Premium Essay

Business Culture and Strategy

In: Business and Management

Submitted By chace02
Words 2402
Pages 10
Investigative Report of China Telecom

For China Telecom Corporation Limited

Name: Shi Lin
Date: 22/06/2010


Table of Contents

Section Page

Title of report 1

Contents 2

Introduction 3

Section1. How China Telecom develop plans for customer care strategy 4

Section2. Standards of customer care of China Telecom 5

Section3. Quantitative Aspects and Qualitative aspects 6

Section4. strategy and improvement 7

Conclusion 8 Introduction
China Telecom, whose full name is Directorate General of Telecommunications, P&T, China, set up in 27 April 1995, is the largest telecommunication corporation in China. It is the biggest provider, which providing comprehensive information about service, holding the largest meshwork of global immobile telephone and Chinese information. It covers all cities and villages in China and gets through all over the world. As the philosophy of China Telecom is” Customer First, Service Foremost”, that means customers are the suppliers of food and clothing for China Telecom, they considered that its services are related to the interests of the most of people and the realization of development, what they do is based on customers and their purpose is to satisfy the customers’ needs. The purpose of this report is to analyses the Customer Care Strategy in China Telecom. And some recommendations will be proposed in this report.

Section 1
How China Telecom develop plans for customer care strategy

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