Premium Essay

Carson Manor Case Study

In: Business and Management

Submitted By miZoury
Words 931
Pages 4
1. What would be your analysis of the current situation? (4 pts)
The current situation at Carson Manor is that they have continually had problems relating to budgeting and cost control, and the council which funds them now wants to get to the root of the problems. They’ve asked for, based on the recommendations of an internal report, an outside consulting company to offer proposals as to how they would methodically go about their research; the chosen company will be based on the cost of their study and the expected savings that come from their recommendations, as well as previous experiences and references.

2. What are the basic issues? (Please list at least 4 and explain each with one sentence) (6 pts)
The key issue seems to be cost, first and foremost. Carson Manor’s costs were approximately 14% higher than state averages on a per-bed basis, something which clearly needs to be addressed.
Another key issue is the bureaucracy within the structure of the command chain; there is a convoluted hierarchy and this could have a negative impact on the efficiency of operations for Carson Manor as decisions take a long time and there may be a lack of responsibility as there are many groups and boards which make decisions, rather than an individual manager which may be the case at a private institution.
There hasn’t been a form of classification of care requirements for patients, therefore the facility isn’t being as efficient as it could and in fact the report seems to indicate that the level of care currently available isn’t at the level which patients require.
Another issue is the cost of the study to take place and the actual practicalities of the implementation of new strategies to aid problem areas.

3. Which consultant should be recommended for the Carson Manor Study? Please justify your choice (10 pts)
I believe that the Carson Manor Study should be…...

Similar Documents

Premium Essay

Carson Manor Case Study

...Executive Summary The following case study report is for Carson Manor, a Winston based non-profit organization that provides nursing care service for senior citizens. The report will identify key issues that may impact Carson Manor’s day-to-day operation on the basis of budgeting, cost control and cost measurement. The key issues will be analyzed against Carson Manor’s objective to outsource a solution provider to conduct a review of their current situation. This report will evaluate three bidders based on total cost of study, potential savings, possible implementation, experience and references. A recommendation is stated at the end of the report, which comprises the possible solutions to the key issues and some actions need to be taken after selecting one of the three bidders. This report would recommend that Clarke-Hamilton Ltd. would be an optimal consultant for Carson Manor given their highest expected savings, suitable implementation of a patient classification system, excessive experience and positive feedbacks from users. Background Description Carson Manor was a not-for-profit institution that provides nursing care services for aged people. It was founded in city of Winston 30 years ago and currently became a medium sized institution with a bed capacity of 470 and a total of 235 employees. Carson Manor administrator is responsible for overseeing day-to-day operations and serving as an information conduit to Mr. Henry Davis, the director of social services. Mr...

Words: 2520 - Pages: 11

Free Essay

Case Study Case Study Case Study

...This case study is an excellent example of how different types of parties can be brought together in a large scale transaction and how the original energy of those early meetings can be lost over time. I imagine that when Anthony Athanas was purchasing those old piers back in the 1960s many, if not all, of his colleagues, friends, and family members told him that he was off his rocker. I’m sure Athanas was looking at this land as his family’s ticket to financial prosperity and somewhat of a legacy that he could leave to his descendants for years and years to come. One of the items I wish the case would have divulged is the amount of money that Athanas had invested in the properties. For me this information would have given an insight to his net worth and how much he had riding on this investment. I assume it was substantial given his actions later in the process. Twenty years later Athanas’ dreams came true and all those naysayers were more than likely green with envy. The amount of pride Athanas’ had in his investment at that moment had to have been insurmountable. Being approached by a big time real estate development company and their extremely wealthy client, Hyatt Corporation, must have made Athanas feel larger than life and made him feel like something he isn’t, which is a developer himself. The case doesn’t give much insight into whether Athanas had any representation or anyone consulting him throughout the process. From the beginning, I saw this as matchup...

Words: 1190 - Pages: 5

Premium Essay

Erica Carson Case 1-2

...Case 1-2: Erica Carson Name: ________________ Group: ___A or B________ Date: ________________ ------------------------------------------------- Situation: * Erica Carson is PM for Wesbank, a financial institution (note: You are Erica) * Reports to VP Supply * Unsolicited bid from Art Evans, Sales Rep. Killoran Inc. * 10% reduction on printing and mailing of checks * not current supplier * Westbank provides free checks at a cost of $8M per year * Current situation – 50% split suppliers, last 5 years * Supplier A prints and mails 50% checks, renewed contract 8 months ago * Supplier B prints and mails 50% checks, contract expires in 4 months * Each 2 year contract, good quality and service * Costs studied one year ago, determined pricing was fair BASIC ISSUES; (note - tie to elements from textbook) 1. Purchasing for a service organization. 2. The price, quality, delivery, service trade-off. 3. Supplier selection and splitting of business. 4. The purchase of services. 5. Treatment of unsolicited proposals from suppliers Tasks: * What does Erica do? * Does Erica consider the bid? 10% savings = $800M * Status quo * What are alternatives? Need to weigh alternatives. * Complete cost-benefit analysis * Are checks really needed? * What is core competency of bank? * What is business imperative with checks? * What is company / VP......

Words: 541 - Pages: 3

Premium Essay

Carson Manner

...Radek Vovesny SCM 355 Case Write up – Carson Manor 1. Prior to the case study Carson Manor had a history of problems related to plans fro budgeting and controlling the costs. One of the significant problems that they encountered was that on average their costs were 14% higher than the ones of private institutions. Therefore, Carson Manor has decided to change this and focus on the main three objectives; first of all, prepare a comparative analysis of their institution to other state facilities, so they understand where they are standing and maybe can use a little bit of benchmarking approach, secondly, they needed to focus and review their increasing cost efficiency and its feasibility, thirdly, they would need to evaluate possible alternatives, which included; contract management and in-depth operational review and cost efficiency study provided by an external agency. 2. First off, we need to analyze what PSD is to determine its role. PSD stands for Purchasing and Supply Division. PSD oversaw the city’s expenditures and cash outflows for major project investments. Its main objective was to minimize cost while delivering consistent and desirable quality products, which are reliable and right on time. However, PSD recently switched a director (about two years ago) and was hoping in achieving these objectives. PSD should help achieve Carson Manor their objectives, however, they oversaw the procurement section of city expenditures for a while, so why is, that the......

Words: 996 - Pages: 4

Premium Essay

Case Study

...Personal history (nurture) + Social situation (environment) = Attitude + Response In the factory workers' case, productivity rose because they were being observed. This is known as the Hawthorne Effect (named after the factory where the research took place). It means that the mere observation of a group tends to change it. Although each person will have a different response to change (personal history), they often show their attachment to the group (social situation at work) by joining in a uniform response to the change. For example, one person's personal history might be so strong that she works harder when a change is introduced, while the rest of the group's social situation is strong enough that they threaten to strike because of the change. Although each person in that group might want to something different, such as place more demands, ignore the change, work harder, etc.; the need to belong to a group often sways individuals to follow a few individuals — “we are all in this together.” Sometimes the response towards change is influenced mostly by personal history, sometimes it is swayed mostly by the social situation, as John Donne stated so elegantly: No man is an Island, entire of itself; every man is a piece of the Continent, a part of the main; if a clod be washed away by the sea, Europe is the less, as well as if a promontory were, as well as if a manor of thy friends or of thine own were; any man's death diminishes me, because I am involved in......

Words: 3437 - Pages: 14

Premium Essay

Case Study: Silent Spring

...* Provide a brief explanation of the cause and effects associated with this case. Rachel Carson had a history of interest with the chemical called DDT. She had tried to get DDT some attention unsuccessfully until her book came out in 1962. She had a friend who wrote her about the large bird kills on Cape Cod from the use of DDT. DDT around the late 40’s and 50’s was thought of a miracle pesticide and its use became very popular. Carson tried over a long period to get a magazine to support her in showing the negative side of DDT usage. But after a long time she had a lot of her own research and decided to go on with her own book. Her book “Silent Spring” showed how ddt entered the food chain and then we stored in the fatty tissues of animals and even humans which was the cause of cancer and genetic damages. Carson discovered that a single application of DDT to a crop would kill insects for months, and it would kill more than just the target insects. Even after being diluted by rain it would still remain toxic to the environment for a long period of time. Carsons book concluded that DDT, along with other pesticides had irrevocably harmed birds and other animals which had contaminated the worlds food supply. * Provide a brief explanation of biomonitoring and the steps involved in risk assessment. Relate these to the case study. Biomonitoring is a method for determining which chemicals get into members of the populations and what those concentrations are. It can be used to......

Words: 1016 - Pages: 5

Free Essay

Carson Manor

...MKE402 CASE STUDY CASE6-3 Carson Manor 1. Identification of Problem: -Key issues/problems Carson Manor is a senior home that has been open for many years. There operation is to provide housing for the elderly that require the care and supervision of nurse’s. The key issue of the Carson Manor study is to reduce cost on a per-bed basis to be in-line or near the state average. Currently Carson Manor costs are approximately 14 percent higher than state averages on a per-bed basis. -Subsidiary issues Subsidiary issues include; finding goods and services at minimum cost that will be consistent with desired quality, delivery timing, and reliability. Carson Manor has had issues with measuring and controlling costs. Without change, nurses will not be able to provide good quality care for their patients and patients will receive unequal care. The increasing levels of care required by Carson Manor residents have a major influence on costs. 2. Situational Analysis - Relevant Factors * Average cost of per-bed costs within the state * Identification of problem areas in Carson Manor that could use strategies made up by the city to help productivity (ex. contract management services) * Review of administration, staffing, and organizational design and management systems. * Resident care assessments (what materials are needed, what requirements/skills should the nursing staff have) * Develop comprehensive recommendations for improved operating......

Words: 1099 - Pages: 5

Premium Essay

Case Study

...The Case Study Approach Linda P. Williams Liberty University Online Author Note Linda P. Williams, Department of Psychology, Liberty University Online Correspondence concerning this article should be addressed to Linda P. Williams, Department of Psychology, Liberty University Online, 1971 University Blvd, Lynchburg, VA 24515, E-mail: lwilliams91@liberty.edu The Case Study Approach Introduction At some point during the pursuit of a degree psychology, the time comes when a student must learn various research techniques. One of the many approaches is case study, which this paper will focus on. Areas of discussion include reasons for using a case study, advantages/disadvantages to the approach, and ways acquire information to perform a case study. The essence of a case study A case study is used to offer a mental accounting of a person, school, neighborhood, business, or group of individuals over the course of time, way of research. It is sometimes referred to as naturalistic observation, but does not always follow the same protocol. Mental accounting is done by means of observation of various behavior or mind sets operating in their natural environment. This is noteworthy, especially when participants have a distinct disorder worthy of being studied to further the cause of research and development. Depending on the purpose of the investigation, the case study may present the individual’s history, symptoms, characteristic behaviors, reactions to......

Words: 671 - Pages: 3

Premium Essay

Skyview Manor Case

...Average Revenue – Variable Costs per Unit Total Fixed Costs = Total Costs – Variable Costs Total Costs = $138,410 (Total Expenses, Exhibit 1) In this case, Variable Costs would include Cleaning Supplies, Linen Service, and one half of Miscellaneous expenses; therefore, Total Variable Costs = 1,920 + 13,920 + 3,657 = $19,497 Thus, Total Fixed Costs = $138,410 - $19,497 = $118,913 Average number of rooms occupied per season = 120 days x 80 rooms x 80% occupancy rate = 7,680 Variable Cost per Unit = $19,497/7,680 = $2.54 Average revenue (price) = $160,800/7,680 = $20.94 Thus, break-even point = $118,913/($20.94 - $2.54) = 6462 room nights total / 120 days = 54 rooms Question 2. Weekend nights for the season = 120 nights/7 nights in a week x 2 weekend nights = 34 weekend nights Contribution margin from question 1 or Average Revenue – Variable Cost per Unit = = $20.94 - $2.54 = $18.4 Loss: 80 – 72 = 8 rooms x 34 weekend nights x $18.4 = $5,005 Profit: 72 rooms x 34 weekend nights x $5 increase in rates = $12,240 Difference = $12,240 - $5,005 = $7,235 (number if positive; therefore, we have a profit and we should add it to profit before taxes) Therefore, revised profit before taxed would be equal to $22,390 + $7,235 = $29,625 Question 3. Contribution Margin = Average Revenue – Variable Cost per Unit According to the case, the plans were to reduce the rates for the off-season to $10 and $15 for single and double occupancy respectively. Therefore, the average......

Words: 782 - Pages: 4

Free Essay

Case Study

...Case Study Complete Case History The patient in this case study reports being ‘sick with flu’ for 8 days. She has been vomiting, and cannot keep any liquids or food down. She also reports that she has been using antacids to help calm the nausea. After fainting at home, she was taken to the local hospital, severely dehydrated. Upon looking at her arterial blood gas result, it would appear that this patient would be suffering from metabolic alkalosis. This patient’s pH is greater than 7.45 (normal: 7.35-7.45) and her bicarbonate (HCO3) is greater than 26 (normal 22-26). Blood gases indicate that case study patient is suffering from hypochloremic metabolic alkalosis. Focused Assessment The case study patient reports being “sick with flu” for eight days. She reports vomiting several times a day and taking more the recommended dose of antacids. She reports that she fainted today at home and came to the hospital. The case study patient reports that this all started approximately eight days ago. The case study patient also reported taking excess amounts of antacids. Ingesting large amounts of this medication can cause metabolic alkalosis. When antacids are taken in large doses, the ions are unable to bind, and therefor the bicarbonate is reabsorbed and causes alkalosis (Lehne, 2013). Renal and Respiratory systems response Hypochloremic Metabolic alkalosis occurs when there is an acid loss due to prolonged vomiting which causes a decrease in the extracellular...

Words: 289 - Pages: 2

Free Essay

Case Studies

...Case studies Name: Tutor: Course: Institution: Date: Flying to the Auto Bailout on a Private Jet Basic problems In this case study, there is wastage of resources. The CEOs of the nation's three largest automobiles uses private jets to attend the corporate public relations congress. This is wastage of resources since they are using private jets to travel when their companies are struggling to stay afloat. Ignorance is another basic problem evident in this case study. These CEOs are very ignorant. They attend the corporate public relation congress in Washington unprepared and thus appear to know nothing about their problems. The three companies, GM, Ford and Chrysler, lack the concepts of public relations. The main issues American economy is melting down. Most of the workers are losing their jobs since the companies cannot handle many workers anymore. The companies have got inadequate cash. Bankruptcy is another main issue experienced in this case study. The General Motors Company and the Chrysler can no longer pay their debts. Key decisions * According to the case study, the leaders have to come up with a new public relations strategy. * The CEOs should correct any mistakes they have made before such as using private jets to travel. * Introduce innovation in products * The auto industry of the US should promote its products. * Ensure transparency in business operations. SWOT analysis Strengths * Availability of resources for the......

Words: 657 - Pages: 3

Premium Essay

Carson Manor Case Study

...Carson Manor Case Study Executive Summary The following case study report is for Carson Manor, a Winston based non-profit organization that provides nursing care service for senior citizens. The report will identify key issues that may impact Carson Manor’s day-to-day operation on the basis of budgeting, cost control and cost measurement. The key issues will be analyzed against Carson Manor’s objective to outsource a solution provider to conduct a review of their current situation. This report will evaluate three bidders based on total cost of study, potential savings, possible implementation, experience and references. A recommendation is stated at the end of the report, which comprises the possible solutions to the key issues and some actions need to be taken after selecting one of the three bidders. This report would recommend that Clarke-Hamilton Ltd. would be an optimal consultant for Carson Manor given their highest expected savings, suitable implementation of a patient classification system, excessive experience and positive feedbacks from users. Background Description Carson Manor was a not-for-profit institution that provides nursing care services for aged people. It was founded in city of Winston 30 years ago and currently became a medium sized institution with a bed capacity of 470 and a total of 235 employees. Carson Manor administrator is responsible for overseeing day-to-day operations and serving as an information conduit to Mr. Henry Davis, the......

Words: 313 - Pages: 2

Premium Essay

Case Study

...Case Study 1: Prelude To A Medical Error 1. Background Statement My case study is over chapters 4 and 7. The title is Prelude to a Medical Error. In this case study, Mrs. Bee is an elderly woman who was hospitalized after a bad fall. After her morning physical therapy, Mrs. Bee felt she could not breathe. Mrs. Bee had experienced terrible spasms in her left calf the previous evening and notified Nurse Karing. Nurse Karing proceeded to order a STAT venous Doppler X-ray to rule out thrombosis. She paged Dr. Cural to notify him that Mrs. Bee was having symptoms of thrombosis. Dr. Cural was upset that he was being bothered after a long day of work and shouted at the nurse, telling her he had evaluated Mrs. Bee that morning and to cancel the test. When Nurse Karing returned to the hospital the next day, Mrs. Bee’s symptoms were worse. She ordered the test. After complications, Dr. Krisis from the ER, came immediately to help stabilize Mrs. Bee. Unaware of Nurse Karing’s call to Dr. Cural, Dr. Krisis assumed the nursing staff was at fault for neglecting to notify Dr. Cural of Mrs. Bee’s status change the previous evening. Denying responsibility, Dr. Cural also blames the nursing staff for not contacting him. Not being informed of Mrs. Bee’s status change, her social worker, Mr. Friendly, arrives with the news that her insurance will cover physical therapy for one week at a rehabilitation facility and they will be there in one hour to pick her up. An angry Nurse Karing decides...

Words: 1288 - Pages: 6

Premium Essay

Case Study

...ASSIGNMENT GUIDANCE – NRSG258 ASSESSMENT 1: CASE STUDY Dear students here are some guidelines to assist you in writing Assessment 1: Case Study. If, after reading through these, you still have questions please post on the relevant forum. If you are still unsure then please contact your campus specific lecturer to arrange to discuss your assignment. We ask that you bring these guidelines to any meeting and highlight the areas about which you are still unsure. In this case study you do not need an introduction or conclusion for this case study of 1500 WORDS ± 10% due by midnight 8th April Turnitin. Just answer the questions. Turnitin is located in your campus specific block. Although we suggest you do your background reading in the current textbooks for basic information, the case study also requires you to find current literature/research/articles to support your discussion throughout the case study. Do NOT use Better Health Channel, WedMed, dictionaries, encyclopaedias etc. These are NOT suitable academic sources. If you use these you will not meet the criteria for this question and you will lose marks. You must follow the APA referencing format as directed by ACU in your case study and in your reference list. The Library website has examples of how to do this referencing and you can find the correct format at the end of your lectures and tutorials as well as in the free Student Study Guide. This essay should have approximately 10 relevant sources.......

Words: 1111 - Pages: 5

Premium Essay

Case Study

...looking for high quality wood furniture. The role and purpose of IMC is to deliver an integrated communication to the target consumers. The goal is to have “one voice” throughout all types of communication. In highly competitive industries an effective IMC can help increase growth and revenue with your company. 85% read furniture advertisements. 95% get ideas from magazines. 99% like having a sales person when considering a décor change. 4. What should be the objectives of BatesManor’s new communication program? Bates Manor should incorporate the IMC mix in the new communications program. The company should focus on business-to-business communication. Trade shows are also a good way to increase communications along with personal selling at trade shows and going from directly to businesses. 5. How might objectives be translated into an overall budget and spending for specific elements of BatesManor’s communication’s program? Bates Manor wants to increase spending by 5% of total sales and a suggested additional 225,000 to the budget for the communications program. This budget would be allocated to the IMC mix, personal selling, and trade show promotion....

Words: 384 - Pages: 2