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Bottleneck of the Administrative Request Process

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Bottleneck of the Administrative Request Process
Lola Bryant
March 11, 2013
Operations Management/ OPS 571
Dr. Gary Harris

Bottleneck of the Administrative Request Process The Administrative Request Process continues with evaluation. After two weeks, there is an evident bottleneck occurring at the “Route for Concurrence” point. A total of 18 requests requiring concurrence processed during the two weeks completed the task as follows: six took less than four hours before reaching “Wait for Signature,” ten took 24 hours to reach “Wait for Signature,” and two took over 24 hours to reach “Wait for Signature.” It is necessary to evaluate the process and streamline it to meet timely requests. The constraint to the process is personnel availability to review and concur in a timely manner. A method to expedite the process is to invoke an electronic transmission and concurrence program. By having the electronic capability, the physical movement of the request goes to zero, recipient personnel see the request much faster and are more apt to respond quicker electronically. Another advantage of the electronic transmissions is a person who is unavailable has an automated response and directs you to another person. This alleviates the wait for the return of a person to review and concur. As seen in Goldratt’s Theory of Constraints (Chase, 2006, p. 721), the checklist provides a working process to make the bottleneck more flexible, and even increase the productivity of the Department by completing tasks in a more timely fashion. Additionally, the process can be revisited to ensure it is working to capacity.

References
Chase, R. B., Jacobs, F. R., & Aquilano, H.J., (2006), Operations management for competitive advantage (11th ed.). New York, NY: McGraw

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