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Bpo Cyber Security

In: Computers and Technology

Submitted By mcln16
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Network Security In Business Process Outsourcing Information Technology Essay
The issue of information security and data privacy is assuming tremendous importance among global organizations, particularly in an environment marked by computer virus and terrorist attacks, hackings and destruction of vital data owing to natural disasters. The worldwide trend towards offshore outsourcing of processes and IT services to remote destinations, leading to the placing of valuable data and information infrastructure in the hands of the service providers, is also creating the need for information security solutions that will protect customers' information assets. As crucial information of a financial, insurance, medical and personal nature begins to get handled by remotely located offshore outsourcing service providers, there is a growing concern about the manner in which it is being collected, stored and utilized.
Components of security
The concept of information security is centered around the following components:
· Integrity: gathering and maintaining accurate information and avoiding malicious modification
· Availability: providing access to the information when and where desired
· Confidentiality: avoiding disclosure to unauthorized or unwanted persons.
Indian IT and ITES-BPO service providers today have the responsibility of not just protecting their own internal information, but also that of their customers, who trust them with crucial organizational data. A service providers own information could include its financial information, proprietary methods for creating and delivering its products, customer lists, or business plans. Customer information might include licensed software and personally identifiable information (such as employee or customer records).
Security requirements of customers
Organizations outsourcing their processes to overseas countries look not...

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