Business Communications Chilean Miners

In: Business and Management

Submitted By volcomstonexyz
Words 1059
Pages 5
On August 5, 2010, the lives of 33 Chilean miners would be changed forever. A cross in the desert now marks the spot where the mine had collapsed and trapped 33 men nearly a half-mile under millions of tons of earth. News reporters across the world flocked to Chile to capture every waking moment as these newly dubbed heroes were ripped from the beneath earth as if they were roots entwined deep within the dusty clutch of the lowest crust of the planet. The story made national headlines and each miner became a hero after their 69 day trip to hell and back. When the news first broke of the incident, the information needed to get out to the world, but most importantly to their families. The way in which the information was communicated via the news and rescue team was different than how the families received the message.
There are different levels of communication when dealing with a conflict and the potential needs for the company’s employees would differ from the communication to the families. When speaking with the team who is going to begin a rescue effort, face to face meeting in a conference room or prep room is the best method when dealing with a devastating issue like the collapse. In situations like these, the leader of the team needs to take inventory of his team to ensure that the full mental, emotional, and physical capabilities match the demand for such a task. Direct speaking of information will help the rescue team to understand the dire need for precise measures. Face to face interaction also allows the leader to read the non verbal cues that a team member might exude. Special considerations must be taken for the rescue team when communicating to the audience. For example: an announcement was made to Chiles rescue team seven minutes after the initial report of the collapse. The rescue team gathered in the conference room and the team…...

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