Business Writing Portfolio
Natasha Allan
XCOM/285 Essentials of Managerial Communication
University of Phoenix
Reflection
Reflecting back on the Essentials of Managerial Communication and the last nine weeks, there have been several key points that will benefit writing skills in the workplace. The most important lesson learned is how to tailor a message for the audience which will receive it. A manager must know how to approach an audience be it an employee, a member of management or a customer. Each audience may need to be informed of the same information, but the way a manager presents the information to each should be different. A manager should also be aware of ethics and personal privacy when writing. It is easy for a manager to inadvertently create a problem for the company by doing something considered unethical by some or by invading an employee’s privacy. This course helped to understand how a manager should consider ethics and privacy when writing. This course also covered the considerations a manager must give an audience when deciding how much the audience knows about the subject matter. A manager does not need to assume the audience knows more information than it does, but he must also not bore an audience with subject matter the audience already knows. Lastly, a manager must keep in mind formality of documentation. A memo should be a more formal document than an e-mail. An e-mail to a fellow employee can be more informal than an e-mail to someone outside the company or to a customer. All of these points covered in the class will help to create more appropriate documents for every business occasion.

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