Premium Essay

Business Communications Chilean Miners

In: Business and Management

Submitted By volcomstonexyz
Words 1059
Pages 5
On August 5, 2010, the lives of 33 Chilean miners would be changed forever. A cross in the desert now marks the spot where the mine had collapsed and trapped 33 men nearly a half-mile under millions of tons of earth. News reporters across the world flocked to Chile to capture every waking moment as these newly dubbed heroes were ripped from the beneath earth as if they were roots entwined deep within the dusty clutch of the lowest crust of the planet. The story made national headlines and each miner became a hero after their 69 day trip to hell and back. When the news first broke of the incident, the information needed to get out to the world, but most importantly to their families. The way in which the information was communicated via the news and rescue team was different than how the families received the message.
There are different levels of communication when dealing with a conflict and the potential needs for the company’s employees would differ from the communication to the families. When speaking with the team who is going to begin a rescue effort, face to face meeting in a conference room or prep room is the best method when dealing with a devastating issue like the collapse. In situations like these, the leader of the team needs to take inventory of his team to ensure that the full mental, emotional, and physical capabilities match the demand for such a task. Direct speaking of information will help the rescue team to understand the dire need for precise measures. Face to face interaction also allows the leader to read the non verbal cues that a team member might exude. Special considerations must be taken for the rescue team when communicating to the audience. For example: an announcement was made to Chiles rescue team seven minutes after the initial report of the collapse. The rescue team gathered in the conference room and the team…...

Similar Documents

Free Essay

Chilean Minors

...On a fall morning, 33 miners left for work, kissing their loved ones good-bye, not thinking that would be the last time they would see them for over two months. That afternoon the earth gave way crumbling on top of the miners, destroying any ventilation they depended on, not to see any signs of hope for anyone until 17 days later when a drill hit an opening allowing the rescuers to tie notes advising they were all fine. A plan immediately went into effect to rescue the miners. Given the situation there are many types of roles and people to consider. Thinking about the family is first and foremost. There will be many lives that will be affected when addressing the families of the victims. Who will tell the family, how, making sure the tone of voice is proper and who must be present. Second, the other employees not involved in the collapse must be addressed. How will it be addressed to the employees, what must be told to them, what must be kept confidential and how to move forward. This also holds true for the media of any sort. Knowing each of the audiences is critical to deliver the most effect message. The person must be of sound mind, as much as possible under the circumstances. Respectful, persuasive, and truthful but never manipulative when delivering the facts. What would be the potential needs of the families of the miners in receiving a message about this incident? The needs are going to be great, and there will be several questions from the...

Words: 1776 - Pages: 8

Premium Essay

Chilean Miners

...Checkpoint Protein Article Search Nutrition SCI/241 Professor Zachary Lahlou July 16, 2012 The article I reviewed was “Does Milk Hurt Kids” written by Mary Carmichael for Newsweek magazine in 2006. The article relates to the protein needs of infants or toddlers compared to adults. The author believes that American children are not getting the proper nutrition because so many parents are substituting rice or soy milk which lack needed vitamins. This article was very informative and clearly explained that while soy and rice milk have good benefits for adults it can cause serious health conditions for infants and children. These products lack the proper amount of vitamin D and protein needed for good development. As noted by the Center for Disease Control (CDC), lack of proper vitamins and nutrition can result in rickets (a severe vitamin D deficiency) and kwashiorkor (protein deficiency) which are normally only found in third world countries. The reason why rice and soy milk cause issues for younger children is because their diets do not contain a wide variety of foods and so they lack vitally needed protein and vitamins. Adults eat such a wide variety of foods that substituting rice or soymilk for dairy milk does not typically have any affect on the amount of vitamins and protein consumed. According to Albert Yan, “a pediatric dermatologist at the University of Pennsylvania, babies' skin becomes like "flaky paint"...

Words: 329 - Pages: 2

Free Essay

33 Miners

...Kandace H BCOM/275 29 May 2012 Knowing Your Audience Paper and Communication Release Knowing Your Audience Paper and Communication Release On Aug. 5, 2010, a gold and copper mine near the northern city of Copiapó, Chile caved in, trapping 33 miners in a chamber about 2,300 feet below the surface. For 17 days, there was no word on their fate. As the days passed, Chileans grew increasingly skeptical that any of the miners had survived. But when a small bore hole reached the miners’ refuge, they sent up a message telling rescuers they were still alive. From the beginning of this tragic event communication needs to be designed from the bottom up (figuratively). It is important to inform and communicate with the team of rescue workers, medical personnel, technicians and mining experts, journalist, family members and the trapped miners. Taking into consideration there are different roles and different people in the audience, the potential needs of each receiving the information is considerably different. With the team of rescue workers, medical personnel, technicians, and mining experts there is going to be a more direct method of receiving a message. Knowing their job and position direct communication is what they rely on to get the trapped miners out. The trapped miners are also going to need a direct method of receiving information but in a more sensitive way. Letting them know that help is on the way, trying to stay calm, involving them and keeping them......

Words: 942 - Pages: 4

Free Essay

Chilean Mine Collapse

...Chilean Mine Collapse Trapped in a mine for months is unimaginable. People wondering are their survivors and how the family will take the news. Many people are asking questions and so many people are waiting on responses. Communication takes center stage in this instance. Communicating such a tragedy to the families, certain steps need to be put in place. Consideration is to be taking when delivering a message to different audiences. The families of the Chilean Miners and the company’s employees are important when communicating something that will change lives. Consideration is important because remembering the different roles of people in the audience. Effective communication is vital. It is relevant the messenger considers and understands the features of the audience receiving the message. For an example, the miners, families, and media are important when the message is in preparation. There are different characters of people in the audience and how they receive the message is important. In this event, the person delivering the message must have readiness for questions and feedback. The potential needs of the family members are to make sure that the family is together when tell the family about the tragedy and the truth regardless of how much information that the team have at that present time. Some line of communication needs to be in place between the team and the families. The families would be told the news first, before the media gets it. The team in......

Words: 622 - Pages: 3

Free Essay

Chileans Coal Miners

...Chilean Coal Miners Troy J. Tassin BCO/M 275 April 11, 2013 JOHN K. TROUT III Chilean Coal Miners Today there has been a terrible accident in one of its copper mines of San Jose, Chile, there has been a cave in. There said to be 33 miners trapped 2,050 feet below ground. Officials of rescue party were notified immediately and have started drilling holes to insure the miners would have fresh air, food and water. There was a new communication system put in place and that all the miners were using. It was a positive sign when asked if the miners were okay, they said they are a bit hungry and wanted toothbrushes. The miners know it was going to be a long time before they were to out of the mine. As the days when on, the Minera San Esteban Primera Company has giving up dates of what is going on to the families and the public. The Minera San Esteban Primera Company has sent out thoughts and prayers the families of the coal miners letting them know that they are doing everything they can to save everyone. Minera San Esteban Primera Company will not rest or give up any hope and efforts in locating and saving the 33 miners. • What would be the potential needs of the families of the miners in receiving a message about this incident? What would the family would be knowledge of safety and knowing that there is a plan in place to save the family members. Having support for the grieving families. • What would be the potential needs of the company’s employees when receiving a...

Words: 487 - Pages: 2

Free Essay

Chilean Miners Essay

... Chilean Miners Trapped and Rescued Tyrone Norris BCOM/275 February 20, 2012 Velonta Adams Chilean Miners Trapped and Rescued The Chilean miners’ accident was surely a frightening incident for the miners themselves and their families. This incident that occurred raised a great many of questions of whom the Chilean President, Sebastian Pinera was faced to answer. With all things considered, it would have been to his credit to ensure that as many facts as possible be gathered to deliver information about the accident to families and the media. The Chilean miner’s accident was examined from many different perspectives and shed light on the position of the company, Compania Minera San Esteban Primera, as to their concern for the safety of the miners based on the condition of the roof which collapsed. His statement that was communicated to the public was, “The cause of the roof collapse, about 1,100 feet (350 meters) below the surface, is being investigated.” Chile Mine Collapse: Facts about the Amazing Survival Story, by Wynne Parry and Rachael Rettner. This incident was telecast around the world almost as quickly as it happened and some things to remember are how the families and peers of the miners felt during this tragic event. They would be left guessing day to day about the well being of their loved ones and fellow co-workers. The media would have needed to be very delicate in the delivery of this astounding news to the world because it would be also heard by......

Words: 834 - Pages: 4

Premium Essay

Communication and Personality in Business Communication

...Communication and Personality in Negotiation Norbert Von Lotten Business/445 2/25/2013 Instructor: Chris Pahl To determine the importance of communication in the negotiating process is an understatement. More often than not, it means everything in reaching a positive outcome. So what is negotiation? Simply put, it is nothing more than a discussion between a group of people or two or more individuals to reach a pact that would satisfy all. The big question is “During the negotiation process, how is an effective dialogue reached?” Over the years I have participated in and witnessed several, sometimes high level negotiations where thousands of dollars were at stake, and from those experiences nothing seems more apparent to me than communicating well and establishing trust. In my world there is a rule: “An effective communication is directly proportional to an effective negotiation”. I have certainly found that to be a true statement. A clear path of communication can only intensify the overall negotiation process. However, the task of negotiating may sound like a simple task, but it does take some skill to be effective. Being overly opinionated or shouting one’s ideas is not a discussion or a negotiation. That is simply arguing. A discussion is basically exchanging one’s ideas, opinions and concerns between two parties. I personally look at negotiating and/or communicating as an art form that helps improve things like expanding one’s vocabulary,......

Words: 1120 - Pages: 5

Premium Essay

Miners

...Chilean Miners On August 5, 2010 a mine in northern Chile collapses and 33 men are trapped inside. Before anything can go out to the media or families the situation and facts need to be put together so more chaos is not created. For the family member the message needs to be conveyed with emotions and sympathy more than facts. The family knows the situation is bad and do not need to hear facts that would make it worse. They need to hear that everything is going to be ok, and everyone is working to make it better. When giving information to the media it needs to be facts not suspicions of what may be going on. If there are not actual facts to give then nothing should be said. When miscommunication happens it makes things worse and can get the facts mixed with nonfactual information. The audiences they are relaying information to can be different. There would be the families, who are hurt and upset and don’t know how to react. Then you have the media who just want to know what is going on so they have a story to report. However, there are the employees who are not trapped who want to know what they can do to help to get their fellow coworkers out and safe. Before communication can even happen, looking at the person and knowing how to communicate to them will be the key. If there is someone who is so distraught and emotionally unstable, like the family members, care must be taken that something is not communicated to them to make it worse. After the information has been given......

Words: 705 - Pages: 3

Premium Essay

Chile Miners

...Knowing Your Audience Paper and Communication Release Business Communication & Critical Thinking: BCOM/275 Introduction This paper will review the Chilean Copper Mine Collapse where thirty three miners were entrapped in the mine. I will expound on the multiple facets relative to the audience in terms of their specific needs required for both the miner’s families and the company’s employees. We will take a two prong approach to try to understand this complicated disaster which occurred in Chile. Nonetheless, this warrants that I provide a synopsis of the incident that took place. This particular catastrophe was one of the biggest topics covered by the media in 2010. Unfortunately poor safety conditions and management of the mining companies in Chile attributed to this avoidable mishap. Further, there were several caveats in respect to safety which were raised and ignored by the San Esteban Mining Company. Consequently, the frivolous attitude and impervious mining company management leadership led to the catastrophe. After reviewing the sequence of events that transpired in year’s leading to this accident the issues that surfaced clearly pointed to negligence on the mining company’s part. In addition, this particular mine had been in operation for almost 100 years and its track record for both physical instability and inadequate safety standards had been atrocious. This mine had paid several fines for breaching safety regulations and had also been closed in 2007......

Words: 968 - Pages: 4

Free Essay

Chilean Miners

...30 Workers Trapped After Chilean Copper Mine Collapse” (Weik, 2010), the article stated that on August 5, 2010, a small San José copper mine operation in northern Chile owned by Minera San Esteban Primera, collapsed leaving 33 workers trapped underground within the Earth’s soil. The article also reported that rescuers where making an effort to locate workers in order to drill a passage way to provide those trapped within the mine food, water and oxygen, nevertheless rescuers were interrupted on Saturday due to a second collapse of the mine. The news article also provided information that prior to the 2010 collapse, there was a fatal accident in January of 2007 which closed the mine, but operations at the mine resumed later that year. The communications with an audience are determined by the people and the different roles with it. Several considerations should be remembered due to the different perceptions or views, cultural or liberal diversity, communication deficiencies or barriers (deaf or blind individuals), along with the type of language used and also the location of the audience. The most important aspect to remember is having an idea of the types of communication styles to use when speaking to an audience. Communication styles give the sender an opportunity to express their inter thoughts while connecting with the audience. The message of the incident to the family should be an eventful timeline. After reading Chapter 9 of the Communication in the Workplace, a......

Words: 1120 - Pages: 5

Free Essay

Chilean Miners

...Chilean Mine Collapse:Effective Communication BCOM/275 Ralph Schoen March 27,2014 Tenisha Giles In the communication process, it is important that one know the audiences in which they are delivering a message. The main purpose when speaking to a group of people is to persuade, entertain, or inform. In order to communicate effectively, you must know who is in your audience. If you feel as though a certain person of the group is deemed “the leader,” it may help to direct your speech to that person in order for them to persuade or inform the rest of the group later. It is just as important to gain rapport. Showing that you care with your verbal/non verbal skills is always a way to get the attention of a group, especially in the case of the trapped Chilean copper miners. On August 5, 2010 in San Jose, Chile over 30 copper mine workers were trapped underground after two disastrous collapses in the Atacama desert. Families were extremely worried about their loved ones, not knowing if they had survived the disaster, especially with limited food, water, and oxygen for days. It is in question if the Minera San Esteban Primera Copper mine was up to safety codes by the FMC and CTC. Principally because of the large amounts of copper produced and the previous closing of the mine after a fatal accident in March 2007. Families need to know the extremities of the situation and not be lied to as they are already in......

Words: 1205 - Pages: 5

Premium Essay

Business Communication

...Business Communications Trends Paper COM/285 January 13, 2011 Abstract This paper describes divergent types of communication that take place in the workplace. Business relies on communication. However, business communication is changing drastically. Communication is basically a technique of sending and receiving a message from one individual or group of individuals to another. Business communication is imperative for all organizations since it entails every individual and organization associated with business. Business communication dilemmas arise everywhere. In some cases, employees or management somehow forget to distribute all information required for an organization function properly. Good business communication is about initiating associations and goodwill to produce a successful business. Business Communications Trends Paper People are required to communicate in order to arrange services and products. For example, communication is used to employ, prepare, and encourage personnel as well as to organize and deliver products and merchandise (Locker & Keinzler, 2008). It is also used to persuade consumers to purchase merchandise and for employees to charge consumers for the sale. Service and information is generated and distributed by communication. Business communication is rather dissimilar from other kinds of communication considering the intention of a business is to acquire profit. However, for a business to produce financial gain the......

Words: 897 - Pages: 4

Free Essay

Chilean Miners

...Chilean Miners Josh Van Kampen BCOM/275 August 1, 2011 Written Memo would be most best way to send this communication out. ---------------------------------------------------------------------------------------------------------------- MEMO Date: August 9, 2010 To: All Minera San Esteban Primera Employees From: Josh Van Kampen, Chief Executive Officer --------------------------------------------------------------------------------------------------------------------- As of August 5, 2011 there has been a terrible and unfortunate accident in one of our copper mines in San Jose, Chile. The mine suffered a cave-in leaving 33 of our employees trapped inside the cave. Officials and rescue aid workers were notified immediately and working diligently to locate and save the trapped employees. The 33 employees are trapped at a depth of 300 meters. There is no official confirmation on how much food, water or oxygen is with the miners. The rescue mission consists of drilling holes into the caved in rocks, in which will help aid workers to locate the 33 trapped miners. A second cave-in on Saturday suspended aid missions for a several hours. Despite recent questions regarding the safety practices of our mines and organization, we are still adhering to all safety procedures, practices, and protocol set forth by both the FMC (Federation of Chilean Mining Workers and the CTC (Confederation of Copper Workers) and will continue to operate and being a......

Words: 905 - Pages: 4

Premium Essay

Chilean Mine Collapse

...Chilean Mine Collapse Student Name BCOM/275 Business Communication and Critical Thinking Date Instructor Name Abstract August 5, 2010, a mine, near the Copiapó, Chile experienced a caved in, 33 miners more the 2000 became trapped with little to no hope of escape. Many gave up hope and feared there were no survivors, after 17 days a small bore hole made its way to the Miners location. As, the world watched with growing concern, and anticipation the miners sent word they were, alive (New York Times, 2012). During a disaster of any scale; clear, concise, and accurate information is needed if there is any hope of having a positive outcome. Even more critical is knowing for whom the communication is intended; delivering the wrong information to the wrong person or group can have devastating results. This paper will look at the mine collapse as a study for the importance of knowing your audience and how it relates to the mine collapse and everyday life. Audience Communication is a two-way-street, with a sender and receiver, having the sender knowing the audience or who the receiver is, is the key when communicating. It is also important to point out that a sender must be mindful of all potential members of an audience not just those originally intended. At the time of the Chilean mine collapse, there were seven target groups in the audiences, each having specific needs, concerns and each interdependent on one another. The Miners The 33 trapped miners had very......

Words: 1256 - Pages: 6

Free Essay

Bcom 275 Communications Success at Chilean Copper Mine

...Communications Success at Chilean Copper Mine An effective crises management plan should be part of every corporation’s strategic business plan. The failure of not developing a crises management plan could cause a corporation to face additional financial loss or reputation loss (Gupta, 2011). Research of Corporate Communication Institute found that during crises the ability of have an effective communication team and the ability to master the media is an important tool for the each of the three stages of the crises management plan. The most effective communication strategy is audience segmentation (Gupta, 2011). Audience segmentation will allow the spokesperson to speak to key market segments, which have different concerns than other segments. In the example of the Chile mine collapse the main segments are; Chile mine owners, trapped miners, family members, media, Chile government, and the corporation’s employees. In the case of the Chile mine collapse the owners did not have a crises management plan in place to handle the crises. They failed to handle the crises communication, contingency planning, containment, and had no plan for a resolution. The troubled mine owners even attempted to hide the fact of the collapse but were unsuccessful thanks to the miner’s families. The families of the trapped miners who built a camp near the accident site played a vital role to draw their government attention to the problem. The president of Chile instructed the state secretaries to......

Words: 848 - Pages: 4