Act Level of Analysis How Can the Information Be Collected? Conventional Methods Quantitative Methods Who Collects the Information? Who Provides the Information? What about Discrepancies? Job Descriptions Summarize the Data Describing Managerial/Professional Jobs Verify the Description Job Analysis: Bedrock or Bureaucracy? Judging Job Analysis Reliability Validity Acceptability Usefulness A Judgment Call Your Turn: The Customer-Service Agent Three people sit in front of their keyboards scanning their monitors. One is a sales representative in Ohio, checking the progress of an order for four dozen picture cell phones from a retailer in Texas, who just placed the four dozen into his shopping cart on the company’s website. A second is an engineer logging in to the project design software for the next generation of these picture cell phones. Colleagues in China working on the same project last night (day in China) sent some suggestions for changes in the new design; the...
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...TIDBITS OF MY LIFE AN AUTOBIOGRAPHY by Ray Jablonski As one grows older and ponders the past one cannot help but wonder what legacy will dwell. Thus, I shall write about the things in my life, big and small that my descendants may wish to know about and perhaps keep in their memory as well. So I shall begin with the earliest history of my life with the ends and odds of the important things I can recall. These tidbits should reveal what my whole life was all about. Perhaps the luckiest and most important day of my life was 6 p.m. on 7 November 1921 (7/11/21), the day I was born. It happened to be that I was the seventh child of thirteen siblings, right smack in the middle. My mother's name was Florence Amelia. It so happened that she was the thirteenth child of her parents, the Zbrowski's. My Zbrowski grandparents were born and married in the western German occupied area of Poland. They had several children there and migrated the family to Reading, Pennsylvania in 1879. Florence, my mother, was born there on 19 March 1890. She had six brothers and six sisters. She was very fortunate to have received a good Catholic education and graduated from Common School (eighth grade), which was quite an achievement for a female during the turn of the last century. She was bilingual and could read and write both Polish and English. Her father was a successful tailor and a proprietor of a local saloon at...
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...500 extraordinary islands G R E E N L A N D Beaufort Sea Baffin Bay vi Da i tra sS t a nm De it Stra rk Hudson Bay Gulf of Alaska Vancouver Portland C A N A D A Calgary Winnipeg Newfoundland Quebec Minneapolis UNITED STATES San Francisco Los Angeles San Diego Phoenix Dallas Ottawa Montreal ChicagoDetroitToronto Boston New York OF AMERICA Philadelphia Washington DC St. Louis Atlanta New Orleans Houston Monterrey NORTH AT L A N T I C OCEAN MEXICO Guadalajara Mexico City Gulf of Mexico Miami Havana CUBA GUATEMALA HONDURAS b e a n Sea EL SALVADOR NICARAGUA Managua BAHAMAS DOMINICAN REPUBLIC JAMAICA San Juan HAITI BELIZE C a r PUERTO RICO ib TRINIDAD & Caracas N TOBAGO A COSTA RICA IA M PANAMA VENEZUELA UYANRINA H GU C U G Medellín A PAC I F I C OCEAN Galapagos Islands COLOMBIA ECUADOR Bogotá Cali S FR EN Belém Recife Lima BR A Z I L PERU La Paz Brasélia Salvador Belo Horizonte Rio de Janeiro ~ Sao Paulo BOLIVIA PARAGUAY CHILE Cordoba Santiago Pôrto Alegre URUGUAY Montevideo Buenos Aires ARGENTINA FALKLAND/MALVINAS ISLANDS South Georgia extraordinary islands 1st Edition 500 By Julie Duchaine, Holly Hughes, Alexis Lipsitz Flippin, and Sylvie Murphy Contents Chapter 1 Beachcomber Islands . . . . . . . . . . . . . . . 1 Aquatic Playgrounds 2 Island Hopping the Turks & Caicos: Barefoot Luxury 12 Life’s a Beach 14 Unvarnished & Unspoiled 21 Sailing...
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