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Brands

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Submitted By haroonahmed22
Words 517
Pages 3
Main problem Customer service
Issues
* Staff negligence customer gives application but was incomplete so returned. Customer requested for a chequebook but remained with the staff. * Application for account opening, staff is new or unaware of account opening. * Not able to verify document centralized process. * Call log process so account remains suspended in system * Customer complaining about the underlying of debit card/chequebook. * Operation department investigates & finds out that the employee did not give the full information to the customer. * Customer was not given the full information which was required. * Rash behaviour of junior staff due to overcrowded customers in the bank. * Employee force off of a cheque from a cheque book of a customer so now it’s abandoned to make a cheque from a cashier of an officer. * Illiterate person cheque so cashier gave less money. * Cameras to investigate incase of dispency. * Delay of service * Customer gave the application for the card and remained unattended for a long time. * Loan-customer gave cheque in advance but at the end of the month employees failed to give cheque to the in charge so customer is given surcharge notice. Customer complains about it as ha has all the evidence. * Customer is given compensation. * State bank has strict check in case of regulating cheques of customers. In case of the neglect ion of the bank it has to make compensation to client by working extra & may have to face losses. * Manager is given the responsibility to check customers do counts & make on site decisions to allow the issuance of chequebooks & send it to the centralized office or a phone call goes to branch manager by the head ATM to make sure the ATM problem is solved out. * * Customer precosition. * Online banking/ net

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