...Assignment on Communication Skills for Managers Course Name: Communication Skills for Managers Course Code: BUS511 Submitted To Dr. Ataur Rahman Submitted By Name | ID | Farhana Srithi | 1539MBA01440 | | | Manarat International University 5th December 2015. Title: Assignment on communication process of Grameenphone Ltd. Executive Summary Grameenphone Ltd is the largest mobile telecommunications operator in Bangladesh in terms of revenue, coverage and subscriber base. The company operates a digital mobile telecommunication network based on the GSM standard. Grameenphone also known as GP is the number 1 mobile operator with 44% market share (September, 2010). Number of subscribers stands at 2865 million (Sep'10). This project was designed to assess the Communication process in Grameenphone. It is generally recognized that, although Grameenphone is leading the market of mobile telecommunication industry, they have some communication error. Grameenphone Communicate with the agents, dealers, employees in the following way: * Mobile Phone * Online * Face to face communication. Basically these are the communication process GP used in operate their organization. Grameenphone divides its communication process into three sectors ...
Words: 2398 - Pages: 10
...Communication in Business Communication is a part of every business. Different forms of communication are experienced in the workplace. One type is verbal communication through telephone calls and face to face. Then there is the communication done through written form, this is in the form of e-mails, letters, text messages, or jotting down a note on the bottom of a receipt. Business communication in the insurance business comes in different areas. Communication with the clients, underwriters and service individuals, claims adjusters, IT departments, the Agency Field Office, and among the different staff in the office will happen on a daily basis. An important part is to communicate effectively to everybody. In talking to a new client, it is normally over the phone for the first time. One has to come across as knowledgeable and confident. In giving proposals to clients, one sends the proposals out in the mail but the majority of the time proposals are sent through email today. Clients shop by stopping by the office but clients are also using the Internet to receive rate quotes. This type of client is contacted by phone and email. These clients tend to communicate best through email. Communicating with the underwriters and service individuals as well as the claims adjusters can happen daily through either email or telephone conversations. In working with underwriters and service individuals, communicating through email one needs to come across with the requested...
Words: 951 - Pages: 4
...Institute of Business Management IIBM Institute of Business Management Examination Paper MM.100 Business Communication Section A: Objective Type (30 marks) • This section consists of multiple choices and Short Notes type questions. • Answer all the questions. • Part one questions carry 1 mark each & Part Two questions carry 4 marks each. Part one: Multiple choices: 1. __________is an essential function of Business Organizations: a. Information b. Communication c. Power d. None of the above 2. Physiological Barriers of listening are: Ans) a. Hearing impairment 3. Which presentation tend to make you speak more quickly than usual: a. Electronic b. Oral c. Both ‘a’ and ‘b’ d. None of the above 4. What is the main function of Business Communication: a. Sincerity b. Positive language c. Persuasion d. Ethical standard 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions d. None of the above 7. Diagonal Communication is basically the: a. Communication across boundaries b. Communication between the CEO and the managers c. Communication through body language d. Communication within a department 8. How to make Oral Communication Effective? a...
Words: 2316 - Pages: 10
...Maldives National University Faculty of Management and Computing ------------------------------------------------- BUSINESS COMMUNICATION (BUS 103) Individual Assignment Semester 2, 2013 NAME: AHMED WAHEED STUDENT ID: 000033505 COURSE: DIPLOMA IN BUSINESS 1) Describe any situation in which you were involved where the communication went wrong. Analyze the communication process in that situation, using the terms sender, receiver and other elements. Which element (s) of the communication process disrupted the situation? What lessons did you learn? Answer: Three years back I worked as a journalist at Television Maldives and in this situation I was the receiver of the communication process. As I worked as journalist information’s on allocating tasks and event schedules were received by our senior editors. Saturday is normally my off day. After my off day when I came back to office on Sunday, the secretary sends me a notice saying that I have to meet news room head after the editorial meeting. So I did. When I meet him he told me that I didn’t attend to cover an event which was on Saturday. I told him that it was my off day, and no one informed me about it. If there is any important event to cover before also I have worked on my off days. Before I was informed one day prior about the event I have to cover on my off day. But the last day I didn’t receive the information. I went back to news room and checked the notice board, the event schedule and assigned journalist...
Words: 1005 - Pages: 5
...country like Bangladesh, brick fields are playing the most important role for construction business. By determining the importance of construction and the future growth, Saver auto brick started its journey in 1989. It is located in Joina Bari, Savar, Dhaka. Since Saver Auto Brick is operating business for a long period of time, SAVER AUTO BRICK have a very good reputation in the sector of manufacturing bricks. SAVER AUTO BRICK is the second company using automatic brick manufacturing technology to produce high quality bricks. It is more eco friendly. Using both the manual and automatic process, they have the capacity of producing around 40 million bricks in a year. The company produces two different types of bricks with two different types of machines. As the brick fields are not that much good for environment, SAVER AUTO BRICK is very much concerned about the wastage of soil and the safety of its labor. Communication problem is very common in this type of production factory. After we did our research, we came across a lot of communication problem in this company. They also mentioned that not only Savar Auto Bricks faces this sort of problem but also all the brick manufacturing companies come across the same type of communication problem. Scope of the report: This paper adopts both the descriptive and explanatory survey design. As a result, while the paper seeks the answer for communication problems of...
Words: 3368 - Pages: 14
...Business Communication Audwin L. Johnson (Aj) Com/285 August 2, 2010 Dr. Cheryl Lentz Business Communication Business communication is a critical element in my line of work. My section supplies a service to another section in the form of recordable media. My section is responsible for the insertion of the media into devices to be analyzed later. To accomplish this task my section must know when it is needed to be installed, removed, and transported to be analyzed. To find this information we must communicate with the section that does the scheduling. In turn the scheduler must communicate with the section that operates the equipment that my section inserts the media in to. After the installation and use by the operator, my section then retrieves the media and transports it to the analyzers. If there is a broken link in the chain of events, we may fail to insert the media or worse, we may never retrieve the media which may result in a security violation. My daily work activities are based on when the media is required and how long it is required. Once that information is known we can plan everything else around this. If the operator has issues with the equipment, the message also needs to be relayed to my section because we also service the...
Words: 722 - Pages: 3
...In this study of business communication, I chose to study in Britain Trade Organization called "UNISON" in the organization's business communication process. I want to elaborate on their communications systems internally and externally of the organization and what type of obstacles encountered by the organization as well as the solution to overcome these obstacles to reach a goal of successful internal and external communication. Unison is once the Britain’s biggest trade organization. There are 1300000members registered on paper. Their main headquarter is in London and there are 12 regional offices in England, Scotland, Ireland, Wales and Northern Ireland. It has 1200 staffs and 1300 branches. External communication takes among most of the company personnel to surrounding place and the outside the world. Internal communication happened between employees within an organization. There are so many workshops held by the coordinating project team. There are many different forms of internal communication occurs among them. For example, workshops help people to get involved solely. The project team is to do functional studies issues and help translating policy into action. There is a magazine in my house called Inside out, which is a key internal Unified Communications Media. This magazine is sent to all employees the same time. This series of magazine highlight a range of problem and challenges encounter such as employee email, posters, staff issues and challenges, documents or...
Words: 980 - Pages: 4
...Review What is communication? Communication is the exchange process of thoughts, feelings or information from someone to other. Word “communication” derived from the Latin word “communis” means to share. When communicating, you send a message to other and also show your attitude for one who we talk with. There are many methods to communicate with someone such as: oral, writing, picture, signal, visual or behavior… Basic communication process includes five main steps as following: From an idea in the beginning, sender will encode it in a message and then transmit the message through a channel (oral, writing, visual…). Next, the message will be decoded and send to receiver. After that, the receiver will respond to the message and send a feedback to the sender. During communication process, there is some noise can affect or interrupt your sending message. Why communication is important in business? Communication is a useful tool which help people send a message to other, make people can understand what other want or need to say, narrow the distant between peoples and bring them come closer. Nowadays, with the development of technology, communication become more effective and methods using to communicate is also more diversity. Communication, in plain terms is the basis of all relationship. Be it personal or professional, you cannot do without a healthy and effective communication. When it comes to business, communication becomes even more important...
Words: 4258 - Pages: 18
...Business Communication Audiences Michelle Warner COM/285 Introduction to Business Communication December 23, 2009 Richard Turney Business Communication Audience Fresenius Medical Care’s quarterly sales information is available and must be presented to the stakeholders, which include managers, salespeople, and customers. An in-person meeting will be held to present the material. The audience must be considered carefully in deciding how to effectively communicate the information. The characteristics of each group is taken into account, along with the best channel of communication, the groups’ diversity is also considered, all to make sure the message is effective. Communication must always be designed with the audience in mind. One must consider the characteristics of the three groups. Demographics, which are measurable features such as age, sex, and education level can help one reach the target audience (Locker & Kienzler, 2008). Another tool available is psychographic characteristics, which are qualitative instead of quantitative such as beliefs, goals, and lifestyles (Locker & Kienzler, 2008). This information is usually readily available for customers through the corporate marketing department. Human resources can help provide the same information for the employees. The use of these tools will allow the presenter to find common ground between the groups and tailor the information to suit. I find that my audience is mostly between 40 and 50 years of...
Words: 1112 - Pages: 5
...Solutions to selected exercises from those assigned in outline (Chapters 1, 2 & 3) Message for Analysis (p. 31) Students will recognize this document as ineffective because it presents so many barriers to communication. The memo • Creates emotional barriers right from the first sentence (accusing employees of lying and cheating, later calling them names), preventing readers from perceiving the intended message • Presents a restrictive and authoritarian attitude, reflecting an environment that discourages open communication and thus discourages employee candor • Expresses bias or prejudice (in the slur against women employees) • Reflects the author’s anger and defensiveness (“I simply have no choice”) • Assumes bad intentions on the part of the employees, underlining the lack of audience-centered thinking • Uses vague, confusing language (More than three times during what period? Will have to answer to the author for what specific penalties?) • Polarizes workers by inciting conflict between “punctual” employees and others 1.2 The tasks described have the following communication directions: a. Downward, upward, and horizontal—since the entire company is involved. A memo is the best choice (either printed or electronic) to ensure that everyone receives the message (as opposed to, say, a blog posting, which is more passive). b. Upward. Depending on the situation, could be a formal proposal or a presentation at an executive meeting. c. Horizontal. Because this situation...
Words: 76273 - Pages: 306
...Introduction Communication is simply sharing and exchanging own opinion or information within the mutual understanding, between one person to one person or group of people. It could be in a same Place or one place to another place. Kushal (2010-11) makes the point that, communication word derived from Latin word ‘communis’ or ‘communicare’ which signify ‘make common’, actually communication means exchanging information or thoughts through speech, signal or writing. We can more deeply understand from Allen Louis state that ‘communication is the sum of the entire things one person does when he wants to create understanding in the mind of another; it involves a systematic and continuous process of telling, listening, and understanding’ (cited by Debasish and Das, 2009, p. 4). From the beginning of industrial revolution Successful communication is remain truly fundamental for any kind of organisation; it could be the large or small corporation. Effective communication within the business organisation either it’s internally or externally thrives a company to achieve its goal. Effective communication it’s like a fuel that drives its engine (organisation). It’s a common perception in our mind that communication is only oral and written from actually, through wide range of different method we can communicate with each other. In this essay I am going to evaluate all the different communication method and their impotence in the business organisation. Importance of Effective communication: To...
Words: 1426 - Pages: 6
...Excellence in Business Comm., 10e (Thill) Chapter 1 Achieving Success Through Effective Business Communication 1) Communication is the process of A) transferring information and meaning. B) listening actively. C) writing messages. D) speaking to others. E) none of the above. Answer: A Explanation: A) Communication is the process of transferring information and meaning between senders and receivers, using one or more written, oral, visual, or electronic media. The other answers are only part of the communication process. Diff: 2 Page Ref: 3 Skill: Concept Objective: 1 AACSB: Communication Abilities Learning Outcome: Discuss the challenges and importance of business communications. 2) When it comes to communication skills, employers express particular frustration with A) experienced workers who shun new technologies. B) recent college graduates who haven't learned how to adapt to a professional environment. C) employees whose first language is not English. D) male workers. E) employees who believe they are tech-savvy. Answer: B Explanation: B) Not all situations call for the same type of communication skills. If you learn to write well, speak well, listen well, and recognize the appropriate way to communicate in any situation, you will gain a major advantage that will serve you well throughout your career. The other groups of employers are not necessarily going to have trouble communicating in a professional environment at all times. Diff: 1 Page Ref: 3 Skill: ...
Words: 12273 - Pages: 50
...Running Head: Business Communication Trends Business Communication Trends COM/285 - University of Phoenix Professor Shonda Meadows December 14, 2013 Business Communication Trends The telephone, email, reports, fax machine, and online forms, can all be forms of business communication. However, we can not limit it to only these forms. Business communication is a wide area. So what is communication? My basic understanding of what communication means is any two-way communication. For example, if I text my wife, and she understands the message, but don’t text back, the communication is not successful. On the other hand, if she text back “okay” this is consider communication. Following this paper will begin with a description of current trends in business communication. Further the roles business communication played in my day to day activities at work will be discussed, along with an explanation of how it helps me manage my daily work activities. The paper will conclude with a discussion of the different trends I’ve seen in my previous workplace, and the types of messages resulting from these trends. Describes current trends in business communication Because technology has increased from that when I grew up, business communication has also changed. Growing up, I remember my mom always stating she had a board meeting at the school board and they had a secretary that would send out all the memo’s for these meetings. Now-a-days, my wife has...
Words: 670 - Pages: 3
...9 Barriers of effective business communication and way to overcome them Course Title : Business Communication Course Code : MGT242 Prepared for Afrin Farid Shafi (Lecturer ) Department Of Business Administration University of Information Technology and Sciences Prepared By 1.Nazia Hasan Shaity 3.Nayeem Jahan Id-11310159 Id-11310115 2.Abu Taleb 4.Helena Akter Id-10510713 Id-10510647 Letter of Transmittal April 18,2012 Afrins Farid Shafi Department Of Business Administration University of Information Technology and Sciences Subject: Submission of term paper Dear Sir, With due respect it is my pleasure to present the term paper entitled Corporate Social Responsibility. While preparing the report I have tried my level best to focus closely on the topic and try to focus most complete and updated information available. I strongly believe that it will provide a clear idea about Barriers of effective business communication and ways to overcome them. To prepare this report, we have given best effort to accumulate needed information. We will be available to answer any question for clarification. Thank you for your sincere support. Sincerely Yours, 1.Nazia Hasan Shaity 3.Nayeem Jahan Id-11310159 Id-11310115 2.Abu Taleb 4...
Words: 4248 - Pages: 17
...Overview[edit source | editbeta] Business communication (or simply "communications", in a business context) encompasses such topics as marketing, brand management, customer relations, consumer behavior, advertising, public relations, corporate communication, community engagement, reputation management, interpersonal communication, employee engagement, and event management. It is closely related to the fields of professional communication and technical communication. Media channels for business communication include the Internet, print media, radio, television, ambient media, and word of mouth. Business communication can also refer to internal communication. A communications director will typically manage internal communication and craft messages sent to employees. It is vital that internal communications are managed properly because a poorly crafted or managed message could foster distrust or hostility from employees. Business communication is a common topic included in the curricula of Masters of Business Administration (MBA) programs of many universities. AS well, many community colleges and universities offer degrees in Communications. There are several methods of business communication, including: * Web-based communication - for better and improved communication, anytime anywhere ... * video conferencing which allow people in different locations to hold interactive meetings; * e-mails, which provide an instantaneous medium of written communication worldwide; * Reports...
Words: 413 - Pages: 2
