...leader in contract-based business process outsourcing services, has been successful in acquiring high-profile customers (e.g. Verizon, FedEx & Starbucks, among others) across a wide variety of industries. Despite Convergys’ impressive customer list, the company has seen its operating margin decrease about 20% over the past 5 years. Key decision makers within the company believe that this decline is due, at least in part, to issues relating to client retention and acquisition strategies. At present, Convergys classifies its customer accounts into 3 tiers: A, B & C. “A” customers are considered to be of highest value, followed by “B” and “C” customers. Although the idea of internally segmenting customers to most effectively allocate company resources (to maximize profit) is sound, the segmentation strategy ought to be well designed and it must incorporate metrics that reflect specific attributes of the industries being served, while at the same time aligning with Convergys’ overall philosophy and business objectives (such as growth, for example). As evidenced by the continuous decline in Convergys’ operating margins over the past 5 years, contrasted with the high quality service it provides and the growth of the specific companies and industries it services, it is apparent that Convergys’ approach to growth is not particularly effective. In this case analysis, we will provide recommendations on strategies Convergys could implement to better segment and service key customers,...
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...Insurance Matrix Type of Insurance Functions Example of Company Coverage Characteristics Auto The function of auto insurance is to protect drivers when they are involved in a collision or other type of incident such as fire, theft, or a natural disaster. The insurance company will pay the cost of repairing the vehicle or vehicles dependent upon which type of insurance the person at fault has purchased. Some types of insurance will also cover medical bills for injuries received as the result of an accident. State Farm Insurance Shelter Insurance USAA Allstate Insurance Geico Insurance Progressive Insurance AIG Insurance Medical payments Bodily injury Collision Comprehensive Uninsured motorist No fault Liability Underinsured motorist Towing Home Home insurance provides coverage for damage or destruction of the policyholder's home. It pays for damage by certain events such as fire, rain, wind, hail, or other natural occurrences. It can also cover losses due to theft or injuries on the property. Some areas have insurance specifically for earthquake or flood damage. State Farm Insurance AIG Insurance Allstate Insurance USAA Insurance Progressive Insurance Geico Insurance Farmer’s Insurance Liability Protection • Injuries and accidents • Lawsuits Personal Property Protection • Buildings and structures • Personal items • Living expenses Health Health insurance is purchased to pay expenses incurred as a result of an accident or illness. It covers...
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...Associate Level Material Appendix E Insurance Matrix |Type of Insurance |Functions |Example of Company |Coverage Characteristics | |Auto |To provide financial protection against physical |Nationwide, GEICO, State Farm, Progressive, Allstate, |Liability coverage pays for the legal responsibility | | |damage or bodily injury resulting from traffic |Amica. |to others for bodily injury or property damage. | | |collisions. | |Policies: (PAP) Individual coverage and family | | | | |automobile. (FAP) for several people in a family who | | | | |are driving the same car. | |Home |To cover the cost of re-building or fixing a home |Farmers, Allstate, Liberty Mutual. |Liability; responsibility for another person’s losses.| | |damage or destroy by fire, theft or other...
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...Top 10 Insurance Companies in India Author: Administrator Saved From: http://www.knowledgebase-script.com/demo/article-994.html The insurance sector in India has undergone a number of phases since its inception in 1818. The insurance sector gained real momentum in the last decade when the Indian government allowed private insurance companies to furnish insurance products. Moreover, India welcomed foreign direct investment up to 26% in the insurance sector and since then it has been booming, capturing every opportunity for growth. Top 10 Insurance Companies in India Here is the list of top 10 insurance companies in India. 1. Life Insurance Corporation of India (LIC) Selling Point: India's largest Insurance Company With estimated assets of Rs. 8 trillion (approximately $170 billion) and 2048 branches spread across India, LIC is not only the largest but the most popular life insurance company in India. Government-owned LIC still remains on the top even in the phase where there are many new players entering in the ring with customized insurance products. LIC has gained the consumer trust and credibility over the time that is essential to sustain in the insurance business. 2. Tata AIG Life Insurance Company Limited Selling Point: Insurance provider with the most reliable brand names Tata AIG offers a variety of insurance plans. The company has plans for everyone from children to students to corporate executives to senior citizens and it is the first private sector insurer...
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... LIFE GENERAL Insurance is a system to alleviate financial losses by transferring risk of loss from one entity to another. ‘Insurance’ is basically a sharing device. The losses to assets resulting from natural calamities like fire, flood, earthquake, accidents, etc. are met out of the common pool contributed by large number of persons who are exposed to similar risks. This contribution of many is used to pay the losses suffered by unfortunate few. However the basic principle is that loss should occur as a result of natural calamities or unexpected events which are beyond the human control. Secondly insured person should not make any gains out of insurance. It is natural to think of insurance of physical assets such as motor car insurance or fire insurance but often we forget that creator of all these assets is the human being whose efforts have gone a long way in building up the assets. In that sense, human life is a unique income generating assets. Unlike the physical assets, which decrease in value with passage of time, the individual becomes more experienced and more matured as he advances in age. This raises his earning capacity and the purpose of life insurance is to protect the income...
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...The Germania Life Insurance Company survived the Civil War, World War 1 and 2, the depression, recessions, and more. The company has learned to grow and adapt to the many changes that it faced. In the first two years of its operation, the company had insurance agencies all across the US in states that included Colorado, the Dakotas, New Mexico, and Arizona. In 1868 they became the first US insurance company to open an office in Europe. However, with the changes in the business world brought about by World War 1, Germania discontinued doing business in Europe 1917. At the end of that same year their name changed to The Guardian Life Insurance Company of America. In 1911 they moved to Union Square in Manhattan and for 85 years this office would serve as the headquarters for Guardian. After the company saw many years of growth and expansion the decision was made to provide more regionalized home office functions. Therefore, in 1982 three branch offices were created in Pennsylvania, Wisconsin and Washington State. Guardian started out as a company that was based on mixed stocks and mutual but in 1925 they switched to a full mutual company. Therefore, there are no stockholders or private owners. Policyholders own Guardian and when the company experiences monetary growth; it is shared with the policyholders in the form of a dividend. Guardian has been paying dividends every year since its inception in 1868. Today Guardian, well known as a strong and stable company, has grown to...
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...Managerial Appls of Info Tech Table of Contents 1. Business problem statement 2. Company background 3. Discussion of business issues 4. Benefits of solving the problem 5. Business/technical approach 6. High level solution 7. References 1. Business problem statement Their mission is to provide financial security and insurance products and has a very important purpose, annuity and investment services for insurance products. Also to provide incentives for families and business owners to reach agreement to set appointments for financial services and several charities that with being a resource center of influence, and investigative units around them. 2. Company background Established in 1845 and located in New York, New York Life Insurance Company is a Fortune 100 company and is the oldest and one of the largest mutual life insurance companies in America. The New York Life maintains operations in all 50 states and many markets in Asia and Latin America. The Company holds the highest rating for financial strength from four major players in the industry life insurance rating. In 2010, New York Life Insurance Company posted record sales in the U.S. individual life insurance, an increase of 39% 1 in 2009 and far above the industry growth of 12% in 2010.2. The New York Life offers a large staff of experts to support all products and give them to personnel training for their first 36 months to guarantee they are fully informed of any decision...
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...Diversity of New York Life Karrie McHugh Managing Global Diversity Table of Contents Page 3 - Executive Summary Page 4- Organizational Background Page - Selected Criteria/Audit Method Page - Description of the Organization’s Diversity Initiatives Page - Evaluation of the Organization’s Diversity Initiatives Page - Recommendations Page - References Executive Summary This paper is designed to explain the diversity audit on New York Life. They are a large organization that has been around since 1869. They have been a life insurance company that has survived through many tragedies. They claim to be a very diverse workplace. New York Life has established a diversity program that states “The New York Life Supplier Diversity Program is designed to ensure that diverse businesses have equal access to our procurement processes. Currently, the businesses we include as diverse suppliers are minority-owned, women-owned and Lesbian, Gay, Bisexual and Transgender (LGBT)-owned businesses. Our program has the enthusiastic support of our Chairman, President and CEO, Ted Mathas. Some of our current initiatives involve exploring innovative approaches to facilitate diverse business inclusion in non-traditional areas like management consultants and investment firms. We will continue to expand our customer base for diverse businesses and participate in activities that will introduce the company to new diverse suppliers. We are also encouraging our prime suppliers to subcontract...
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...affect your personal life and emotional health? That is a tough question. Celebrities are used to the gossip that goes on around them and most of them have learned how to deal with these kind of false rumors. The issue becomes when a lot of the private life of the celebrity is written on newspapers like the National Enquirer, which give light to all of the celebrities’ personal issues that go on from time to time. This is when big issues occur because it can have a major impact on a celebrities’ life if this information is harmful. The National Enquirer is a newspaper, which focuses mainly on gossip and entertainment. (www.nationalenquirer.com, 2011) It is a newspaper, which talks about the lives of all the Hollywood stars and sometimes even adds some false information to make the newspaper sound a bit more interesting. Its main targeted audience are people, usually women, who are interested in finding out what is going on in the famous celebrity lives. This issue occurred with an entertainer whose life was exposed on an article that the National Enquirer wrote. The entertainer was not pleases and decided to place a lawsuit against the organization and its president. Was it ethical for the National Enquirer to try to avoid a suit in California? This can be viewed and answered in many ways depending on your thoughts on this ethical issue. I believe that it was not a bad idea that The National Enquirer did not want to take this suit in California because its principle...
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...Sates. In that decision many employees including myself were offered to apply for jobs within Cox Communications and would receive a good amount of money to do so only if they were transferring out of state. If you were able to find a position within Cox California there would be no severance and no transfer amount given. Many employees rushed to apply for jobs that were not even within the specialty that they currently held locally in San Diego which backfired on many employees. The other jobs within the United States were less in pay considerably via California. Identifying and Diagnosing the Problem There are several factors to consider when transferring out of state. I am not a person who jumps right into applying for jobs I know personally I’m not qualified for. There were stages of shock, grief, and even mad at the company for doing this to us since we gave up most of our lives to work for this company which had given us room to grow and prosper in our careers. But to look at this in a positive way, we want to see what I can do to create a positive future for myself either with this company or go externally outside the company to find work. A decision will need to be made to either stay here in California or transfer to another State. (Bateman, 2011, pp. 89) The problem or identifying the problem is to find a job to replace the one I had. Do I want to take a break and double up on my classes at school or do I want to find a job whether it is local our...
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...Information Capitalism in California California, Silicon Valley, the home of technical innovations, websites, and social media with companies such as Apple, Google, and Facebook. Our present day birth place of every technological advancement industries in the country, and probably the world. For every possible future computer scientist, informational technologist, computer engineers, and many other skilled technicians, it’s their ideal location to thrive, to build their life, and career at. In other words, it’s the Holy Grail of technological industrial location in Northern California. Whenever we mention or hear about Northern California, most of the time we would think of Silicon Valley and its technological industries....
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...About 600,000 copies, almost twice the level in the next highest state, are sold in California. Jones, an entertainer and also a California resident, filed a lawsuit in California state court against the National Enquirer and its president, who was a resident of Florida because The National Enquirer published an article about Shirley Jones. The damages for alleged defamation, invasion of privacy, and intentional infliction of emotional distress were filed in a lawsuit by California. Calder v. Jones, 465 U.S. 783, 104 S.Ct. 1482, 79 L.Ed.2d 804, Web 1984 U.S. Lexis 4 (Supreme Court of the United States) What kind of paper is the National Enquirer? The National Enquirer is involved in giving exaggerated stories such as personal life or any scandal of any celebrity or news which create sensation and arise curiosity. It is a tabloid magazine and its main focus is on celebrity news and gossip. It is not considered credible because of its exaggeration. Despite of all this company has a strong base and standing. As per Funding Universe (n.d.), there are 1,331 employees with the Enquirer’s holding company, Enquirer/Star Group. Furthermore it has operating revenues of $275.38 million. A combined weekly circulation of seven million is enjoyed by the $1.25-a-copy National Enquirer and Star. More copies of TV Guide are sold. Was it ethical for the National Enquirer to try to avoid suit in California? According to Calder v. Jones, (465 U.S. 783, 104 S.Ct. 1482, 79 L.Ed....
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...The Gold Rush impacted California by creating opportunities for entrepreneurs, attracting immigrants to the territory and causing the development of cities and towns. The Gold Rush was sparked when gold was found at Sutter’s mill in 1848. Many people from all over the nation and the world soon poured into the area for a chance to become wealthy miners. However, many people found that it was easier to make a living by servicing the miners. Just as much money was in this business as in mining itself. As miners poured into California, businesses and towns would need to be made to help the miners and the local economy of the area. The Gold Rush united a nation that was separated into east and west. Not only did the Gold Rush unite a nation, it...
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...Kudler Frequent Shopper Program Lauriettta Oakleaf BSA 310 September 16, 2011 Jack Davis Abstract This paper talks about Kudler Fine foods and their speaking about incorporating the frequent shopper program into their store. They are considering the positive and negative benefits for the company and for the customers. They are trying to also consider the legality and ethical issues that would need to be issued for this to be installed. Kudler Frequent Shopper Program Kudler Fine food is an upscale specialty food store located in San Diego, California but they also have three sister stores in: La Jolla, Del Mar, and Encinitas where a customer can find in California(Apollo Groups, 2005). Kudler Fine foods was founded and is managed by Kathy Kudler, who is requesting a program that will track customers information on their purchases that they make at any of the three stores using a frequent shopper program. This program will award loyalty points similar to other program such as: Kroger, speedway, or chase banking when a customer uses their card at a retail store they will earn points on their loyalty card. A customer who makes a purchase using a loyalty card that will be provided through Kudler Fine food will receive loyalty points, but this program will only be for those customers that have signed up for it and wish to partake in the program. The customers participating, their purchases will be monitored and will be converted into loyalty points that they can...
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...Aligning Supply Chain Strategies with Product Uncertainties Hau L. Lee upply chain management has emerged as one of the major areas for companies to gain a competitive edge. Managing supply chains effectively is a complex and challenging task, due to the current business trends of expanding product variety, short product life cycle, increasing outsourcing, globalization of businesses, and continuous advances in information technology. The Internet has contributed to both the increasing needs and opportunities for improved supply chain management. With the Internet, companies in a supply chain can be connected in real time with information and knowledge shared continuously, new products and services can be designed to fit special market segments, and new supply chain structures can be developed to serve customers in a more direct manner. S When a company faces the pressure of excessive inventory, degraded customer service, escalating costs and declining profits, or a poor return on assets, its supply chain is out of control. On the other hand, when a company moves in to new markets or new technologies, it must have its supply chain prepared for the new business challenges and opportunities. Although there are many new supply chain concepts and fads designed to exploit the advantages of the Internet, successful companies understand that the right supply chain strategy is dependent on a number of factors: ▪ The strategy needs to be tailored to meet specific needs...
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