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Bsbcus501C

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Assignment 2 | BSBCUS501C | Manage quality customer service | | Micheala Evers | Student Id# 368512940 |

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Profile of Customer services activities of "The Open Training and Education Network" (OTEN) 1. What is the name of your nominated organisation, what products and services does it deliver and how do such products and/or services meet your needs or your organisation’s needs? (350 words)
The Open Training and Education Network (OTEN) is a Registered Training Organisation and a business unit of Western Sydney Institute, TAFE NSW, providing distance and online education and training services.
It is the largest non-classroom based VET organisation delivering flexible distance, vocational and e-learning training in Australia. Being the largest provider of distance education and vocational training in Australia, the goal of OTEN is to provide our valued students with high quality education and training @ your own place by offering customised and flexible distance and e-learning delivery arrangements.
OTEN has formed partnerships with business, industry enterprises, local communities and government organisations. These connections enable them to design and deliver customised training programs to meet the needs of their customers.
Potential customer research * online enrolment form (OTEN web site) * partnership with seek learning * external VET researcher "John Mitchell & associates" * consultation with external stakeholders * staff feedback * economic and industry trends of industry for employment outcomes * OTEN student exit survey * The National Centre for Vocational Education Research Ltd (NCVER)
Organisational Planning
OTEN staff maintaining their industry experience ensures that our courses reflect the latest industry trends and developments.
As an organisation controlled by State, Federal and...

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