ASSESSMENT 2
Part 3
Tasks 1 and 2
Manage Marketing Personnel

Exclusive summary

Context

Task 1 a.
Approaches taken to support people in a team environment

As a manager, it is your responsibility to ensure that people understand their roles and responsibilities.
My approach to supporting people in a team environment includes the use of coaching, mentoring and giving feedback. My approach of mentoring and coaching includes working with teams to identity the strengths and weaknesses and enhancing current skills or acquiring new skills because I think this will reduce the possibly of conflicts in the workplace and ensures that the team is equipped for new changes.
Giving feedback to staff and coaches was also used as part of supporting people in a team environment by having a meeting regularly, sending emails once a week, and giving feedback on a personal level positive and negative on areas where improvement is needed and using performance metrics to assess the performance of the organization. The outcome of these approaches would be having an effective team in the organization.

b. * Table 1. Relevant Policies and Legislation that might impact on supporting the staff

Relevant Legislation | Impact on managing performance | Anti – discrimination and harassment * Age * Race * Gender * Sexual preference * Religion | Ensures that no practice disadvantages a person or group because of a personal characteristic which is irrelevant to the performance of work. * Providing prayer room or for other religion purposes * * | Fair work act * Pay rate | * Paying employees based on the contract they have with you * Giving equal opportunity to everyone | Health and Safety act | Employers are responsible for providing a safe and healthy work environment * Providing a smoke free zone * Training and safety of electrical appliances * Making sure the shelf’s are safe | Holiday leave | | Organizational policies | Impact on managing performance | Code of Conduct | * The Code of Conduct sets out what is acceptable and unacceptable behaviour for employees * Each employee is expected to adhere to the code of conduct set out by the company | Customer Care Policy | Dealing with rude customers can impact on managing performance when it comes to the company reputation * Employees must service customers to the best of their ability |

Bibliography * http://www.studymode.com/essays/Managing-Individual-Performance-179383.html (2008) , jrodgz * http://www.bized.co.uk/educators/16-19/business/strategy/lesson/performance.htm ( 2005) , aashwin * Jane summers and Michael Gardiner, (2009), MKTG, 2nd Asia – pacific edition, Gengace learning. * Cottrell, s (2008) Principles of marketing (4th edition Ed). Pearson education limited. * http://www.voluntaryworks.org.uk/action-southbeds/OrganisationalPolicies.asp * http://www.fairwork.gov.au/resources/fact-sheets/conditions-of employment/pages/workplace-laws-go-national-fact-sheet.aspx (2013) * http://www.industrialrelations.nsw.gov.au/oirwww/About_NSW_IR/Legislation.page * http://www.fwc.gov.au/index.cfm?pagename=legislation (2013)