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Bridging Information Systems in Business, Credit Exception Tracking System

In: Business and Management

Submitted By tarkish13
Words 2683
Pages 11
Abstract

This report aims to identify the business value of information system in an organization. The organization that has been focused is HSBC Bangladesh.

The CRM department of HSBC Bangladesh had recently incorporated a new software, namely “Credit Exception Tracking System”. This report primarily focuses on the situation of the bank prior to the incorporation of this information system in the CRM department, and it expands with a qualitative and quantitative analysis of benefits being received from the new IS . The major emphasis of these analysis has been the users of the IS, and both the analysis are subject to their response.

The report also contains a brief description of the technical aspects of the IS. The hardware setup and the software support that are needed to operate the IS are described briefly. The cost of implementing the project, including the purchase of additional hardware, software and training is also mentioned.

Although it is always critical to assess the amount of value addition that a particular IS brings into effect, CETS has had very lucid and prominent impact in improving the operation and efficiency of the organization. These impacts are pointed out clearly throughout this report. Introduction

The pace of globalization has influenced all businesses to undergo sufficient changes in their operational procedures. Often businesses need to automate their existing operations in order to cope up with the rest of the business world. These automations or alterations can often be very complex to initiate and implement. Technology is dynamic and thus there is also a need to upgrade existing systems and incorporate new ones.

Traditionally an IS is a set of interrelated components that collect, process, store and distribute information to support decision making and control in an organization. This report aims to...

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