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Carnival Cruise Line

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Submitted By h0n3y085
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Carnival Cruise Lines
DATE: May 21, 2015
TO: Gerry Cahil

Subject: Carnival Splendor
I’m writing this memo in correspondence to the events that occurred on the Carnival Splendor, along with issues and their implications with recommendations for action and how to communicate these solutions to all who are affected.
On Sunday, November 7, 2010, Carnival Splendor departed from Long Beach, California for a weeklong cruise of the Mexican Riviera, carrying 3,299 guests and 1,167 crew members. At 6:00 am on Monday, November 8, 2010, a fire starting in the aft engine room caused failure to one of six diesel generators. The fire was extinguished within hours by crew members with no injuries to passengers or crew. The intense heat severely damaged the power lines housed in the ceiling of the aft engine room causing the forward engine room to become inoperable. Engineers were unable to restore ship power thus having to use auxiliary generators, resulting in no telecommunication service, refrigerated food, sanitation problems and disabled elevators, amongst other inconveniences. Guests were evacuated to the upper level of the ship and later allowed to return to their cabins. Food and drinks were provided to guests until they arrived back in San Diego the morning of Thursday, November 11, 2010 (O’Rourke, 2013, p. 140).
The major issue at hand is the actual fire that started in the engine room. The fire disabled all power generation onboard although the ship was designed to ensure that damage to a single generator and switchboard wouldn’t inhibit the rest of the ship’s engines. The fire put passengers and crew members in serious danger causing damage to power lines housed in the ceiling of the aft engine room rendering the forward engine room inoperable. All of which caused the ship to lose power and create major distress on the passengers and crew members. Lack of firewalls is also a critical issue, and with firewalls in place damage could have been avoided.
The lack of evacuation process and rescue plan is also an issue. With a proper plan in place, passengers and crew members can go to safety in a timely and orderly fashion. Emergency lights are necessary for interior rooms so passengers can see. Improvement to the plumbing system to avoid waste capacity is needed along with the presence of medical staff on board to assist in case of medical emergencies, and a plan to contact passenger’s family members is necessary to make them aware of any issues and keep them update on new developments.

Carnival Splendor
May 21, 2015
Page 2 of 2

Recommendations
1. Sign the attached letter of apology to the customer. This letter not only apologizes for the incident, the inconvenience and disappointment caused by the events that occurred but also the steps we are taking to investigate this matter. (Action: President)
2. Follow up with the Panamanian government to get the results of the investigation of the fire. Send copies of the report to Cruise Director John Heald and Gerry Cahill (Action: Senior Manager)
3. Contact the shipbuilder’s company to set up a meeting to discuss the design of the ship. Discuss how and why the generator was able catch fire and inhibit the rest of the ship’s engines despite the design. Also discuss the option to include firewalls and fireproof material to prevent power line damage. (Action: President)
4. Create, practice and implement an effective evacuation and rescue plan that includes medical staff and a form of communication to passenger’s family members. This plan will be a structure of how passengers are to evacuate during emergencies along with how the ship will request help from outside the vessel and to notify family members. Practicing will help identify problems and weaknesses with the plan that are not obvious in its theoretical form (Stratfor, 2014). (Action: Senior Manager)
5. Contact contractors to inquire about upgrading the plumbing and emergency lighting systems. This plan should reduce the possibility of waste being to capacity in such cases and the addition of emergency lighting will allow light into interior rooms. (Action: Senior Manager)
Individual meetings should be scheduled with each individual or department to discuss the above recommendations and action plans.
TW

References
O'Rourke, J. (2013). Management Communication A Case-Analysis Approach (5th ed.). Upper Saddle River, NJ: Pearson Education, publishing as Prentice Hall.
Stratfor. (2014). The Importance of Evacuation Plans. Retrieved May 15, 2015, from http://www.kvue.com/story/news/world/stratfor/2014/11/14/the-importance-of-evacuation-plans/19021215/

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