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Business Ogranization

In: Business and Management

Submitted By rockmanjacky
Words 1934
Pages 8
Organization conflict resolution
Lecture 6 Date: 2 December 2013


Learning Objectives
1. 2. 3. 4.

Understand the nature and sources of organizational conflict Know the mechanisms to obtain power, influence decision making and resolve conflict Identify sources of organizational power and tactics for playing politics Evaluate the costs and benefits of organizational politics


What is Organizational Conflict?
• • • • Stakeholders compete for the resources that an organization produces. Shareholders want dividends, employees want raises. An organization must manage both cooperation and competition among stakeholders to grow and survive. All stakeholders have a common goal of organizational survival, but not all goals are identical.

What is Organizational Conflict?
• The clash that occurs when the goaldirected behavior of one group blocks or hinders the goals of another Some conflict can actually improve organizational effectiveness
– Can overcome inertia and lead to learning and change


Cooperation and Competition Among Stakeholders


What is Organizational Conflict?
• Beyond a certain point, conflict becomes a cause for organizational decline
– Conflict leads to inability to reach consensus and indecision – Too much time spent on bargaining rather than acting rapidly to resolve problems

• On balance, organizations should be open to conflict and recognize its value


Relationship Between Conflict and Organizational Effectiveness


Pondy’s Model of Organizational Conflict

Stage 1

Stage 2

Stage 3

Stage 4

Stage 5

• Latent Conflict

• Perceived Conflict

• Felt Conflict

• Manifest Conflict

• Conflict Aftermath


Stage 1: Latent Conflict
• No outright conflict exists • but there is a potential for conflict because of subunit orientations. • Five potential sources of conflict...

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