Free Essay

Business Case

In: Business and Management

Submitted By rdayao1
Words 1277
Pages 6
Business Case for
-------------------------------------------------
New Induction Program

<By Rudolf Dayao>

<S3239566>
-------------------------------------------------

Table Of Contents

1. Executive Summary…...…………………………………………………3

2. Activity Objectives………………..………………..…………………….4

3. Recommended Solution……….…………………………………………5

4. Impact if the Activity is not Approved………………………………….6

5. Solution Deployment & Time Scale………..…………………………...7

6. Cost & Resources………….……………………………………………..8

7. Conclusion………………………………………………………………..9

1. Executive Summary

This business case has been prepared to analyse the need of an Induction Program at Advantedge Financial Services and to recommend ways of conducting the program. Advantedge Financial Services has been operating for over 10 years, and while it has been a relatively small company in the past, its growth in conjunction with National Australia Bank acquiring the entity this has expanded the company and its business to unprecedented levels. Currently, Advantedge Financial Services does not have any Induction Programs in place, as it has been unnecessary in the past due to its low profile persona. However due to its expansion the company has employed a high number of staff to accommodate the increased volume of work that the business has acquired. This past year alone Advantedge Financial Services has hired over 50 staff including 10 Co-Op students around the company.

First hand accounts has revealed that the absence of an Induction Program has made it more challenging for new staff to adjust to the environment, particularly Co-Op students who most times are settling into their first full time office job. Work productivity has also been relatively low compared to staff that has received work induction program from other companies.

It is recommended that the Induction Program will involve: * A program that will have their supervisor host the 1-2 day program to build rapport early * General training – relating to the organization, including values & philosophy as well as structure and history etc. * Mandatory training – relating to health and safety and other legal areas * Job Training – training relating to the role that the starter will be performing * Training Evaluation – entailing confirmation of understanding & feedback about the quality & response to the training. *

2. Activity Objectives

* Assist new staff as well as new Co-Op students familiarize with their new environment

* Provide an overview of general legal & safety requirements for the workplace

* Inform new staff as well as new Co-Op students the employer’s legal rights & obligations.

* Understand the company’s mission, goals, values & philosophy

* Instruct new starters with employer’s expectations, schedules, core tasks & targets throughout the day

* Provide opportunity to socialise with fellow colleagues and other new staff *

3. Recommended Solution

The induction program will be divided over two days comprising three types of trainings; General, Mandatory & Job Training. The training types will all have checklist that must be presented or discussed over the course of the induction, which will be listed below. The order of which each item can be decided locally, however there must be some attempt to reflect a logical sequence and priority for the induction-training subjects

General/Mandatory Training: * Essential ‘visitor level’ safety and emergency procedures * Facilities and amenities * Food and drink * Smoking areas & policy * Health Insurance * Pay * Trade unions * Access to personal data * Organization history and background * Ethics & philosophy * Mission statement * Departmental structure & interfaces * Who’s who (names, roles & responsibilities) * Dress codes * Absenteeism & lateness * Rights and legal issues * Discipline procedures
As a recommendation the General Training can be made into a lengthy video and can be used throughout the company as it can apply to all staff and is not limited to the department the staff will be working in.

Job Training: * Department tour, how it functions and team goals * Team & management * People and personalities overview (can be very helpful, but be wary in avoiding sensitive or judgemental issues) * Work flow – daily core tasks * Politics, protocols & unwritten rules * Customer service standards * Terminology, jargon, glossary & definitions of local terms * Expectations, standards & targets * Performance evaluation * Mentoring
As a recommendation the job training can include the shadowing of another staff to allow the inductee to observe their core tasks throughout the day and the standard at which the workload is set. * 4. Impact if the Activity is not Approved

Induction training is increasingly becoming a legal requirement. First hand accounts has revealed that new staff have recently had difficulty in adjusting to the culture at Advantedge Financial Services. New staff subjects deprived of an induction has also shown more dependency on the collective time of team because of the uncertainties they come across throughout the day. Employees that have not been inducted have generally taken a lengthier time to adjust to their environment and as a result their productivity in a workplace has been unusually low even for a new starter. New staff may also become reluctant coming to work and may eventually lead to absenteeism. While the repercussions may be short-lived it does not give the new employee the best possible start to their employment and may hinder their performance down the line, which is especially dire for employees who are on a probationary period and expecting to meet targets on a daily basis.

5. Solution Deployment & Time Scale

A program can be planned out in over a week depending on the approach that is taken. Supervisors from each department can collectively decide on the comprehensiveness the induction program can take form. Typically an induction program may take 1-2 business days. It is recommended that the first day be filled with video and speakers that will entail General and Mandatory training as listed earlier. It is an important facet of the program to allow the new staff to familiarize important figures around the company and get acquainted with their surroundings.

Ideally the second day would consist of more practical training centred around the inductee’s core tasks throughout the day. The supervisor would preferably lead the training, introducing the new started around the team and important mentors they can approach when they are in need of assistance. The core tasks, targets and team goals would be then identified through this process. As with any training it is vital to seek feedback to constantly improve the program which can be easily done through a survey at the end of each training. Overall the program can be deployed relatively quickly and can be used on any new starter around the company.

6. Cost & Resources

Advantedge Financial Services has had a high staff turnover in recent times due to its expansion to National Australia Bank. This past year alone the company has acquired 50 new staff including Co-Op students. As recommended earlier it is ideal for the respective Supervisor of each new starter to conduct the Induction program. The average rate per hour of a supervisor at Advantedge Financial Services is about $35. If the proposal of two days is taken into consideration and if Advantedge’s staff turnover becomes consistent, the cost would average to approximately $28,000 per year. This is a relatively low cost to ensure the new staff is receiving an appropriate start to their employment and thus reach their productivity and targets a lot earlier in their career.

7. Conclusion

A new Induction Program is a very feasible idea with a relatively low cost. The only reason that the company did not have an Induction program in place is that it was unnecessary due to its comparatively low staff turnover in the past but with its recent growth, it has only become logical to have a program in place. Minimal resources are required and with the ability of a program being launched within a week, it is an imperative program that any big corporation must have.

Similar Documents

Premium Essay

Business Case

... | Business Case [Project Name] NOTE TO READER: “Business Case Usage Guidelines” have been developed to accompany this template. | |Table of Contents | | | | Executive Summary 2 Background 3 Problem / Opportunity 3 Current Situation 3 Project Description 4 Project Description 4 Objectives 4 Scope 4 Out of Scope 4 Anticipated Outcomes 4 Stakeholders 5 Strategic Alignment 6 Environment Analysis 7 Alternatives 8 Business & Operational Impacts 9 Project Risk Assessment 10 Risk of Project and each Alternative (Not including Status Quo) 10 Risk of Not Proceeding with Project (Status Quo) 11 Cost/Benefit Analysis 12 Quantitative Analysis – Financial Cost & Benefit: 12 Qualitative Analysis – Non-Financial Benefits & Costs: 14 Assumptions 14 Conclusions & Recommendations 15 Conclusions 15 Recommendations 15 Project Responsibility 15 Project Accountability 15 Implementation Strategy 16 Review & Approval Process 17 Review Process 17 Approval Process 17 Business Case Signoff 17 |Section ......

Words: 3948 - Pages: 16

Premium Essay

Business Case

...Business Case Research Paper IST 7020 Analysis, Modeling and Design Wilmington University Business Case Research Paper Business Case A business case is a document which is used to help in starting a task or a project.  It can be in any format of text, presentation or a discussion. A basic justification to implement the given task can also be called as a Business Case. Typically, a Business Case would be documented for future reference or sometimes stated orally for better understanding. It usually depends on the business ideology and its practical implementation(TechTarget, n.d.). Before thinking of building a business case, an individual should understand thoroughly the core of the project. It may take huge efforts in achieving this goal but a rough estimate of the same would be beneficiary(TechTarget, n.d.). Example: If the manager of a sunglasses store notices that the business is very slow in the winter, he can tell the owner by preparing a business case for store renovation in winter with winter stuff along with the sunglasses. It might create some good business(TechTarget, n.d.). Method in developing business case: * Complete Overview and Thorough Analysis: While submitting a business case, the analysis done should be covered all around in order to achieve a better result of the Project and a feasible Solution to overcome the same(TechTarget, n.d.). * Validating if the business case built is actually stating the exact problem and thereby......

Words: 1562 - Pages: 7

Premium Essay

Business Case

...BT53-15/2-2009E-PDF ISBN: 978-1-100-12901-3 This document is available on the Treasury Board of Canada Secretariat website at http://www.tbs-sct.gc.ca. This document is also available in alternative formats on request. Table of Contents Introduction 1 Authority Signatures 2 Executive Summary 3 Phase 1: The Strategic Context 4 1 Business Needs and Desired Outcomes 4 1.1 Strategic Environment 4 1.1.1 Organizational Overview 4 1.1.2 Business Need 4 1.1.3 Drivers for Change 4 1.1.4 Business Outcomes 4 1.2 Strategic Fit 4 1.3 Detailed Description of the Business Need 5 1.3.1 Problem/Opportunity Statement 5 1.3.2 Prioritized Requirements (High Level) 5 1.3.3 Assumptions 5 1.3.4 Constraints 5 1.3.5 Dependencies 5 1.4 Scope 5 1.4.1 Boundaries 5 1.4.2 Stakeholder Analysis 5 Phase 2: Analysis and Recommendation 7 2 Preliminary Options Analysis 7 2.1 Evaluation Criteria 7 2.2 List the Possible Options 7 2.2.1 The Status Quo 7 2.2.2 Describing the Option 7 2.3 Screening of Options 7 2.4 Rationale for Discounted and Viable Options 7 3 Viable Options 9 3.1 Alignment 9 3.1.1 Strategic Alignment 9 3.1.2 Alignment with Desired Business Outcomes 9 3.2 Costs 9 3.3 Cost-Benefit Analysis 9 3.4 Implementation and Capacity Considerations of Viable Options 9 3.4.1 Contracting and Procurement 9 3.4.2 Schedule and Approach 9 3.4.3 Impact 10 3.4.4 Capacity 10 3.5 Risk 10 3.5.1 Option Risk Summary 10 3.5.2 Risk Register 10 3.6 Benchmark 10 3.7 Policy and......

Words: 3021 - Pages: 13

Free Essay

Business Case

...BUSINESS CASE Presented to the Accountancy Department De La Salle University In partial fulfillment Of the course requirements In ACCTBA2 (C33) March 2, 2015 A stakeholder is typically concerned with an organization delivering intended results and meeting its financial objectives. In general, a stakeholder can be one of two types: internal (from within an organization) or external (outside of an organization). The stakeholders in this situation are Lanie Marquez and Tim Rodriguez who are also partners in the retail distribution business and their capital contributions are as follows P500,000 and P300,000 respectively they are an internal stakeholder since they are also the owners. The total Capital of both stakeholders is P800,000 and with a monthly salary for both partners at P15,000 on the assumption that both of them will contribute to manage the business equally. Assuming that both managed the business equally the total salary for the year for Lanie and Tim are P180,000 each. They share profit and loss equally and no interest will be given on capital contributed. The problem for this situation is that Lanie is starting to get concerned with the behavior of her other partner Tim. He only manages the business 50% of the time, which will mean that his salary of P15,000 will need to decrease by also 50% since he does not manage the business equally with his partner. The business has seen a downturn in the profit outcome and for the current financial...

Words: 758 - Pages: 4

Premium Essay

Business and Cases

...Case 1 Mystic Monk Coffee 1.) He is certainly trying to establish a future direction by implementing change and greatly expanding the existing monastery. His vision is to transform a small brotherhood of 13 monks into a much larger church with more monks, nuns and a retreat by creating a new Mount Caramel. His vision for the coffee business is to continually build it so as to use it to be the primary funding for the new monastery. The mission of these monks is a life of prayer, worship and solitude. 2.) I would say so because as soon as he arrived he envisioned acquiring a large parcel of land, which he has with a large price tag. Also, in order to fund it has developed a plan via the Mystic Monk Coffee business as a source of revenue to pay for the new place. 3.) His strategy is to build the business by getting a larger roaster and most likely having more monks to work… for little to no pay. He has a clear advantage in labor costs as he will have hardly any compared to other distributors. He also will have sort of a niche market, the Catholics. 4.) I believe it is a money maker, or at least could be. Their model is to develop a quality product for quality people at a competitive price. The CVP is as competitive as any because it is very similar to competitors however; they market theirs as Christian which is a solidifier. The profit formula is also probably consistent with competitors and should be better considering the wage......

Words: 347 - Pages: 2

Free Essay

Business Case

...​​ Wireless Network Implementation Project Business case Hector Cloete Contents Statement of Work​3 Background​3 Corporate Objectives​3 Solution​3 Cost Benefit​4 Sources of finance​5 Project finance​5 Marketing plan​5 Stakeholder Analysis​5 Company Resources​5 Operational Configuration​6 Build Method​6 Risks​7 Conclusion​7 Statement of Work The retail banking division of United Banks has requested IT to build an application where branch staff can service customers whilst they are standing in branch queues. A wireless network is a key requirement for the application developed by the business to enable better customer service within branches. This document will detail the business case for the implementation of a wireless network in each one of United Bank’s 500 branches in order to meet the business requirement above Background United Bank has a footprint of 500 branches spread across all provinces in South Africa. The branches are connected via a MPLS network to a central head office data center in Johannesburg which hosts the banks core banking applications. The banking applications are used by branch personnel to perform various banking service to clients. Clients have to queue at tellers in order to be services and queues are often lengthy resulting in unhappy clients and poor service response times. In order to alleviate this problem and provide an improved customer service the bank has developed an application call......

Words: 1616 - Pages: 7

Free Essay

Business Case

...------------------------------------------------- Alternate Case Problem answers Chapter 2 Courts and Alternative Dispute Resolution 2-1A. Jurisdiction (Chapter 2—Pages 29–30) A court can exercise personal jurisdiction over nonresidents under the authority of a long arm statute. Under a long arm statute, it must be shown that the nonresident had sufficient contacts with the state to justify the jurisdiction. In regard to business firms, this requirement is usually met if the firm does business within the state. In this case, the parties to the sponsorship agreement contemplated that substantial activities to further their joint venture would take place in Florida. Sutton lived in Florida, and he was expected to and did play in tour events in Florida. Sutton was to be provided health care insurance in Florida. All earnings from Sutton’s golf-related activities in Florida and elsewhere were to be paid by the Professional Golfing Association from its headquarters and bank account in Florida to the ARS & Associates account in Michigan; the partnership was to disburse funds from the account to Sutton’s account in Florida to enable him to perform golf-related activities and participate in tour events for the benefit of the joint venture. After ARS failed to fund health insurance for Sutton, it instructed Sutton to obtain medical care in return for providing golf lessons to a physician in Florida. These facts—the provision of health care insurance......

Words: 2797 - Pages: 12

Premium Essay

Business Case

...Contents 1. EXECUTIVE SUMMARY 1 1.1 Issue 2 1.2 Anticipated outcomes 2 1.3 Recommendations 2 1.4 Justifications 2 2. BUSINESS CASE ANALYSIS TEAM 2 3. PROBLEM DEFINITION 2 3.1 Problem Statement 2 3.2 Organisational Impact 2 3.3 Technology Migration 2 3.3.1 Hardware and Software Procurement 2 3.3.2 Systems 2 3.3.3 Development 2 3.3.4 Migration/Roll-out 2 3.3.5 Training 2 4. PROJECT OVERVIEW 2 4.1 Project Description 3 4.2 Goals and Objectives 3 4.3 Project Benefits 3 4.4 Project Constraints 3 4.5 Risk Management 3 4.6 Project Milestones 3 5. STRATEGIC ALIGNMENT 3 6. COST BENEFIT ANALYSIS 3 7. ALTERNATIVE ANALYSIS 3 8. APPROVALS 3 1. EXECUTIVE SUMMARY This business case summaries how we will address the present business, benefits of this project, and justifications and recommendations of the project. It also provides detailed project goals, performance measures, assumptions, constraints, and alternative options. 2.1 Issue Beacon Vale Community Frail Care Centre is a semi-private NGO, which means they are not fully funded by the government and they need further assistance from the public e.g. via donation and fundraising from businesses and the community. Lack of awareness from the public is the biggest constraint that hinders the organization from receiving funding from the public. Improving their website and giving them a presence in social networks is an important step to solve this problem and......

Words: 1834 - Pages: 8

Free Essay

Business Case

...DO1-136-I ARAVIND EYE HEALTH CARE OPERATIONS Original written by professor Ángel Díaz Matalobos at IE Business School, Juan Pons, Motorola Spain. and Stephan Pahls, University Hospital, Basel. Original version, 15 June 2010. (R.L. 19 January 2012). The authors acknowledge the generous support of Aravind while conducting the field research. Published by IE Publishing Department. María de Molina 13, 28006 – Madrid, Spain. ©2010 IE. Total or partial publication of this document without the express, written consent IE is prohibited. INTRODUCTION Improving efficiency in health care is an acute issue. In the developed world this is due to increases in costs and quality issues (Aptel and Pourjalali, 2001; Spear, 2005); Western Europe currently spends 9% of its GDP on health care, and, if the trend continues, will spend over 20% by the year 2050 (Drouin et al., 2008.) In the developing world on the other hand demand exceed capacity; it was estimated that in 1997 over 12 million people were blind in India from cataracts, while a further 3.8 million new cases are developed each year, and current capacity for surgery is far below this level (Thulasiraj et al., 1997.) Better health care operations are clearly required to deal with issues of ageing population, increased costs and unmet demand. One case that provides clues to such means is Aravind, the largest eye care provider in the world, with over 2.5 million operations performed and 20 million patients treated......

Words: 4108 - Pages: 17

Free Essay

Business Case

...Zara Business Case Zara’s workers are very sufficient in delivering the product to the customer because they are updating the existing garments only in two weeks, there are more fashionable clothes in short time (from runway to store), they are having the latest fashion it in store in five weeks and they are having a just in time production in order to shorten the time from order to arrival. In addition Europe can get the item order within 24 hours, while Asian and American store can get the item order under 48 hours. This is how evident Classical Management Approach at Zara International. Zara’s success is as much a result of its history and location, as of its counter-intuitive business strategies. Zara is riding two of the winning retail trends-being in fashion and low prices-and making a very effective combination out of it. Design and product development is a highly people-intensive process. Information and communications technology is at the heart of Zara’s business. Close watch on trends & buying behavior, quick decisions, inventory Control and distribution are some of the evident ways of Behavioral Management Approach at Zara International.       Zara has 200 designers to help to keep up with the latest fashion. Designers will design the clothes, then Inditex provide the garments needed in the design and the finished garments is made in the factory will be handed over to the distribution center and the distribution center will distribute the product to the......

Words: 477 - Pages: 2

Premium Essay

Business Case

...BANDUNG School of Business and Management INDONESIABUSINESSCASECENTER (IBCC) LB LIA Buahbatu: Surviving in a Harsh Environment It was a bright Monday morning on January 2011 when Iwan enters his office room. In his desk there is a consolidated report of the LB LIA branch performance during the previous year. When he read the report he let out a silent sigh, his fear has turn into a reality. The amount of enrolled student has dropped again, and since the primary source of income for an English course such as LIA is the course fee paid by students that means net profit has dropped as well. Iwan has become the branch manager of the LB LIA Buahbatu branch for more than 15 years. The branch was open in 1990; in the early days acquiring potential customers is easy, just by doing promotion using pamphlet, banner, and brochure students already lined up during the placement test date. At some point LIA Buahbatu even have to decline a student application to enroll because there is no more available space. Sadly this situation does not last forever. Since 2001 – 2010 LIA Buahbatu experienced a steady decline in the amount of enrolled student. Compared to 2001 the amount of student in 2010 has dropped up to 36%, and since the primary source of income for an English course such as LIA is the course fee paid by students that mean net profit has dropped as well, in 2010 the net profit for LIA Buahbatu has declined up to 32% compared against 2001. This case was written by......

Words: 3620 - Pages: 15

Premium Essay

Business Case

...UNSW@CANBERRA ZBUS8147 (Business of Managing Projects), Session 1, 2015 Assessment Item 3 – Business Case A Project to Review Curriculum Management Process to Expedite Updating Aegis Training Courses and Improve Aegis Training Outcomes: Business Case. 1. Introduction 2.1. Purpose of the document: This document seeks funding from Director of ATRC Training to undertake Project Curriculum Management (CM) Change, an initiative to expedite changes to the curriculum for ATRC Officer Courses. The business case also confirms the project key parameters and serves as a brief for stakeholders. 2.2. Overview of the Project: Currently there is a three month delay in making simple amendments to any courses, including Power Point updates and reference changes. This project aims to reduce the time to less than 4 weeks and ensure all appropriate milestones are still met. The analysis will take 8 weeks to complete. 2.3. Project appraisal: This project is assessed as high yield, low cost and a low risk initiative. 2. Business context 3.4. The current process to make changes to the curriculum is taking on average 3 months. This is not in line with the current ATRC Strategic Objectives, ‘Increase Training Effectiveness’, and ‘Improve Execution in Production and Efficiency’. This is directly impacting on ATRCs Targeted Outputs which are to provide ‘Total Mission Accomplishment’ to the Fleet, which involves producing Naval Officers that are ‘Trained and...

Words: 2980 - Pages: 12

Premium Essay

Business Case

...company’s portfolio. The company develops new compounds primarily through internal research, but complements this 1 Including $15.2 Billion in Medco (PBM) sales. 2 Deutsche Bank Equity Analyst Report, January 2000. ________________________________________________________________________________________________________________ David Krieger (MBA ‘00) and Professor Richard S. Ruback prepared this case. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data, or illustrations of effective or ineffective management. Copyright © 2000 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685, write Harvard Business School Publishing, Boston, MA 02163, or go to http://www.hbsp.harvard.edu. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of Harvard Business School. This document is authorized for use by JOEL CARNEY, from 5/14/2012 to 8/3/2012, in the course: MGT 6060: Financial Management - Chava (Summer 2012), Georgia Institute of Technology. Any unauthorized use or reproduction of this document is strictly prohibited. 201-023 Merck & Company: Evaluating a Drug Licensing Opportunity through initiatives with biotechnology companies to......

Words: 2603 - Pages: 11

Premium Essay

Business Case

...S w 9B05M035 MAJESTICA HOTEL IN SHANGHAI? Jane Lu prepared this case under the supervision of Professor Paul W. Beamish solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. This material is not covered under authorization from CanCopy or any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, c/o Richard Ivey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2005, Ivey Management Services Version: (A) 2005-12-02 On March 20, 2005, Richard Roy, executive vice-president of Majestica Hotels Inc., was in China, for negotiations with Commercial Properties of Shanghai Limited (CPS). They were discussing a possible management contract under which Majestica would be the operator of a new luxury hotel there owned by Shanghai Industrial Holdings. Majestica Hotels Inc. was one of the world’s leading operators of luxury hotels. The expansion into mainland China had been on management’s agenda since 1999. The opportunity emerged in late 2003 when a......

Words: 6351 - Pages: 26

Premium Essay

Business Case

...Harvard Business School 9-291-080 rP os t June 25, 1991 Continental Carriers, Inc. op yo In May 1988, Elizabeth Thorp, treasurer of Continental Carriers, Inc. (CCI) was considering the advantages and disadvantages of several alternative methods of financing CCI’s acquisition of Midland Freight, Inc. At a recent meeting of the board of directors, there had been substantial disagreement as to the best method of financing the acquisition. After the meeting Ms. Thorp was asked by John Evans, president of CCI, to assess the arguments presented by the various directors and to outline a position to be taken by the management at the June directors’ meeting. CCI was a regulated general commodities motor carrier whose routes ran the length of the Pacific Coast, from Oregon and California to the industrial Midwest, and from Chicago to several points in Texas. Founded in 1952 by three brothers, the firm experienced little growth until the mid1970s. At that point Mr. Evans joined the firm as president after many years as an executive of a major eastern carrier. Mr. Evans first concentrated his efforts on expanding CCI’s revenues on existing routes through an intensive marketing effort and a renewed emphasis on improving service. In 1982, utilizing the proceeds of CCI’s initial public offering of common stock, Mr. Evans began a program designed to reduce operating costs through a combination of extensive computerization of operations and improvement in terminal facilities. As a......

Words: 2328 - Pages: 10