...Communication in Business Communication is a part of every business. Different forms of communication are experienced in the workplace. One type is verbal communication through telephone calls and face to face. Then there is the communication done through written form, this is in the form of e-mails, letters, text messages, or jotting down a note on the bottom of a receipt. Business communication in the insurance business comes in different areas. Communication with the clients, underwriters and service individuals, claims adjusters, IT departments, the Agency Field Office, and among the different staff in the office will happen on a daily basis. An important part is to communicate effectively to everybody. In talking to a new client, it is normally over the phone for the first time. One has to come across as knowledgeable and confident. In giving proposals to clients, one sends the proposals out in the mail but the majority of the time proposals are sent through email today. Clients shop by stopping by the office but clients are also using the Internet to receive rate quotes. This type of client is contacted by phone and email. These clients tend to communicate best through email. Communicating with the underwriters and service individuals as well as the claims adjusters can happen daily through either email or telephone conversations. In working with underwriters and service individuals, communicating through email one needs to come across with the requested...
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...Academic and Personal Development E-mail Communication Comparison 8/14/2013 R S A Comparison of Two E-mails Communication If both emails are compared then it is found that both of them are not perfect by many aspects. These emails do not provide strength to the sender and receiver’s relationships because of a number of mistakes. The medium of communication between sender and receiver is text or written (e-mail) which is a common medium of business communication in these days. The purpose of the communication between sender and receiver is to fix a meeting in a future date for next orders to be supplied by the sender and to satisfy to the receiver that his previous orders are being completed and will be sent to him on time. Moreover, if some items are required or needed on urgent basis then these can also be supplied on specific date to the receiver mentioned by him. Both e-mails have been written for business objectives so these are business emails and not personal emails (Romkema, 2012). In these two emails many barriers can be found at first sight, when read. The first very bad thing in both emails is missing of subject line which is a necessary requirement for writing an email because subject lines are headlines always present in any text communication as well as in email communication. The second barrier in both emails is that these emails have more than two points per email while for better understanding and clarification of the subject matters there must be...
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...Correspond Effectively Electronically." Business Communication Quarterly 61.2 (1998): 57-67. Communication & Mass Media Complete. Web. 18 Oct. 2012. Abstract In their business careers, today's students will probably compose and send far more e-mail messages than memos or letters. Students should understand that e-mail messages have a unique place in the communications continuum and, therefore, their own rules. While the format of an e-mail message may resemble that of a memo, each element presents special requirements in an electronic medium. The interactivity of e-mail offers both opportunities and constraints to writers and readers. A special etiquette also applies to e-mail, especially the need to avoid flaming and spamming and to check e-mail often. While writers often think their office e-mail is private, employers who own the systems have been upheld legally in their right to monitor e-mail for business reasons, and thus students should pay careful attention to the content and tone of their messages. Assigning e-mail projects in class helps students prepare for this important communications medium, work effectively in teams, and correspond with corporations as part of their classroom research. Annotation Marian M. Extejt, Professor at John Carroll University, creates a framework for the medium of email, in which she explores the basic aspects that are required to effectively use email. The author decides to show how different email is than a memo even though it may...
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...Email versus Instant Messaging and the Three Step Writing Process Paul Janoscak Nichols College BUS-615-HF2 Assignment 3.1 With the amount of communication that takes place today in business, it is important to understand the three step writing process and how to incorporate it in business communication. Two of the more common forms of communication in today’s business world are email and instant messaging. Both forms of communication offer pro’s and con’s for use in the work place. While instant messaging is conversational and has immediate feedback, email is a stronger professional method. Before sending a type of correspondence in the business world, it is vital to understand the three step writing process for business communication. Even though most people do not recognize they are taking part in the three step process, it is knowledgeable to understand the process so one can communicate on a business level and not just a social level. The first step of the three step process is planning. This step can be broken down into four pieces; analyzing the situation, gather information, selecting the right medium, and organize the information. To break it down it more simple terms, know what your audience needs, find the information your audience needs to know, selecting the source of communication, and selecting an approach to define your main idea (Karimbriscoe, 2012). The second step of this process is the actual writing of the message. This part of the process...
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...Business Communication Trends COM/ 285 January 29, 2012 Jennifer Buchholz Business Communication Trends Business communication plays an important role in the success of any organization. It is a vital part of how employees in an organization carrying out their daily activities. Business communication has come a long way, from the days of telegram and mail delivery that took weeks to reach the intended party to the evolution of emails, instant messaging, and video conferencing that is almost instant. In today’s fast pace business world, technology has provided companies with the tools necessary to communicate effectively. “Technology makes communications across the globe seem much closer. Today, office employees are expected to know how to navigate through the Web and to use word processing, e-mail, spreadsheet, database, and presentation software”( Kitty O. Locker, Donna S. Kienzler, 2008, pg 14). There are different forms of communication that are used within an organization. These forms varies from face-to-face or phone conversations, informal meetings, presentations, e-mail messages, letters, memos, reports, blogs, text messaging, and the local intranet. I am employed at the University of Phoenix as an Enrolment Advisor and communication plays an integral role in how I carry out my job functions. In my day-to-day functions I rely on many forms of communication to receive and provide information. The form of communication that I use depends on whether I am communicating...
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...SITUATION WHERE EMAIL SHOULD BE USED IN CORPORATE COMMUNICATION Email is widely used as a form of business communication and overall it is a highly effective communication tool. Email is inexpensive, only requiring an Internet connection that is generally already present in the business. Although a printout of emails is possible, emails often stay as soft copies because archiving and retrieving email communications is easy to do. From the CEO to the janitorial staff and even temporary employees of the business can send and receive email communications. 1. Although it cannot and should not replace all face-to-face communication and others forms of communication, internal email usage can cover many areas within the business. Internal emails can function as an effective communication for sharing basic information, such as new cafeteria prices, paper use guidelines or security precautions, for example. Sending simple messages to an entire workforce with just the click of a mouse is fast, easy, convenient and can save the company money. If saved, the email can function as proof of a message sent or received, and is easily accessible to remind the recipient of pertinent information. Many businesses use email as part of its marketing efforts to share information with prospects, customers, and vendors. 2. Business emails should be concise and to the point. Use plain text and common fonts with a simple signature line. Fancy graphics, fonts, and backgrounds can take up unnecessary...
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...Business Communication Trends Jennifer Cronin COM285 November 22, 2010 Mark Barnhart Business Communication Trends Business communication has advanced over the years. In the past, letters were written to business clients, meetings were held face-to-face, and after the meetings, there was usually a handshake at the end. In today’s world of technology, these personal means of communication are almost extinct. The business world seems to have advanced with the technology age, and almost all communication is electronic. Along with cell phones, PDA’s and email, the virtual world seems to have taken over all communication. Some of the devices that business people use require much time learning how to use the device effectively, and in turn, costs the company money in training, time, and capital. Email has become the most used means of communication for business and their clients. Email is so overused, that it can sometimes cause information overload. “Perhaps the biggest problem for many employees is the amount of email. IDC, a research consulting firm, estimates 84 billion e-mails are sent daily.” (Locker & Kienzler, 2008) In our day-to-day lives, business communication allows us to communicate with clients, employees, surpervisors, and customers. Without communication to these groups, a company would not have two feet to stand on, they need these stakeholders in order to function. On a daily basis, the use of email and email software allows one...
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...Technology and Communications Paper In today’s business communication world people use many different forms of communication. Some of those forms are: email, instant messaging, blogging, podcasting, and text messaging. I prefer email as the main form of communication for work. Email is a short word for electronic mail. The invention in the 1960’s has influenced our lives and emails have become a very popular form of communication. Emails are easy to use and send. You are able to organize daily correspondence, send and receive electronic messages and save them on any computer or device. Emails are delivered at once around the world. By email being used worldwide this allows business people to communicate with everyone needed for the job. There is no other form of written communication as fast as an email. Emails are sent almost instantaneous, which can enhance communications by allowing for quick dissemination of information and fast response to customer inquiries. This is also a quick problem solver for small business owners. When using email the language is simple and informal. Emails do not use paper; therefore they are environment friendly and save lots of tress from being cut down. This is also much cheaper that printing and mailing things via postal mail. When replying to an email you can also attach the original message so that when you reply the person receiving the email knows exactly what you are referring to. It is also possible to send automated emails. This is good...
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...guidelines and norms for the organization with respect to the use of email, and any other electronic communication medium, for internal and external communications. Make recommendations on what to do and what not to do. Explain the reasoning for your recommendations. (10 marks) WILSON BROTHERS LIMITED Guidelines for Best Practices in Electronic Communications This document will serve as a guideline on the use of electronic communications and addresses major issues such as; email and cell phone usage, best practices, how we define appropriate use of email and cell phones in the workplace, the effective use of email as a business tool for internal and external communication and how it is to be managed. This policy applies to all Wilson Brothers Limited Employees. Important Factors to Note: Email is not guaranteed to be private. Email is not an appropriate substitute for face-to-face in specific situations. Email is not always sent and received instantly; messages can arrive several hours or days after they are sent. As a result, email is not an appropriate method for exchanging time-sensitive information. Emails are considered to be company records. Therefore, they should be retained in the same way as Wilson Bros does customer/sales records or other forms of communication, such as letters, faxes Risks Associated to using Email include: The privacy and security of email communication cannot be guaranteed. It is impossible to verify the true identity...
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...Business communication system In this report I have researched five different types of communication technology and their benefits and drawbacks. I have also discussed how communication technology has contributed to the growth of e-commerce, e-business and e-marketing. Communication technology: Electronic mail: Emails were first introduced during 1961 where users could login to mainframe computers and store information online. During 1965 email allowed users to communicate with more than one person, allowing people to communicate with other people all around the world. Only after 1966 did email allowed users to send information from one computer to another. E-mail allows you to send electronic messages to people. E-mail also allows you to forward, receive, save your important messages and it allows you to send one message to many people at once. For example you can send all your employees the minutes of the meeting that you had. E-mail enables you to send carbon copy and or blind carbon copy. Carbon copy enables you to send the same email to two or more people without having to send separate emails to people. The recipient will be able to see all the other recipients of the same message. In order to send a carbon copy to more than one recipient separate the emails addresses with a commas. It also allows you to inform recipients of the new receivers that have been added. Blind carbon copy allows you to send the same email to two people without the other person knowing...
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...Business Communication Trends Christopher Puffer COM 285 October 25, 2010 Business Communication Trends Business communication plays a large role in making day-to-day activities for a stocker/forklift driver within Costco Wholesale more manageable. With advancements in technology the role of business communication is becoming more prevalent as new trends present more diverse forms of messaging allowing greater efficiency while simultaneously increasing sales and ultimately profitability. Because of this it is clear that business communication is an integral part of Costco Wholesale’s success within the industry of which it is a part of. Role of Business Communication in Day-to-Day Activities of a Stocker/Forklift Driver Business communication plays a large role in day-to-day activities of a stocker/forklift driver at Costco Wholesale. A breakdown of communication can not only be catastrophic to sales but potentially cost someone their life. It is essential that employees of the stocking crew practice good business communication to make sure that the needs of members are being met and also ensure that every member and employee can enjoy a safe shopping and working environment. How Business Communication Helps a Stocker/Forklift Driver to Manage Day-to-Day Activities Daily it is necessary for stockers to know the demands of the sales floor as well as meet the needs of the members. One way this is accomplished is by verbal communication between...
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...Business Communication Trends Melisa Sida University of Phoenix 12-4-2010 COMM 285 Florentino A. Lopez Business Communication Trends Communication in the home health work environment is very important. Effective communication is vital to the well being of a client. An effective communication system plays an important role in the management/employee relationship; employee/client relationships and the overall role of the agency within its own community. The home health business is particularly prone to growth and diversification. Communication plays a vital role in the day to day functions of the home health industry. Communication is used to relay information pertaining to a client’s care and needs. Employees use communication to express a problem within the work or home environment. Problems become resolved when there are no barriers in communication. None of this is possible without an effective business communication system. In previous years businesses communicated with clients and employees by means of the postal service or memorandums to inform of any new or upcoming information regarding the agency. Often face-to-face meetings were conducted and closed with handshakes. Memo pads or sticky notes were used to relay messages left for other individual staff members or to make notes on certain cases. A reminder list was utilized for tasks needing to be completed. Business communication entailed sending memos, writing business letters and so...
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...Business communication today has changed the flow of business; it has increased the productivity and efficiency in today’s businesses. Business owners can reach employees and clients throughout the globe in a matter of minutes. Many businesses use communications tools such as PDAs, email, fax, video-conferencing, instant-messaging, and the internet. Business can be managed remotely by using technology. Business communication plays a big role in my day to day activities at my work place. My occupation requires me to deal with various departments within in my company and law offices throughout the United States. I must ensure my level of communication is understandable to the other parties. The most used trends of communication in my occupation are technology and teamwork. Email is the most important technology used because if allows me to communicate with other departments in written format so I can have documentation of my communication with the recipient. I personally feel email is the best way of communication because it written communication and if needed for evidence it can be provided. I use email to communicate with the other departments if documentations are needed to complete my job, to contact attorney to stop foreclosure sales, and to communicate with my manager if needed. Email is a great source of communication because it allows you to communicate with several people at one time. The only thing with email is that one must be very careful with the information...
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...Business Communication Trends Paper Derek Phillips COM/285 27 March 12 Stella Kalfas “Effective communication is 20% what you know and 80% how you feel about what you know.” Jim Rohn This quote is a great example of how business communication works. Business communication comes in all forms, but it isn’t all about what you know. Some forms of business communication or verbal, and non verbal. Business communication plays a great role in my day to day activities at work. My job as a military liaison is to travel throughout the Midwest and speak to military service members about their educational goals. In addition to that, I call and follow up with all of the service members who request more information about their specific situations. Business communication is the biggest part of my day to day activities at work. Business communication helps me manage my daily work activities because business communication can consist of phone calls, emails, and verbal communication. My professional email account helps me manage verbal conversations that I had with someone. In my position I speak with hundreds of people a week and I ask a lot of them to email me. This allows me to have a record of our conversation and to properly follow up with them if needed. On the other hand, I have a lot of phone conversations with people and this allows me to manage a lot of business contacts on a daily basis. In my current workplace...
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...Abstract Business communication trends have changed a great deal over the past decade. With so many tools available on the Internet such as Wiki, Facebook, Google, etc. these provide instantaneous knowledge right at your fingertips. Computers have also given the working world tools for easier communication, phones have been used for years, but luckily the following are available - instant messaging, email, and online ‘real-time’ meetings. These are just a few of many tools out there available to working individuals to make lives easier and more productive. Trends in Business Communications Without business communications my job could not be done. A typical day starts out with several phone messages, 20-30 new emails and several coworkers knocking at the door. Once all messages are reviewed prioritizing the day becomes much easier and the day goes on from there. Tools Available to the business world are several tools for communication throughout the day. Instant Messaging is a tool I prefer; it is instant, in writing and easy to stay on track with the discussion at hand. Of course there is always telecommunications, which is not a favorite because I prefer to have answers in writing. Telecommunications are a wonderful for teleconferences with associates, especially when working with associates out of state. Email seems to be the preferred means of communication; unfortunately it was become a source for information overload. Email as useful as it is could be a time waster...
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