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Bsbcus501

In: Business and Management

Submitted By tabopeppy
Words 1344
Pages 6
Task2

a. Vision and Mission statements

Mission Statement

The mission of Innovative Widgets’s Customer Service function is to always convey a passion for the customer and to consistently deliver the best service experience.

Vision Statement

Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer’s expectations

b. Product standards

|Size |Dimensions (mm) |Tolerances (%) |Pricing ($) |material |Delivery (hrs.) |
|5 |30x5 |0.5% |1 |Stainless |48 |
|6 |30x6 |0.5% |2 |Stainless |48 |
|7 |30x7 |0.5% |3 |Stainless |48 |
|8 |30x8 |0.5% |4 |Stainless |48 |
|9 |30x9 |0.5% |5 |Stainless |48 |
|10 |30x10 |0.5% |6 |Stainless |48 |

c. The policies and procedures that operate

|Dimension | |
|Reliability |Do we deliver what our customer expected? |
| |

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