The Lemon Car Company recently instituted cross-functional teams to develop new products. People on the teams may be located in different parts of the country. It is expensive and time-consuming for people to travel from their different locations to headquarters to meet. The company would benefit most from a change in _________ involving

Technology; teams meeting "virtually" through electronic media.

The question "What is the problem?" would most likely be asked during the __________ stage of OD.

Diagnosis

Rosa has been asked to observe a task force during its initial meetings and to give them feedback and suggestions about how to improve the way they function. Rosa is involved in

diagnosis.

A technological innovation is generally a(n) __________ innovation.

Product

A(n) __________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

Process

The creation of products, services, or technologies that replace those that already exist is called __________ innovation.

Radical

Your Friendly Insurance Company has decided that its claims adjusters must be available to meet with claimants in the evenings and on weekends, a practice that some other insurance carriers have recently adopted. This is an example of a(n) ____________ change.

Innovative

Radically innovative change involves ________ change in complexity, cost, and uncertainty.

Extreme

Lewin's Change Model consists of

three stages: unfreezing, changing, and refreezing

During Lewin's "refreezing" stage, managers should

reinforce the desired change in the employees.

An extroverted person is one who is trusting, good-natured, cooperative, and soft-hearted.

False

A manager may be able to boost an employee's self-esteem by providing positive feedback whenever possible.

True

Values are a learned