Free Essay

Business Logical

In: Business and Management

Submitted By lucifer4u
Words 564
Pages 3
A profitable $200 million company with 100-plus stores on both sides of the Tasman, clothing retailer Hallenstein Glasson knows more than most about what it takes to prosper in the pressure cooker business of retailing.
IT and retailing is a potentially volatile mix. Multiple retail outlets require point of sale (POS) systems that can handle customer peaks and troughs and an army of system users.
There is significant potential for both operator error and systems downtime.
The company had rolled out a new POS system to its network of stores, but wanted to centralise support and ‘cookie cut’ IT. If each store could use identical systems then support and maintenance would be simpler and largely troublefree.

Graeme Popplewell, finance director, Hallenstein Glasson Holdings, says his interest in outsourcing the management and support of the group’s trans-Tasman POS and back office systems was its criticality to business and the knowledge and resources a specialist provider could bring to the job.

“Outsourcing is really horses for courses. If were to handle our own helpdesk that’s a seven days a week affair and you really have to be able to over-staff to manage it correctly. The job was ideally suited to someone with a depth of IT resource,” he says.
Paramount was speed of issue resolution. He didn’t want his stores exposed when things went wrong. Rather than relying on the availability of key staff and ongoing staff training,
Popplewell wanted to identically configure a large number of stores and streamline management and support using a provider who had the horsepower to deal with an organisation of his company’s size.
“With large store numbers you can’t have separate configurations,” Popplewell says.
“Everything needs to be the same. It demands a cookie cutter approach.”
“Outsourcing is really horses for courses.” “If each store could use identical systems then support and maintenance would be simpler and largely trouble-free.“ Business IT needs: Streamlined POS systems and support
Challenge: Consistently slick customer transacting
Lexel Systems Ltd Service Desk monitors and supports Hallenstein Glasson’s POS systems seven days a week, providing three broad levels of support. First level support typically resolves blank or frozen computer screens; second level support fixes any database errors; and third level support addresses POS applications. Additionally, Lexel
Systems Ltd manages underlying systems layers, including intranet, EFTPOS and sundry back office applications.
Remote monitoring enables Lexel Systems Ltd technicians to remotely control and update individual machines, applying patches, and keep tabs on the health of the company’s networks. The engagement has also seen Lexel Systems Ltd work to standardise all hardware, revolving inventory, systems configuration and store set-up, drastically simplifying support and speed of issues resolution.
High performance POS
Service Desk calls have diminished from 400 a month to less than 100, indicating that users are experiencing fewer issues.
Popplewell says the engagement is highly cost effective. He is no longer required to carry systems support staff or the capital costs of maintaining a multi-vendor environment. Simplified management
Rather than troubleshooting and managing fixes, Hallenstein Glasson can concentrate on its core business of buying and selling.
More responsive
When things do go wrong the availability of specialist help is guaranteed. Moreover, the help is specifically trained are armed with knowledge of Hallenstein Glasson systems, stores and business operations.
Risk mitigation
Popplewell has effectively reduced his company’s business risks. The comb

Similar Documents

Premium Essay

Logical Business

...Executive Summary We will open a chocolate shop named “Choco Ville” at Gulshan 2. This unique shop will be offering all sorts of popular and world class chocolates brands and other chocolate items only. “Choco Ville” will be an exclusive shop and follow the niche marketing strategy. We segmented our customers into different groupbased on their location, age, gender etc. The shop will mainly target the rich and young people. It will target the rich upper class and upper middle class people as they love luxury items and highly involved with brands. The shop will be concentrating on the females who belong to the age group of 18-30 as they are heavy consumer of chocolate. It also concentrate on the school and university going students . Mission of “Choco Ville” is to provide all the tests of chocolate. It also helps the organization people get idea that what is their goal is all about. Vision of “Choco Ville” is to be the leader in chocolate parlor of Bangladesh. The Slogan for “Choco Ville” will be here is your dream world of chocolate. First mover advantage and no direct competitor are the main advantage for “Choco Ville”. Lack of experience and financial problem are basic weakness for the shop. Chance of creating a band image and Adequate target customer are opportunity for “Choco Ville”. Inflation, New competitor and Government rules are some threat for the shop. There are many outlets providing chocolate goodies in Banani and nearby locations but none of them can be......

Words: 4138 - Pages: 17

Premium Essay

Philospophy of Science

...philosophers and other scientists have created several theories about the economy. Many of them tried to convince others with their subjective view on this area of interest. Among them there were several great scientists who created a widely discussion among their fellow scientists because they really added something to the endless discussion: “what is this thing called science” Karl Popper was one of them; he was known for ruthlessly attacking the logical positivism supporters. He even took responsibility for the collapse of the Vienna Circle. In short he stated that observations only became valuable if there were previously marked observations. Those previously discovered observations were created and viewed through people’s eyes and therefore science was “peoples work” and people are fallible creatures thus subjective.[1] Over the years many of them supported Popper while many others heavily discussed his opinion. In this essay we will discuss another view of Popper and we try to reflect it on today’s International Business. We will discuss an example and in the end we will try to see if we support Poppers view or not. Popper’s Falsificationism Claim associated especially with Austrian philosopher Karl Raimund Popper (1902-1994) that science should aim not to verify or confirm hypotheses - as verificationists and inductivists in general claim - but to falsify them. Even more important is the possibility to falsify certain...

Words: 888 - Pages: 4

Free Essay

Epistobabble Warfare

...INTRODUCTION The article “Marketing: philosophy of science and “epistobabble warfare” is a commentary by the author Michel Rod published as a qualitative research in an International Journal, Vol. 12 Iss. 2, pp. 120- 129. Throughout the article Rod articulated his viewpoints on the variety of philosophies involved in legitimizing the science of marketing research and sought to establish his own perspective of what he actually believes marketing research should accomplish. This was stated in his thesis statement that: “Rather than argue one particular perspective, it is this paper’s central thesis that no one philosophical perspective does or should have a monopoly on what makes a useful contribution to our understanding of marketing phenomena. “ Consequently, what Rod proposes is that rather than trying to establish an allegiance to any one particular philosophy one should be free to research, understand and articulate all the questions and results that can ‘contribute meaningful information to the study of marketing phenomena’. In other words, whilst Rod understands that a philosophy might be needed to establish foundations of ontology and epistemology to determine the methodology (POEM): - * Type of questions or problem one attempts to answer in their research * The manner in which these questions should be posed…. * The best methodological approach to shed some light on the particular question(s) being posed or the phenomenon of interest being......

Words: 1353 - Pages: 6

Premium Essay

Article Rebuttal

...feel holds a particular importance to me reports on the subject of outsourcing manufacturing of goods by American companies and is written by Roger Pol. In this paper I will attempt to disprove Pol’s (2011) article, “China Is Not the Biggest Threat to American Manufacturing”, by scrutinizing the reliability, credibility, and validity of the author and underlining logical fallacies. Providing facts from credible sources to validate that outsourcing by large corporations are causing damage to the American economy, not laws designed to protect employees and the environment. Facts and Credibility The opposing viewpoint article states that Roger (Pol) is a lifelong entrepreneur and the founder of the World Distance Learning Institute. Pol (2011) insists that the United States government is to blame for companies relocating their manufacturing to China. With a brief description of his past business venture, Pol (2011) describes his attempt to open a carbon fiber manufacturing plant and insists that it is impossible for small businesses to begin with “all of the bureaucratic red tape” therefore, forcing them to take business to other countries. Gregory Mankiw (2006), an expert from the Department of Economics at Harvard University, states that the main reasons that most companies relocate work to foreign countries include; avoiding taxes to produce more profit, the low cost of labor, and the overabundance of highly educated and skilled workers that reside abroad. Pol (2011)......

Words: 702 - Pages: 3

Free Essay

Verificationism Philosophy

...observation, empirical evidence or it is a tautology as these are non-cognitive. This was devised by logical positivists who said the evidence that we obtain from our senses is the highest form of evidence and with logic, it is the only real knowledge. They believed that philosophers had no business to say anything about the world and any questions should be answered by science. The movement of verificationism was influenced largely by science, and stressed the importance of confirming any statement with evidence, especially that from the senses. One of logical positivisms presuppositions is that ‘language mirrors the world’, if a statement could not be observed to be true with empirical sense evidence then it is factually meaningless. Verificationists and logical positivists do not have a particularly high opinion of religious claims of God, worldly knowledge or anything beyond our experience. For a verificationist or those such as Moritz and Schlick, language tells us something about the way the world is, and the way a statement becomes meaningful is shown in the method of its verification, therefore language that talks about God is utterly meaningless, it has no meaning in a factual sense since it cannot be backed up by sense evidence and it is not a tautology. All “knowledge” that cannot be verified using the verification principle such as metaphysical speculation should according to logical positivists should be abandoned. They also believed that religion was a system......

Words: 1187 - Pages: 5

Free Essay


...Fallacy Summaries with Examples Name: Institution: Fallacy Summaries with Examples Appeal to Authority The fallacy of appeal to authority also referred to as the Fallacious Appeal to Authority, irrelevant Authority or Ad Vercundiam takes the following form, the first person is claimed to be an authority on subject S and hence makes a claim C about subject S hence making C true. The fallacy is mostly committed when the individual in question is not a lawful authority on the subject. This implies that if an individual A does not merit making reliable claims on a subject B, the argument becomes fallacious. The reasoning becomes fallacious when the individual under focus is not necessarily an expert hence the given cases makes the reasoning flawed since there is no justification for the claim since an unauthorized person made the claim. In the event that a person falls prey to the fallacy, then it implies that the individual is accepting a claim as being true in the absence of adequate evidence to do so. Additionally, the individual accepting the claim does so erroneously on belief that the individual making the claim is an expert which implies that the claim is reasonable to accept. Example 1 An argument about the morality of abortion Individual A: I strongly believe in abortion as being morally acceptable simply because a woman aught to have a right over her own body. Individual B: I strongly disagree. Findings from numerous medical researches say that abortion is......

Words: 1757 - Pages: 8

Free Essay


...Chapter 8 Logical Positivism I want neither that plutocracy grasping and mean, nor that democracy goody and mediocre, occupied solely in turning the other cheek, where would dwell sages without curiosity, who, shunning excess, would not die of disease, but would surely die of ennui. — Poincar´ (quoted in Runes, ToP, p. 966) e Science itself, therefore, may be regarded as a minimal problem, consisting of the completest possible presentment of facts with the least possible expenditure of thought. — Mach (Newman, WM, Vol. 3, p. 1792) 8.1 Historical Background In this chapter we will look at logical positivism, the most influential phi- Logical Analysis losophy of science in the twentieth century. In spite of the fact that logical positivism has been abandoned by most philosophers of science, its influence continues in many disciplines, including physics, linguistics and psychology. We will be especially concerned with logical positivism’s view of knowledge, which is, roughly: (1) the only real knowledge is scientific knowledge; (2) by a process of logical analysis scientific knowledge can be reduced to symbolic formulas constructed from “atomic facts.” Certainly assertion (1) is nothing new; Socrates said as much when he distinguished “scientific knowledge” 303 304 Empiricism Anglo-American Roots Continental Roots Auguste Comte: 1798–1857 CHAPTER 8. LOGICAL POSITIVISM (episteme) from a “practice” (empeiria); see Section 2.4.3.......

Words: 10216 - Pages: 41

Premium Essay

Logic Fallacies

...Master List of Logical Fallacies  Fallacies are fake or deceptive arguments, arguments that prove nothing. Fallacies often seem superficially sound, and far too often have immense persuasive power, even after being clearly exposed as false. Fallacies are not always deliberate, but a good scholar’s purpose is always to identify and unmask fallacies in arguments.                      Ad Hominem Argument: Also, "personal attack," "poisoning the well." The fallacy of attempting to refute an argument by attacking the opposition’s personal character or reputation, using a corrupted negative argument from ethos. E.g., "He's so evil that you can't believe anything he says." See also Guilt by Association. Also applies to cases where potential opposing arguments are brushed aside without comment or consideration, as simply not worth arguing about.   Appeal to Closure. The contemporary fallacy that an argument, standpoint, action or conclusion must be accepted, no matter how questionable, or else the point will remain unsettled and those affected will be denied "closure." This refuses to recognize the truth that some points will indeed remain unsettled, perhaps forever. (E.g., "Society would be protected, crime would be deterred and justice served if we sentence you to life without parole, but we need to execute you in order to provide some sense of closure.") (See also "Argument from Ignorance," "Argument from Consequences.")  Appeal to Heaven: (also Deus Vult, Gott...

Words: 4282 - Pages: 18

Premium Essay

Library and Information Science

...Use of Information Search Techniques and Tools on Web By Prof. A. B. Bhosle* A university, a college or an institution of higher learning is rightly described as community where teachers and scholars are the head, students are the body and the library is it’s heart. If the body is to perform its function properly and efficiently its hearth must be well maintained and strong in its functioning. Thomas Carlyle was not exaggerating when he described a ‘true university as a collection of books’.[1] The library is obviously the source of power of knowledge. In higher education and research, the use of library is a matter of concerns to students, teachers, and researchers. The exponential growth of literature often creates problems for them to access appropriate literature and their use. The problem has, however, considerably been resolved with the help of information and communication technology (ICT). The use of information technology for management and handling of information and data has grown significantly even in many least-developed countries, despite their economic constraints. The use of information technology in libraries has been profoundly affecting all aspects of information acquisition, storage, and transfer. Its magnificent development has dramatically changed the mode of library operations and information services; we have now started to speak of a new type of information source, ‘knowledge base’.[2] Computer-based communications have not only......

Words: 2293 - Pages: 10

Free Essay

Dialog Styles

...DIALOG The Dialog service is the world's most comprehensive online information Retrieval service and has been serving users since 1972. With over 600 databases from a broad range of disciplines, Dialog provides international access to information in a broad scope of subject areas. The volume of data available combined with the system's searching capabilities make Dialog the largest and most powerful online service of its type. The Dialog content collection contains hundreds of databases comprised of millions of documents drawn from a multitude of sources. Dialog brings you scientific and technical literature; full-text trade journals, newspapers and newswires; details on millions of chemical substances; information on patents and trademarks issued worldwide; demographic data; and company financial statistics. Accessing Dialog. All Dialog Command Language interfaces are accessible via the Internet using TCP/IP protocols, most commonly using: A Web browser. Internet Explorer 5.X or higher or Netscape Navigator 4.7 or higher are recommended. Internet access is available at the desktop in most businesses and academic institutions. Internet Service Providers (ISP) also provides Internet access for a fee by means of a telephone dial-up connection, DSL broadband cable, or wireless service. In addition to Internet access, you will also need a valid user account for Dialog. Each account is assigned User ID and password that are required in order to log on to the service.......

Words: 2834 - Pages: 12

Premium Essay


..."Oh, shut up!" says Claudia, blushing."1 may read the astrology column, but I certainly don't believe it. I just read it for fun. But, the fact is, during the past twenty-five years there have been thousands of alleged sightings of UFOs, and not a single one has led to any solid evidence of their existence. What do you make of that?" "I think we should look at this situation the other way around," Ralph says."Up until now, nobody has shown that UFOs don't exist, so I think we should give those people who claim they have seen them the benefit of the doubt. We should believe in UFOs and extraterrestrials until the sightings are proven false." "Well, okay. Let's suppose,just for the sake of argument, that I admit the existence of UFOs and t~eir little green drivers. How are we supposed to respond to them? What are we supposed to do?"C1audia asks. "For starters, we should extend an open invitation to them," answers Ralph."They may come from a dying planet where millions of their compatriots desperately strug­ gle for survival.Their sun may be burning out, their water supply exhausted, and their soil poisoned with toxic chemicals. Surely they deserve a second chance on a new planet." "Maybe so," Claudia says in a patronizing tone."And now that you mention it, we probably have a legal obligation to let them in. Our current immigration laws say that we have to admit at least ten thousand applicants annually, from every major nation. If those aliens would just sign the right papers,......

Words: 9519 - Pages: 39

Premium Essay

Cs251 Fundamantals of Database Systems Ip 1 - 5

...CS251-1301B-03 Fundamentals of Database Systems Phase 1 -5 Individual Project Robert March 24th, 2013 Table of Contents Project Outline 3 Description of the Database Design Life Cycle 4 The Entity Relationship Diagram 7 The Logical Model and Normalization 9 The Microsoft Access Database 11 The Microsoft Access Database Application 14 References: 18 Project Outline   My idea for a project concept is for a granite fabrication and installation company called MasterStoneWorks. We will perform counter sales, contractor and walk-in customer kitchen and bath design, templates, fabrication, installation, and follow-up. To run efficiently (or at all) we must have a centralized DBMS with access for all employees in order to keep track of the progress of the workload and get the products delivered and installed on time. Issues with the process must be immediately known and corrected as this is a high value product with a small profit margin at this point in our economy. Any miscommunication can be disastrous. The MasterStoneWorks database will have the following tables: * Customers * Sales * Installs * Product choices * Costs (wholesale and retail) * Sales people * Project Managers * Templates * Follow-up * Customer support Description of the Database Design Life Cycle The seven steps of the SDLC/DBDSL: 1. Concept Planning – This first step is where the need to develop, or improve a system is......

Words: 1691 - Pages: 7

Free Essay

Logical Modeling in Systems Analysis

...Logical Modeling in Systems Analysis Table of Contents Topic Page Chapter One Abstract . . . . . . . . . . . . . . . . . . . 3 Chapter Two Introduction . . . . . . . . . . . . . . . . . . 4 Information Systems . . . . . . . . . . . . . . . 5 IS Analysis Phase . . . . . . . . . . . . . . . . 5 Modeling Definition and Concepts. . . . . . . . . 5 Traditional Approach Logical Models . . . . . . . . 7 Object Oriented Approach Logical Models . . . . . . 9 Chapter Three Current Topics in Data Modeling . . . . . . . . . . . 12 Bibliography . . . . . . . . . . . . . . . . . . 14 CHAPTER ONE Abstract Today’s organizations are utilizing their core competencies while exploiting the core competencies of subcontractors to produce highly differentiated and high quality products at a lower cost. Business process reengineering has played a key role in remaining competitive, enabled through information technology. Existence of the automated information system, developed through Systems Analysis and Design, has become a requirement for survival of today’s companies. Process......

Words: 3155 - Pages: 13

Premium Essay


...RYERSON UNIVERSITY Ted Rogers School of Information Technology Management And G. Raymond Chang School of Continuing Education COURSE OF STUDY 2013-2014 (C)ITM 500 – Data and Information Management 1.0 PREREQUISITE The prerequisite for this course is [(C)ITM100 and (C)ITM207] or (C)ITM 305. Students who do not have the prerequisite will be dropped from the course. 2.0 INSTRUCTOR INFORMATION • • • • • Name: Office Phone Number: E-mail address: Faculty/course web site(s): Office Location & Consultation hours: • Your instructor is available for personal consultation during scheduled consultation hours which are posted on their office door or on the course Blackboard site. However, you are advised to make an appointment by e-mail or by telephone before coming to ensure that the professor is not unavoidably absent. • E-mail Usage & Limits: Students are expected to monitor and retrieve messages and information issued to them by the University via Ryerson online systems on a frequent and consistent basis. Ryerson requires that any official or formal electronic communications from students be sent from their official Ryerson Email account. As such emails from other addresses may not be responded to. 3.0 CALENDAR COURSE DESCRIPTION This course provides the students with an introduction to the core concepts in data and information management. It is centered around conceptual data modeling techniques, converting the conceptual data models into......

Words: 1132 - Pages: 5

Premium Essay

Com 285 Cross Cultural Communication

...General Computer Science Group Project: MiniQuest Database Objective | Overview | Case Project Overview | Needed Reports | Sample Data | Some Known Assumptions | What Your Team will be Required to Do | Task 1 (Due at the end of Week 3) | Task 2 (Due at the end of Week 4) | Task 3 (Due at the end of Week 5) | Task 4 (Due at the end of Week 6) | Task 5 (Due at the end of Week 7) | Submission of Tasks | Team Member Responsibilities | Assessment | Grading Rubrics Objective The project for CIS336 is designed to touch all aspects of the fundamental concepts of database design and logical data modeling covered during the class. The project is team centered and each team will be responsible for designing, developing, and demonstrating the functionality of a database created based on a defined set of business specifications. At the end of the session, each project team will submit the database designed by the team and demonstrate the database's ability to deliver the required information as outlined in the project specifications. All aspects of th...

Words: 368 - Pages: 2