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Business Information Technology

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1. When the restaurant (or any businesses) really knows its customers, and server them well, he customers generally respond by coming back and eat more from that restaurant, which come under customer and supplier intimacy. Taking an order with the paper pad not the issue for the waiters, but the things start after taking the order when the waiters walk all the way to the kitchen and if the chefs couldn’t read what is written then the food might be delay and even the food might be wrongly served to the customers. James can know what happened to the customers and whether they are happy or not by distribute a satisfaction form to the customers after they finish their food, or even he can launch that through the web site to write him a a direct email notifying him about any issue that the customer face.

2. Input will be the order that the waiters writing it in a piece of paper. The process when the waiters take the order to the kitchen to prepare the order and finally the output will be the food. Now the feedback will be the customer’s opinion about the services and the food and from the feedback James will also be able to know how is efficiency in the restaurant.

3. Lets define the business process first to link it with the Yas International restaurant, its set of logically related tasks and behaviors that organization develops over time to produce a specific business results and the unique manner in which these activities are organized and coordinated. Now the restaurant having very weak ordering system business process because they are not generating and fulfilling an order properly, there is not market plan that why the customers are thinking to go to other restaurant. Initially, the kitchen will receive the paper pad from the waiters to prepare the food, the supervisor chefs will distribute the task among the chefs depend on the load and orders that they

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