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British Airways

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PERMANENT STRUCTURAL CHANGE BRINGING SUSTAINABLE RESULTS...

2009/10 Annual Report and Accounts

Who we are
British Airways is the UK’s largest international scheduled airline. We fly our customers at convenient times to the best located airports across the world.

We are one of the world’s leading global premium airlines. Our principal place of business is London with significant presence at Heathrow, Gatwick and London City. Some 20 million people live within commuting distance of these airports, on the doorstep of the City of London, the world’s biggest premium travel market. We also operate a worldwide air cargo business, largely in conjunction with our scheduled passenger services. Operating one of the most extensive international scheduled airline route networks, together with our codeshare and franchise partners, we fly to more than 300 destinations worldwide. In 2009/10, we carried nearly 32 million passengers. We support the UK economy by providing vital arteries for trade and investment, meeting the demand for business travel and leisure travel for holidays and family reunion. In 2009/10, we earned £8 billion in revenue, down 11 per cent on the previous year. Passenger traffic accounted for 87 per cent of this revenue, while 7 per cent came from cargo and 6 per cent from other activities. We carried 760,000 tonnes of cargo to destinations in Europe, the Americas and throughout the world. At the end of March 2010 we had 238 aircraft in service.

British Airways 2009/10 Annual Report and Accounts

1

2 British Airways at a glance 4 Financial and operational highlights 5 Chairman’s statement 9 Chief Executive’s statement

overview

15 Chief Financial Officer’s statement

21 The markets we operate in 27 Our strategy and objectives 32 Our Key Performance Indicators 33 Principal risks and uncertainties 35 Running a responsible business 37 –...

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