| 2014 | | Shahjalal Islami Bank Ltd.
Shejoty Mahbub ID:09304014
Submitted to:Md. Tanvir Newaz Senior LecturerBRAC BUSINESS SCHOOL |

[Assessing customer satisfaction of sjibl] | [Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.] |

Table of Contents

CHAPTER: ONE

Introduction

1.1 Background of the report

Banks are the key financial institutions that play a vital role in the country’s economy. All sorts of financial and economic activities revolve around the bank. Bank creates and control money-market and promotes formation of capital whereas the industry produces goods and commodities. In a developing country like Bangladesh, banking is a powerful medium to bring socio- economic changes. The bulk of country’s wealth is provided by three important sectors which are- Agriculture, Commerce and Industry. So the nourishment of these three sectors is only possible through satisfactory banking facility.

It is a financial intermediary accepting deposits and granting loans offers the widest menu of services of any financial institution. They are the principal source of credit for millions of individuals and firms and for many units of government. Moreover, for small local business ranging from grocery shops to automobile dealers, banks are often the major source of credit to stock the shelves with merchandise or to fill a dealer’s showroom with new cars. When business and consumers must make payments for purchase of goods and services, more often not they use bank provided checks, credit or debit cards, or electronic accounts connected to a computer network. And when they need financial information and