Tiffany Casey BCOM/275 6/15/14

When thinking about how this course will help career goals, my initial response would have been not at all. I did not sign on for a writing course. Nothing in the course description prepared me for the numerous writing assignments, rubrics and AP style. My profile results indicate I am a factual, data person. When introduced to the learning style of the class, I wasn’t sure how or if the course would apply to my career. After a week or two, I began to understand the course is a contributor to my career. The profiles and readings provide fundamental knowledge to communicate and channel information effectively. Internalization and application of course material will build the strong relationships needed to succeed. Thinking style and the tools to debate an argument are critical to master career demands. Often, my job requires sitting in as a third party on complaint issues. Frequently, the complaint is reviewed prior, and opinions formulated. For example, patient hotlines daily; she has been to multiple facilities and causes disturbances frequently. Several managers have tried to resolve the conflict without success. Finally, I have a grievance meeting with the patient. My preconceived expectation is the meeting will end with unfavorable results. However, I utilize learnings from the class, putting aside judgments and biases. I participate in the meeting, ensuring my active listening skills are in full effect. To my surprise, the patient leaves satisfied, and I feel a sense of real accomplishment. The complaints from the patient were valid and factual. Eliminating bias and judgment and