Business Communications Chilean Miners

In: Business and Management

Submitted By volcomstonexyz
Words 1059
Pages 5
On August 5, 2010, the lives of 33 Chilean miners would be changed forever. A cross in the desert now marks the spot where the mine had collapsed and trapped 33 men nearly a half-mile under millions of tons of earth. News reporters across the world flocked to Chile to capture every waking moment as these newly dubbed heroes were ripped from the beneath earth as if they were roots entwined deep within the dusty clutch of the lowest crust of the planet. The story made national headlines and each miner became a hero after their 69 day trip to hell and back. When the news first broke of the incident, the information needed to get out to the world, but most importantly to their families. The way in which the information was communicated via the news and rescue team was different than how the families received the message.
There are different levels of communication when dealing with a conflict and the potential needs for the company’s employees would differ from the communication to the families. When speaking with the team who is going to begin a rescue effort, face to face meeting in a conference room or prep room is the best method when dealing with a devastating issue like the collapse. In situations like these, the leader of the team needs to take inventory of his team to ensure that the full mental, emotional, and physical capabilities match the demand for such a task. Direct speaking of information will help the rescue team to understand the dire need for precise measures. Face to face interaction also allows the leader to read the non verbal cues that a team member might exude. Special considerations must be taken for the rescue team when communicating to the audience. For example: an announcement was made to Chiles rescue team seven minutes after the initial report of the collapse. The rescue team gathered in the conference room and the team…...

Similar Documents

Business Communications Chilean Miners

...On August 5, 2010, the lives of 33 Chilean miners would be changed forever. A cross in the desert now marks the spot where the mine had collapsed and trapped 33 men nearly a half-mile under millions of tons of earth. News reporters across the world flocked to Chile to capture every waking moment as these newly dubbed heroes were ripped from the beneath earth as if they were roots entwined deep within the dusty clutch of the lowest crust of the planet. The story made national headlines and each miner became a hero after their 69 day trip to hell and back. When the news first broke of the incident, the information needed to get out to the world, but most importantly to their families. The way in which the information was communicated via the news and rescue team was different than how the families received the message. There are different levels of communication when dealing with a conflict and the potential needs for the company’s employees would differ from the communication to the families. When speaking with the team who is going to begin a rescue effort, face to face meeting in a conference room or prep room is the best method when dealing with a devastating issue like the collapse. In situations like these, the leader of the team needs to take inventory of his team to ensure that the full mental, emotional, and physical capabilities match the demand for such a task. Direct speaking of information will help the rescue team to understand the dire need for...

Words: 1059 - Pages: 5

Business Communication

...Examination Paper : Semester II IIBM Institute of Business Management Examination Paper MM.100 Business Communication Section A: Objective Type (30 marks) This section consists of multiple choices and Short Notes type questions. Answer all the questions. Part one questions carry 1 mark each & Part Two questions carry 4 marks each. Part one: Multiple choices: 1. __________is an essential function of Business Organizations: a. Information b. Communication c. Power d. None of the above ANSWER: Communication 2. Physiological Barriers of listening are: a. Hearing impairment b. Physical conditions c. Prejudices d. All of the above ANSWER: All of the above 3. Which presentation tend to make you speak more quickly than usual: a. Electronic b. Oral c. Both ‘a’ and ‘b’ N d. None of the above ANSWER: Oral 4. What is the main function of Business Communication: a. Sincerity b. Positive language c. Persuasion d. Ethical standard ANSWER: Persuasion 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above ANSWER:All of the above 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions d. None of the...

Words: 1674 - Pages: 7

Business Communication

... software program or hardware device, allowing another individual to see a picture of the individuals being talked to. Video conferencing is often done in a corporate or business as an easy way to conduct meetings between each of their different facilities. 6.Tele conferencing: The process of conducting a conference call or meeting over telephone lines or data communications lines connected to multiple separate locations. Teleconferencing is commonly managed at a central point and each of the users or locations that wish to participate in the call must dial into that central point. 5.Telecommuiting: Term used to describe the process of an individual working from home by dialing into or connecting to the corporate network from his or her home. Telecommuting is a great benefit for many users, as they do not have to commute to work, dress up for work, and much more. 6.Cellular phone: Alternatively referred to as a cell, cellular, and cellular phone, a cell phone, which is also sometimes abbreviated as cp is a mobile phone or portable phone that enables a user to communicate almost anywhere in the world. 7.Fax: Alternatively referred to as a facsimile, telecopying, or telefacsimile, a fax is a transmission of graphics or text over the phone line. 8.Electronic bulletin board: A bulletin board system, or BBS, is a computer system running software that allows users to connect and log into the system using a terminal program. Once logged in, a user can......

Words: 943 - Pages: 4

Business Communication

...I don‟t want to speak to you. Connect me to your boss in the US,” hissed the American on the phone. The young girl at a Bangalore call centre tried to be as polite as she could. At another call centre, another day, another young girl had a Londoner unleashing himself on her, “Young lady, do you know that because of you Indians we are losing jobs?” The outsourcing backlash is getting ugly. Handling irate callers is the new brief for the young men and women taking calls at these outsourced job centres. Supervisors tell them to be „cool‟. Avinash Vashistha, managing partner of NEOIT, a leading US-based consultancy firm says, “Companies involved in outsourcing both in the US and India are already getting a lot of hate mail against outsourcing and it is hardly surprising that some people should behave like this on the telephone.” Vashistha says Indian call centre‟s should train their operators how to handle such calls. Indeed, the furor raised by the Western media over job losses because of outsourcing Examination Paper of Business Communication 4 IIBM Institute of Business Management has made ordinary citizens there sensitive to the fact that their calls are being taken not from their midst, but in countries such as India and the Philippines. The angry outbursts the operators face border on the racist and sexist, says the manager of a call centre in Hyderabad. But operators and senior executives of call centres refuse to go on record for fear of kicking up a......

Words: 296 - Pages: 2

Business Communication

...Convenience Sample A convenience sample is one of the main types of non-probability sampling methods. A convenience sample is made up of people who are easy to reach. Consider the following example. A pollster interviews shoppers at a local mall. If the mall was chosen because it was a convenient site from which to solicit survey participants and/or because it was close to the pollster's home or business, this would be a convenience sample. Let’s say that a researcher and professor at a University is interested in studying drinking behaviors among college students. The professor teaches a sociology 101 class to mostly college freshmen and decides to use his or her class as the study sample. He or she passes out surveys during class for the students to complete and hand in. This would be an example of a convenience sample because the researcher is simply using subjects that are convenient and readily available. This sample would not be representative of all college students and therefore the researcher would not be able to generalize his or her findings to all college students. The students enrolled in the sociology 101 class, for example, could be heavily weighted toward a certain characteristic (mostly freshmen, for instance). While the results of this study could not be generalized to the larger college student population, the results of the survey could still be useful. For example, the professor could use the results to refine certain questions on the survey or come...

Words: 1417 - Pages: 6

Business Communication

...1. Introduction In the today’s fast moving and dynamic information age, Managers in organizations have a unique role to play with multiple and continuously evolving responsibilities. Managers must instill a high-performance mindset while creating a culture whose foundation promotes teamwork. In this context among many other important things communication skills of a manager has become increasingly more important than ever. Nitin Nohria, dean of Harvard Business School states that “Communication is the real work of leadership” To be a good communicator and an effective manager, a manager must sharpen his listening and presentation skills. By doing so will help the manager reach his goals and the company goals. Manager must realize and accept that clear communication is always a two-way process. It’s not enough to speak clearly; you have to make sure you’re being heard and understood. To facilitate this, use the following two-way communication primer. This document explains the importance of effective listing and presenting for a manager. Also the author sets an action plan to for improving his listening and presenting skills 2. Listening According to Daft (2012), Managers perform a wide variety of activities that fall within four primary management functions. One of the most important tools of manager communication is listening, both to employees and customer. Most managers should now recognize that important information flows from bottom up, not top down...

Words: 2318 - Pages: 10

Business Communication

...Assignment 1: Fundamentals of Effective Communication in the Workplace Angelina De Luca Instructor: KIMBERLY HAYES BUS100065VA016-1148-001 (Intro To Business) 11/08/2014 There isn't always effective communication in a business environment. I can give many examples of incidents where communication was lacking and caused a major problem within the business and even caused businesses to lose new and potential clients. I was working at a company that not only manufactures but distributes fireplace mantels and inserts (fake fireplaces with electric heaters) here in Florida. They have a vast variety if what you would call big box customers such as Lowes, Home depot, BJ’s wholesale, even Walmart. Now from the outside the company seemed to be doing well and everything seemed to be in tacked, but what many people didn't see was the complete lack of not only communication but the lack common sense and practical solutions to everyday problems. You can say that I was kind of the fixer when it came to a lot of these problems. The department I was originally in was operations and slowly moved over to customer service. It was there I was able to find the weak spots within the company, EFFECTIVE COMMUNICATION! In this department you as the customer service agent are supposed to not only recognize the trends and ongoing issues but you are supposed to...

Words: 561 - Pages: 3

Business Communication

...1) Which type of communication chain is adapted by your organization? Formal or informal? Both of them mostly but It’s basically design on an informal hierarchy of communication. 2) Do you think such type of communication is effective? Well yes, sometimes it’s just better to take orders and execute them rather than letting every other person in the organization involve in the communication. The source is more reliable while its informal and it’s easy to track down the source if required. 3)) Which form of interpersonal communication is mostly use to communicate in your company? Verbal or nonverbal? Do you think its working fine as a process to transmit messages? Nonverbal, yes it saves a lot of precious time and it helps one not to get distracted and get in vain chatting. 4) What does it mean to be a good ‘communicator’ in a business organization? A good communicator is the one who transmits messages very smoothly in a manner which is understandable. The one who understands the nature and situation himself then clearly speak out or text it with brief details to get idea of the whole picture. Using metaphors when require to make tough situations understand, straight forward talk and polite tone are the best features. And the one who ends the conversation by listening to the other person response to the talk and declare the final decision clearly. 5) Don’t you think if interpersonal communication are nonverbal, the messages are...

Words: 925 - Pages: 4

Business Communication

...BUSINESS COMMUNICATION TRENDS PAPER Companies have to communicate any way they can to obtain an understanding of how to complete work in the most cost-effective manner as they see fit. When communicating people will use a form of verbal and nonverbal communication. By using proper communication in the future employees and customers will value you. The current trends that are used in today’s business communication are rapidly changing this is due to outsourcing, teamwork, technology. “Business depends on communication” (Locker & Kienzler, 2008, p. 4-23). With the use of technology companies from across the world can remain connected through the different use of technology. With the increase of these devices employees can stay connected when they are out of the office; some examples are portable media players, personal digital assistants (PDA’s), cell phone, team work and Social network. Portable media players – “is a consumer electronics device that is capable of storing and playing digital media. Digital audio players (DAP) that can also display images and play videos are PMPs. Like DAPs, the data is typically stored on a hard drive, microdrive, or flash memory. Other types of electronic devices like cell phones are sometimes referred as PMPs because of their playback capabilities.” For example, a person that workers on a assembling line; this employee can remain on the line with production continuing while he / she is listening to the latest changes the company has...

Words: 927 - Pages: 4

Business Communication

...Answer 1) Communication is the process of sending and receiving messages, whether we are exchanging e-mail, giving a formal presentation, or chatting with co-workers, sending our friends a letter/card/text message at lunch. Furthermore, the essence of communication is sharing-providing data, information and insights in an exchange that benefits both us and the people with whom we are communicating. In addition good communication is “effective communication”, when the messages given by the sender is properly understood by the receiver and the receiver will then act in the way the sender expects them to do.“Good communication” in an organization will tell us to succeed in business today. Specially, we need the ability to communicate with people both inside and outside our organization. Whether we are competing to get the job we want or to win the customers our company needs, our success or failure depends to a large degree on our ability to communicate. Good communication improves employee attitudes and performances. For example, when executives succeed to make an effective communication to their employees, they can properly share their decisions, provide information or help their employees completely understand their tasks, subsequently do the right things and achieve the best results at the boss request. Employers want staffs do a work according to their requirement, employers have to make decisions and transfer this information to the staffs. If this process of...

Words: 1934 - Pages: 8

Business Communication

...BARTER AGREEMENT 14.11.2015 This Agreement that consists of 3 (Three) pages is made on the 14th day of November 12, 2015 1st Party: Dhaka FM Limited, a private FM radio station in Bangladesh having its registered office at Navana Tower (15th Floor), 45 Gulshan South, Circle-01, Dhaka-1212, Bangladesh (hereinafter called the “1st Party” which expression, unless repugnant to the context shall include its successors-in-interest, assignees, nominees, Administrators, officers & legal representatives) of the ONE PART. AND 2nd Party: Comilla Victorians, a Cricket Club and participant of Bangladesh Premier League – BPL T20, 2015 having its registered office ……………, Dhaka, Bangladesh (hereinafter called the “2nd Party” which expression, unless repugnant to the context shall include its successors-in-interest, assignees, nominees, administrators, officers and legal representatives) of the OTHER PART. (Hereinafter collectively referred to as ‘Parties’ and individually as ‘Party’) WHEREAS the 1st Party is engaged in the business of broadcasting under the name and style of Dhaka FM 90.4, and will be a Radio Partner of Comilla Victorians for upcoming Bangladesh Premiere League T20, 2015 AND WHEREAS the 2nd Party is engaged in Sports and going to participate in Bangladesh Premiere Cricket League (BPL) 2015 under the name and style of Comilla Victorians NOW, THEREFORE THIS AGREEMENT WITNESSES as follows, (A)GENERAL TERMS & CONDITIONS: That in...

Words: 607 - Pages: 3

Business Communication

... These are explained below: * Communication with the customer * Communication with the organization * Communication with the dealers or agents The Communication process of Grameenphone helps the organization to enlarge its business. So there is no doubt that “Business communication skill is important for a business to achieve its organizational goal”. Table of contents Chapters | Contents | Page no. | 1 | Introduction | 1 | 1.2 | Objectives of Communication | 1 | 1.3 | Significance of the assignment | 2 | 1.4 | Company profile | 2 | 2.1 | Communication method with customers | 3 | 2.2 | Communication Methods in the Organization: | 4 | 2.3 | Communication Flow in GP | 5 | 2.4 | Communication System in GP | 6 | 2.5 | Communication with the agents | 7 | 3 | Conclusion | 7 | 3.1 | Reference | 7 | 1. Introduction: Communication is an inevitable part of our lives. We are born with communication. We live with communication and die with communication the term communication stems common. It is very difficult to define communication in simple wards. But we need definition.  Peter little defines communication as follows:  “Communication is the process by which information is transmitted between......

Words: 2398 - Pages: 10

Business Communication

...Business Communication Course Reflection Paper Many of us was growing and hearing that the actions speak louder than words. Gender, ethnicity, sexual orientation, religion, socioeconomic level (or status), and membership in social groups are aspects of our identities that we communicate day in and out. I’d like to share with you some observations concerning the nonverbal communication. One day my roommate and me, we were sitting in a Café and my friend noticed a nice-looking guy who was sitting two tables away from us. When he looked up at her, she lowed her eyes. After a moment she looked back at him just for a second. A few minutes later he came over, sat down beside us and introduced himself. My friend followed feminine communication norms by indirectly signaling her interest and by waiting for the man to initiate contact. In his case he applied the rules of masculine communication culture by looking directly at her and came up to our table. The eye contact considering too personal for use with strangers, and it will be considered as a request for relationship if you look directly into a stranger’s eyes on the street or in a café. Expressions and gestures are not the same around the world. Nonverbal communication reflects rules of specific cultures. So the most nonverbal communication isn’t instinctual but is learned in the process of socialization. During my stay in France I observed that the French people are very controlled with their body while walking...

Words: 477 - Pages: 2

Business Communication

...) Chapter 16 DESIGNING AND DELIVERING ORAL AND ONLINE PRESENTATIONS Multiple Choice 1. Speeches and oral presentations are much like any other messages in that a. they require similar planning. b. the size of the groups to which they are delivered is s... BC_MC_Test_17_ans 東京大学 >> BUS >> BAM316 (Spring, 2009) 1. Studies show that visual aids can improve learning by up to _ percent. a. 50 b. 100 c. 200 d. 400 ANSWER: d; DIFFICULTY: moderate; PAGE: 524; TYPE: concept 4. Using electronic presentation software a. is too difficult for most speakers. b. allows... BC_MC_Test_18_ans 東京大学 >> BUS >> BAM316 (Spring, 2009) Chapter 18 BUILDING CAREERS AND WRITING RSUMS Multiple Choice 1. Generally speaking, most employers prefer to look for job candidates a. at college job fairs. b. within their own organization or through referrals from people they trust. c. who have p... BC_MC_Test_19_ans 東京大学 >> BUS >> BAM316 (Spring, 2009) Chapter 19 Multiple Choice 1. You\'ll impress prospective employers with your application letter if you a. use a gimmicky layout. b. show that you know something about their organization. c. use a personal, \"chummy\" tone. d. do all of the above. ANSW... business communications exam quaetions and answers 東京大学 >> BUS >> BAM316 (Spring, 2009) Chapter 1 ACHIEVING SUCCESS THROUGH EFFECTIVE BUSINESS COMMUNICATION Multiple Choice ANSWER: b; DIFFICULTY: moderate; PAGE: 4; TYPE: application 1 6. An example of...

Words: 21525 - Pages: 87

Business Communication

...Memorandum To: Asi Clen, Deputy Chief of Planning & Operations CC: Jay Willie, Director of Maintenance & Transportation From: Danisha Benjamin, Accountant Date: February 11, 2012 Subject: Request for Permission to Research Employee Parking Lot Construction Introduction The purpose of this memo is to request permission to pursue research on the opportunity of constructing a secured parking lot for employees of the Department of Human Services (DHS). With over 1,000 employees and over 300 clients daily, the Department of Human Services is one of the busiest organizations located on Hospital Street, St. Thomas. Besides Human Services, Bergs Home, a housing community known for criminal activities and Bethlehem Shelter, a temporary housing for the needy, are located in this area. At the rear of the building, directly across from Bergs Homes and next to Bethlehem Shelter, is a newly cleared area that has become the permanent parking for employees. Issue Without predetermined parking spaces, an average of 100 cars can fit in this area. Due to the lack of security, anyone can park in an available space. Often, clients, visitors of Bergs Homes, and volunteers of Bethlehem Shelter occupy this parking area. Consequently, parking for DHS employees is affected. In addition, during 2011, a string of robberies occurred in this rear parking lot. On different occasions, three employees were robbed at gunpoint. Other...

Words: 2217 - Pages: 9