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Business Communication Essentials

In: Business and Management

Submitted By chouboute
Words 11550
Pages 47
Business Communication Essentials, 6e (Bovee/Thill)
Chapter 2 Mastering Team Skills and Interpersonal Communication

1) Teams are at the core of ________ management, which is the effort to involve employees in the company's decision-making process.
A) autocratic
B) participative
C) top-down
D) personnel
E) laissez-faire
Answer: B
Explanation: B) Teams are often at the core of participative management, the effort to involve employees in the company's decision making.
Classification: Conceptual
LO: 1
Difficulty: Easy
Learning Outcome: Describe best practices in team and interpersonal communication

2) Teams can increase performance levels by ________.
A) pooling experience
B) discouraging consensus
C) encouraging groupthink
D) duplicating effort
E) promoting hidden agendas
Answer: A
Explanation: A) By pooling the experience of several individuals, a team has access to more information in the decision-making process.
Classification: Conceptual
LO: 1
Difficulty: Easy
Learning Outcome: Describe best practices in team and interpersonal communication

3) Simon has just launched a startup and has big ideas for the company. He assembles a large team of people from different backgrounds who have the skills he needs to get the job done. Simon's brother criticizes this, saying that such a large team will result in too much conflict, because the different team members will all have individual approaches to a problem. Which of the following should Simon say to effectively counter this argument?
A) A diverse group will encourage groupthink.
B) The larger the team, the fewer the chances of conflict.
C) The variety of perspectives will improve decision making.
D) Working as a team will encourage members to eventually think alike.
E) A larger team is more efficient in its use of resources.
Answer: C
Explanation: C) Bringing a

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