...Personnel in Technology Paper Building an effective technology team depend on numerous areas of attention. Documentation allows for effortlessness and timely transitions and resolutions for technology support teams. Communication skills offer employees the capability to deal with conflicts and communicate with clients and other personnel of the business. Role clarification allows team members to work effectively in a fast paced and stressful work environment. Recognizing the strengths and weaknesses of each members of the technology team helps in distinguishing their goals and what drives them. Establishing relationships with other departments permits technology teams to increase efficiency by working together with other departments in the organization. These factors assist in building an effective and proficient technology support team. Documentation is a very important part of building an effective technology support team, which helps an organization to perform at its ideal capacity. Documenting how to handle situations and conflicts allows technology support teams to handle situations routinely and quickly (Kearns, 2009). When building a successful technology support team, documentation provides the team members with background statistics and criteria for procedures; which saves time and financial support. Communication symbolizes a great part of the technology support team’s job. The ability to communicate effectively and efficiently allows technology support teams...
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...Technology Support Team University Of Phoenix Tech 401 Suset Mesa Technology Support Staff A Technology support team composed of with the right individuals for the job is vital to the company’s success and reputation for several reasons. When the customers call the support center with an issue the technology support staff is often the consumers first and last impression of a company. The customer support team along with the technology support team helps establish or builds an immediate opinion to the customers about the products and brands sold by a company. The most significant reason that a consumer calls the technology support department of a company in the first place is because they have an issue with the services rendered or the product that was purchased. If the support team is ineffective the customer in return creates dissatisfaction in technology support individual. In order to avoid these issues the company must begin by building an effective technology support staff, getting the stakeholder buy in. High level management and or executives within the company should be the primary stakeholders. American based companies view technology support as significant because there is a direct impact on sales. Documentation Documentation of technology support issues, responses and fixes is key in developing a well functioning technology support team. It is preferable to have a computerized trouble ticket system in place with a database backend to aid in resolving consumer...
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...Understanding that technology is a viable vehicle in increasing organizational and employee productivity is the first step to accepting technological advances. Organizations that realize the value of technology need to promote the same understanding in their organizations for employees. The terms employee, technology, and resistance are often in the same sentence about organizational improvement and operational advancement. This is not because employees want to see their employer fail. Using a technology support team is the best option for organizations to bring employees and technology together. Building an effective technology support team requires a diversity, training, performance support, and management support. Diversity of Perspective Solving problems on a large-scale involves the use of different perspectives, which can be available with the assistance of diversity. When building a team for any purpose a leader would prefer a team to be willing and able. Diversity in knowledge is a valuable asset in a team member, but adding diversity in perspective can multiply a team’s ability to understand, collaborate, and overcome obstacles. Diversity is a major influence in the design of training for employees using new technology. “Dissent is to be encouraged because it encourages workers to think for themselves” (Engleberg & Wynn, 2010, p. 51). For example, even though techies may believe the non-technical staff does not have enough of the technical information the non-technical...
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...Business Case THE A-TEAM IIS Network & Communications Infrastructure Plan March 30, 2015 NETW 490 – Senior Project Prof. Nabeel Baig The A-Team Members: Michael Watson Jose Gutierrez Jr. Cory Brown Dean Bennett March 30, 2015 NETW 490 – Senior Project Prof. Nabeel Baig The A-Team Members: Michael Watson Jose Gutierrez Jr. Cory Brown Dean Bennett | Table of Contents | | | Executive Summary 2 Project Overview 3 1.1 Project Overview 3 1.2 Project Description 3 1.3 Alternatives Considered 3 1.4 Recommended Solution 3 1.5 Risks 3 Project Description 4 2.1 Project Background and Opportunity 4 2.2 Business Needs 4 2.3 Project Objectives 4 2.4 Organizational Benefits 15 2.5 Project Scope 5 2.6 Out of Scope 5 Alternatives and Cost/Benefit Analysis 6 3.1 [Possible Solution 1] 7 3.2 [Possible Solution 2] 7 3.3 [Possible Solution 3] 7 3.4 Comparison 7 3.5 Recommended Alternative 7 Project Risk Assessment 8 REFERENCES 9 Executive Summary | | IIS Network & Communications Infrastructure Design Plan IIS prides itself as an industry leader with product lines such as the revolutionary “” Thinking Navigator, which is a first of its kind to integrate GIS and real-time satellite imagery data with proprietary software algorithms. IIS is currently comprised of two division; Consumer and Military Defense Divisions with Corporate headquarters in Dallas and branch offices in Fairfax, Shanghai and London. The Military...
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... Ans:- The Engineering management helped me to understand various aspects of project management, team building, communication, product development, manufacturing, construction, design engineering, industrial engineering, technology, production. Engineering Management is a specialized form of management that is concerned with the application of engineering principles to business practice. Engineering management is a career that brings together the technological problem-solving savvy of engineering and the organizational, administrative, and planning abilities of management in order to oversee complex enterprises from conception to completion. Following are some perspectives which helped to understand Engineering management concept in details :- Information technologies:- The "information technologies" topic helped me to understand the focuses on how technology is designed and managed to support effective decision-making. The various aspects in engineering management helped me to understand the technical applications in software design and development, data mining and telecommunication as well as the organizational and social issues associated with the use of information technologies. Decision engineering:- Engineering Management additionally helped me to see how to utilize designing standards within the formation of a choice, which it sees as a building curio in it right. Starting here of perspective, the making of a choice incorporates consenting to targets...
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...quality or performance of the software being developed. Finally, business risks are those that threaten the viability of the software, such as building an excellent product no one wants or building a product that no longer fits into the overall business strategy of the company. There are some specific factors to consider when examining project, product, and business risks. Some examples of these factors are listed here, although this list is meant to stimulate your thinking rather than to be an all-inclusive list. • People risks are associated with the availability, skill level, and retention of the people on the development team. • Size risks are associated with the magnitude of the product and the product team. Larger products are generally more complex with more interactions. Larger teams are harder to coordinate. • Process risks are related to whether the team uses a defined, appropriate software development process and to whether the team members actually follow the process. • Technology risks are derived from the software or hardware technologies that are being used as part of the system being developed. Using new or emerging or complex technology increases the overall risk. • Tools risks, similar to technology risks, relate to the use, availability, and reliability of support software used by the development team, such as development environments and other Computer-Aided Software Engineering (CASE) tools. • Organizational and managerial risks are derived...
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...company-wide collaborative efforts. A review of the current organization will result in our recommendation for a transitional structure and include infrastructure for technology, training and development, performance assessments, and general guidance which is based in the scholastic research this team conducted. Slide 3 – Current Structure The current structure of the organization consists of workgroups in five locations within the U.S. and Portugal. The members of this virtual team are highly diverse, possessing different backgrounds from distinct perspectives in areas such as career, nationality and level of experience. Currently the organization is operating within a vertically aligned structure which negatively impacts the organization’s speed to market for decisions, hinders cross-departmental collaboration, and creates inter-departmental conflict of responsibilities. In transitioning to a team-based model, we seek an improved structure which allows for efficiency on project execution and management as well as improved information sharing, decision making, and conflict resolution. Slide 4 - Current Structure Based on Fiol and O’Conner (2005, p. 25), the current structure most closely resembles the needs of Hybrid teams with occasional face-face interaction. Given the characteristics of hybrid teams, interpersonal trust is paramount to effective teamwork (Thomas & Bostrom, p. 46) within virtual groups and group success is “dependent on effective communications and...
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...State Police High Performance Teams Analysis The State Police for any state uses the advances of a flexible, fluid interchanging operational structure. The State Police high performance teams become more than functioning officers behind the wheel of a police cruiser, at the controls of the helicopter, or underwater saving a child. Every high performance or learning team uses and involves group decisions for each situation may change at a moment’s notice. The elements for excellent high performance team-builds show in the supporting information. The advances of biometric, information, and electronic technology create the help each high performance, or learning organization needs for social survival. High Performance and Learning Team Elements The essential elements for building high performance police and learning teams begin three important stages; engaging, enabling, and energizing (Building Teamwork, 2012). The engaging stage defines first three elements as purpose, commitment, and trust. Starting with purpose for using the specialized team and goals. The reasoning foundation shows details for the operational support and resources for achieving the organizational goals. The commitment stage defines decisions of each individual in a team for becoming close-knit unit calmly working together. This collection of talented individuals agree to commit dedicated time, and training to achieve the goals for success. The importance of team trust shows a conscious commitment of each...
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...RECOMMENDATION REPORT Information Technology & WAN Trunk Solution Audience and User profile: This report is a specialized abstract intended for Army employees & military personnel, computer users and IT professionals. Introduction Purpose The purpose of this report is to evaluate the risk and benefits how information technology affects to the world and the project I am currently working on. The project that I am currently assigned to is designing networks between two or three office buildings in Kuwait. Before I start giving out the issues and recommendations, I would like to give you a brief about Information Technology and how it affects to our modern society. In today’s competitive world, business professionals are increasingly aware the value of managing relationships and communicating effectively, both with the workgroup and with their customers. Information technology has become an important part of most businesses. Information technology is a system used to control, manage, process and create information though technology and computers. It is necessary for the successful profitable functioning of any business entity. Before I start discussing the issues about my current project I am working on, I would like to discuss about the ethics in IT industry. Ethics means that I should perform my work in a professional manner, respect others and what they do. Meaning that software that someone else put their efforts to create does not mean that I can download...
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...Mobility became a major competitor to Apple Inc. organization. Motorola Mobility is the second largest designer and manufacturer of cell phones and tablet devices. Their product which features Google’s Android base software is sold all around the world. In the 4th quarter of 2011, Motorola Mobility manufacturer, Foxconn Technology Group, shipped about 10.5 millions mobile devices out to stores worldwide (Marketwatch, 2012). To satisfy this high demand of mobile devices, Foxconn need to make the necessary adjustment in their building to be able to make their daily goal of mobile devices built. Business Problem With the high demand of mobile devices needed by Motorola Mobility to satisfy all their customers, the manufacturer has to run the lines full time on all three shifts. When an issue occurs at any point of time in the line, the line goes into a stop until the support team is notified and comes to fix the problem. The support team is considered a floating team, as soon as an issue occurs on the line; one member of the team goes and fixes the problem. As other problem arises, other members of the support team will go and fix the problem. The support team is not...
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...Group Behaviors and Team Dynamics (Group 2) Group of 2+ people who interact and influence one another , mutually accountable for achieving common goals associated with organizational objectives, and perceive themselves as a social entity within organization. Typically , a team was formed because of a goal to be met. Can also team formed because of the need to collaborate with each other to achieve a common goal . These types of teams are divided into three divisions , namely : Duration teams, differences in abilities , and differences authority. Making the team is usually seen from how long the team will be there . Division teams usually according to the ability of each individual , usually refers to the ability and knowledge to the team . Differences authority is the third case in the formation of a team , referring to the difference in decision-making in a team . Informal groups A group consists of people who shared in an interdependent or an organization that is focused on a goal. Friends that you've encountered while lunch is usually called informal groups (groups not officially), but they can not be called a team because they do not depend on each other and do not have a specific purpose. This Informal group arises because man is a social creature. This is proven because everyone will use their time and effort to create a group and preserve their social life on this informal group. 2nd reason why people participate in the group's...
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...increasing parent involvement means building stronger parent teacher relationships. The major factors that might prevent parents from participating in their children’s school is their beliefs of the importance of getting involved and their perception of what they think the school and their child believes of them getting involved. This paper presents the development of goals and activities that Public School 153 designed to increase parent engagement within the school. School leaders in the twenty first century have an increased amount of responsibilities that they need to be able to do deal with on a daily basis to manage an effective school system. School leaders must be able to assume accountability and be able to effectively communicate continuous changes within the school system to all stakeholders. Leaders must take the lead in setting clear goals, establishing plans to achieve those goals, using data to monitor progress regularly and adjusting plans accordingly for the success of the school (Guskey, 2007). They need to be able to collaborate and empower stakeholders to support and assist in implementing the school’s vision. The purpose of this paper is to provide an outline of the process my school used to develop and implement goals for the School’s Continuous Development Plan. Plan Effective educational leaders are able to build strong relationships with all stakeholders within their school building and beyond their school’s building walls. They are able to effectively...
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...References 28 Appendix: 29 Capstone Introduction With the rising costs of running a business and the goals to increase profits, organizations are constantly looking at ways to reduce operating expenses. In the technology realm of an organization, reduction of costs can be achieved by streamlining processes and automation. Another option that can be explored within organizations to reduce costs is the outsourcing of their technology departments to a manage service provider. Organizations are looking into options to utilize technology to reduce costs by migrating their technology to a 3rd party to managed their infrastructure. Concordia is mid-sized bank based out of California that has a wide area network consisting of 125 branch offices spread out through California and the surrounding states. Concordia has implemented a project to get out of the information technology area so that they can focus on their core principles of the banking industry. Concordia preferred to leave the technical part of their infrastructure to the experts. The executives decided that outsourcing their infrastructure to a managed service provider, who specializes in wide area network management, will help the company reduce costs and help keep their environment current on technology trends. The outsourcing of Concordia’s infrastructure can cover many aspects, including servers,...
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...India Pvt Ltd (March 2013-till date) Manager: Business Development, Strategic Market Group (Enterprise Application Services) Responsibilities: • Positioning and branding : Defining and building the value proposition for the business and its offerings helping create winning propositions and messaging for EAS (Enterprises Application Services) • Acquire and develop knowledge of vertical/horizontal industry practices, trends, benchmarking data, and create competitive analyses. • Formulate strategy and plan for implementing and leveraging online communities, discussion forums, and other collaborative technologies. • Engenders enthusiasm for the work to be done, honors commitments and contributes proactively to ensure optimal positioning of SAP, while encouraging idea generation and creativity for each pursuit • Identifies and actions hot issues/topics/trends within the service line that require specific focus to rapidly capture the related knowledge assets • Analyst Relations: Proactive management of key influencer relations across major analyst firms, ensuring positive movement on analyst surveys and relationships • Customer relationship management: Managing key customer connects, ensuring support to Account based marketing activities, Building a sustain CRM campaign, with customer testimonials and case studies • Marketing strategy: Involvement in the business planning and market segmentation which involves...
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...13589 BUS 518 Assignment 1 A Peaceful Evacuation- Building a Multi-Project Battalion by Leading Upward Read the case study titled “A Peaceful Evacuation: Building a Multi-Project Battalion by Leading Upward.” before starting this assignment. Write a 3-5 pages paper in which you: Describe the leadership style that Lieutenant Colonel Yaron exhibited as the commander of a battalion for theevacuation operation. Provide three (3) examples of his leadership actions and behavior. Discuss the pros and cons in each example you describe to support the response. Analyze the leadership style that Lieutenant Colonel Daniel exhibited as he took center stage to lead this complex military operation. Provide three (3) examples of his leadership actions and behavior, assessing the pros and cons in each example you describe to support the response. Compare and contrast the leadership styles of Lieutenant Colonel Yaron and Lieutenant Colonel Daniel. Provide three (3) examples of the similarities and differences between these project leaders, and discuss how each leader might address contemporary leadership issues and challenges in Israel today. Discuss Lieutenant Colonel Yaron and Lieutenant Colonel Daniel interrelationship using Jung theory and the four (4) personality traits. Provide three (3) examples of how Lieutenant Colonel Yaron and Lieutenant Colonel Daniel personality and leadership style might enhance or hinder team performance for the complex military operation in this case...
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