...Front cover Advanced Case Management with IBM Case Manager Introducing case management and IBM Case Manager Building IBM Case Manager solutions with use case example Covering customization, rules, deployment, and more Wei-Dong Zhu Brian Benoit Bob Jackson Johnson Liu Mike Marin Seema Meena Juan Felipe Ospina Guillermo Rios ibm.com/redbooks International Technical Support Organization Advanced Case Management with IBM Case Manager May 2014 SG24-7929-03 Note: Before using this information and the product it supports, read the information in “Notices” on page xiii. Fourth Edition (May 2014) This edition applies to Version 5.2.0, IBM Case Manager (product number 5725-A15). © Copyright International Business Machines Corporation 2013, 2014. All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Now you can become a published author, too! . . . . . . . . . . . . . . . . ...
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...Changes in BPM[edit] Roughly speaking, the idea of business process is as traditional as concepts of tasks, department, production, and outputs..[citation needed] The management and improvement approach as of 2010, with formal definitions and technical modeling, has been around since the early 1990s (see business process modeling). Note that the IT community often uses the term "business process" as synonymous with the management of middleware processes; or as synonymous with integrating application software tasks. This viewpoint may be overly restrictive - a limitation to keep in mind when reading software engineering papers that refer to "business processes" or to "business process modeling". Although BPM initially focused on the automation of business processes with the use of information technology, it has since been extended[by whom?] to integrate human-driven processes in which human interaction takes place in series or parallel with the use of technology. For example (in workflow systems), when individual steps in the business process require deploying human intuition or judgment, these steps are assigned to appropriate members within the organization. More advanced forms such as "human interaction management"[6][7] are in the complex interaction between human workers in performing a workgroup task. In this case, many people and systems interact in structured, ad hoc, and sometimes completely dynamic ways to complete one to many transactions. BPM can be used to understand...
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...between costs and benefits from the customer’s perspective. This strategy will be utilized for Logistics’ pricing discussion, but will incorporate the perceived value of competitors’ products as well. FileNET FileNET’s product offerings include three brands: Panangon, Acenza, and Brightspire. Panangon serves as the infrastructure and application development platform for content management, and it is currently being targeted towards finance, insurance, government, telecommunications, utilities, and manufacturing industries.(VARbusiness) Acenza permits linkage to customers, partners, and employees through a variety of applications. Brightspire provides the business integration framework. (Delphi) More extensive research on Brightspire may be of value because FileNET’s description of the product, in its press release cited by Business Wire, makes it sound similar to Logistics. Specifically, “…Brightspire was developed to address the need for a standard, re-usable software framework for eBusiness that is designed to be quick to deploy and requires little or no custom software development.” (Business Wire2) Perceived benefits Value in relative use FileNET’s product line offers several benefits in terms of functional use. First of all, faster process development is attainable through the use of process templates. Another benefit is synchronization of multiple processes, which allows a process to wait for another to be completed. FileNET’s product offerings also provide Web...
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...------------------------------------------------- Business Process Management BPM Prepared for: Professor Palmer Prepared by: Vardly E. St.Preux Date: 02 December 2012 ------------------------------------------------- Course: SBE-430 E-Commerce for Small Business Table of Contents The Evolution of Business Process Since The 1990s 3 Benefits of BPM 3 The Evolution of Business Process Since The 1990s After reading this article, there isn’t any direct suggestion of the evolution business processes from the 1990's. However, it can be said that the article suggests that business thinking and practice has changed tremendously over the last decade or so. Many businesses are using more technological software to improve their business practice. The methods of the past are not as successful in today’s e-business dominated world. Almost every organization is now based on technology. A business therefore needs the appropriate software to make them competitive in today's market, or face extinction. BPM allows companies to be more agile and more efficient. Efficiency is key to keeping customers happy. Furthermore, government regulations are constantly changing. In many organizations this constant change is difficult to grasp and incorporate without the appropriate technology in order to make a business efficient. Benefits of BPM The article addresses many benefits for BPM; some of the benefits are: * BPM helps organizations streamline their processes into...
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...Report for 2005 Jackie Fenn, Alexander Linden This year, we celebrate the 10th anniversary of Gartner's Hype Cycles. More than 1,600 information technologies and trends across 68 markets, regions and industries are evaluated in the most comprehensive assessment of technology maturity in the IT industry. © 2005 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice. ANALYSIS Gartner's Hype Cycles highlight the relative maturity of technologies across a wide range of IT domains, targeting different IT roles and responsibilities. Each Hype Cycle provides a snapshot of the position of technologies relative to a market, region or industry, identifying which technologies are hyped, which are suffering the inevitable disillusionment and which are stable enough to allow for a reasonable understanding...
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...Resources management | 1 | 2 | 3 | 4 | 5 | 1) Effective administration of business processes | 0 | 5 | 11 | 11 | 3 | 2) Critical business process design requirements for each department/employee | 0 | 2 | 11 | 14 | 3 | 3) Support services to enable employees to meet customer requirements | 0 | 1 | 6 | 20 | 3 | 4) Processes monitored on a day-to-day basis | 0 | 2 | 7 | 15 | 6 | 5) Assessing processes and implement changes | 0 | 2 | 8 | 17 | 3 | 6) Processes that improve employee proficiency | 0 | 2 | 10 | 13 | 5 | 7) Reduced wasteful activities | 0 | 2 | 6 | 16 | 6 | Level scale Level 1 — No formal approach Guidance - No systemic approach is evident. There are poor results or unpredictable results. Data are available, but not used for improvement of performance. Level 2 — Reactive approach Guidance – Problem-based approach. The company responds to complaints or mandates as needed. Data are reviewed as required. Limited additional company data on results is available. Level 3 — Stable approach Guidance - Data and detailed, timely local data are used to guide conformance to requirements. There is an established method or an approach. There is concern for improvement. Level 4 — Systematic approach Guidance - Systemic process alignment with good results and sustained improvement trends. The data are effectively used and employee performance continuously improved. State standards are consistently met. Level 5 — Substantial continuous improvement ...
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...Automating your manual (and paper-centric) processes will revolutionize your business—making it faster, flexible, and more responsive Edited and written by Betsy Fanning and Bryant Duhon Introduction Let’s get this straight from the beginning; using less paper isn’t just about “going green” or saving the rain forest. Using less paper in your business processes will revolutionize your business—making it faster, flexible, and more responsive to the needs of your customers. At least since the Sumerians wrote down transactions on baked clay tablets, documents have been the foundation of business. And while we no longer need to lug around those heavy clay documents (and watch out for water); if you’re using paper to manage your business then you aren’t any more efficient—or faster—than a civilization that existed 4,000 years ago. It doesn’t have to be this way. The technology is available. More importantly, the technology works. We have been scanning documents and moving them around business electronically for over 25 years; and that’s a good start. But, to match the pace of business today; content must be mobilized and harnessed for business use as soon as possible. Advances in scanning speeds, declining prices, and imaging and recognition software have combined to dramatically improve the concept of the digital mailroom—converting those inbound paper documents to digital format to directly feed business process; accounts payable for instance. As effective at the digital mailroom...
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...Ana Carolina Rossini Business Software HFT Stuttgart – 2013 2013 Argentinean Business Software Market Ana Carolina Rossini HFT Stuttgart 28/02/2013 1 Ana Carolina Rossini Business Software HFT Stuttgart – 2013 Contents Introduction ...................................................................................................................... 2 Enterprise Resource Planning.......................................................................................... 2 Argentinean Business Software Market .......................................................................... 3 The Argentinean business software market is a growing market. ............................... 4 Business Software suppliers present in the market .......................................................... 5 HR Crisis in the Argentinean Business Software sector ......................................... 5 List of Argentinean Business Software developers: ................................................. 6 Conclusion ........................................................................................................................ 7 References ......................................................................................................................... 7 Introduction Business software is one of the fastest growing economic activities in Argentina so far this decade, especially after the devaluation of their Argentinean peso in 2002. Thanks to the economic recovery and export...
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...building filled with staff people. The company’s performance was declining and the company was heavily in debt. Horton’s initial days were focused on meetings with some 86 different executive committees. Horton’s first decision was to focus on the organization’s core business and to sell businesses that didn’t support that focus. As a result of several executive meetings, he decided that BP was comprised of three "business streams." (I would have called them processes, but more on that later.) The three streams were: ● Upstream Oil and Gas Exploration and Production ● Downstream Petro Refining and Marketing ● Downstream Petrochemical Products The Upstream process fed both of the two Downstream processes. Horton concluded that there was no special value generated by internal transactions among the three streams and that they could be decoupled and run independently. Put a different way, BP’s Upstream unit could sell to any of several Refining companies and BP’s Downstream Petro Refining and Marketing unit could buy oil and gas from any of several production companies. In all cases, the only important consideration was getting the best price. Once Horton reached this conclusion, he changed the management structure and appointed individuals to head each of the three "streams" and then proceeded to assign responsibilities to the three stream managers while simultaneously eliminating jobs at the corporate headquarters. (In effect, Horton had identified three...
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...commercial, defense, and aerospace industry. Located in Southern California, AS has a dedicated, trained workforce and maintains a large capacity plant and extensive equipment to meet customer requirements. Much of the equipment is automated to increase production while reducing costs. The company's workforce has a large skill base: design engineers, programmers, machinists, and assembly personnel to work its highly-automated production systems. The mission of AS is to provide customer success through machined products and related services, and to meet cost, quality, and schedule requirements. Aircraft Solution uses Business Process Management (BPM) to handle end to end processes that span multiple systems and organizations. BPM system is designed to connect customers, vendors, and suppliers to share information and maintain timely business dialogue. The system is capable of handling multiple projects simultaneously across every department of the company. The users at AS are employees, suppliers, and contractors who need to access the company’s network. Two...
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...Shalini Khandelwal Anuranjan Saxena N.Lakshmi Narayana Sanya Kohli Himanshu Rawal Dinkar Sharma INTRODUCTION NIIT Technologies (NIIT) was incorporated in 1981 as an IT training company. It started its software services business in 1984, with a focus on the domestic market. In 2004, the company split its software services business and its IT training business into NIIT Limited and NIIT Technologies Limited. The genesis of NIIT Technologies can be traced to the mid 1980s, when a software arm of NIIT Limited was created to cater to the demands of an Indian market just awakening to computerization. Most of the software and services companies in the country in those days were export-oriented. NIIT first entered the domestic market, drawing sustenance and gaining vital experience from its interactions with customers on its home ground. Seeing its corporate customers grapple with IT deployment issues, the company realized the need to go beyond its training mandate and help companies understand their IT needs, pick the relevant technologies and assist in their implementation. Thus was born NIIT’s software operation, a logical extension of its training endeavor. NIIT pioneered the packaged software distribution business in India through tie-ups with reputed software majors such as Information Builders Inc. and Sybase. Later, more partnerships were developed with their leading technology providers. The 1990s represented a turning point for the company and the...
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...Preliminary Business Report Cullen creative cooking Pty Ltd Submitted by: BALJIT BALJIT KAUR SHYAMKUMAR PALAYIL SASEENDRAN VINU SUNILKUMAR Introduction This report provides an overview of the role of BPM and value chain. The report will highlights the problems the Cullen creative cooking Pty Ltd is facing and will priorities them on the bases of most urgent. It will include the modified organizational structure of the company, along with the as-is and to-be diagram. It also provides an insight to the project scoping diagram and will provide possible solution for the company. Based upon the report their will be some recommendation for the company in order to improve their business Table of Contents 1. Business process management (BPM) and strategy 4 2. Problem Analysis 5 Fig 2.1 Project scoping diagram 6 3. Proposed solution 6 Fig 3.1: As is diagram 7 3.2 To be diagram 8 4. Solution considerations: 9 Fig 4.1 modified organization chart 10 4.2 What changes to be made? 10 4.3 How to do it 11 4.4 Common areas of cost 11 5. Recommendations 12 6. References 13 1. Business process management (BPM) and strategy BPM is a way to connect and integrate all the business processes in such a way so as to determine the additional performance improvement. While some might refer it to as an analysis of the value chain.(Singh 2012) ...
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...www.hbr.org Studies of corporate performance reveal a growing link between certain kinds of technology investments and intensifying competitiveness. Investing in the IT That Makes a Competitive Difference by Andrew McAfee and Erik Brynjolfsson Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief—the core idea The Idea in Practice—putting the idea to work 2 Investing in the IT That Makes a Competitive Difference 11 Further Reading A list of related materials, with annotations to guide further exploration of the article’s ideas and applications Reprint R0807J Investing in the IT That Makes a Competitive Difference The Idea in Brief It’s not just you. It really is getting harder to outpace the other guys. Since the mid1990s, competition in the U.S. economy has accelerated to unprecedented levels. The engine behind this hypercompetition: IT. Thanks to powerful tools like ERP and CRM, backed by cheap networks, companies are swiftly replicating business-process innovations throughout their organizations. The firm with the best processes (order fulfillment, field installation, job closing) wins, but not for long. Rivals are striking back with their own IT-based process innovations. To gain—and keep—a competitive edge in this environment, McAfee and Brynjolfsson recommend a three-step strategy: • Deploy a consistent technology platform, rather than stitching together a jumble of legacy systems. • Innovate better ways of working...
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...Cash management is a need common to both large and small businesses alike. In its simplest terms, cash management is the assurance that today's receivables plus today's account balances exceed today's payables. Failure to practice this business management process guarantees bankruptcy. Every large organization has a cash management group, sometimes called the treasury. This group's function includes management of such items as investments and borrowing in addition to the organization's daily cash flow. In small to medium businesses (SMBs), usually the chief financial officer (CFO), president, or owner performs the task of cash management. Regardless of a company's size, the important thing is that cash management is practiced on a regular basis—at least weekly—and with sufficient attention to details. In difficult times, when liquidity is "tight" (at a minimum), it should be performed daily. Crucial to organizations' successful cash management are the deals they make with their financial institutions for short-term placements and for borrowing funds. Unlike in other countries, in the United States, a bank account that is credited with deposits does not begin to earn deposit interest until three business days have passed. Furthermore, an American business account specifically may not be overdrawn, which necessitates cash management to be the most important activity of a business's financial management. For all companies—and in particular, public traded companies—major...
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...Enterprise resource planning (ERP) is business management software—usually a suite of integrated applications—that a company can use to store and manage data from every stage of business, including: Product planning, cost and development Manufacturing Marketing and sales Inventory management Shipping and payment ERP provides an integrated real-time view of core business processes, using common databases maintained by a database management system. ERP systems track business resources—cash, raw materials, production capacity—and the status of business commitments: orders, purchase orders, and payroll. The applications that make up the system share data across the various departments (manufacturing, purchasing, sales, accounting, etc.) that entered the data. ERP facilitates information flow between all business functions, and manages connections to outside stakeholders.[1] Enterprise system software is a multi-billion dollar industry that produces components that support a variety of business functions. IT investments have become the largest category of capital expenditure in United States-based businesses over the past decade. Though early ERP systems focused on large enterprises, smaller enterprises increasingly use ERP systems.[2] Organizations consider the ERP system a vital organizational tool because it integrates varied organizational systems and facilitates error-free transactions and production. However, ERP system development is different from traditional systems...
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