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Career Development

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Training and development
With a new sales team put together, there are some things that the new members of the team need to learn. Although they all excel in their different fields of knowledge, we still need to train them on proper sales skills that they need to operate fluently in this company.
OBJECTIVES
• This training will look to teach and improve their knowledge and performance standards.
• With the company switching to a different style of satisfying customers via sales and service, the primary objective of the training will be customer service/ relations.
• To educate employees on how to use new technologies that will be used on the job.
• Most of the employees inducted into the new sales team previously worked personally rather than with a team so we will look to teach interpersonal skills. This training will help fashion a new team orientation within the employees and help them work interdependently with their team members to achieve organizational goals.
PERFORMANCE STANDARDS
The performance will be rated per quarterly. These standards will be rated both quantitatively and qualitatively. The ratings will be based on;
Sales figures
The sales figures are a major part of the organization so it requires a lot of attention. With the primary motive of the organization being to maximize profit, the achievement of quarterly sales goals will be a major determinant of performance standards. If the figures achieved by an employee are below the goals set at the start of the quarter, the employee will have to go through additional training.
Customer feedback
Our performance standards will also be measured by customer performance. The “customer is king” has always been in slogan in the world of sales and service and we will continue in the trend. If the customer is treated right they will continue to come back. Thus maintaining and increasing our clientele...

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