...Kudler Fine Foods - Service Request SR-kf-013 Brittany O'Neil BSA/310 – Business Systems Instructor: Paul Cooper June 30, 2013 Kudler Fine Foods - Service Request SR-kf-013 Kudler Fine Foods (KFF) is a thriving business specializing in bakery and pastry products, fresh meat, fresh seafood, and specialty dairy products. KFF has decided to incorporate a frequent shopper program to award loyalty points for redemption in order to increase their revenue. Kudler Fine Foods is planning to track purchase behavior at the individual customer level, and will provide incentives through a partnership with a loyalty point program. Partnering with a loyalty point program company, customers will be able to redeem points for gifts such as, five cents off each gallon of gas purchased, ten dollars towards next grocery shopping trip, or perhaps tickets to local shows in order to keep the community involved. By using the customer data KFF plans to compile customer purchase behavior patterns, which will help them refine company processes and offerings to best satisfy their customers’ needs. (Apollo, 2009) There are several security issues that must be addressed prior to executing any plans for the loyalty point program. Information security concerns such as confidential customer information needs to be protected from unauthorized access and use, legal concerns regarding privacy rights, and ethical concerns when it comes to what a customer would want to give, and how they might like to be...
Words: 1123 - Pages: 5
...Smith Systems Consulting Review Blake Edwards BSA 310 April 17, 2011 Susan Peterson Abstract Smith Systems Consulting provides services to a broad target area. The company’s description, primary business processes and target audiences were briefly documented. Points were made for how Microsoft Project could benefit each business unit uniquely and collectively. Smith Systems Consulting Review “Smith Systems Consulting was founded in 1984. From an initial group of five, the have grown to become a major regional consulting company with 350 employees generating in excess of $45 million in revenues” (Smith Systems Consulting, 2004). They provide a full gamut of services including: web design and hosting, network design and implementation, database design and implementation, and programming experience. They also provide 24/7 support for all their customers. Smith Systems Consulting can provide these customer services through integrated business processes. Primary Business Processes Smith Systems Consulting has four primary business processes. They are information systems, finance and accounting, human resources, and marketing. The information systems process is responsible for the general upkeep and management of the systems used throughout the company. Finance and accounting is responsible for handling the monetary transactions and ledgers of the company. Human resources has the task of personnel management, including any necessary training...
Words: 1022 - Pages: 5
...McBride Marketing Plan Brandon Hansen BSA310 February 10, 2014 William Zhang McBride Marketing Plan The future of McBride Financial Services lies in marketing. McBride is looking to simplify the mortgage application process and provide low cost mortgages. The target consumer will be professionals and retirees looking for a primary or secondary home and families or individuals looking to acquire recreational property. The way McBride markets to these consumers will be how McBride Financial will succeed. Market Research Marketing research will be very important. Credit approval is a requirement for a mortgage loan so it would be beneficial to research the areas McBride looks to serve to determine how the local economy is doing. Employment rates can be a sign into how the residents may match the criteria for possible approval. McBride will want to target areas where this is high. Employment growth can lead a community into growth and expansion through new construction. New homes bring in new clients. Research into areas that have plans for residential expansion will help to pinpoint profitable markets for McBride. It will also be necessary to check into the average age group in each area. This information will be beneficial in developing marketing material targeting each group. Media Use Getting the word out about McBride Financial Services must tailored towards the audience to be most effective and McBride wants to get their services noticed quickly...
Words: 623 - Pages: 3
...Kudler Fine Food's Frequent Shopper Program BSA310 Kudler Fine Food's Frequent Shopper Program Kudler Fine Foods, a “fine” grocery store based in San Diego, is looking to implement a frequent shopper program. This program is to enhance their current database that tracks sales and performs low-level data analysis, the kind most current stores use to keep inventory current. The program is set to provide a more detailed analysis of shopper’s spending habits at an individual level, which brings in a number of ethical, legal, and information security concerns. This paper is to discuss these concerns, what the company can do to protect such sensitive information, and what potential legal issues that may be faced implementing this system. Ethical Concerns This, above all else, should be the first consideration when implementing a system like this. For a system like this to work, customers will have many attributes of their lives revealed through deep analysis of their spending habits. Most people will be uncomfortable with such a notion, so the program cannot be mandatory. This must be left to the customer to choose to participate or not. If customers do opt in to the program, everything the company plans to do with their info should be laid out for them to know right up front. Especially when it comes to sharing sensitive information with other companies, customers may trust Kudler, more than likely they will not trust other companies that do business with Kudler. A good way to...
Words: 968 - Pages: 4
...BSA BSA/310 McBride Financial Services is a startup mortgage lender headquartered in Boise, Idaho. The company will specialize in conventional, FHA, and VA loans for home buying and refinancing. The mission of this company is to provide low cost mortgage services operating in the following five states: Idaho, Montana, Wyoming, North Dakota, and South Dakota. This paper will describe a marketing plan designed to help McBride Financial Services to fulfill this mission using market research, media, target markets, and Web marketing. I would recommend that the first step of this marketing plan include conducting market research. I would begin by making the necessary inquiries to find out what the other mortgage lenders for the area are doing. An example of this would be to find out what their interest rates are, what their application process involves, and what the length of time between inquiry and closing is. Once this information is obtained McBride Financial Services will be able to become competitive in the market. They can concentrate on the customer experience. Research has soon that consumers will be more likely to use a service if it is user friendly and a pleasant experience. I would recommend that the next step of the market research should be to make personal visits to the real estate agents and brokers in the area. This would allow the agents to know more about McBride Financial Services and be able to recommend them to potential home buyers. The real estate agents...
Words: 887 - Pages: 4
...System Inventory Select and complete one of the following assignments: Option 1: Virtual Organization System Inventory Option 2: General IT System Inventory Option 1: Virtual Organization System Inventory Select one of the following Virtual Organizations: • Smith Systems Consulting • Huffman Trucking • Kudler Fine Foods Complete the following chart, filling in information for each system used at that Virtual Organization. Add rows to the chart as necessary. |System Name |Brief Description |Department to Use |Purpose of the System |Connects With |Development Details | | | |the System | | | | | | | | | | | | | | | | | | Option 2: General IT System Inventory Complete the following chart, filling in information for each system. Add rows to the chart as necessary. |Industry or Business |System Name |Brief Description |Target Departments |Purpose |Would Connect With | |Type | | ...
Words: 384 - Pages: 2
...Kudler Fine Food's Frequent Shopper Program Rey Dela Cruz BSA310 March 19, 2011 Morris Polston Kudler Fine Food's Frequent Shopper Program Kudler Fine Foods is a specialty food store located in the San Diego metropolitan area. Currently, they have three locations (La Jolla, Del Mar, and Encinitas). Kudler offers a wide variety of baked goods, fresh produce, meat, seafood, condiments, packaged foods, cheese, specialty dairy products, and fine wines. Kathy Kudler, the owner of Kudler Fine Foods has requested that we create a frequent shopper program to reward customer loyalty. Kathy Kudler is always looking for new ways to expand and market her company. She believes that the frequent shopper program would be a great way to meet those goals. There are many potential legal, ethical, and information security concerns related to the development of the Kudler Fine Foods Frequent Shopper Program. Description of the Frequent Shopper Program The main objective of the frequent shopper program is to track purchasing behavior at the customer level and provide customer incentives through a loyalty points program. Other stores provide store discounts to customers based on their purchases, but Kudler Fine Foods has partnered with an existing loyalty points program that will allow customers to redeem their points for higher-end gifts, airline upgrades, and other specialty foods. The frequent shopper program will allow Kudler to refine its ordering and inventory processes, provide better...
Words: 858 - Pages: 4
...Kudler Fine Foods BSA310 April 15, 2012 Kudler Fine Foods Kudler Fine Foods is an upscale specialty food store based in the San Diego area. There are three locations and each carries a variety of domestic and imported products, such as pastries, produce, meat, seafood, cheese, dairy, and packaged foods. Kudler’s keeps a database that is critical to the business processes of the company. In addition to the details kept about customer orders and demographics, information is catalogued for inventory, purchase orders, suppliers, and taxes. This enables a manager to quickly and accurately see what is happening and make appropriate decisions. These decisions include making timely orders from suppliers and keeping proper staffing levels at each location to ensure excellent customer service. The Customer Table contains data about customers to streamline the ordering process and helps with addresses and dates for special mailings. This simple tool allows Kudler’s to provide a personal touch along with better service. The Inventory Table determines available ingredients that make up an Item. For example, it is important for a baker to know how much flour he has in stock so that he/she can order more from a supplier before it runs out so that the company is always producing a product for the customer to buy. The Item Table lists all the finished goods that can be purchased from a particular store. Managers can make decisions about which products...
Words: 1205 - Pages: 5
...SR-kf-013 BSA310 SR-kf-013 Kudler Fine Foods is planning to develop a frequent shopper program that will track customer purchases as part of a broad marketing strategy to increase their customer purchase cycle, improve their customer loyalty, and profitability. The intent of this program is to use the information collected from customers, over time, to identify trends that will assist in refining its processes and offerings in order to better satisfy all of their customers. Additionally, the information the Kudler Fine Foods Frequent Shopper Program collects from individual customers will be used to develop targeted offers and high value incentives to participants in the program. Before the design and implementation of this system can begin, there are many potential legal, ethical, and informational security concerns related to the development of the program that must be considered by management. Also, the effect this program will have on the organization’s structure must be considered. As stated previously, there are many legal concerns related to the implementation of Kudler Fine Foods' frequent shopper program that must be considered by management. “Most American and European privacy law is based on a regime called Fair Information Practices (FIP)” (Laudon & Laudon, 2010 p.132). The core principles of the report are already inline with Kudler Fine Foods’ Privacy policy, as outlined on the terms and conditions page of the website. By continuing to follow...
Words: 932 - Pages: 4
...University of Phoenix | Cost Benefits Analysis | BSA310/Paula Billups | | Sharon Link Mcknight | 10/27/2014 | | Cost Benefits Analysis Evaluating quantitatively whether to follow a course of action Basic cost-benefit analysis is a moderately easy and extensively used method for determining whether to make a change. As it is named suggests using the technique simply add up the value of the benefits of a course of action, and subtract the costs associated with it. Cost are either one-off or may be continuous. Benefits are most often received over time. We create this effect of time into our analysis by calculating a payback period. This is the time it takes for the benefits of a change to repay its costs. Many businesses look for payback over a specified period, e.g. three years. In its simple form, cost-benefits analysis is carried out using only financial costs and financial benefits. For example, a simple cost/benefits analysis of a road scheme would estimate the costs of building a road, and subtract this from the economic benefits of improving transport links. It would not measure either the cost of environmental damage or the benefit of quicker and easier travel to work. A more sophisticated approach to cost/benefit measurement modes is to try to put a financial value on intangible costs and benefits. This can be highly subjective, is, for example, a historic water meadow worth $25, 000, of is it worth $500, 000 because of its environment importance...
Words: 490 - Pages: 2
...Virtual Organization System Inventory Timothy L Welty BSA310 October 27, 2014 Peng Virtual Organization System Inventory Assignment: Select one of the following Virtual Organizations: * Huffman Trucking Complete the following chart, filling in information for each system used at the Virtual Organization. Add rows to the chart as necessary. Huffman Trucking “Huffman trucking is a national transportation company. The company's 1,400 employees work in its logistical hubs located in Los Angeles, California, St. Louis, Missouri, and Bayonne, New Jersey; its central maintenance facility is in Cleveland, Ohio; and as drivers of its 800 road tractors. The company expects to earn revenues during fiscal year 2004 in excess of $600,000,000 (Virtual Organization, 2014).” System Name | Brief Description | Department to Use the System | Purpose of the System | Connects With | Development Details | Finance & Accounting Systems | Application is licensed on an annual per user basis from a vendor specializing in F & A systems for the transportation industry | Finance and Accounting Systems | General ledgerAccounts PayableAccounts ReceivableCash ManagementBilling/InvoicingCredit/CollectionsCostingProperty ManagementAssetsTaxes | Integrated with the Fleet Maintenance System and the Enterprise Transportation Application | Maintenance costingFuel management and costingWarranty managementMaterials inventory managementFixed assets | System Name | Brief Description | Department...
Words: 449 - Pages: 2
...Kudler Fine Foods BSA310- Business Systems University of Phoenix Abstract Contemporary businesses depend heavily on information systems. These are systems in which data and information flow from one person or department to another. These systems encompass everything from interoffice mail and telephone links to computer and communication systems that generate reports. They serve all the systems of a business by linking the different components together so that they work effectively toward the same goal. Information systems can reside at various levels and within all functional areas within an organization. These systems are very critical to the business process of an organization. They also have an impact on an organization's structure. Introduction Kudler Fine Foods is an upscale food store in San Diego with three locations (La Jolla, Del Mar and Encinitas). The store was founded by Kath Kudler who was the vice president of a large defense contractor. Kathy started cooking gourmet food and found an opportunity to open an upscale gourmet shop in 1998. Within three years she had three stores open. By interviewing Kathy Kudler helped me to analyze the needs for her company. Learning the existing process allowed me to understand the current process flow. This gave me the opportunity to compare it to the new process to determine the advantages and disadvantages of the new database management system, computer network, and electronic business...
Words: 857 - Pages: 4
...BSA310 Week 3 Supporting Activity With the topic of accounting and finance it is important for business owners to know and understand the value of properly accounting for their cash flow, assets, and liability. This is especially true for new business owners who are just getting started. Accounting is one of the most important functions of a business because if done right the company will do fine and grow, but if done wrong or poorly, then the company will be in a virtual tailspin that will send the company out of business or even into bankruptcy. With accounting being such an important entity there are many options for an owner to choose from when it comes to accounting. Most options nowadays are accounting software applications of some kind, either web-based or stand-alone. However, some small businesses are still doing hard copy paper accounting, which is much more difficult in this day in age. Owner’s Equity One of the first concepts a new owner must understand is how he can determine his owner’s equity. This is a pretty simple business equation that can be best explained to be like the hands of justice, where they always need to be balanced. What happens on one end needs to happen on the other end to stay balanced. The equation is simply assets=liability+owners equity. This equation tells the owner where the company stands. The assets are what the company physically owns like work trucks and how much product. Where the liability is how much the company owes to place...
Words: 775 - Pages: 4
...Week 2 Name BSA310 DATE Professor Introduction Kudler Fine Foods is set on planning to initial a new program called The Kudler Frequent Shopper program. This program is to help establish and increase customer loyalty as it tracks customer activity and spending behavior. The Frequent Shopper program will allow customers to earn points that can be redeemed for awards such as food products, special gift and airline tickets. The Frequent Shopper Program will help obtain information on customers and their activity to increase revenue. According to Kudler Fine Foods (2004), “The customer purchase behavior patterns will help Kudler refine its processes and offerings to best satisfy their valued customers, (Sales and Marketing, para. 3). This information will help identify products and services that the customer may be interested in. Legal The Frequent Shopper program is collecting information from customers and has to take precautions to not break any privacy laws. Kudler has to take measures to keep any customer information obtained secure and should have a disaster recover plan in case of a security breach. Kudler expresses that the new program is vital to the success of the company by providing a better shopping experience to its customers. In order to provide a better shopping experience, Kudler needs to obtain customer information that is used to suggest products that a customer may be interested in or to send notification on items on sale that the customer frequently...
Words: 860 - Pages: 4
...Riordan’s Finance & Accounting Riordan Manufacturing has three operating locations Georgia, Michigan, and California plus a joint venture in Hangzhou, China. Basically, the operating entities each have their own Finance & Accounting Systems and they provide input that is consolidated at Corporate San Jose. Riordan’s F & A system supports several parts of their operation that includes general ledger, accounts payable, accounts receivable, order entry, procurement, sales and purchasing history, invoicing and shipping, and payroll. The information contained within the subsystems of the F & A systems has to be updated and sent to corporate daily. Riordan is currently manually inputting important information that is sent to the San Jose location. Consolidation of the close of the General Ledger and the Income Statement and Balance Sheet is tedious and extended 15-20 days after month end. Auditing is also costly and time consuming. Keeping in compliance with the government reporting requirements is also difficult with the current system. Upon designing the Information System for Riordan, compatibility for the other locations was not initially addressed. Riordan is now experiencing issues with their F & A system because of manual inputs in the Michigan and Georgia operations. F & A Department has problems receiving information from the other locations. With the current system, some of the F & A data is provided via data files and hardcopy reports...
Words: 590 - Pages: 3
