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Btec Level 2 Business Unit 11 P4

In: Business and Management

Submitted By eric170495
Words 1299
Pages 6
How is good customer service achieved?
Good customer service is achieved by the way you approach customer, the way you ask question and Listen because usually what often happens is that a customer comes in the store and will be simply looking around for something they need or they could not be looking for anything in particular however it is always civil to approach the customer and ask them if they need any assistance. However the slip-up that many staff members tend to make is not giving customers the space or the time before they make this tactic.
Select one organisation such as leisure or hotel etc… and then identify how each organisation can provide consistent customer service?
In a hotel customers expect good quality service, examples of good customer services are: * Smiling * Being friendly towards customers * Being respect towards customers * Listing t customers * Being honest * Going extra distance
Because the moment a customer goes into a hotel they will approach a staff member, this staff member has to be very welcoming, approachable, easy to talk and polite. The staff member will then have to ask the customer a few questions in a friendly tone of voice without sounding too demanding. For example, the type of room the customer would like to stay in and etc. when doing this the staff member will have to show respect to customers at all times and the staff member will have to provide the customer consistent customer service, by doing all of this it will build the hotels a good reputation and people will start to recommend the hotel to friends, families and others.
Why is it important to make and meet a commitment to customers?
It is important to make a meet and commitment to customers because this gains the customers trust which could lead on to customer loyalty. by doing this customers will feel more at ease and customers will...

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