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Case 3 - Moto- Coming to America

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Submitted By Snorlax1
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Case 3: Moto: Coming to America from Japan
Synopsis:
In this Case it was a Moto a very successful man from Japan coming to America to gain knowledge about a company for a possible future business deal. Moto came over knowing English but having the business etiquette of a Japanese man. He had to work hard to gain knowledge of the cultural differences when it came to the US. He met a man named Kubushevsky who was able to teach him different things about the culture and eventually open his eyes to new ideas and experiences. 1. Moto’s purpose for the first meeting was to get to know who he would be working with better and establish some sort of relationship. Moto attempted to do this by learning English and presenting a business card with his accomplishments on it. Also came with a gift for the Crowell. He thought that Crowell would appreciate his achievements and see that he was an important person from Japan. Crowell was only interested in making a business deal. 2. Some communication problems that occurred between Moto and Crowell were that Moto was looking to build a friendship before the deal started. Moto was looking to get to know Crowell and find out what type of person he was. Moto came bearing gifts for Crowell and his wife and Crowell disregarded the gifts saying his daughter would love them not realizing they were meant for him. Crowell was just forcing how great his business was down Moto’s throat saying that you could go elsewhere but you would get the best deal here. Crowell was impatient with Moto just trying to get things finalized. 3. In Japanese culture when conducting a business meeting they come bearing gifts to show that they want to build a relationship. Moto spent a lot of time choosing a gift that would be good for Crowell. When Crowell received the gift he didn’t show any gratitude and he did not inquire about the gift. Crowell...

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