...Performance Metrics, what metrics, if any would you identify that are essential to managing the prescription fulfillment process at CVS. Ramias and Wilkens’ state that the starting point in developing metrics is to understand the expectation of the customer. Upon review of the data compiled by the PSI team, customers expect accuracy and timeliness. Therefore, most of the metrics developed below focus on measuring the two expectations and, I believe, are essential to managing the prescription fulfillment process at CVS. 1. Processing time – prescriptions filled per unit of time. A major customer complaint was time – either waiting too long in line, waiting for their prescription after the pick-up time, etc. 2. Number of prescriptions filled per day and median processing time. Again, this metric will help identify peak time periods, staffing needs, and eliminate waiting times by customers. This would also help to measure accuracy. If prescriptions are constantly wrong and the customer has to wait to correct them, the processing time will be higher than expected. 3. Hourly volume and median processing time. This metric would measure the volume of prescriptions filled per hour, the percentage of prescriptions filled in under the target number of minutes, and the median time to fill them per hour. Because heavy users cited service as their number one reason for switching pharmacies, and time is such a huge part of the customer’s expectations, metrics should be...
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...to recognize innovations and excellence. Examples – process improvement recommendations, social media presence, positive customer feedback, above and beyond duty, special project participation/completion, etc. End of day results reported to Supervisor/Manager. Supervisor/Manager validates point total with each recruiter during a daily performance review. I will install a MS Outlook email template on each recruiter’s laptop for easy reporting. Supervisor/Manager will report weekly results to the Sr. Manager. The Senior Manager will develop a MS Excel based management tool to consolidate the results and report to the Sr. Director NLT COB Monday of each week. Team results will be published at the Sr. Director’s discretion. The performance metrics will be used to document work ethic, identify potential training needs, and drive production. Processing week goal – 20 points. A processing week is defined as a work week with no scheduled deployments to training or BOG. Deployment week goal – 20 additional points. A deployment week is defined as a work with a scheduled deployment to training or BOG. Recruiting jeopardy Pitch – Baseball video from the untouchables. Recruiting Script training Kevin Flynn Offer Anthony Niman Offer, reporting instructions Courtney Offer Complete Gary Johnson’s...
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...Aronson Security Group asked us to comment on four questions related to metrics. Since creating, measuring and accelerating value is our focus, we were happy to oblige. Here were the four questions: * How do you determine what to formally measure? * How do you collect, understand and report on those metrics? * What value does security get from investing in metrics? * What value does the organization get from investing in metrics? What is Performance-Based security? Measuring security performance means assessing business and security results to: (1) determine how effective the strategies and operations are and (2) make changes to address shortfalls and other problems. There are different methods and criteria for measuring performance. However, the common strand through each is the ability to measure the results generated by core business processes, using specific metrics. For each process, there are many possible metrics. Why should Security Organization’s Measure? * Improvement: Understand your strengths and your weaknesses. Show continuous improvement over time. * Planning and forecasting: Performance metrics creates a progress trend line allowing organizations to not only be clear on their current performance position but also forecast their future condition based on the data * Technology Lifecycle Management: Performance metrics are non-existent for the up-time metrics of the hardware and software that security uses. But this ‘viability index’...
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...Teague Week 7 paper 4/22/13 There are many metrics used in network management that can be broke down into three sections including classic, cost, and revenue for short. The classic metrics consist of availability which is the percentage of time during which a service is functioning properly. Availability is broken into two aspects, as a whole and availability that factors maintenance, where maintenance is more effective because it only captures unavailability caused by a negative surprise. MTBF or Mean Time Between Failures is a measure of reliability its job is to give an indication of how often a service or device becomes unavailable, but not so much the length of the outage. MTTR also known as Mean Time To Repair provides the length of time it takes for services that are impacted by failures to be restored. Total cost of operations can be normalized over a different group of metrics, such as, the number of devices and the operational cost per device. Devices and differ in nature and scale so this metric is not always meaningful unless dealing with homogeneous environments. The number of ports is another metric that provides a more level playing field and allows operational cost to be compared across different types of equipment. An example of number of service instances could be the operational cost per voice extension. The number of end users would be the operational cost per employee in an enterprise. There are also metrics that concern the network management impact...
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...change with the environment. New generations and advanced technology continue to challenge organizations. To completely gain an understanding on the effectiveness of an organization, it is important to identify the three key metrics and provide an example for each. Next, a company will be selected for ineffectiveness and a description of practices that have contributed to the organizations ineffectiveness. The last metric is recognized for the beneficial purpose toward the effectiveness on the organization. Key Metrics and Examples "Because managers are responsible for utilizing organizational resources in a way that maximizes an organization’s ability to create value, it is important to understand how they evaluate organizational performance" (Jones, 2010, p. 15). The three key metrics for an effective organization are control, innovation, and efficiency. The first key metric is control which is defined as focusing on the customers, stakeholders, and internal and external resources of the organization. The second key metric is innovation which means the recreation or discovery of a new product. During the innovation of a new product, the organization must then look into developing new skills and processes for the employees. The third key metric is efficiency which means to stay on top of competitive products, gaining knowledge of new technology, all in a cost effective and timely manner. An example of control is when management takes the action to secure "scarce...
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...NOT MEASUREMENT SENSITIVE MIL-STD-961D 22 MARCH 1995 SUPERSEDING MIL-STD-961C 20 MAY 1988 DEPARTMENT OF DEFENSE STANDARD PRACTICE FOR DEFENSE SPECIFICATIONS AMSC D7117 AREA SDMP DISTRIBUTION STATEMENT A. Approved for public release; distribution is unlimited. MIL-STD-961D FOREWORD 1. This standard is approved for use by all Departments and Agencies of the Department of Defense (DoD). 2. DoD 4120.3-M, “Defense Standardization Program Policies and Procedures,” discusses the different types of specifications used by the DoD. This standard establishes practices for developing performance and detail specifications prepared by or for the DoD. This standard covers the requirements for "standard" performance and detail specifications, meaning specifications that are used on multiple programs or applications. 3. It is DoD policy to give first preference to developing and using performance specifications. If it is not practical or effective to use a performance specification, a non-Government standard should be used. If it is not practical or effective to develop and use a performance specification or non-Government standard, a detail specification may be developed and used, but only as a last resort. 4. There are two primary objectives for the changes to this standard. First, for the DoD to meet its military needs in the current economic and political environment, it must increase access to an expanded industrial base that can meet defense needs at lower costs with state-of-the-art...
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...Demand is one of the most important forces that make market economics work. Modern microeconomics is about demand. We intended to estimate the actual demand for Miniket rice to identify the reasons behind the stability in the Miniket rice market. Research shows us that the availability of rice is higher than the requirement of rice over the years. Rice is usually divided into three categories, i.e. coarse, medium and fine to identify the demand pattern of each category. Miniket is in the fine category. The demand of fine category in 2011 was 54 lakh metric tons. By analyzing rice yield data of the last 40 (1971-72 to 2010-11) years, it is found that rice production rate is continuously increasing over the year. In 1971-72, the average rice yield was 1.05 metric ton per hectare, while in 2010-11, it was 2.85 metric ton per hectare. So the demand of rice is also increasing at the estimated rate. It is known from the rice traders that Miniket rice which are being sold at present in Bangladesh is generally of fine quality. Department of Agricultural Marketing (DAM) has also taken this reality into cognizance in their daily and weekly price reporting. Since 2003, DAM is also reporting wholesale price of Miniketrice in Dhaka city markets. Matrix ranking shows that Miniket is the number one rice because of its high yield and high market price. Research shows us that Miniket has a high demand in market. Middle class family used to buy Miniket rice. Sometimes lower class even higher...
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...ANSWERS TO CONVERSION FACTOR PROBLEMS Conversion factors can be used to convert units or to convert between equivalent ways of expressing a quantity. The quantity in the problem is multiplied by one or more “conversion factors,” in which the numerator is equal to the denominator. Since the numerator and denominator of the conversion factor are equal, multiplying by the conversion factor is like multiplying by 1 and thus does not change the value of the original quantity. Use the table of English to Metric equivalents as needed. All answers should be in significant figures! A) Problems with a single conversion factor. 1. How many cm are in 18.9 inches? [pic] = 47.5 cm 2. How many grams are in 0.143 ounces? [pic] B) Problems with two or more conversion factors. 1. How many mL are in 0.037 quarts? [pic] = 35 mL 2. How many grams are in 0.397 pounds (lbs)? [pic] 3. How many micrograms are in 6.8 x 10-7 ounces? [pic] C) Using density as a conversion factor. The density of Al is 2.70 g/cm3. Remember, 1 mL = 1 cm3. 1. What is the volume of 0.810 grams of Al? [pic] 2. Find the mass in grams of 0.327 liters of Al. [pic] 3. Find the volume in liters of 16.2 kg Al. [pic] D) Complex conversions 1. Convert the density of Al to pounds/quart. (Convert one unit at a time. First, convert grams to pounds, and then convert cm3 to quarts.) [pic] 2. Convert the density of Al to ounces/in3. (1 in = 2.54 cm; 1...
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...Problems In Joint Products 1. B ltd. manufactures product A, which yields two by-products B and C. The actual joint expenses of manufacture for a period were Rs.8,000. It was estimated that profits on each product as a percentage of sales would be 30%, 25% and 15% respectively. Subsequent expenses were: A B C Material 100 75 25 Direct wages 200 125 50 Overheads 150 125 75 450 325 150 Sales 6,000 4,000 2,500 Prepare a statement showing the apportionment of the joint expenses of manufacture over the different products. Also presume that selling expenses are apportioned over the products as a percentage to sales. 2. In a process line of XY Co., three joint products are produced. For the month of May 1999, the following data were available. Products L M N Sales price per kg. 5 10 20 Post-separation point costs 10,000 5,000 15,000 Output in kg 2,500 1,000 1,500 Pre-separation point costs amounted to Rs.20,000 The joint products are manufactured in one common process, after which they are separated and may undergo further individual processing, the pre-separation point costs are apportioned to joint products according to weight. You are required to prepare a statement showing the estimated profit or loss for each product and in total. 3. In the course of manufacture of the main product ‘P’, by products ‘A’ and ‘B’ also emerge. The joint expenses of manufacture...
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...University of Phoenix Material Week 1 Exercises Prepare written answers to the following exercises: 1. As a field agent, you must determine the cause of a disease outbreak in the Los Angeles, California, area. You discover that the disease originates from contaminated halibut. You write a report to your supervisor, which includes a description of the physical dimensions of the fish (length and weight). Your supervisor asks that you send the fish and a report about the fish (length and weight) to the Pasteur Institute in Paris, France. Because France uses the metric system, you must convert the figures for length and weight. Complete the following chart by converting the inches and pounds to centimeters and kilograms: |Physical measurements of specimen | |Length (in inches) = 36 |Length (in centimeters) | | |=91.44cm | |Weight (in pounds) = 20 |Weight (in kilograms) =9.07kg | 2. State the law of mass and energy conservation. Describe how you might demonstrate this law. The law of conservation of energy, is when the total amount of energy remains constant, but can change forms from one to another. The law of conservation of mass is when the total amount of mass remains constant, even if you change the shape or the chemical make up. I would demonstrate this law by proving how the energy and mass stays constant. 3. Adapted...
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...In a market which works properly, the unit which is most cost-competitive will produce as much as it can in the limit of its capacity and if the capacity is lower than total demand on the market. The second most cost-competitive unit will do the same so long as the addition of its capacity and the first unit’s capacity isn’t sufficient to meet total demand. This will continue until total demand is satisfied. The units whose production costs are higher and which are not needed to meet total demand will either be idle or shut down (or not built if they don’t exist). Take the instance of the paper industry. We assume total demand for paper will be equal to 75,000 tonnes. There are three firms interested by this market: Alpha, Bravo and Romeo. Each one has production units whose costs per tweety and whose capacity are illustrated in the table below. Firm Production Unit Cost per tonne Capacity Alpha Alpha 1 700 40,000 Alpha 2 850 25,000 Bravo Bravo 1 750 25,000 Bravo 2 1200 100,000 Romeo Romeo 1 1000 10,000 1. Which units will produce in this market? Be precise and illustrate with a drawing. 2. What will be the market price for the tonne of paper? Show graphically the profits that each unit (Alpha 1, Alpha 2, Bravo 1, ...) will be making. 3. Bravo is wondering if it should increase the capacity of Bravo 1. What would be the consequences of such a decision? Illustrate this with a new drawing. 4. Alpha is reconsidering its position on the market and its...
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...Introduction: The purpose of this experiment is to determine how the deflation of a soccer ball affects the length that it travels when kicked. Due to our many years of soccer experience, we decided to choose this experiment to prove our theory that the amount of air inside of the ball has an effect on the distance that it travels. This theory of ours spirals from the unwritten rule that there is a “perfect” ball in soccer; not too full of air, but not too flat at the same time. As soccer players, when you kick the ball… there is a certain sweet spot when the ball meets your foot – if it is and it is inflated too much. This experiment will help us to determine which deflation rate yields the most successful distance. Design: For our experiment, we wrote down the names of the girls in first period soccer and put them into a hat, we drew thirty names to achieve our population total, and from the total population, we needed two treatment groups for the experiment. We drew names out of the hat and placed them alternately in group one and group two – until we had a population of thirty people split into two sample groups of fifteen. Drawing names out of a hat ensured that our subjects were randomly chosen and that there wasn’t any bias. We did not select the thirty people to participate before placing names into the hat because that could also have been a source of bias (we could have picked our friends or only girls on varsity). The sample subjects in group one were tested with...
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...Module “A or B” This section gathers users Age, Height, Weight. Then it converts your height into centimeters and weight into kilograms. Once the user’s height and weight is converted, the program calculates your BMR first without activity. Then it figures out your BMR with the user’s enter activity level. Start Assign “OZ=16” Assign “KG=.454” Assign “IN=12” Assign “CM=2.54” Display "Enter your gender by typing Male or Female" Input “Gender” Display "Enter your age in number of years" Input “Age” Display "Enter your weight in number of pounds" Input “Weight” Display "Enter your height in feet and inches" Display “Feet” Input “Feet” Display “Inches” Input “Inches” Display "Enter your activity and exercise level" "Please input on of the following selections:" "L for Low Activity" "LI for Light Activity" "M for Moderate Activity" "V for Very Activity" "E for Extra Activity" Input “ActLvl” Display "Now let's find out your weight in Kilograms" Assign “WeightinKilos=Weight*KG” Display "your weight in Kilograms is " & WeightinKilos & " KG" Display "Let's Figure your height in centimeters" Assign “heightInCenti=((Feet*IN)+Inches)*CM” Display "your height in centimeters is " & heightInCenti & " CM" If “Gender=”Male”” Assign “BMR=66+(13.8*WeightinKilos)+(5*heightInCenti)-(6.8*Age)” Display "Your BMR as a male is " & BMR Else Assign “655+(9.6*WeightinKilos)+(1.8*heightInCenti)-(4.7*Age)” Display "Your BMR as a female is " &...
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...Module 2: Keywords Law of conservation of mass: A law which states that "mass is neither created nor destroyed in chemical reactions". This essentially means that the same number of atoms of each type occurring on the reactant side must also appear on the product side. Integer: A whole number (i.e., a number that contains no decimal or fractions). Uncertainty: A characteristic of every measurement, indicating the error in a reported value. This is generally specified using significant figures. Significant figures: A method for reporting the results of a measurement that includes all known or certain digits and a final digit that is considered uncertain. SI Units: The International System of units that is based on the metric system and uses SI derived units for length, mass, time, etc. and prefixes to indicate magnitude (i.e., powers of 10). Density: The physical property of a substance that corresponds to the ratio of its mass to volume. This property does not depend on the amount of substance. Dimensional Analysis: A method for solving numerical problems that uses 'conversion factors' to cancel out unwanted units and results in an answer with the desired units (i.e., dimensions). 5. If the density of a substance is 4.14 g/cm3, what is the mass in milligrams of a piece of this substance with a volume of 15.46 mL? 6.40 x 104 mg Object A covered a certain distance in 1.8 x 10-9 s whereas to cover the same distance, object B took 3.6 ns. Which of the...
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...University of Phoenix Material Week 1 Exercises Prepare written answers to the following exercises: 1. As a field agent, you must determine the cause of a disease outbreak in the Los Angeles, California, area. You discover that the disease originates from contaminated halibut. You write a report to your supervisor, which includes a description of the physical dimensions of the fish (length and weight). Your supervisor asks that you send the fish and a report about the fish (length and weight) to the Pasteur Institute in Paris, France. Because France uses the metric system, you must convert the figures for length and weight. Complete the following chart by converting the inches and pounds to centimeters and kilograms: |Physical measurements of specimen | |Length (in inches) = 36 |Length (in centimeters) = | |Weight (in pounds) = 20 |Weight (in kilograms) = | 2. State the law of mass and energy conservation. Describe how you might demonstrate this law. 3. Adapted from Exercise 116 in Ch. 3 of Introductory Chemistry: Global warming refers to the rise in average global temperature due to the increased concentration of certain gases, called greenhouse gases, in our atmosphere. Earth’s oceans, because of their high heat capacity, can absorb heat and therefore act to slow down global warming. Imagine that you have a container of seawater. Assume that...
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