...1. Introduction Electronic commerce has become an attractive market to the world, and the emerging business opportunities are now becoming a major factor in world economics. Although, investment through e-commerce channels returns high profits, but like many IT systems, it could lead business organizations to a risky situation or failing to deliver expected returns. The main cause of this is the inconsistency between the system design and the desired requirements or for the misunderstanding between IT professionals and business experts. Therefore, to design e-commerce system, a communication pattern is needed either between system developers and business owner, or between customers and the online business system. Moreover, e-commerce system should be adapted with the whole business environment such as business norms and behavior, customer practice, business rules and government policy. However, Semiotic that is ‘the science of signs’ has brought many approaches to facilitate the process of understand signs’ meaning. The approach of organizational semiotic defied the organization as a group of social norms and emphasizes on the people and their role and responsibility in order to merge them when analyzing and designing information system (Stamper et al, 2004). For e-commerce systems, there is a necessity of clear meaning for each symbol, icon and image because almost all transactions done through the web system without human agent involvement. Therefore, semiotic...
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...BIT 2305: HCI Introduction 1. Introduction to HCI Humans 2. Human Cognition 3. Perception and Representation 4. Attention and Memory 5. Knowledge and Mental Models 6. Interface metaphors Interactions 7. Input 8. Output 9. User Support 10. Interaction Styles 11. Information Architecture and Web Navigation User-Centred Design 12. User-Centred Design 13. Methods for User-Centred Design 14. User-Centred Web Design 15. Usability Engineering 16. Guidelines and Standards 17. Prototyping 18. Evaluation 1 Computer Supported Cooperative Work Cooperative working Classification of CSCW systems Groupware Systems Organization contributions. Applications of multimedia systems in learning, computer vision, and entertainment. 2 BIT 2305: HUMAN COMPUTER INTERACTION INTRODUCTION TO HCI Human Computer Interaction (HCI) is concerned with studying ways to design, prototype, evaluate and implement user interfaces that are easy to learn, efficient and pleasant to use. Often it is hard to learn a new tool. This is particularly the case in the complicated world of the computer where there are many different technologies (software tools) and many different ways to access them (different hardware and different screen layouts). Bridging the gap between the technology and the user – making the technology easy to learn and easy to use – is concern and the task of the “user interface”. User refers to the different people who might be using a certain tool. In these...
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...Task analysis and human-computer interaction: approaches, techniques, and levels of analysis Abe Crystal School of Information and Library Science University of North Carolina at Chapel Hill acrystal@email.unc.edu Beth Ellington School of Information and Library Science University of North Carolina at Chapel Hill elliv@email.unc.edu ABSTRACT In this paper we critically review task analysis models and techniques. These approaches to task analysis are discussed in order to develop a richer picture of human activity, while analyzing their limitations, general weaknesses, and possibilities for improvement. We consider their ability to determine the appropriate set of atomic actions in a task, their effect on workers’ motivational needs, their support of users’ cognitive and sociocultural processes, and their effectiveness in supporting interface design. We note that the major approaches have focused on very different levels of analysis, and call for greater integration of these different levels in task analysis theory. Keywords Task analysis, cognitive modeling, activity theory. INTRODUCTION Practitioners and researchers routinely advocate building user-centered systems which enable people to reach their goals, take account of natural human limitations, and generally are intuitive, efficient and pleasurable to use (Preece, Rogers and Sharp, 2002). Central to the design of such systems is a clear understanding of what users actually want to do: What...
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...DeLone and McLean (1992, 80-81) highlight four conclusions from their research: 1. The IS researcher has a broad list of individual dependent variables to choose from. 2. Significant reductions in the number of different dependent variable measures are needed so that research results can be compared. 3. There are too few MIS field study research attempts to measure the influence of the MIS effort on organisational performance. 4. MIS success is a multidimensional construct and it should be measured as such. Later, DeLone and McLean (2003) introduced an update to their IS success model. The main changes concerned quality, and service quality was included in the model. Indeed DeLone and McLean (2003, 23) note: “As discussed earlier, quality has three majordimensions: information quality, systems quality and service quality”. They also added ‘Intention to Use’ to the model. Finally, they removed ‘Individual Impact’ and ‘Organisational Impact’ and replaced them with ‘Net Benefits’; further, they added feedback loops to ‘Intention to Use’ and ‘User Satisfaction’ (see Fig. 1). Concise description of theory In order to provide a general and comprehensive definition of IS success that covers different perspectives of evaluating information systems, DeLone and McLean reviewed the existing definitions of IS success and their youtube.com kata kata mutiara lagu terbaru corresponding measures, and classified them into six major categories. Thus, they created a multidimensional...
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...Socio-technical systems are organizational systems that are intended to help deliver some organizational or business goal. The emergence of Information Systems (IS) technology has added a new dynamic to socio-technical systems which requires additional planning considerations to meet these organizational or business goals. Applying proven design principles will lead to better integration and management of information technology. “Socio-technical systems include one or more technical systems but, crucially, also include knowledge of how the system should be used to achieve some broader objective. This means that these systems have defined operational processes, include people (the operators) as inherent parts of the system, are governed by organizational policies and rules and may be affected by external constraints such as national laws and regulatory policies.” (Sommerville, 2003) There are three primary factors when utilizing socio-technical systems designing principals in developing information systems, the social or human element, the technology systems factor and the processes, both input and output. “Principles do not constitute a design process. Design as a craft involves exploration, experiment, elaboration and elimination, trial and error, all with the intention of making the most coherent and expressive use of an opportunity framed by a set of outcome goals and constraints.” (Berniker, 1992) In theory the implementation of technology should improve a socio-technical...
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...United International University Department of Bachelor’s Business Administration (BBA) Course: Business Communication Section: G Report No: 03 Submitted to Course Instructor: Mrs. Rezwana Karim Senior Lecturer, School of Business United International University Submitted By: Name: Biplob Sarkar ID: 111092163 biplob_bsp@yahoo.com Date of Submission: 22th July 2010 Acknowledgement We are indebted to many people for providing us encouragement and support during our learning and working while making this project and we want to show our gratefulness to these people. We are very much grateful to Rezwana Karim, our respected course instructor of “Business Communication”, who assigned us this challenging project. She always guided us to take and overcome this challenge successfully. Without her help in every step it was quite impossible for us to finish this project properly in time. Thanks to the authority and the management of General Pharmaceuticals Ltd. for helping us in every possible way. Our cordial thanks to Mr. Monowarul Islam Bhuiyan, Deputy Manager of Sales Promotion at General Pharmaceuticals Ltd. in particular for his enormous help and assistance, for providing us the required information about their marketing and sales area and other facilities using his valuable time. At every moment we remember all of our friends and peers who encouraged and helped us a lot for long, in every stage of this project...
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...COIS 1010 Final Exam Review Short Answer Questions: 1. What is the difference between a class and an object. Use an example. Class: A template for creating an object, a general category. Ex// Animals or Buildings Object: A specific thing that encompasses the functions of the class it belongs to, but is individualized. Ex// Rocky (my dog) or My house 2. Differentiate between a sequential and simultaneous (concurrent) action block in Alice. Give an Example. Sequential: In order Ex// Do in Order function - rabbit moves, then turtle moves, then hamster moves. Simultaneous: At the same time/Together Ex// Do Together function - the rabbit, turtle and hamster move. 3. When creating programs (Worlds) in Alice, it was suggested that you use an Incremental Development Process (IDP). What does that mean and what is its primary advantage? IDP: Working on one thing at a time. Advantage: One can text functions/expressions as they are implemented to make sure that have the desired affect. 4. Describe four types of Control Structures available in Alice. i) Do in order - actions occur in sequential order. ii) Do together - actions occur simultaneously. iii) If/Else - if a certain action occurs another action will be done, if a certain action does not occur then a different action will result. iv) Loop - an action will occur continuously for a certain number of times or infinitely. 5. Describe the differences between wired and...
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...Chapter 1 Systems, Roles, and Development Methodologies Key Points and Objectives 1. Information is an organizational resource that must be managed as carefully as other resources. 2. Information systems fall into one of the following eight categories: A. Transaction processing systems (TPS) process large volumes of data, routine business transactions. B. Office automation systems (OAS) manipulate information and share it throughout the organization. Software, such as spreadsheets, word processing, email, teleconferencing and so on are routinely used in OAS. C. Knowledge work systems (KWS) help professionals to develop new knowledge, often in teams. D. Management information systems (MIS) are computerized information systems that support a broader range of business functions than do data processing systems. E. Decision support systems (DSS) are information systems that help support decision makers in making semi-structured decisions. F. Expert systems capture the expertise of a human expert or experts for solving particular organizational problems. G. Artificial intelligence research is part of expert systems and has two avenues: understanding natural language and analyzing the ability to reason through a problem to its logical conclusion H. Group decision support systems (GDSS) and computer supported collaborative work systems (CSCWS) allow group members to interact and help facilitate...
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...Patton Fuller Community Hospital Team A BSA 376 John Neels March 20, 2013 Outline for Patton Fuller Community Hospital Stakeholders: Providers- These people will view quality in the technical sense such as accuracy of the diagnosis, appropriateness of therapy, and the resulting health outcome of the patients. Payers- These are the people who are focused on the cost effectiveness of the project and hospital. Employers- These are the people who want to manage cost, and the quality care that is offered to the patient. Patients- These are the people who want to have compassionate care and a clear communication with their physician. Preliminary Assignments and Task: Task 1- Determine Scope Task 2- Determine Grouping Task 3- Assess availability of workload data and system Task 4- Develop Baseline Costs Task 5- Decide type of competition task 6-Develop the Schedule Task 7-Roles and Responsibilities Patton Fuller Community Hospital is seeking the development of their patient management system. They would like to have a more unified patient experience when it comes to their patient management system. Patton Fuller Community hospital would like to be able to track their patients check in’s, the patient’s appointments, and the patient’s surgeries. Being able to do so will help them to have more control of their patient experience as they are wanting. Setting a system for Patton Fuller Community Hospital that offers better management of their patients will allow...
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...* Onboarding * Outline * Introduction * Definition * Why Onboard? * Current trends * Components of Onboarding * Onboarding vs. Orientation * Effective Onboarding * Failures in Onboarding * Recommended Practices * ROI (return on investment) * Benefits * Conclusions * What is Onboarding? 1. Catching the next wave? 2. Posting to a Memo Board? 3. Exemplary New Hire Process? * The New Buzz Word Onboarding has become one of the fastest growing buzz words in the corporate world, and its definition has grown along with its popularity. The term has come to include everything from getting the office keys to onboarding coaching. * Introduction Onboarding is much more than just getting employees "settled in." It´s an innovative, new approach to employee orientation and integration and a direct path to improving retention and time-to-productivity. * Onboarding Onboarding is the process that organizations use to introduce, train, integrate and coach new hires to the culture and methods of the company during their first year. * Onboarding On-boarding is the process of integrating leaders into their new work environment through a phased implementation. * Five Words Sum it up * Align * Make sure your organization agrees on the need for a new team member and the delineation of the role you seek to fill * Acquire * Identify, Recruit, Select and get people to join the TEAM. * Accommodate ...
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...496 Critical Success Factors for E-Learning Adoption Spiros Borotis Athens University of Economics and Business, Greece Panagiotis Zaharias Athens University of Economics and Business, Greece Angeliki Poulymenakou Athens University of Economics and Business, Greece Chapter XXXV ABSTRACT E-learning attracts considerable interest in contemporary corporate training curricula. As it concerns a considerable investment, organizations that tend to adopt and maintain it effectively and efficiently in the long term need to learn from the pioneers. Authors’ experience and extensive literature review lead to 11 critical success factors, which promise to increase the awareness towards the most common impediments. Those critical success factors include the alignment with business objectives; leadership; empowerment of the learning aspect; technological infrastructure; blended instruction; careful design; evaluation and feedback; time and space to learn; motivation to learn; usability; and complete knowledge of learners’ characteristics. Copyright © 2008, Idea Group Inc., distributing in print or electronic forms without written permission of IGI is prohibited. Critical Success Factors for E-Learning Adoption INTRODUCTION E-learning is increasingly recognized as an important mean in delivering effective and relevant training in the workplace. This new training delivery mode exploits the power of Web networking and capitalizes on corporate technology infrastructures...
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...improvements. Research Questions In view of the above research objectives, a few questions have been formed that would assist in the progress of the study. 1. How is hot Desking related to the modern world technically? 2. How can it help the organizations in achieving a competitive advantage? 3. What improvements are required in the hot Desking technique? 4. What recommendations are provided in the enhancement of this technique? Introduction This portion will focuses on the evaluation and analysis of secondary research conducted pertaining to the topic under consideration in the form of journal articles, reports, statistical reports, and websites. It thus states different theories and ideas that relate to this new organizational management practice of hot Desking. The literature review further explains the causes and circumstances in which the practice...
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...In accordance with Service Request: SR-kf-013, the design team at Team A Solutions has developed this proposal to define the scope, goals, feasibility, requirements, and data flow for Kudler’s Frequent Shopper Rewards Program that is being developed (Kudler Fine Foods, Inc., 2008). We have addressed the issues involving the schedule and budget of the program’s design, implementation, training, and support. The proposal will also discuss the network upgrades of software and hardware related to this new program. After the stakeholders are identified, their participation and approval will be needed throughout the project life cycle. About Kudler Kudler Fine Foods is a California-based high end food store chain. Their products are marketed in upscale neighborhoods and shopping centers. Kudler’s mission is to provide their “customers the finest in selected foodstuffs, wines, and related needs in an unparalleled consumer environment....and (they) will go to extensive lengths to assure that Kudler’s is the purveyor of choice for customers aspiring to purchase the finest epicurean delights” (Kudler Fine Foods, Inc., 2008). Kudler’s 2007 Sales Plan focuses on “increasing customer loyalty by offering added high-margin services, (new) programs to increase loyalty and profitability of existing customers, and to gain new high-margin customers” (Kudler Fine Foods, Inc., 2008). Stakeholders By identifying the project stakeholders, Kudler can ensure that the project encompasses...
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...Systems Analysis and Design, 9e (Kendall/Kendall) Chapter 1 Systems, Roles, and Development Methodologies 1.1 Multiple Choice 1) Which of these software packages are not open source software (OSS)? A) Microsoft Windows B) Mozilla Firefox Web browser C) Apache Web server D) a Linux operating system Answer: A Diff: 1 Page Ref: 15 2) Which of these characteristics is most important to a systems analyst? A) communicator B) problem solver C) programmer D) project manager Answer: B Diff: 2 Page Ref: 4 3) Which of these statements concerning the systems development life cycle is true? A) Designing the system is the first step in the SDLC. B) No phase can occur until the previous phase is completed. C) Although each phase is presented discretely, it is never accomplished as a separate step. D) There is widespread agreement that the SDLC is composed of seven phases. Answer: C Diff: 1 Page Ref: 4 4) System maintenance must be performed to: A) correct software errors. B) add new features that have never been requested before. C) remove features that none of the users are using. D) keep programmers employed. Answer: A Diff: 3 Page Ref: 9 5) Which of these is not used by analysts when adopting CASE tools? A) communicating more effectively with users B) expediting the local area network C) increasing productivity D) integrating the work done during life cycle stages Answer: B Diff: 1 Page Ref: 10 6) An encyclopedia...
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...and gives it direction. There is not one but many theories of motivation: Content theories, Process theories 4. If one beautiful girl/ smart boy who is working with you in the same floor and if she/ he is after you and don’t like to work how will you manage her/him? Call him/ her and tell him that I don’t like the person and being a HR professional counsel him and tell the consequences of being like that can affect the career. 5. How do you handle people, if some people come late and some people come regularly? Make the work timings flexible; handle it like a performance issue—show them benefits of coming early. 6. What is meant by culture of an organisation? It is a system of shared value and beliefs held by organizational members that unite the members of an organization and determine how they act. 7. What is Maslow theory of motivation? Maslow's Hierarchy of needs not only identifies five basic needs--it also shows how higher needs are not considered until...
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