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Bsa/375

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Service Request SR-rm-022 BSA/375 JUNE 21, 2012

* * * Hugh McCauley, COO * Hugh McCauley, COO of Riordan has sent a service request to us. The service request SR-rm-022 stats that Riordan wants to make improvement on their current HR tools. They are currently using a variety of HR tools and would want’s us create one integrated application. To do this we will have to do a system analysis of their current system. An analysis will be made with recommendations to upgrade and consolidate their system. * The service request is basically a project statement. This is a document from the customer who clearly states what the project should deliver and outline the high-level work required for completing this project * (SR-rm-022). Riordan Manufacturing has 550 employees worldwide and has projected earnings of $46 million. It is a fortune 1000 enterprise with $1 billion in excess revenues. It is wholly owned by Riordon Industries and based in San Jose , California. * . We will use the joint application design (JAD) for our system analysis, this should help keep the analysis efforts to a minimum. Fact finding is at the core of system analysis. Interviewing of individuals who understand the current system and any known issues, including future activities needed. To do this observation of how data is handled and how this is used for their jobs. Through study of the documents, policies, and procedures in reference to the system. * Interviewing and gathering of information from key personal that use the current system will aid in the redesign of this project. To do this we will have to meet with Yvonne McMillian the current Director of Human Resources. Yvonne will direct us to the key users of the system and with * Permission they will be interviews about the system and how they use it. * Yvonne McMillian is the Director of Human Resources and has seven direct reports. * 1. Employee Relations Manager Andrea Gamby. * • Employee Relations Specialist (Plant Site). * • Employee Relations Specialist (HQ) Carl Green. * 2. Compensation & Benefits Manager Terri Carranza. * • Compensation Analyst Anne Pham. * • Benefits Management Outsourced. * 3. Payroll Manager Silvija Peterson. * • Payroll/Tax Clerk Ana Richlich. * 4. Recruiter-Professional Staff Eric Myers. * 5. Training & Development Specialist Marl Carillo. * 6. Safety Manager Chad Sterken. * 7. Safety Technicians (Plant sites) * Reference : Valacich, ., George, ., & Hoffer, . (2012). Essentials of Systems Analysis and Design (5th ed.). : Pearson * *

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