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Carpet Capital Culture Clash

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Submitted By mminichan
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Carpet Capital Culture Clash
Issues
The primary subject matter of this case concerns the issues faced in an U.S. company with a large percentage of immigrant Latino workers and the resulting interaction with their original Anglo workforce. There are numerous cultural misunderstandings in this case study between Anglo and Latino workforce. The Human Resource Department is unclear how to address the issues facing in the company.
The restroom
One of the cultural challenges that company is facing is soiled toilet paper scattered or piled all over the plant’s bathroom floors. In Mexico and other Latin American countries, the sewer or wastes pipes leading from the building are usually small in diameter compared with U.S. standards. In addition, the water pressure or volume generated is also less and toilets are much more prone to clogging. Individuals are taught at an early age to dispose their used toilet tissue into the basket provided. It is very much possible that restrooms at the company sites do not provide waster basket for used toilet tissues disposal. Or there is no sign in the restroom to let Latino workers know that their toilets have plenty of horsepower to flush away anything.
Banking
The Mexican banking system is much different than most Anglo Americans are used to. Mexicans distrust banking system due to history of corruption in Mexico. Many of them choose to keep their money in their house. Furthermore, many Mexican immigrants, in fact, immigrants in the U.S. are illegal immigrants or immigrants who lack traditional documents such as a driver’s license and Social Security number or just simply lack of any kind of legal identification to even open a bank account in the U.S. The fear being exposed to the government and lack of understanding on how American banking system work are possible reasons why Latino workers do not use bank.

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