...Decision support systems and Business Intelligence: an overview Contents Course introduction 1–3 Module one objectives 1–3 Use of Study Guide 1–3 Suggested study schedule 1–4 Readings 1–4 Changing business environments and computerised decision support 1–4 Managerial decision-making 1–5 Computerised support for decision making: systems and technologies 1–5 The systems 1–5 The technologies 1–5 A framework for decision support 1–6 Management science 1–6 Concept of decision support systems & business intelligence 1–7 DSS – BI connection 1–7 Course plan and themes 1–7 Conclusion 1–8 Course introduction This first module aims to provide an overview of the topic and provide the broad backdrop into which the other modules will fit. Today’s business environment is constantly changing, and it is becoming more and more complex. Private and public organizations are required to respond quickly to changing conditions; be it government regulations or informed customers or market conditions. This requires organizations to be agile and to make frequent and quick strategic, tactical, and operational decisions. Making such decisions may require considerable amounts of relevant data, information, and knowledge. Processing these, in the framework of the needed decisions, must be done quickly, frequently in real time, and usually requires some computerized support. This course is about using business intelligence as computerized support for managerial...
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...Business and Support Systems Unit 4 IP Patricia Van Dorst American InterContinental University MGMT305-1230B-02 Instructor, Dr Anne Nelson August 12, 2012 Abstract This purpose of this body of work is to inform the reader as well as answer the chapter questions as assigned for Chapters 11 and 12 in our text; Management Information Systems: Managing the Digital Firm, (12th Edition), by Kenneth C. Laudon and Jane P. Laudon. The case studies are varied and entitled, “Reality Gets Better”, Chap. 11, p, 429; “The Flash Crash: Machines Gone Wild?”, Chap. 11, p. 439; and “Piloting Valero with Real-Time Management”, Chap. 12., p. 476. Business and Support Systems Case Studies Reality Gets Better 1.1. The differences between virtual and augmented realities are very distinctive. With virtual reality the person experiencing the alteration often wears some type of head gear or device to facilitate the change in realities from normal to virtual. With augmented reality (AR) they have a cognitive presence in the real world while experiencing and enhanced perception of reality so the view of the surrounding “reality” is augmented, to become interactive with and improving it (Laudon & Laudon, 2012). 1.2. Marketers actively embracing AR as an “icing on the cake” as it were, to their media advertisements and articles by attaching interactive print and designs to magazines Laudon & Laudon, 2012). For example, such...
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...DECISION SUPPORT SYSTEM AIMS TO SUPPORT BETTER BUSINESS DECISION-MAKING IN TELECOM SECTOR OF PAKISTAN Thesis Presented to the Faculty of INSTITUTE OF BUSINESS AND INFORMATION TECHNOLOGY In Fulfillment of the Requirements for the Degree of Master of Business and information technology By Muhammad Taimoor Khalid F09MB023 Contents DECLARATION 6 ACKNOWLEDGEMENTS 7 Executive Summary 8 INTRODUCTION 9 Decision Support System 10 Telecommunication Sector in Pakistan 13 PROBLEM DEVELOPMENT 14 Significance of the study 15 Study Objectives 15 Research Research Query#s 15 Relevant Variables 16 Dependent variables: 16 Independent variables: 16 Research Hypothesis 16 Hypothesis # 1 16 Hypothesis # 2 16 Hypothesis # 3 17 Hypothesis # 4 17 LITERATURE REVIEW 18 “ 21 “ 21 (Business psychology and organisational behaviour 21 “ 22 “ 22 RESEARCH METHODOLOGY 23 Introduction to chapter 24 Research Design: 24 Purpose of research 25 Data Processing and Analysis 25 Primary and Secondary data 25 Regression Equation 26 Comparative Analysis 28 Dss and Comapny 28 Respondent age 28 Respondent sex 29 Respondent Work Experience 29 Respondent Qualification 30 Research Query’s Analysis 31 Research Query# 1 31 Research Query# 2 31 Research Query# 3 31 Research Query# 4 32 Research...
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...DISCUSS HOW THE BUSINESS STRATEGY AFFECTS INFORMATION SYSTEMS AND ORGANIZATIONAL DECISIONS AT ROCHE AND HOW INFORMATION SYSTEMS SUPPORT ROCHE’S BUSINESS STRATEGY? Business strategy with information systems strategy and organizational strategy can form a Triangle. This triangle is known as the information systems strategy triangle and highlights the alignment necessary between decisions of business strategy, information systems, and organizational design. This means any adjustment to one of them will affect the other two. Organizational strategy, information strategy and business strategy must complement each other and they must be designed so that they support, rather than hinder each other. In successful companies the business strategy is the most important element in the “Triangle”. But to be a real success a firm must balance these three strategies: business, organizational, and information systems (Pearlson & Saunders, 2013). Business Strategy Organizational Strategy Information Strategy The Information Systems Strategy Triangle Business strategy should drive information system decision making, and changes in business strategy should entail reassessments of information systems. Moreover changes in information systems potential should trigger reassessments of business strategy. If a decision is made to change business strategy of the “triangle”, it is necessary...
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...is a stable and reliable business operating system Main features of Windows XP are: •Supports 32bit NT & Windows 2000 Systems •Multiple CPU’s (2) •Up to 4GB of Ram •Ability to connect Active Server Directory domains & networks –Can detect when the computer attaches to a new network –Supports all the latest wireless networking standardsWindows XP is a stable and reliable business operating system Main features of Windows XP are: •Supports 32bit NT & Windows 2000 Systems •Multiple CPU’s (2) •Up to 4GB of Ram •Ability to connect Active Server Directory domains & networks –Can detect when the computer attaches to a new network –Supports all the latest wireless networking standardsWindows XP is a stable and reliable business operating system Main features of Windows XP are: •Supports 32bit NT & Windows 2000 Systems •Multiple CPU’s (2) •Up to 4GB of Ram •Ability to connect Active Server Directory domains & networks –Can detect when the computer attaches to a new network –Supports all the latest wireless networking standardsWindows XP is a stable and reliable business operating system Main features of Windows XP are: •Supports 32bit NT & Windows 2000 Systems •Multiple CPU’s (2) •Up to 4GB of Ram •Ability to connect Active Server Directory domains & networks –Can detect when the computer attaches to a new network –Supports all the latest wireless networking standardsWindows XP is a stable and reliable business operating system Main features of Windows...
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...IS Framework for Business Professionals. The IS knowledge that a business manager or professional needs to know is illustrated in Figure 1.2 and covered in this chapter and text. This includes (1) foundation concepts: fundamental behavioral, technical, business, and managerial concepts like system components and functions, or competitive strategies; (2) information technologies: concepts, developments, or management issues regarding hardware, software, data management, networks, and other technologies; (3) business applications: major uses of IT for business processes, operations, decision making, and strategic/competitive advantage; (4) development processes: how end users and IS specialists develop and implement business/IT solutions to problems and opportunities arising in business; and (5) management challenges: how to effectively and ethically manage the IS function and IT resources to achieve top performance and business value in support of the business strategies of the enterprise. * Business Roles of Information Systems. Information systems perform three vital roles in business firms. Business applications of IS support an organization’s business processes and operations, business decision making, and strategic competitive advantage. Major application categories of information systems include operations support systems, such as transaction processing systems, process control systems, and enterprise collaboration systems, and management support systems, such as management...
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...Chapter 2 Information Systems in the Enterprise Prepared by: Mrs Sanjana Motee Bedaysee 1 OBJECTIVES • Major types of systems in organizations • Systems from a functional perspective. • Integrating Functions and business processes (Introduction to Enterprise Applications). • Management opportunities, challenges and solutions 2 Major Types of Systems in Organizations • Since no single system can provide all the information an organization needs or serve all of its interests, unique systems are used to handle the differing operational, management, and strategic-level needs. [Figure 2-1] FIGURE 2-1 Types of information systems 3 Different Kinds of Systems • Organizations can be divided into strategic, management, and operational levels and into four major functional areas: sales and marketing, manufacturing and production, finance and accounting, and human resources. Information systems serve each of these levels and functions. • Operational-level systems support operational managers’ needs for current, accurate, and easily accessible information primarily used to keep track of the elementary activities and transactions of the organization. Management-level systems serve the monitoring, controlling, decision-making, and administrative activities of middle managers. • • Strategic-level systems help senior managers with long-range planning needed to meet changes in the external and internal business environment. There are...
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...Introduction ‘FixItNow’ is a local family business, which is a supplier for building, plumbing and gardening businesses and home clients. Along with the company expanded, there were more and more problems appeared, such as accounts payable and receivable problem, inventory problems, supplies and clients problem, communication problem etc. This assignment begins with discuss of ‘FixItNow’ company’s current situation and problem, then a detailed explanation of information systems and identify the importance of information systems for business. Following that, analysis key information requirements by refer to porter’s five forces to find out strategies for competitive advantage and business processes. Moreover, apply information systems to help FIN to solve these exist problems and fulfilling business requirements. As well as, discuss about business decision making by using information systems, and utilize IS/IT to collaborate and communicate with stakeholders. After that, focus on the security and ethical issues that may arise in the company. Finally, discuss about organizational change during the implementation. The problem identification In the case of FIN, obviously, there are different management problems in the business so that reduce the company’s profit and obstruct business processes. As the issues already addressed by Adam and Ian, the first problem was accounts payable and receivable incorrect, reason is the incorrect invoicing which directly affect the accounts...
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...Project Analysis An analysis of current technology and recommendations for new or enhanced IT systems is required for XXXto accomplish our business strategy goals. This project will identify gaps in our current technology and provide an integrated technology recommendation for closing the gaps to support the business in achieving its strategic objectives. The project will align our current infrastructure and systems to business functions and growth strategies in order to identify the technology gaps that will provide the greatest return on investment (ROI). It will prioritize technology gaps and provide system recommendations to ensure the recommendations align and are sequenced with the required initiatives needed to support the strategic building blocks that have been identified by the lines of business. For example, we have a strategy to develop and international and domestic market campaign to increase racing exhibition and sponsorship, and bike sales by increasing brand awareness. This can only be accomplished if our business has IT services in place that support the marketing campaign such as, an integrated customer management and web portal system that delivers the needed capabilities to accept orders and provide social media marketing capabilities to entice bicycle enthusiasts. This project will also focus on analyzing the infrastructure and systems needed to support the projected growth so that the organization can meet future demand and increase its market competitiveness...
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...Evolution of Information Systems (Relevant to AAT Examination Paper 8: Principles of Auditing and Management Information Systems) David Chow FCCA, FCPA, CPA (Practising) This article discusses the evolution of information systems, levels of management decision-making and information systems that enhance the value of information. Students are encouraged to understand the reasons for the development of an information system and its replacement; these will help you identify the benefits and limitations of each type of information system. From EDP to MIS Until the 1960s, the role of most information systems was simple. They were mainly used for electronic data processing (EDP),purposes such as transactions processing, record-keeping and accounting. EDP is often defined as the use of computers in recording, classifying, manipulating, and summarizing data. It is also called transaction processing systems (TPS), automatic data processing, or information processing. Transaction processing systems – these process data resulting from business transactions, update operational databases, and produce business documents. Examples: sales and inventory processing and accounting systems. In the 1960s, another role was added to the use of computers: the processing of data into useful informative reports. The concept of management information systems (MIS) was born. This new role focused on developing business applications that provided managerial end users with predefined management reports that...
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...features of a business that are important for understanding the role of information systems? A business is a formal complex organization producing products or services for a profit. Businesses have specialized functions, such as finance and accounting, human resources, manufacturing and production, and sales and marketing. Business organizations are arranged hierarchically into levels of management. A business process is a logically related set of activities that define how specific business tasks are performed. Business firms must monitor and respond to their surrounding environments. 1.1 Define a business and describe the major business functions. A business refers to a formal organization whose aim is to produce products or provide services for a profit. Every business, regardless of its size, must perform four functions to succeed. It must produce the product or service; market and sell the product or service; keep track of accounting and financial transactions; and perform basic human resources tasks, such as hiring and retaining employees. 1.2 Define business processes and describe the role they play in organizations. A business process refers to a logically related set of activities that define how specific business tasks are performed. Business processes are the ways in which a business collaborates and organizes work activities, information, and knowledge to produce their products or services. 1.3 Identify and describe the different levels in a business firm and their...
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...1. Describe three ways in which information systems are transforming business. Transformation of Industrial Economies While leading companies achieve competitive advantage through investments in IT, some are indeed negatively affected by this trend in technology. Today, customers have other preferences hence, old landline communications companies have lessen its customers; travel agencies have reduced over-the-counter sales; and entertainment industries, particularly music and film have lower revenues these past few years as compared with that in the past. But despite of these, technology convergence arises in many ways. IT has broken down boundaries and business relationships while new products and services are introduced. For example, telecommunications network are offering its subscribers with landline telephones merged with Internet services; handheld mobile telephones are becoming Internet access devices and also cellular networks provide financial services to its customers. The bottom-line of it all is that endless possibilities are in the doors of business firms, provided that they are being open to IT-enabled tools and solutions. Negatively affected industries can create new products and services, find another platform to deliver existing products and services, or take partnership from another firm. Transformation of the Business Enterprise One foremost impact of technology is the reduced employees in every organization. While traditional businesses tend to hire...
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...Chapter 2 True-False Questions | |Operational management is responsible for directing the day-to-day operations of the business and therefore needs | | |transaction-level information. | | | | | |Answer: True Difficulty: Easy Reference: p. 52 | | |Deciding whether to introduce a new product line is the responsibility of an operational manager. | | | | | |Answer: False Difficulty: Easy Reference: p. 57 | | |Operational-level manufacturing systems deal with the firm’s long-term manufacturing goals, such as where to locate a new | | |plant. | | | | | ...
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...CIS2000 Systems Analysis and Design Chapter One Tutorial Analysing the Business Case Review Questions * What is information technology, and why is it important to a business? Ans: Information technology (IT) is a combination of hardware and software products and services that companies use to manage, access, communicate, and share information. More than ever, business success depends on information technology. According to a Department of Commerce report, the IT industry has created a new economy, where advances in hardware, software, and connectivity provide unprecedented benefits to businesses and individuals around the world. * Identify the main components of information systems, and describe the system’s stakeholders? Ans: An information system has five key components: hardware, software, data, processes, and people. People who have an interest in an information system are called stakeholders. Stakeholder groups include the management group responsible for the system; the users, sometimes called end users, inside and outside the company who will interact with the system; and IT staff members, such as systems analysts, programmers, and network administrators who develop and support the system * Describes five types of information systems, and give an example of each. Ans: Information systems include enterprise computing systems, transaction processing systems, business support systems, knowledge management systems, and user productivity systems. Enterprise...
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... DECISION SUPPORT SYSTEM & MIS MBA–3rd SEMESTER, M.D.U., ROHTAK External Marks : 70 Time : 3 hrs. Internal Marks : 30 UNIT - I Decision Support System : Overview, components and classification, steps in constructing a dss, role in business, group decision support system. UNIT - II Information system for strategic advantage, strategic role for information system, breaking business barriers, reengineering business process, improving business qualities. UNIT - III Information system analysis and design, information SDLC, hardware and software acquisition, system testing, documentation and its tools, conversion methods. UNIT - IV Marketing IS, Manufacturing IS, Accounting IS, Financial IS. 67 DECISION SUPPORT SYSTEM & MIS MBA 3rd Semester (DDE) UNIT – I Q. Define Decision Support System. Explain its characteristics and need. Ans. A decision support system is an information system application that assists decision making. DSS tends to be used in planning, analyzing, alternatives and trial and error search for solutions. A DSS as a system that provide tools to managers to assist them in solving semi structured and unstructured problems in their own. In other words, A DSS is an information system that support to managers for decision making. DSS is the intellectual resources of individuals with the capabilities of the computer to improve the quality of decision. A DSS can be defined as a computer based information system that aids a...
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