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Business 101

In: Business and Management

Submitted By moeningr
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Chapter Four
Business Ethics and Social Responsibility: Doing Well by Doing Good

1. What is an ethical dilemma? Give 3 examples of ethical dilemmas that workers or managers might face in a business setting.
a. Ethical dilemma is
b. If your boss says that you will get a raise only if you fire your friend who needs the money to support their family, you must choose if you will keep your friend or take the raise.
c. Your office wants a new copier and they say that if you do extra work they will take the money out of your friends pay and if you don’t they will take it out of your pay.
d.

2. What are the 4 consumer rights originally outlined by President Kennedy in the early 1960s? How would you rank those rights in terms of importance? Why?
a. The right to safety, the right to be informed, the right to choose, and the right to be heard
b. Safe, informed, heard, choose because

Chapter Five
Business Communication: Creating and Delivering Message that Matter

3. What are the 6 main barriers to effective communication? Which barriers are easiest to surmount? Why?
a. Organizational, physical, cultural, language, perceptual, and body language
b. The barriers easiest to surmount are physical- (you can act like they aren’t bothering you or there irrelevant), perceptual-(you can explore your audiences perceptions of positive and negative beforehand), body language barriers-(you can work on avoiding certain gestures and keep a natural, appropriate body stance.)

4. Why is active, effective listening difficult for many people? What are 5 strategies for improving listening skills within the American culture?
a. Active, effective listening is difficult for many people because, it requires a person’s complete attention; they have to focus solely on someone talking.
b. Make sure the speakers body language and words are consistent with each other.
c. Try to summarize the speaker’s main points
d. Ask questions and give opinions so your speaker knows you understand and can empathize.
e. Show the speaker you’re interested using nonverbal communications such as physical gestures.
f. Take notes

5. Why do so many people ignore or delete email messages? How can you boost the chances that your target audience will read your message?

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