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Burberry in China

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Submitted By vicky12345
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Conflict Resolution Outline

Case Introduction and Background

- Industry analysis – transportation

- Introduction of Uber and company background

o Competitors of Uber (offline – taxi, online – other ride service apps)

- case history: HK vs. Uber/ Singapore vs. Uber

o include brief intro of its conflict and position

o basic facts of Uber’s development in both cases

o business models in both countries

- address biggest conflict is Uber vs. Taxi drivers in (HK and Singaore)

Literature Review

- Distributive vs Integrative

- Power

- 7 elements of negotiation

Scenario Analysis

- framework

- multiple issues negotiation

o how both Uber and Taxi can work together, legal or not, market share

- conflict issues: interests

- conflict style of UBER: want to collaborate and work together with taxi drivers

- conflict style of TAXI: competing because they are concern about their own interests more

- Unbalanced power?

- Positioning of Uber vs positon of taxis

o Uber sells the ride experience, while taxis will always be a means of transportation

- Hong Kong

o Distributive

o They refer to it as zero sum

o Relationship perception of Uber and of taxi

- Singapore

o Integrative

o Refer to it as non-zero

o Relationship perception of Uber and of taxi

Content Analysis

- News from June 1 – Nov 11 of Uber in HK

- Selected analysis of 5 news articles and why these were chosen from HK

Result Analysis

- Why Singapore is success case and HK unsuccessful case

- Using theories from literature review to analyze why one is successful and one is not

Conclusion and Suggestions

- Limiations of the research

- Uber needs to convey the message that they want to be perceived differently than taxi

- Licensing and market share

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