...Case description ChoicePoint, a Georgia-based corporation and 1997 spin-off from Equifax Inc., provides risk-management and fraud-prevention data. Traditionally, ChoicePoint provided motor vehicle reports, claims histories, and similar data to the automobile insurance industry, but in recent years it broadened its customer base to include general business and government agencies. ChoicePoint collects, stores, and sells the personal information of consumers (e.g., social security numbers, birth dates, employment information, criminal histories and credit histories) to more than 50,000 businesses and agencies. The company also offered data for volunteer and job-applicant screening and data to assist in the location of missing children. In 2004 ChoicePoint had over 4,000 employees, and its revenue was $918 million. In the fall of 2004, ChoicePoint was the victim of a fraudulent spoofing attack in which unauthorized individuals posed as legitimate customers and obtained personal data on more than 145,000 individuals. According to the company's Web site: “These criminals were able to pass our customer authentication due diligence processes by using stolen identities to create and produce the documents needed to appear legitimate. As small business customers of ChoicePoint, these fraudsters accessed products that contained basic telephone directory-type data (name and address information) as well as a combination of Social Security numbers and/or driver's license numbers and,......
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...revenue generation and grant * There is no system to track the revenue generation * Inadequate system to monitor the expenses * All the expenses should go through an approval process which requires all the expenses should be properly documented and the need explained. This is not in place in Choice House 2. Identify ethical issues that Ashley should discuss with the Finance Committee? Which IMA Ethical Standards would apply to Ashley? Discuss. * Credibility: The ED should record all expenses and provide all information when I asked. He cannot deny any information. Providing accurate and insightful information are the key function to ED role. 3. How should Ashley respond to the Finance Committee? Review the IMA Resolution of Ethical Conflict section of the IMA Statement of Ethical Professional Practice for guidance. Prepare a memo to Joan sharing Ashley’s findings. Should Ashley send a copy of the memo to the ED? Explain. * Ashley should discuss the case with her immediate supervisor and also take the issue to upper level to the executive director. * Ashley’s Memo to Joan: Date: 6/3/2013 From: Ashley Parsons Subject: Findings on Choice House expense issue and lack of revenue for the year To: Joan Tanner CC: Beth * Most expenses were due to publicity brochures and small gift items that the ED requested for her trips to the state legislature and for other unspecified publicity activities. The overage was due to the......
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...BACKGROUND Introduction A restaurant is an establishment which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises, but many restaurants also offer take-out and food delivery services. There are many reasons why the restaurant businesses failed. Food catering establishments which may be described as restaurants were known since the 11th century in Kaifeng, China's northern capital during the first half of the Song Dynasty (960–1279). With a population of over 1,000,000 people, a culture of hospitality and a paper currency, Kaifeng was ripe for the development of restaurants. Probably growing out of the tea houses and taverns that catered to travellers, Kaifeng's restaurants blossomed into an industry catering to locals as well as people from other regions of China. Restaurants catered to different styles of cuisine, price brackets, and religious requirements. Even within a single restaurant much choice was available, and people ordered the entree they wanted from written menus In starting a new business like a restaurant you must have the strategy on how you can attract your customers in Balanga Bataan. First the location of your business must be accessible. Know the number of your prospective customer in the area of your business. Then determine the demographic profile of the market segment by knowing the personal income, age, sex and the education of your customers, it is useful in determining the......
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...GINNY’S RESTAURANT: AN INTRODUCTION TO CAPITAL INVESTMENT VALUATION 1) Virginia has current assets worth $4.83 million at present. This value of her assets is calculated by adding $2 million she receives today to the present value of $3 million which she will get at the end of one year. Cash on hand (today) = $2 million Cash after one year = $3 million Rate of interest = 6% Net Present Value (NPV) = $2M + $3M/ (1+0.06) = $4,830,188.68 Virginia can spend or consume maximum $4.83 million which is the value of her total asset at present. Here, she can borrow $2.83 million (present value of $3 million) from bank which she can repay with the money she will be getting after exactly one year. The rest of the money ($2 million) she has already possessed. However, if she does not want to borrow money from bank, the maximum amount she can spend today is $2 million. If Virginia does not spend any money today, she can spend the at least $5.12 million which is the future value of $2 million plus $3 million which she will get after one year. Total value of money after 1 year = $2M (1+0.06) + $3M = $5,120,000 2) Virginia should invest $3,000,000 in Ginny’s Restaurant. In one year the $4,000,000 will be worth $4,240,000 without investing it. If Virginia invests $3,000,000 in Ginny’s Restaurant it will give her a future cash flow of $5,460,000.00. This investment will yield the largest amount of money at the end of one year. Virginia’s wealth......
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...Business Brief Jose’s Authentic Mexican Restaurant is a 58-seat restaurant offering a menu consisting of 23 main entrees assembled from eight basic stocks (Krajewski, Ritzman, & Malhotra, 2013). The restaurant is located within a mature business district on the edge of a large metropolitan area in New England (Krajewski et al, 2013). Customer volume is higher on weekends; however, wait staff is reporting a decline in tips (Krajewski et al, 2013). Management conducted a customer survey over the weekend and 55% of customer dissatisfaction links value and psychological impressions to quality (Krajewski et al, 2013). This brief will discuss the restaurant’s competitive priorities, define quality for the restaurant, analyze the costs of the restaurant’s process failures, and provide recommendations for improving processes and customer satisfaction. Analysis The weekday meal service process has established consistent quality, on-time delivery, and variety/flexibility as competitive capabilities (Krajewski et al, 2013). The weekday meal service needs 12 minutes to complete a meal after being ordered (Krajewski et al, 2013). The weekend meal service, during peak times, needs more than 20 minutes to deliver good meals to the customers (Krajewski et al, 2013). The weekend meal service process performs at higher volumes and is unable to meet the consistent quality, and on-time delivery capabilities from the weekday service process. The customer’s rated timely......
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...Case Study – Fishdance Restaurant Describe how the architect has ordered form, materials, light and space to create a particular and memorable place. Identify ideas and strategies used to order form, materials, space, light and relationship to surrounding environment. | | The following essay will proceed to show an analytical exploration of architecture as seen in Frank Gehry’s Fishdance Restaurant and to explain the underlying and underpinning style and appearance of Gehry’s built work through the identification of space, form, order, materials and the relationship between the built work and its surrounding environment to create Gehry’s memorable place. Walking through Merikan Park in Hyogo Prefecture in Japan, eyes are drawn to a behemoth of a fish sculpture. This sculpture is part of a three part fish village, Fishdance Restaurant, designed by Frank Gehry in 1987. Originally designed accidentally for a competition, Fishdance has become a popular tourist attraction along Kobe’s waterfront and has become one of Gehry’s first architectonic forms amidst his early fish metaphor days. In Isenberg’s (2009) book, she discusses with Gehry that during the mid-eighties he met with a client who asked him to produce fish sketches upon a napkin which can be seen in Figure 1. After many miscontrusions during the design process, including different interpretations of Gehry’s original design, lack of communication between client and architect and a broken model. Figure 1......
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...Case Problem: The Vintage Restaurant is on Captiva Island, a resort community near Fort Myers, Florida. The restaurant, which is owned and operated by Karen Payne, has just completed its third year of operation. During that time, Karen has sought to establish a reputation for the restaurant as a high-quality dining establishment that specializes in fresh seafood. The efforts by Karen and her staff have proven successful, and her restaurant has become one of the best and fastest-growing restaurants on the island. Karen has concluded that to plan for the growth of the restaurant in the future, she needs to develop a system that will enable her to forecast food and beverage sales by month for up to one year in advance. Karen has the following data ($1000s) on total food and beverage sales for the three years of operation. The data can be found in an Excel spreadsheet (Lost Beverage and Food Sales). Perform an analysis of the sales data for the Vintage Restaurant. Prepare a report for Karen that summarizes your findings, forecasts, and recommendations. Include: a. A graph of the time series. b. An analysis of the seasonality of the data. Indicate the seasonal indexes for each month, and comment on the high and low seasonal sales months. Do the seasonal indexes make intuitive sense? Discuss. c. A forecast of sales for January through December of the fourth year. d. Recommendations as to when the system that you have developed should be updated to account for new sales data. ...
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...1. Jeff wonders if the Hobbit’s Choice Restaurant is more appealing to women than it is to men or vice versa. Perform the proper analysis, interpret it, and answer Jeff’s question. Hₒ : men=women H1 : men do not equal women The above data output is insignificant because of the number zero being included in the confidence interval. Also because the p value of 0.538 is greater than 0.05 There is not enough evidence to support that there is a significant difference in the level of appeal between men and women. So because of this, Dean should not focus on either gender because the difference between men and women is insignificant. 2. With respect to the location of the Hobbit’s choice Restaurant, is a waterfront view preferred more than a drive less than 30mins. H0: waterfront – drive less than 30mins=0 H1: waterfront – drive less than 30mins does not equal 0 The above table shows the mean value for “waterfront” is 3.42. and the mean for “drive less than 30mins is 2.73 So the waterfront mean is higher and also the p-value is0.000, so there is significant evidence to support that “waterfront view” is preferred over “drive of less than 30mins.” So, Dean can use this information when deciding on the location of the restaurant. He should focus on finding a location with waterfront view, since his potential client favors view over location’s distance. 3. With respect to the restaurant’s atmosphere, is a string quartet preferred over a......
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...Darden Restaurants Darden faces the problem of controlling its complex network of vendors, spread over 40 countries. ‘The law of the sea’, poses legal barriers for Darden as only vessels form the country of sovereignty have the right to fish those waters. Another problem is the high level of dependence on its outsourced chain, as more than 75% of its expense is from sourcing activities (Heizer & Render, 2011). This entails challenges of supply chain vitality and uncertainty. Darden Restaurants is a group company, owning popular and successful brands such as red lobster, longhorn steakhouse and olive garden. With an annual turnover of over 300 million meals, Darden has successfully leveraged its global supply chain to ensure high quality food to its customer base in US and Canada. Through subsidiaries, Darden owns and operates more than 1500 restaurants, employing a workforce of over 150,000. Darden’s deployment of purchasing agents globally has allowed it to increase its presence throughout the supply chain. Its rigorous quality standards has allowed it screen out the high quality vendors, placing strict compliance benchmarks on sampling and inspection practices. Moreover, Darden tackles legal barriers through leveraging its complex network of strategic supplier partnerships. Due to the global presence, Darden needs to employ a lean approach in it supply chain. This would entail a more active role in demand planning, focusing on the times it takes......
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...1. Describe the importance of inventory management as it relates to the Farmers Restaurant. In addition to inventory management being important to Farmers Restaurant, it is important to business in general. Since Farmers Restaurant is a full-service restaurant, it must have effective management with its inventories in order to properly serve its customers. It is important for that to be the case so that there will be desirable customer satisfaction and customer return. In the case that customers visit the Farmers Restaurant and are unable to receive the food they want due to a stock out, they may be dissatisfied and will likely not return to Farmers Restaurant. Besides customer satisfaction, total food costs are important to business also. In the restaurant industry, if too much of a product is ordered and not used, it could result in product waste due to the items expiring. Of course, having too much of a product would result in an increase in total food costs, which is opposed to the goal of any business to minimize costs. Overstocking products can also negatively affect Farmers Restaurant and other businesses since by having more products on-hand than needed, Farmers Restaurant is tying up funds that might be more productive elsewhere. Farmers Restaurant has experienced both shortages and wasteful surpluses, so in conclusion, it is essential that Farmers Restaurant try to manage inventory levels successfully when considering these potential/existing problems (Lubbers......
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...Company Name: Darden Restaurants Inc. Website: http://darden.com/ Industry: Restaurant Background and History: Darden Restaurants Inc. was founded in 1938 by Bill Darden. At the time, Bill was just nineteen years old and opened his first restaurant called the Green Frog. It was a small restaurant, a twenty-five seat luncheonette, in Waycross, Georgia. It promised to give “service with a hop.” Thirty years later after the success of the Green Frog, Bill Darden and Charley Woodsby opened the first Red Lobster in Lakeland, Florida. A few years later in 1975, Bill Darden mentored his good friend Joe R. Lee who became the first president of Red Lobster. Twenty years later Joe R. Lee was named the first Chairman and CEO of Darden Restaurants. Today, Red Lobster is the largest full service seafood dining company in the world serving nearly three million people a week. In 1982, George McKerrow opened the first Longhorn Steakhouse in Atlanta, Georgia. The restaurant became famous when it remained opened during a very severe and infamous snowstorm offering $1.00 beers and food specials. Travelers who unfortunately got stuck and couldn’t make it home sought refuge in Longhorn. They were won over by great steaks, and hospitality leading Longhorn to become a huge success. By 2007, Darden celebrated the addition of the Longhorn Steakhouse brand to the company. Also in 1982, the first Olive Garden opened in Orlando, Florida. It was originally part of the General Mills......
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...Case 14.1 1. Correlations | | Prefer Drive Less than 30 Minutes | Prefer Unusual Desserts | Prefer Large Variety of Entrees | Prefer Unusual Entrees | Prefer Drive Less than 30 Minutes | Pearson Correlation | 1 | .768** | .806** | .765** | | Sig. (2-tailed) | | .000 | .000 | .000 | | N | 400 | 400 | 400 | 400 | Prefer Unusual Desserts | Pearson Correlation | .768** | 1 | .823** | .868** | | Sig. (2-tailed) | .000 | | .000 | .000 | | N | 400 | 400 | 400 | 400 | Prefer Large Variety of Entrees | Pearson Correlation | .806** | .823** | 1 | .831** | | Sig. (2-tailed) | .000 | .000 | | .000 | | N | 400 | 400 | 400 | 400 | Prefer Unusual Entrees | Pearson Correlation | .765** | .868** | .831** | 1 | | Sig. (2-tailed) | .000 | .000 | .000 | | | N | 400 | 400 | 400 | 400 | **. Correlation is significant at the 0.01 level (2-tailed). | Null Hypothesis- No relation between preference to drive 30 minutes or less and preference of menu items Alternative Hypothesis- There is a relation between the preference to drive 30 minutes or less and preference of menu items Interpretation-All the correlations have sig values that are significantly different from zero. So, we reject the null hypothesis. The correlations are positive and they are in the moderate range. As the preference to drive 30 minutes or less increases, so do preferences for unusual deserts, large variety of entrees, and unusual entrees. Correlations | | Prefer Drive Less than 30 Minutes |......
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...Question 1 How quality should is defined at this restaurant? ANSWER: Quality is the term used by the customer to describe their general satisfaction with a service or product. Customers, internal or external, are satisfied when their expectations regarding a service or product have been met or exceeded. Quality at Joses restaurant should be defined by service, value, reliability of the experience and overall customers’ satisfaction. The quality of a product is defined as whether it fulfills its stated specifications. Customer satisfaction should be at the top priority for the restaurant. Customer satisfaction is the measurement of a product or service that meets or exceeds customer’s expectations. Therefore, the restaurant should focus on its customers’ needs and requirements, and strive to exceed their expectations. The factors that affect the quality of the service are conformance to specification, value, fitness for use, support and even psychological standard impression. Food should be delivered and served as to be what is promised on the menu. Also, the food should be cooked and prepared properly, to be fresh, clean, and to have exactly the ingredients and flavors that are ordered. Service staff should be neatly dressed and greet customers with a smile; personnel should be experienced and trained to accommodate the customer. Atmosphere is another important area of quality. At Jose’s, keeping with the Mexican themed decor creates the atmosphere for the Mexican......
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...The Hobbit’s Choice: A Restaurant Jeff Dean is a restaurant supply sales representative. He works in a large metropolitan area and calls on many of the restaurant owners in the city. His dream is to one day own his own restaurant. He had saved a substantial amount of his earnings during his 15 years in the restaurant‐supply business and had recently gone over some financial figures with his banker. He and the banker both agreed that he had enough capital to get serious about investing in his dream. His banker, Walker Stripling, was very optimistic about Dean’s potential for success, even though he had seen many failed attempts in the restaurant business. Stripling had confidence in Dean because he thought that because of his restaurant‐supply experience, few people knew the restaurant business as well as Dean did. Dean’s idea was not try to compete with everyone else. There were too many restaurants that, except for their décor and a few menu items, offered little new to the market. He had seen many of the “metoo” restaurants falter after a short time of operation. His plan was to offer something not currently available in the market, even though the city was fairly large. Dean had traveled extensively during his career. His primary purpose in traveling had been to attend trade shows in the restaurant‐supply business. There were usually several of these a year, and Dean had been diligent about attending these shows as he learned about new products and services......
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...This Case study is an example of what happens when life gets in the way. Mr. Rogers originally called a meeting with Jeff Dean and Celeste Brown to go over any questions the Mr. Dean had in regards to the survey findings. Mr. Rogers had to excuse himself from the meeting for personal reasons and instructed Ms. Brown to find out what questions Mr. Dean had. He then instructed her to run the analysis and they would go over the results the following day. Ms. Brown ended up with six questions that Mr. Dean was especially interested in. (Burns, A., Bush, R. (2006) p518) The problem with this case study is even though Ms. Brown may be a competent employee she isn’t Mr. Rogers. Mr. Rogers called the meeting and has his own agenda in regards to the survey findings. Unless Mr. Brown and Mr. Rogers are on the exact same page she may not be able to determine the right questions that Mr. Dean may ask: furthermore, her analysis may be in complete depending on what information she has taken form Mr. Dean. Mr. Rogers should have rescheduled the meeting so that he could ensure all pertinent areas regarding the results of the survey and questions were adequately addressed. The strengths of this case are apparent in that it is assumed that Ms. Brown has a good understanding of what Mr. Rogers wants. If she is able to accurately gather the information from Mr. Dean in regards to his concerns about the survey, then her analysis should be accurate: however this will not be known...
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