Premium Essay

Case 1.1 Drexler’s World Famous Bar-B-Que

In: Business and Management

Submitted By vnorji
Words 585
Pages 3
Case 1.1 Drexler’s World Famous Bar-B-Que

Drexler’s World Famous Bar-B-Que is located in Houston, Texas in an area known as the Third Ward. The Third Ward is one of the six historic wards of Houston, Texas and is located southeast of downtown Houston. Drexler’s is a family owned and operated establishment since the late 1940’s. They use unique family recipes that have been passed down generation after generation. One of the main operators is Mrs. Scott who has a major influence on Drexler’s business culture. Through the business she reflects her values of customer service, hard work, treating people fair and with respect, and a strong faith. She tries to add a personal touch to the business treating every customer like their one of the family. The Third Ward is an economically challenged are and Drexler’s feels they have an obligation to thank the community for their loyalty by reaching out to the community.

1. What role do values play in how the Drexler’s Bar-B-Que interfaces with its neighbors and customers?

The reason Drexler's restaurant has been able to effectively operate for this long is because they use their family values as a part of their business approach. The business has always been family run and they use their strong family values to create a warm and friendly environment. They treat all customers as they are a part of the family and this in turn creates strong customer satisfaction. Just as the business has been handed down generation after generation they have created a customer base that has stayed loyal since the 1940's. They have also created a strong bound with the community and feel that it is their obligation to reach out and assist in community activities.

2. Is Drexler’s an effective organization? Why?

Drexler's is a model example of how to use customer service and values to become an effective organization. Drexler's…...

Similar Documents

Free Essay

Case 1.1 Drexler's Famous Bar-B-Que

...Case 1.1: Drexler’s World Famous Bar-B-Que Drexler’s World Famous Bar-B-Que is a family owned restaurant located in an area of Houston, Texas in an economically disadvantaged neighborhood. The restaurant started up in the late 1940s by a great uncle of James Drexler who currently owns the business along with his mother. James started working at the restaurant when he was 12-years old learning the business as well as the secrets of the old family recipes. Throughout its history, the restaurant has been through a couple name changes but now operates as Drexler’s World Famous Bar-B-Que and continues to be a “family affair.” The business has strong underlying values and continues to be successful as patronage increases, yet the Drexlers never really considered moving from their original location. They did however, close the restaurant in 1994 to expand and remodel, doubling business when they reopened. Mrs. Scott, head of the family and James’ mother, influences the values and culture of the organization along with her honesty, hard work, and treating people fairly. She is always moving through the restaurant inquiring about individual needs. The restaurant also gives back to the community through sponsorships for softball and Boy Scouts. While they are successful and business seems to be growing every year, their hours of operation do not seem to be too flexible or adaptable as they close at 6:00 p.m. and are closed on Sundays and Mondays. 1. What roles do values play in......

Words: 578 - Pages: 3

Free Essay

Case 1.1 Drexlers Bar B Que

...Drexlers Bar B Que. 05/08/2014 pdf text original [pic]  1.1: Drexler’s World Famous Bar-B-Que. Questions. 1. What role do values play in how the Drexler’s restaurant interfaces with its neighbors and customers? Values play an extremely important role in how the Drexler’s restaurant interfaces with its neighbors and customers. Consumers tend to look at the total value and in the case of Drexler’s the customers receive excellent care. Mrs. Scott constantly is checking with customers to make sure they are receiving superb service. Customers want organizations to be responsive to their needs, give the best price and product and be prompt with services. Drexler’s also gives back to the community, which is avery important piece to being an effective organization. You must give back to your environment 2. Is Drexler’s an effective organization? Why?Drexler’s is an effective organization. They value their customers, provide superior service and a great product. Drexler’s also adapts to the outside environment.They expanded their restaurant in order to accommodate the growing client base. The organization also gives back to the community by sponsoring a softball team anda Boy Scout troop. 3. Apply the systems model to illustrate how Drexler’s Bar-B-Que operates with its environment. Beginning with the inputs the organization will input their values and supplies which they then process in order to generate a successful output -- their wonderful food.Their product......

Words: 279 - Pages: 2

Premium Essay

Organizational Behavior

... ❑ The Origins of Management • A Brief History Lesson • Industrialization • Scientific Management • Functions of Management The Importance of Studying Organizational Behavior ❑ INTRODUCTION • Why do employees behave as they do? • Why is one individual or group more productive than another? • Why do managers continually seek ways to design jobs and delegate authority? ❑ What is OB? • A way of thinking • Multidisciplinary • A humanistic orientation • Performance-oriented • Relies heavily on recognized disciplines (scientific method) • Has a distinctive applications orientation See Exhibit 1.1: Contributions to the Study of Organizational Behavior ❑ Leaders and Organizational Behavior • Changes occur both within and outside of organizations – Transformation, cultural diversity, global competitiveness, reengineering • Changing makeup and diversity of the workforce • Increased emphasis on value by consumers – Responsive to customer needs, prompt service and delivery, top quality goods at the best possible price • Changes in markets and competition – Richer, more educated, and more demanding customers – Easy access to products and services – Must respond, compete, and negotiate globally • Using and managing information......

Words: 4459 - Pages: 18