...CHIEF PERFORMANCE OFFICER MS - - 16 INTRODUCTION POSITION CONTROLS Works together with the Director to capture and leverage business performance data to affect improvements and innovations in business operations. DUTIES AND RESPONSIBILITIES Negotiating and establishing business performance metrics, formulae and thresholds at various levels of the enterprise Assimilating industry benchmarks or other external data against which to gauge business performance Recommending a set of performance-based actions for the COO to implement Prioritizing and budgeting enterprise and line-of-business strategic performance initiatives Reporting strategic performance initiative progress and results (returns) to the executive team Implementing the components needed to collect, assimilate, analyze, and deliver business performance management data." Collector The CPO plays the role of collector. He or she is collecting performance measurements and metrics from all parts of the organization. These measurements may be in automated systems on various technical platforms. The collection process involves significant business expertise to understand what is important to collect, and what can remain within the department. As part of the collection process, certain technologies such as databases and corporate networks need to be understood and leveraged. Ultimately all the performance data will be in one place, and the CPO needs to begin with this end in mind. Consolidator In...
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...RMIT School of Business Information Technology ISYS1015 ASSIGNMENT SUBMISSION SHEET Family Name: Shen Student Number : 3354450 Personal Name(s) : Helin Contact Telephone Number 0420860306 Assignment Title Student Journal Course Coordinator Barry McIntyre Date Due Date Submitted 1 SEP 2014 This statement should be completed and signed by the student(s) participating in preparation of the assignment. A. Declaration and Statement of Authorship: 1. I/we hold a copy of this assignment, which can be produced if the original is lost/ damaged. 2. This assignment is my/our original work and no part of it has been copied from any other student’s work or from any other source except where due acknowledgement is made. 3. No part of this assignment has been written for me/us by any other person except where such collaboration has been authorised by the lecturer/teacher concerned and is clearly acknowledged in the assignment. 4. I/we have not previously submitted or currently submitting this work for any other course/unit. 5. This work may be reproduced, communicated, compared and archived for the purpose of detecting plagiarism. 6. I/we give permission for a copy of my/our marked work to be retained by the School for review and comparison, including review by external examiners. I/we understand that 7. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead...
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...BA IN BUSINESS ECONOMICS & IT(Information Technology) …3½YEARS PROFESSIONAL BACHELOR Eager for a career in Business & Information Technology? The unique combination of Business Economics & Information Technology will provide you with the ability to analyze, design and execute projects within the area of IT and business process development. Whether you dream of a career in a global company or starting up your own business, Business Economics and Information Technology will give you a solid base of innovative thinking on which to build your future. Contents The education is a BA of 3 ½ years. During the seven semesters, you will work with business economics, IT systems development, IT project management, socioeconomics, methodology and internship. Download complete curriculum - or the Danish version Studieordning. Business Economics 45 ECTS Business Economics is about understanding the companies and organizations that use IT to manage their business processes. You learn from both an operational and strategic perspective to identify, analyze and design IT-supported business processes. Subjects: * Business Economics including disciplines like organizational theory, accounting and marketing * Business Strategy including concepts like Enterprise Resource Management, Supply Chain Management and Business Process Management * Project Management * Strategic Planning of Information Systems Information Technology 50 ECTS An understanding of IT and...
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...the TechSoup Learning Center Website (www.techsoup.org). We are aware that some ADRCs may choose to adapt existing systems and that they may follow some of these steps, but this checklist primarily details steps involved in creating a new system. Step 1 Timeline 3- 6 months Tasks Establish Leadership and Support 1) Identify core IT/MIS work group or team (drawing from key project staff at state and local levels, advisory board members, consumers) 2) Request input from and secure support of key management, grant staff, advisory board, professional front-line users (pilot site staff, partners, and/or consumers), other stakeholders. 3) First steps for your core IT/MIS work group include: a) Diagram key business processes and identify areas in which automation already does support or should support these processes. This may include suggesting where IT could lead to a total redesign of the business process. In some cases, the result of this planning will result in a business process model. For examples, see the resources below. b) Identify potential barriers (people, politics and systems), including developing strategies to address each barrier. c) Develop a communication plan for the project so...
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...MORE FREE TERM PAPERS ON SITE: www.BesplatniSeminarskiRadovi.com SOFTWARE PROJECT MANAGEMENT A Term Paper ON ERP Implementation-Procedures, Issues, Challenges & Failures Introduction An Enterprise Resource Planning (ERP) system is an integrated computer-based application used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralized database and normally utilizing a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise-wide system environment. An ERP system can either reside on a centralized server or be distributed across modular hardware and software units that provide "services" and communicate on a local area network. The distributed design allows a business to assemble modules from different vendors without the need for the placement of multiple copies of complex and expensive computer systems in areas which will not use their full capacity. To be considered an ERP system, a software package should have the following traits: ➢ Should be integrated and operate in real time with no periodic batch updates. ➢ All applications should access one...
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...Resources management | 1 | 2 | 3 | 4 | 5 | 1) Effective administration of business processes | 0 | 5 | 11 | 11 | 3 | 2) Critical business process design requirements for each department/employee | 0 | 2 | 11 | 14 | 3 | 3) Support services to enable employees to meet customer requirements | 0 | 1 | 6 | 20 | 3 | 4) Processes monitored on a day-to-day basis | 0 | 2 | 7 | 15 | 6 | 5) Assessing processes and implement changes | 0 | 2 | 8 | 17 | 3 | 6) Processes that improve employee proficiency | 0 | 2 | 10 | 13 | 5 | 7) Reduced wasteful activities | 0 | 2 | 6 | 16 | 6 | Level scale Level 1 — No formal approach Guidance - No systemic approach is evident. There are poor results or unpredictable results. Data are available, but not used for improvement of performance. Level 2 — Reactive approach Guidance – Problem-based approach. The company responds to complaints or mandates as needed. Data are reviewed as required. Limited additional company data on results is available. Level 3 — Stable approach Guidance - Data and detailed, timely local data are used to guide conformance to requirements. There is an established method or an approach. There is concern for improvement. Level 4 — Systematic approach Guidance - Systemic process alignment with good results and sustained improvement trends. The data are effectively used and employee performance continuously improved. State standards are consistently met. Level 5 — Substantial continuous improvement ...
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...In order to keep advantage in the competitive environment, organisations are seeking methods to improve their distinctive competencies. Business information systems (BIS) play a significant role in developing the competitive merits among other competitors. Through the contribution on the five competitive forces described by Porter (1980), information systems could assist an organization to achieve the strategic advantage (Greasley, Bocij, & Hickie, 2008). BIS is a complex process of converting data to information which facilitates the planning, operational activities and decision making (Hardcastle, 2008). People, computers, processes and communication interact in BIS, and thus it is more than technology. Llett (2006) claimed that the value of the system should be led by business need rather than technology. Facing the challenges from business change, managers are expecting the BIS could satisfy the desired purposes such as increasing revenue and reducing cost. As one of the BIS, enterprise resource planning (ERP) attracts the managers’ attention by standardized firm-wide transactions and central data management. By replacing the complex interfaces between the different systems, ERP provides a ‘standardized, cross- functional transaction automation’ and enables the organisation to collect data once through the initial transaction, data storage and process (Hendricks, Singhal, & Stratman, 2007, p. 68). However, whether these benefits could be realised is determined by the...
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... INTEGRATION SYSTEM: ERP, e-‐Business & e-‐Commerce 1 IT INTEGRATION SYSTEM: ERP, e-‐Business & e-‐Commerce 1] Executive Summary ………………………………………………………… 3 1.1] Introduction & Problem Background ……………………..……... 3 2] eBusiness Solution ………………..………………………………………… 3-4 2.1] Enterprise Resource Planning …………………………………… 4-5 2.2] eCommerce ………………………………………………………... 5 3] Benefit of New System Integrations …..…………………………………… 5-6 4] Risks and Challenges of New System Integrations …..………………….. 6-7 5] Recommendation ……………………………………….………………..…. 7-10 5.1] Facing supplier and business partner (e-business)……………. 8-9 5.2] Internal Operation (ERP System) ……………………………….. 9 5.3] B2C and Customer-Facing Applications (e-commerce) ………. 9-10 6] Conclusion ……………………..…………………………………………….. 11 7] Part B …….…………………………………………………………………… 11 8] References ………………………………………………………………… 12-13 2 IT INTEGRATION SYSTEM: ERP, e-‐Business & e-‐Commerce 1.1 Introduction & Problem Background The innovation in ICT have been radically altering the way enterprises are organized and their relationship with the market, and by creating a new growth model that has been integrate to a global movement of market liberalization and expansion of tradable services (Tigre & Rovere, 2003). Electronic business or commonly known as e-business has becoming a popular trend for...
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...Software Documentation Process Improvement ISMG 6040 Spring 2011 Dr. Judy Scott Margaret Irene Wallace May 5, 2011 Contents 1. Executive Summary 3 2. Organizational Overview 3 3. Competitive Environment & Strategy 3 4. Oracle’s Fusion Middleware Department 4 5. Business Process Problem Discussion 5 5.1 Project Roadmap 6 6. Results & Findings 8 6.1 Understanding the Current Process 9 6.2 Redesign – Requirements and Design 12 6.3 Oracle 11g – BPM Criteria and ROI & Success Criteria 15 6.4 Develop, Test, Implement, Train 18 6.5 Coping with Cultural Resistance 19 Appendix A: Modeling Experience 20 Appendix B: Process Description 23 Appendix C: Inputs and Outputs 24 Appendix D: Governing Rules for Process Steps 25 References 26 1. Executive Summary The process for creating and publishing software documentation at Oracle is lengthy and involves several roles and departments. The software documentation departments and the number of products they are responsible for have grown tremendously over the years due to acquisitions. However, the documentation process and its tools have not scaled well. There is no overall set of tools for the entire process. Email is the primary communication method, and is the basis for routing work from one step and role to the next. These steps are not automated, and the steps which are automated use out of date, non-integrated tools. The process is overdue for a comprehensive analysis and redesign...
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...advantages and disadvantages of business process integration through an ERP system? Advantages: By changing business processes to align with the new ERP system, a company can dramatically change the value derived from the technology and scale operations profitability. The ERP system usually consists of several functional modules that are deployed and integrated generally by business process. The ERP implementation creates cross-module integration, data standardization, and industry best practices, which are all combined into a timeline involving a large number of resources. Disadvantages: with the increased benefits comes increased complexity and care to ensure minimum risk to map correctly a company’s business process to the ERP system processes. Implementing the processes incorrectly can lead to poor integration between modules in the system, leading to significant operational deficiency. Additionally, there exists considerable risk in changing multiple processes at a time (Subramoniam, Tounsi, & Krishnankutty, 2009). The risk is certain to increase if a fallback plan is non-existent. Environmental and competitive factors play an important role in organizations’ ability to respond to changing requirements. What tools, methodologies, and techniques are needed for companies to meet dynamic factors? There are many enterprise application integration (EAI) tools, structured methodologies, and systematic procedures available to facilitate business process integration. Companies...
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...ACCT – CIS500 MID TERM EXAM Question 1 Business-to-consumer applies to any business that sells its products or services to consumers over the Internet. Answer True False 2 points Question 2 According to the ethical computer use policy, users should be ______________ of the rules and, by agreeing to use the system on that basis, _______________ to abide by the rules. Answer | | Informed, collaborate | | | Consent, informed | | | Informed, consent | | | None of the above | 2 points Question 3 What are web services? Answer | | Contains a repertoire of web-based data and procedural resources that use shared protocols and standards permitting different applications to share data and services | | | The capability of two or more computer systems to share data and resources, even though they are made by different manufacturers | | | A broad, general term that describes nonproprietary IT hardware and software made available by the standards and procedures by which their products work, making it easier to integrate them | | | A computer system designed that in the event a component fails, a backup component or procedure can immediately take its place with no loss of service | 2 points Question 4 An entry barrier is typically used to influence the rivalry among existing competitors. Answer True False 2 points Question 5 What addresses when systems can be accessed by employees, customers, and...
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...SUMMARY OF THE BUSINESS PROCESS MANAGEMENT GUIDE BOOK: An Integrated Enterprise Excellence BPM System - BY FORREST BREYFOGLE Objective: How the Reader, As Well As Organizations Can Benefit From the Methodology Described In the Book Introduction In the era where nearly everything is changing very fast, including technology, most organizations are forced to keep abreast with these changes, lest they become obsolete. And, it is with this tone, that organizations are looking for ways to run their daily business operations efficiently. Nevertheless, organizations have no other choice, but to fully embrace, the business process management techniques. Ideally, BPM is applied around identifying, as well as documenting core business operations within the business enterprise. Moreover, the whole technique revolves around main business processes such as, responsibilities, roles, inputs and outputs, and time or rather duration spent on doing a certain activity. However, a lot has been performed by organizations to manage and control business process effectively, realize main ones that will be done solely by the enterprise, while the less important ones to be delegated to vendors through outsourcing. With all the quickly changing directions and needs of business is making organizations to increase their concentration on business process management (BPM). Contrary to many peoples’ belief, BPM is a discipline. It is not an initiative put in place to improve business processes. Again...
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...Technology for Management Transforming Organizations in the Digital Economy International Student Version EFRAIM TURBAN, University of Hawaii at Manoa LINDA V O L O N I N O , Canisius College with contributions by: CAROL POLLARD, Appalachian State University . JANICE C. SIPIOR, Villanova University DOROTHY LEIDNER, Baylor University LINDA LAI, Macau Polytechnic University of China CHRISTY CHEUNG, Hong Kong Baptist University DEBORRAH CRISTOBAL, University of Santo Tomas, Philippines WILEY & Sons, Inc. CONTENTS 4 Networks and Collaboration as Business Solutions 112 I IT Supports Organizational Performance in Turbulent Business Environments 1 Toyota Scion's Innovative Advertising Strategies 2 1.1 Doing Business in the Digital Economy 4 1.2 Information Systems and Information Technology 11 1.3 Business Performance Management, Business Pressures, Organizational Responses, and IT Support 13 1.4 Strategy for Competitive Advantage and IT Support 18 1.5 Social Computing and Networking and Virtual Worlds 25 1.6 Why Should You Learn About Information Technology? 29 1.7 Plan of the Book 30 1.8 Managerial Issues 31 Minicase: NHS Hospitals Adopt Wireless 35 G Information Technologies: Concepts, Types, and IT Support 38 Mary Kay's IT Systems 39 2.1 Information Systems: Concepts and Definitions 41 2.2 Classification and Types of Information Systems 42 2.3 How IT Supports People 52 2.4 How IT Supports Supply Chains and Business Processes...
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...Gartner Business Process Management Summit 2013 13 – 14 March | London, UK | gartner.com/eu/bpm Aspire, Challenge, Transform: Driving Breakthrough Business Performance TriP rePorT The annual Gartner Business Process Management Summit was held on 13 – 14 March 2013, at the Park Plaza Westminster Bridge. This report summarizes and provides highlights from the event. SAve The DATe The Gartner Business Process Management Summit 2014 will take place on 19 – 20 March in London, UK. We hope to see you again! overview This year’s event was focusing on helping delegates break free from small scale, iterative BPM projects to deliver truly game-changing business transformation. In the opening presentation of the summit, Summit Chair John Dixon invited you to aspire to greater things, to challenge the status quo in your organizations and to transform your organizations using BPM. We carried this theme into our keynotes and track presentations, and we hope it has helped to spark some new ideas that will make a difference to you and your organization. TABle of ConTenTS Park Plaza Westminster Bridge, London, UK Tina Nunno speaking at the Gartner Business Process Management Summit 2013 2 3 5 Key Take-Aways Keynote Sessions Top of Mind Concerns — What Attendees Asked About Top 10 Most-Attended Sessions Attendee Snapshot Top 10 best-rated sessions Sponsors Post Event Resources 5 5 6 7 8 © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a...
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...automate clinical workflow will go. Due to technology, the hospital saw an 82% decrease in hospital acquired Methicillin-Resistant Staphylococcus Aureus (MRSA). There was a significant decrease in catheter-associated urinary tract infections and the hospital was able to have enhanced documentation of pre-existing pressure ulcers. All of this is because of the IT improvements the hospital. The technology used for workflow has been an essential part in the healthcare IT industry. It is what makes process automation so strong. It builds a safety net around patient care processes and administrative processes (Glaser 2011). The automated process works well and relieves some pressures of workers. The system assists with decision-making, time management, and response to changes in patient information. Implementing workflow technology showed measurable improvements in the quality of patient care. Since 2003, Chester County Hospital has more than 75 clinical and support processes that are automated. This shows that IT can improve and modernize health care if a facility is willing to have a certain framework of extraordinary complexity and variability (Glaser 2011). There are different levels that are included in this framework. A facility will first need rules and clinical decision support system alerts. This is a basic alerting system that prompts a notification that an action must be done. An example will be alerting a physician of a drug-drug interaction. The next level is the first...
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