Ayman Mohammad Mourad
Nationality: Lebanese
Date of Birth: Nov-20-1987
Chtaura, Lebanon
Telephone: 009613024156
E-mail: ayman.mourad@live.com

PERSONAL PROFILE:
As a Bachelor of Hospitality and Tourism and after obtaining more than 8 years training and professional work experience within the hospitality industry, I am now ready to take on new responsibilities to further my professional career. My key strengths include strong analytical and logical skills, an eye for detail, communication and interpersonal skills. I enjoy working in a team and help others progress. At the same time I work well independently.

OBJECTIVE:
To secure responsible position that can challenge my abilities permitting me to totally utilize my issue solving, organizational, customer service and communication abilities. As Hospitality & Tourism specialist am looking to obtain a challenging and rewarding position.

EDUCATION:
Lebanese International University 2005-2011
Bachelor Degree in Hospitality & Tourism Management

Glion University 2012-present
Master of Business Administration International Hospitality
(General Management Service Industries)

SKILLS: * Communication * Catering * Banquet Operations * Customer Service * Menu Planning * Problem Solving * Work Under Pressure * Service Orientation * Coordinating * Monitoring * Team Work * Training * Day to Day Operation

EXPERIENCE:

SUHUL COMPLEX (Pools, Restaurants, Weddings, and Parties, Catering Service).
Cafeteria Worker/Waiter (Summer Time) 2004-2006 * Serve sandwiches, ice water, coffee, rolls, or butter to customers. * Collect payments from customers. * Locate items requested by customers. * Check with customers to ensure that they are enjoying their meals and take action to correct any problems. * Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. * Take orders from patrons for food or beverages. * Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. * Present menus to patrons and answer questions about menu items, making recommendations upon request. * Clean tables or counters after patrons have finished dining.

Food Service, Catering and Banquet Supervisor. 2008-present * Check the quality of raw or cooked food products to ensure that standards are met. * Monitor sanitation practices to ensure that employees follow standards and regulations. * Check the quantity and quality of received product. * Supervise or coordinate activities of cooks or workers engaged in food preparation. * Determine how food should be presented and create decorative food displays. * Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. * Estimate amounts and costs of required supplies, such as food and ingredients. * Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers. * Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. * Examine and resolve complaints regarding food quality, service, or accommodations. * Establish standards for personnel performance and customer service.

Park Hotel Chtaura
Front Desk Clerk (Training) 2007 * Greet, register, and assign rooms to guests. * Verify customers' credit, and establish how the customer will pay for the accommodation. * Contact housekeeping or maintenance staff when guests report problems. * Make and confirm reservations.

LANGUAGES
English- Some French- Arabic (Mother Tongue).
COMPUTER SKILLS Microsoft (Word - Excel - Power Point), Internet. Front Desk Programs. Restaurant Programs. REFERENCES Any other information, certificates, or references could be available upon request.