...CASE DEVELOPMENT Weaknesses in traditional performance evaluation methods - An Ethical Challenge GROUP 8 11BM60041- Partha Pratim 11BM60048- Sumitpal Singh 11BM60058- Shilpa Taneja 11BM60110- Rana Vishal Singh Weaknesses in traditional performance evaluation methods - An Ethical Challenge Abstract/Situation Description The standard performance appraisal does not adequately address employer concerns in maintaining ethical and legal compliance. Globalization and increasingly stringent antidiscrimination legislation necessitates the need for an effective performance appraisal system. “(Some) 90 percent of performance appraisal processes are inadequate.” – Salary.com survey As demonstrated in the important California Supreme Court case of Guz vs. Bechtel National Inc., a laid off employee with lengthy service may offer in evidence a poor performance evaluation record against an employer in an attempt to prove age bias. Although Guz was unsuccessful with the age bias claim, the court opined that plaintiffs with long service may prevail if there is sufficient evidence that the employer’s proffered reasons for layoffs are pretextual. The implied warning by the court to employers is that pretextual use of performance evaluations may paradoxically become evidence against them to prove illegal retaliation or discriminatory intent. In another case, Robert Shaner was a computer programmer in Synthes. In August of 1992, he was diagnosed with multiple sclerosis (MS). However, he...
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...Evaluation of a Business Code of Ethics Wal-Mart has been one of the trademark successes of a retail business. We have seen Wal-Mart in any growing community in the United States (U.S.) as well as globally. This paper will discuss the business ethics of Wal-Mart that will cover evaluation and analysis of the problem-solving process used by Wal-Mart together with their decision making–processes. Wal-Mart was founded by Sam Walton on 1962 with the first discount store in Arkansas. Sam Walton saw the potential of retail store and eventually continued the empire of building different stores in the United Sates. Ethics plays a big role in the way Wal-Mart conducts their business. Wal-Mart, as one of the biggest business company in the world today, always believe in the three basic principles - respect for the individual, service to the customers, and strive for excellence. Wal-Mart actively follows the mission and ethical program designed by Sam Walton, the founder of Wal-Mart, values of saving customer’s money so they can live better. The foundation of Wal-Mart lies on every customer, associate, director and supplier. The organization’s focus is to build relationships and to emphasize the value of respect within the company as well as the community and suppliers. Code of ethics is a set guidelines used by any organization to establish an acceptable behavior for the members of the organization to follow. As in the case of Wal-Mart, the mission and basic beliefs of the organization...
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...Evaluation of a Business Code of Ethics Christopher L. Jones Phl/323 March 3, 2012 Melanie Klinghoffer About the Company and its Code of Ethics When Howard Schutz took over Starbucks in Seattle in 1987, it was only a six-shop coffee bean seller. When Schutz semi-retired from working as Chief Executive Officer in 2000 is when Starbucks became a global brand redefining the cafe scene and the culture of coffee drinking. After Starbucks, cafes & the Mocchachino will never be the same again. Today, Starbucks has more than 15,756 stores 29% of them international. In every major city around the globe, there is bound to be a Starbucks, the cafe culture becoming as branded as McDonald's became for fast food Americana. Schultz built the Starbucks Empire by recruiting key specialists and talents in the field they represent. Starbucks is a semi-informal organization holding on to the functions of management as key at keeping efficiency. Starbucks was among the first to ensure that diversity as part of the corporate principle be put in place, sampling local population to ensure that for each store, they maintain a representative and an equal opportunity hiring policy for the local populace...
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...Acme Fireworks Business Evaluation Ryan Magana BUS311: Business Law I (BBL1524C) Maureen Martinous July 13, 2015 Acme Firework Business Evaluation Acme Fireworks is looking to change the business entity of their company but needs help deciding how to go about doing it. There are plenty of options for the company to go with but some might be more beneficial when it comes to thinking about long term. In this evaluation we will go over the options that are available and what we consider to be the best course of action for Acme Fireworks. Running a business can be an extremely difficult job to take on for anyone, no matter what experience you have. 365 days a year you need to be available for whatever course of action might take place. There are many aspects of a business that need to be monitored very closely and these are some examples: production, sales and customer service, business entity, liabilities, and employment types. References Mancuso, A. (2014). Chapter 3: Forming and Running Your Business. LLC Or Corporation?, 59-80. Mancuso, A. (2014). Chapter 6: Converting a Sole Proprietorship to Another Entity. LLC Or Corporation?, 153-176. Rogers, S. (2012). Essentials of Business Law. San Diego, CA: Bridgepoint Education, Inc. Smith, V., & Neuwirth, E. B. (2009). Temporary Help Agencies and the Making of a New Employment Practice. Academy Of Management Perspectives, 23(1), 56-72. doi:10.5465/AMP.2009.37008003 Steingold, F. S. (2015). CHAPTER 1: Which...
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...Business Code of Ethics Evaluation PHL/323 June 25, 2012 Marcia Hotchkiss Business Code of Ethics Evaluation Brink’s is a secure logistics company who provides many different services to customers around the world. Brink’s mission is to provide end-to-end secure logistics worldwide driven by outstanding people and information technology (Brink's, 2012, para. 2). This means Brink’s transports, processes, and stores money and valuables for its customers all over the world. The most prominent portion of the company are the trucks seen by the public servicing customers on a daily basis, but many people do not see the variety of services Brink’s provides behind closed doors. In many cases Brink’s is the main, virtual vault, vault for many large banks around the world. They process deposits of cash and coin as well as pack change orders for businesses who are customers of the banks who employ Brink’s services. Brink’s also provides transportation of valuables, such as jewels, around the world with their Global Services or Air Courier services. Brink’s could not provide these services without having a code of ethics that ensures compliance with laws and to reduce internal loss of customer liability. Ethical System and How it is Used Brink’s ethical system is mostly a duty-based system taken from a legal standpoint due to the nature of its business. Most of the ethical standards Brink’s uses are centered on preventing loss and misuse of company and customer property...
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...Evaluation of a Business Code of Ethics Evaluation of a Business Code of Ethics Business codes of ethics are written guidelines use by an organization to set the standards for employees and management conduct and behavior ("Businessdictionary.com," 2013). Business code of ethics is important to deal with ethical the rules and principles needed for a successful business. Also known as code of conduct a business code of ethics reflect an organization values, ethics, objective, and responsibilities ensuring corporate responsibility, quality assurance, and customer satisfaction creating excellence, accountability, and transparency. In this paper an explanation and description of some general information concerning Starbucks mission, and ethical system uses with examples of their uses. The essay will also identify how the code of ethics affects employees, managers, and board of directors within the organization. An explanation of the organization need to modify the existing code of ethics and the best method to implement these changes will be discussed. Furthermore, a discussion of the possible reactions from employees, managers, and the effects the code may have on the organization will be provided. Starbucks general information general information, mission statement, and code of ethics Starbucks first opened in 1971 in Seattle historic Pike Place Market owned by three partners Jerry Baldwin, Zev Siegel, and Gordon Bowker. During the first decade,...
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...Evaluation of a Business Code of Ethics Evaluation of a Business In this paper I will discuss Kaiser Permanente Hospital’s Code of Ethics and how it affects employees, managers, and the Board of the Directors. This hospital strives for compliance of professional and ethical standards it is to be followed by everyone working for the organization including contractors and vendors. This means to understand the code of conduct ensuring responsibilities to members, setting high standards to care, truthfulness, professionalism, responsible partnering, accountability and responsiveness, privacy and confidentiality to protect personal information. To help with compliance to these standards Kaiser has come up with the annual Corporate Compliance training program and within this there is the Principles of Responsibility Kaiser’s code of conduct. Kaiser’s healthcare reaches for excellence and sets the standard for healthcare reform in America. Kaiser serves about 8.6 million members at 35 medical centers and 431 medical offices across the country ranging from California to Washington D.C. The mission statement for Kaiser Permanente Hospital is a mission of providing high-quality, affordable healthcare and services and to improving the health of members and the communities Kaiser serves through preventive care classes known as the Thrive campaign which offers several programs promoting health and wellness. All physicians, employees, managers, and leaders have essential roles...
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...Evaluation of a Business Code of Ethics, The Hershey’s Company PHL/323 Mission Statement Hershey’s Mission Statement noted here, (Social- Responsibility/Marketplace) “Bringing sweet moments of Hershey happiness to the world every day,” Provides the focus of all operations within the Hershey’s Company. Although Hershey’s mission statement provides a simple goal that encompasses acknowledgment of global market share with the sweet moments of happiness provided in every aspect of Hershey’s daily endeavors, a strict code of ethical business conduct forms the underlying fabric that governs all endeavors. Commitments The Hershey’s company understands the scope of responsibilities included with company success as its global influence demands considerable resource utilization. These responsibilities extend past bottom line profit to supporting various charities focused on providing for the needs of children. Hershey’s Code of Ethical conduct contains detailed information as mentioned by, (Code of Ethical Business Conduct, n.d.) “Attempts to address most common legal and ethical issues that we might encounter” To Fellow Employees The foundation of Hershey’s success...
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...Evaluation of Business Code of Ethics Diane Gutierrez PHL/323 July 15, 2015 Rob Inglis History Bed Bath & Beyond is the largest superstore in the United States, selling household items with about 1000 stores throughout the U.S., Puerto Rico, and Canada. This powerhouse company began in 1971, in New Jersey as Bed ‘n Bath, and has been able to acquisition approximately five other domestic retailers over the years since, 2002. In 1987, the company changed its name to Bed Bath & Beyond as to reflect its expansion from just bed linens and bath accessories to a much larger superstore. Mission Statement & Code of Ethics Ensuring that Bed Bath & Beyond is the customers “first choice” is the top priority and having previously worked for this company, I can speak from personal experience that Bed Bath & Beyond does an excellent job at living up to this. The Company's strategy is to achieve this objective is through excellent customer service, an extensive breadth and depth of assortment, everyday low prices, and introduction of new merchandising offerings, supported by the continuous development and improvement of the infrastructure. Big organizations, such as Bed Bath & Beyond, operate with some sort of code of ethics or code of conduct in place. What this code of ethics does is depicts a company’s standards and values along with other numerous topics, such as legal requirements that they must operate under. Bed Bath & Beyond operates under the...
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...Evaluation of Business Code of Ethics Derek Matthews University of Phoenix Evaluation of Business Code of Ethics “In poor countries, officials receive explicit bribes; in D.C. they get the sophisticated, implicit, unspoken promise to work for large corporations” --Nassim Nicholas Taleb, The Bed of Procrustes: Philosophical and Practical Aphorisms Code of Ethics and Standards of Practice of the NATIONAL ASSOCIATION OF REALTORS ® Effective January 1, 2012 Duties to Clients and Customers Article 1 When representing a buyer, seller, landlord, tenant, or other client as an agent, REALTORS® pledge themselves to protect and promote the interests of their client. This obligation to the client is primary, but it does not relieve REALTORS® of their obligation to treat all parties honestly. When serving a buyer, seller, landlord, tenant or other party in a non-agency capacity, REALTORS® remain obligated to treat all parties honestly. (Amended 1/01) “Obligation to treat all parties honestly” is part of the language in the second sentence of the first paragraph of Article 1 under Duties to Clients and Customers. The reason I stressed this sentence because honesty was a forgotten responsibility during the bubble burst of nearly 6 years ago. As a licensed real estate agent one must uphold a fiduciary responsibility to ensure ethics are on the forefront of every interaction. Since 2007 as a result of unethical practices scaling from your local sales agent to the...
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...Evaluation of Business Code of Ethics This paper is discussing the business code ethics of Famers Insurance Company. Farmers Insurance Company first established a reputation in the Insurance industry in 1928 and was founded by two men that shared commonalities of wanting to provide valuable insurance services at an affordable price to consumers. The mission statement that Farmers cherishes states today, “We will achieve market leadership by driving innovation and operational excellence to provide the best value and experience for every customer we are privileged to serve” (Foremost Insurance, 2012). Currently, Farmers Insurance reigns as an industry leader standing as the country’s third- largest insurer of homeowners and car insurance and offers lots of other different insurance and financial services (Farmers, 2012). Abiding by a code of ethics was of great importance to co-founders Jack Tyler and Thomas Leavey. In the insurance industry, most concerns that policyholders express are, “Will I Be Covered” and “Will I Be Compensated Fairly”. Ideally, Farmers Insurance found dedication in following a set of core values that parent company Zurich established for agents, brokers, investors, and employees to abide by that would allow business operations to flourish and remain stable in even the most uncertain times. Farmers Insurance focuses on several core components that represent ethical democracy; honesty, customer centricity, creating sustainable value, excellence...
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...In this report, the ethics statements of AT&T will be analyzed, a determination of which ethical systems are used by the firm, Why AT&T might need to modify their code of ethics, the possible reactions to the code, and the effects of the code of ethics on AT&T. The telephone was invented by Alexander Graham Bell over 130 years ago, since then the transformation of the telephone has revolutionized the way the world communicates. This revolution has led the way to the cellular phone that was actually invented in 1900 by Reginald Fessenden. This led to the invention of the radio. American Telephone and Telegraph company was created in 1885 and grew from there into the AT&T that we know today. AT&T began to make telephone service mobile in 1946 and from there a new industry was born. The mission and vision statement for AT&T is Today, our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry (Farfan, 2013) The ethical system that is used by AT&T is a combination of ends-driven, relativistic, entitlement, and duty-driven. The ethical code is broken down into nine components. The first component deals with honest and ethical conduct, this portion is a part of the duty-based because it asks for a moral obligation from employees to act in a certain manner; both honestly...
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...Introduction In each industry, the emergence of new company would create both compete and opportunities. As the market changes, forming responses or strategies would be taken into account to maintain market positions. The case that has been provided mainly described the situation with three incumbents and a new entrant. This essay will summarize the case, diverse three criteria that are relevant with BUSS5000 materials, evaluate responses of each CEO with these three criteria respectively, and finally present recommendations for Acme. Summary of case study The case demonstrates three main companies in Australian building products market, which refer to Acme Corporation, Shesright Pty Ltd, and Hammer & Tong. These firms concentrate on different segments and own different positions in this industry. As an Australian B2B company, Acme has been focusing on supplying materials to other companies. Moreover, another Australian firm Shesright plays an important role in its niche market by paying attention to trade sales. Furthermore, H&T, which is a Sydney-based French company, has been primarily focus on DIY segment with sourcing from France, and own stores and online services. Additionally, it has been indicated that a new company, Arrow, will be engaged into the Australian building products market. By providing lower price, Arrow may produce competition with those companies and other retailers. Under this circumstance, each CEO demonstrates various responses. Chris Maxim...
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...of Contents 1. Executive summary………………………………………………………………………. 2 2. Business summary………………………………………………………………………. 3 2.1. NWD’s goals and objectives ………………………………………………….. 3 2.2 NWD’s mission ………………………………………………………… 3 3. Marketing……………………………………………………………………………………………. 3 3.1. Market research …………………………………………………………………. 3 3.2. Market analysis ………………………………………………………………………. 3 3.2.1. Industry trend……….…………………………………………………… 3 3.2.2. Competitor analysis ………………………………………………………… 4 3.2.3. Partners analysis ……………………………………………………………… 4 3.3 Marketing plan……………………………………………………………………………………4 3.3.1. Products/ services …………………………………………………………… 4 3.3.2. Placement …………………………………………………………………………5 3.3.3. Promotion and advertising …………………………………………………5 3.3.4. Pricing …………………………………………………………………...... 5 4. Operations …………………………………………………………………………………………. 6 4.1. Management details……………………………………………………………. 6 4.2. Operational structure and staffing ………………………………………. 6 4.3. Operational planning …………………………………………………………………… 6 4.4. Critical risks…………………………………………………………………………………. 6 5. Finances………………………………………………………………………………………. 7 6. Conclusion and recommendations……………………………………………………………. 7 References list ……………………………………………………………………………………………….. 8 Appendix – New World Delicatessen’s business plan 1. EXECUTIVE SUMMARY This report is to evaluate the business plan of New World Delicatessen restaurant in all aspects of the business, including marketing, operation and finance that have been planned by its...
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...of International Business and Cultural Studies Performance management effectiveness in Thai banking industry: a look from performers and a role of interactional justice Pachsiry Chompukum Chulalongkorn University Abstract Businesses are facing up to high competitive pressure, especially banking industry. After 1997 crisis, banking industry meet more challenges from new financial landscape. Aiming to improve organizational performance, they have been adopting management tools, namely performance management. To enhance impacts of performance management, it is important to understand employees’ perceived performance management effective since the process requires high involvement and commitment from employees. Data were collected from 476 employees in the four largest banks in Thailand. Results from structural equations analyses support hypothesized model that attitudes towards performance evaluation directly relate to perceived performance management effectiveness and interactional justice mediates the coaching- perceived performance management effectiveness. Discussion, limitation and future research are included. Keywords: Banking industry in Thailand, Banking industry and performance management, Effectiveness and performance management, Interactional justice, Performance Management. . This research was supported by Chulalongkorn University Centenary Academic Development Project. Performance management, Page 1 Journal of International Business and Cultural Studies...
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