Free Essay

Case Analysis

In: Business and Management

Submitted By Drayenko13
Words 2805
Pages 12
MGT 3319 CASE INSTRUCTIONS - 2014
Use the format for all cases that follows these instructions is used. Use MLA or APA to format citations and references. 1. For the cover page, provide the case name, name of student and date submitted. If it is a team case, provide the team number and names of each team member. 2. Each case will provide a. A synopsis of the case, b. Statement of the problem, c. Provide alternatives with analysis of each alternative to solve the problem using concepts studied and d. Reach a decision or conclusion that solves the problem and recognizes further consideration. Conclusions are based on evidence provided in the analysis of alternatives. 3. A minimum of two scholarly references will be used. Keep in mind this is a minimum requirement. Websites are NOT considered scholarly references. Wikipedia will not be used as a reference. Use the reference librarian for assistance. 4. Cases are turned in on Blackboard on the date noted. Cases turned in late are subject to point’s reduction. 5. The last page of the case will be the team evaluation. 6. If selected, teams will present their cases in class using good presentation skills, e.g., not reading the information. The team presentation can influence the points awarded. After the last page of this case are presentation guidelines. 7. These instructions also apply to the final case.

If the case is done as a team, attach to the case the “Team Evaluation.” The scores on the Team Evaluation do not affect the case grade; the thoroughness of the Team Evaluation does. The purpose of the Team Evaluation is for team development; to improve future team projects. A copy of the team evaluation is provided in the Course Introduction. It is permissible to provide the evaluation handwritten.

Example Case - Peer Review for Conflict Resolution

[pic]

Your troubles began when the teenage clerk at one of your convenience stores wrestled a gun away from a would-be robber. On hearing the story, your friends said, "How brave!" and "Did you give him an award?" but you and the other managers in the company all had a very different reaction. You know you will have to fire the employee for violating a long-standing and well-known company policy against heroism. Convenience store robberies are a common occurrence, and if your (mostly young) workers, manning dozens of stores, begin to attempt behind-the-counter vigilantism, you will have a serious problem on your hands.

Despite the unanimous mind-set of your management team, you realize that firing the employee outright may create negative fallout among the other employees. At least one employee in particular is likely to vocally protest the firing. As you sit with your team trying to decide how to resolve this issue, one of your managers proposes implementing a peer review process at the company. A panel of employees would be responsible for arbitrating disputes and resolving any disagreements between how managers enforce the rules and how employees experience those rules being enforced.

Advocates trumpet the benefits of peer review systems. Peer reviews are practical and cost-effective, particularly compared with formal legal arbitration, and they allow disputes to be resolved internally. Because peer reviews give employees some say in the outcome of disputes, the employees are more likely to find the decisions credible and acceptable. Many managers also like peer reviews because they help to avert the backlash that a manager may experience for unilaterally disciplining an employee who has violated company rules.

Detractors, however, say that peer reviews may give employees too much control over the management decision process. Review panels effectively diffuse the decision making function throughout the organization in a way that is counter to the centralized decision making of traditionally structured companies. In addition, creating and maintaining peer review systems requires a commitment of time and resources. Employees lose work hours (and thus productivity) when they participate on panels. And management should consult with a knowledgeable attorney to make sure that review panel procedures conform to National Labor Relations Board (NLRB) dictates about work teams. The process must be shared with all employees, who also must be trained in the process. And what will you do if employees reverse a management decision?

Nonetheless, the number of companies using peer review systems is increasing as their popularity grows. One consultant alone has over 500 companies, including Kodak, Hooters, Marriott, and Red Lobster, using his peer review process.

This case focuses on historical management theories, roles of managers and functions of management.

SAMPLE COVER PAGE
Case Analysis: Peer Review for Conflict Resolution
Team 6
Name:
Name:
Name:
Name:
Date

Case Analysis: Peer Review for Conflict Resolution

Synopsis

A teenage clerk at a convenience store wrestled a gun from a potential robber. Company policy states that acts of heroism cannot and will not be rewarded for fear that it is risky to promote self defense in a dangerous situation with young defenseless employees. The management team unanimously decides that the current employee who attempted the heroic behavior needs to be fired for not promoting company policy; however, this will cause a potential uproar with the other employees. Other companies of comparable size, structure and employee demographics use peer review systems to arbitrate disputes and resolve employee and management disagreements. In convenience stores, many employees are entry level working as students or part time workers to support added family income.

The proposed agreement is to adapt a new peer review system that allows disputes to be dealt with internally. It would be composed of a panel of employees who would be responsible for working with management and employees alike when it came to rule placement and enforcement against all employees. Supporters of peer review state that it is practical and cost effective; employees are more agreeable with the decisions. Critics argue against too much employee control, not time effective and potential backlash and reversal of management control.

Statement of the problem

The problem centers on keeping the employees motivated to do a good job and understand that company policy is to ensure their safety and serve our customers. This case considers if a peer review system should be adopted. The managers of the company see the role of management to motivate and encourage workers as part of the leading function of management, but consider a key role of managers as disturbance handlers by responding to larger problems that demand immediate action, such as in this case. Investors see the main role of managers is to act as entrepreneurs by adapting their units to change. However, investors are also concerned with liability of allowing employee groups to make decisions. Investors’ concerns may be focused due to a framing bias. The main concern of customers when shopping in the vent of a theft or robbery is their safety. Employees consider their control of the work environment as an important part of their motivation. However, this view may be biased by a narrow self-interest and their role of not being able to see the overall functions of the company as a whole. In addition, we need to consider if the values present in the organizational culture support the peer review system and if it would add value to employees and customers.

The main problem is does the firm implement a peer review process in the convenience store? Can we ensure that customers feel safe, employees are motivated and the possibility of future legal action is reduced?

Analysis of alternatives

Mary Parker Follett’s theory of integrative conflict resolution is the best justification for peer review (Williams, 2008). She believed the best overall outcome could be achieved by management and employees from different areas of the organization coordinating their efforts to resolve problems in an integrative way. Because peer-review systems can pull panelists from a wide-variety of job descriptions, share decision-making power and focus on control of the facts rather than the personalities, peer-review is definitely justified by Follett’s theories.

In addition, bureaucratic management provides justification for peer-review panels in as much as peer review seeks to enforce rules in a consistent manner. That, like bureaucracy, which is defined as the exercise of control based on knowledge, expertise, or experience, peer-review participants might be in the best position to understand the facts related to an incident. Bureaucracy, however, has for one of its tenets a strictly formed hierarchy and chain of command, which run counter to the more egalitarian idea of peer-review.

Contrary to Follett and bureaucratic management support for a peer reviewed process, Lipsky, Seeber, & Fincher (2003) and Rahim’s (1992) perspectives on organizational conflict see that employees will compete for power, and social status, using their own system of ethics, beliefs and values that can create confirmation bias and resolve issues always in favor of employees if such panels are organized. In addition, administrative management would not support peer reviews because it thrives and depends mainly upon the decisions management must make and the enforcement of those decisions. The role of the manager in administrative management is resource allocator and managers do not have time to discuss rules and regulations with each employee; therefore they supply a set of rules and demand the employees’ compliance with them.

What employees may not know is that convenience store robberies are comprised of 6% of all robberies, but are among the most highest in workplace homicide (Retno and Audhesh, 2014). Even though the percentage of robberies appears relatively small, the factors are greatly increased as Petrosino and Brensilber (2003) discusses:

Injuries can result from an employee’s active resistance or from the offender’s misreading the employee’s nervousness or hesitation as resistance. When faced with an employee who chooses to actively resist and is in a face-to-face confrontation, robbers may resort to injuring the worker to avoid apprehension. Higher injury rates are consistently found to be correlated with measures employees take during the robbery (p.29).

Another main concern is also the development of the organizational culture, the pattern of acceptable underlying assumptions, beliefs and values of what behavior is supported by management and employees and not in the overt behavior (Schein 1985). While codified rules and company policies may provide guidance as to acceptable behavior, the organizational culture provides that acceptable behavior in the organization may not always be found in the policies of the firm.

Needless to say, the biggest problem in this scenario is how anyone does, manager or employee, reprimand the accused for his/her actions during a life-threatening situation where they may not be thinking like they usually would?

Decision

People react to tense situations very differently, and a lot of times without any thought of rules or regulations, just a thought of safety. This employee acted in a respectable manor given the situation and although it is not company policy to keep an employee who defies the rules, an exception will be made under this circumstance. The employee will not be commended on his actions and will need to know that if the given situation were ever to arise again, he/she will know the company policy and adhere to it, or be terminated.

The different historical management theories provide some support for a peer review process to be used. While this fits a management process of empowering employees, it may not add value to providing customer support for safety and concerns of investors in added liability. While this case and decision falls under the controlling function of management, more planning must be done. Managers have the knowledge to work effectively with employees, must be good listeners and communicators (human skills), and most importantly assess the relationships between the different parts of their companies and the external environment and position their companies for success (conceptual skills). Management must consider how the rules for this sort of behavior are created and ensure it is disseminated to all employees and that it becomes part of the organizational culture. While peer reviewed panels may be successful in some firms, the culture and employee demographics in this organization do not support their use.

Well-managed companies are competitive because their workforces are smarter, better trained, more motivated, and more committed. Furthermore, companies that practice good management consistently have greater sales revenues, profits, and stock market performance than companies that don’t. Finally, good management matters because good management leads to satisfied employees who, in turn, provide better service to customers.

References

Retno, T. & Audhesh K. (2014). Online customer service and retail type-product congruence. Journal of Retailing and Consumer Services, 21 (1), 69–76

Petrosino, A., & Brensilber, D (2003). The Motives, Methods, and Decision-Making of Convenience Store Robberies: Interview with 28 Incarcerated Offenders in Massachusetts. In M. Smith and D. Cornish (eds.), Theory for Practice in Situational Crime Prevention, Crime Prevention Studies, Vol. 16. Monsey, N.Y.: Criminal Justice Press.

Lipsky, D. B., Seeber, R. L., & Fincher, R. D. (2003). Emerging systems for managing workplace conflict: Lessons from American corporations for managers and dispute resolution professionals. San Francisco: Jossey-Bass.

Williams, C. (2008). MGMT. Mason, OH: Thomson South-Western.

Schein, E. (1985). Defining organizational culture. In J. M. Shafritz, & J. S. Ott (Eds.), Classics of organization theory (pp. 430-441). NY: Wadsworth Publishing.

Team Evaluation

Team: _Example______________________________________

Instructions: Indicate on the scales (1 low, 7 high) your assessment of your team and the way it functions by checking the number on each scale that you feel is most descriptive of your team. | |1 |2 |3 |4 |5 |6 |7 | | |1. Mutual Goals |Lack of common understanding of assignment | | |X | | | | |Clear understanding of assignment | |2. Interdependence |Team members rarely seek to understand issues, experiences, and skills of teammates | | |X | | | | |Team members actively seek to understand issues, experiences, and skills of teammates | |3. Commitment to Synergy |Team decisions are usually win-lose; individuals promote their position exclusively | | | | |X | | |Win-win decisions are actively sought by all team members | |4. Accountability |Accountability is based on functional objectives; members participate/ contribute little to team goals | | | | |X | | |Team members hold themselves and others mutually accountable for achieving team results; all members participate/contribute to team goals | |5. Empowerment |Usually reluctant to make decisions and take actions to produce results | | | |X | | | |Usually willing to make decisions and take actions to produce results | |6. Interpersonal Communications |Closed and Guarded | | | |X | | | |Open and Participative | |7. Trust |Little trust | | | |X | | | |Trust is evident | |8. Problem Solving/Decision Making |Members have not agreed on an approach to problem solving and decision making | |X | | | | | |Members have a well-established, agreed on, and utilized approach to problem solving and decision making | |9. Conflict |Conflict is evident but is ignored or is not constructively resolved | | | |X | | | |Conflicts are constructively resolved | |10. Facilitative Leadership |Leadership is rigidly viewed as a role or assignment; often inhibits creation and accomplishment of team goals | | | |X | | | |Leadership is flexibly shared and facilitates creation and accomplishment of team goals | |Comments (Required - What one area was successful; what one area is where we can improve, etc.):

We all wanted to do well with the case; however, it did not seem like a win-win for the team – too many individuals wanting a good grade. With the first case, most team members looked to one person to tell them what to do rather than take the initiative to discuss the case; we agreed the leader is more a facilitator. Trust was low and team members agreed they need to trust each other and not be judgmental on each other’s work. The team needs to agree on a process and timeline to solve the cases.

Presentation Guidelines

The following presentation guides are from the School of Business Presentation Rubric.

• Superb organization; clear introduction; main points well stated and argued, with each leading to the next point of the talk; clear summary and conclusion.

• Very creative slides; carefully thought out to bring out both the main points as well as the subtle issues while keeping the audience interested.

• Natural, confident delivery that does not just convey the message but enhances it; excellent use of volume, pace etc.

• Keeps the audience engaged throughout the presentation; modifies material on-the-fly based on audience questions and comments; keenly aware of audience reactions.

• No time variance.

Here are some helpful points for your Power Point presentation

Make sure your text contrasts with your background

Do not use too many slides. Limit the presentation to 5 to 6 slides:

Title

Synopsis

✓ Problem statement

✓ Alternatives

✓ Conclusion

Keep information on slides to a minimum

Bullet comments

Not more than 5 bullets of 7 to 9 words on slide

Use large print

Don’t use yucky backgrounds

Tacky clip art stinks

Use an easy to read font

Don’t make spellling misstakes

Charts, tables, etc. are nice

Use the Master Slide in Power Point to get a consistent style

Similar Documents

Premium Essay

Case Analysis

...Written Case Report 1 “Anita Norris Model Management” Write a 1300-1500 word case report with your answers to the following questions. Before you answer them, make sure that you study the case using the same procedure that we have been following so far. It includes analyzing the case facts, building your fact sheet, applying chapters 3 and 4, identifying and prioritizing problems. 1. Using figure 3.2 of the slides on chapter 3, explain which of the elements of the macro environment particularly affect Anita Norris’s business, how and why. 2. List your most relevant conclusions from the SWOT analysis that you conducted. 3. If you were Anita Norris, what would you do? Assuming that you are taking her perspective, do the following: a. Craft a vision and a mission statement for the business using the concepts provided in chapter 2. b. Craft a set of corporate values c. Craft and justify: i. Short term strategic objectives ii. Short term financial objectives iii. Long term (5 years) strategic objectives iv. Long term (5 years) financial objectives d. Craft two alternative strategies (how) to achieve those objectives. Justify which of them is the best. e. Describe the implementation aspects of that winner strategy including: i. What needs to be done ii. Who is responsible for it iii. What resources need to be allocated iv. What is the time frame for implementation v. What are the potential risks or problems to be found during the implementation......

Words: 374 - Pages: 2

Premium Essay

Case Analysis

...stakeholders identified in this case study are as follows [Group Slides] CR Company-owners  CR Employees  Past and potential new clients of CR Third-party partners such as Venetian Resort, Gaylord Palms Resort & Convention Centre, andQueen Mary 2  Vendors and suppliers  Neighbouring property owners and businesses to the two destination resorts  Competitors Analysis and Evaluation CRM CR employed CRM system to leverage its business and strategic goals, where CRM essentially deals withthe company¶s association with its customers, clients and sales prospects which incorporates technology toarrange, automate, and device business processes, to leverage primarily sales and also marketing, customer-service, and technical-support activities. Mike Randle (Corporate IT director) elaborated the entire IT-evolution that took place in the organisationsince 1996 that eventually led to the implementation of CRM system. Earlier as IT¶s significance in the business was considered as low, it was mainly used to maintain computer system and individual task whichwere operated as separate functions. However, later on transition took place in the top-managements viewtowards IT, where they identified the potential benefits offered by incorporating computerization into their business functioning. This change mainly took place due to the increasing competition in this spa industry However, on performing an analysis of this case-study it is......

Words: 2518 - Pages: 11

Premium Essay

Case Analysis

...Case 11.1- Mazda and Syzygy Case Overview Mazda Motor Europe hired an observational company by the name of Syzygy to monitor the consumers that uses their website. Situation Analysis Mazda Motor Europe would like to know details about how consumers are using their website and if the website is user friendly. Questions 1. What could Mazda learn from eye-tracking software that would be difficult to learn? from other observational methods? The eye-tracking software provides Mazda with the ability to observe eye movement and track the amount of time spent looking at a particular area. 2. What are the shortcomings of this method? The shortcomings of using the eye tracking software method are: • The equipment is expensive • Some users can't work with the equipment • Calibrating the equipment takes time 3. Along with the eye-tracking research, what other research methods could help Mazda assess the usability of its website? Summarize your advice for how Mazda could use complementary methods to obtain a complete understanding of its website’s usability. Questionnaires are an effective way of quantifying data from a sample group, and testing emotions or preferences. This method is very cheap and easy, where budget is a problem, and gives an element of scale to opinion and emotion. These figures are arbitrary, but at least give a directional method of measuring intensity. Case 11.2- Texas Instruments and E-Lab Case Overview Texas Instruments......

Words: 587 - Pages: 3

Premium Essay

Case Analysis

...CASE ANALYSIS #1: McDonald’s “Seniors” Restaurant In the study of the briefing of the McDonald’s Restaurant, there are positives to the problem and negatives towards the problem. A McDonald’s in a city crowded with seniors are overwhelmed with senior customers during the early hours of the day. The senior come in as a meeting area where they eat and commune at the restaurant. The number of seniors that come in, crowds the dining area in which customers come in and eat. They come in on the fourth Monday of every month to get extra special, over the age of 55 discounts. This is a meal that cost 1.99 and free coffee refills. The staff knows the seniors very well and go to see them if they are hospitalized. The relationship is considered a good one between the staff and the seniors. In addition, a idea of adding bingo to add to the excitement of the mornings for the seniors from nine to eleven a.m. Using the party room would accommodate up to 150 senior patrons. A primary problem to this case study is the senior crowd. The restaurant already takes on the task of having enough room to seat the entire dining style crowd, if it engages in bingo than the crowd will become even more outrageous. Not only will the restaurant have the meeting crowd they will have a bingo crowd as well. Meaning, that more senior crowd will come in ready and only ready to engage in bingo. A secondary problem would be the title of the restaurant would be at risk. The fast food......

Words: 922 - Pages: 4

Premium Essay

Case Analysis

...Cases are included in many courses in Administrative Studies to give students an appreciation of the hard realities of business and the constraints involved in decision making. By exposure to a variety of situations and diverse problems, the student can experience, to some degree, the challenges and dilemmas of the decision maker. Cases are usually based on real situations. For reasons of privacy and confidentiality, the persons, the companies, and the locations involved are typically disguised. When assigning case analyses, instructors expect that students will: • study the information provided in each case, • attempt to diagnose the nature of the problem or problems involved, • search for alternative ways in which the problems can be resolved, • recommend and justify the course of action that is most likely to be effective. The justification should rely, to a large extent, on theoretical principles. Sometimes students feel disappointed because the cases sometimes do not appear to be “dramatic.” However, because the cases do represent the realities of organizations, they are often likely to be somewhat mundane, at least to the outside observer. Most of the incidents are based on events that were actually faced by managers and their subordinates on a day-today basis. Very often, cases do not contain all the information that the student would like to have. This is often done intentionally, or at least knowingly, by the case writer. In real life, a manager must frequently make......

Words: 2140 - Pages: 9

Free Essay

Case Analysis

...Case Analysis Luotang Power Company Background Luotang Power Company is a 600 Mega Watt coal-fired power plant, located in Hubei Province, China, the parent company of which is China Hua Tong Power (HT Power). The major business is to generate electricity by coal burning and sell it to Hubei Provincial Power Company (HPPC), the major customer which is the only power transmission and distribution company in Hubei Province. Whereas the coal is purchased from Pindingshan Coal Company who is required to supply low sulfur bituminous coal that meets certain quality specifications. Regardless of the improved plant availability and fuel economy, the company wasn’t performing well for the financial result. A variances analysis indicated that the poor performance was due to a combination of shrinking revenue, increasing price of the coal and decreasing quality of the coal. Company analysis Macroeconomic analysis A PESTE framework including political, economic, social, technological and environmental factors is used to contextualize the company in an industry framework. Economic aspect: China is the world second largest energy consumer behind the United States. The energy consumption has been boosted by strong economic growth over the past two decades. Its electricity consumption is influenced by fluctuations in the GDP growth. (Appendix1) Hubei led the four provinces fed by the central China grid with a 13.8% rise in economy and is said to be doubled in the next five......

Words: 1090 - Pages: 5

Free Essay

Case Analysis

...Case Analysis 1 Case Analysis MT311: Business Law I Scott Strauss October 5, 2010 Case Analysis 2 Case Analysis Thomas Baker and others bought new homes from Osborne Development Corp. and they sued for multiple defects in the houses that were purchased. When the homes were sold, it was paid for in a new home warranty program administered by Home Buyers Warranty (HBW). The company enrolled the homes with HBW and it paid a fee and filled out a form that consented to a binding arbitration provision. The new homeowners would be bound by the arbitration agreement. They cannot sue the builder. Consumers who complain about defective products can be forced into binding arbitration and barred from suing the manufacturer. Arbitration is supposed to provide consumers with an immediate and an inexpensive place to go but it could be costly. Going through arbitration, homeowner gives up the right to a cost free judge and jury. Any controversy or claim arising out of or relating to the contract, or breach thereof, shall be settled by arbitration and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. Arbitration is taking the place of lawsuits therefore protecting many businesses from court fights. When there is a broad arbitration clause, such as one covering any type of dispute arising out of an agreement, a court should follow the presumption of arbitration and resolve doubts in favor of......

Words: 267 - Pages: 2

Premium Essay

Case Analysis

...differentiated from economics and accounting. The chapter then summarizes the three key activities of the financial manager: financial analysis and planning, investment decisions, and financing decisions. A discussion of the financial manager’s goals—maximizing shareholder wealth and preserving stakeholder wealth—and the role of ethics in meeting these goals is presented. The chapter includes discussion of the agency problem—the conflict that exists between managers and owners in a large corporation. This chapter, and all that follow, emphasize how the chapter content plays a vital role in the student’s professional and personal life. Each chapter includes an early discussion of the relevance of the topic to majors in accounting, information systems, management, marketing, and operations. Throughout each chapter are detailed examples of how the chapter’s topic relates to the student's financial life. These pedagogic tools should motivate students to quickly grasp an understanding of the chapter content and employ it in both their professional and personal lives.  Suggested Answer to Opener in Review Question If Zuckerberg is expected to remain the CEO of Facebook after the IPO, why would he be worried about going public? Beyond the challenges arising from the influences of outside investors and government regulations, as mentioned in the case, there is also the fact that his actions and the firm’s financial statements would be more accessible to the general public. ......

Words: 3399 - Pages: 14

Premium Essay

Case Analysis

...optimization of its own strength and strategies, Lindo Enterprises will continue to maintain its position in the market and met its annual target growth rate in the next five years. II. Statement of the Problem... View Full Essay Join Now Please login to view the full essay... Essay's Statistics Submitted by: catherinepagdato Date shared: 11/19/2013 03:58 AM Words: 1276 Pages: 6 Save Paper Report this Essay Similar Documents Harley Case Analysis Case Analysis Outline a Case Analysis For “The Vidsoft Triangle (a)” Case Analysis Wengart Aircraft Case Toyota - Case Analysis Case Analysis Sports Company And Vietnam Case Analysis Case Analysis Case Analysis On Superior Grain Elevator Inc Clean Edge Razor Case Analysis Case Analysis Charlotte Beers (Ogilvy & Mather) Case Analysis Case Analysis: The Sundale Club Byd Case Analysis Jones Blair Case Analysis Global Expansion Strategies Of Two Korean Carmakers- Case Analysis Case Analysis Mfs Case Analysis Ben & Jerry's Case Analysis Sample Swot Case Analysis LoginJoin RSS ©2014 TermPaperWarehouse.com Privacy Policy Terms of Service Copyright Information Contact Us Help Advertise With Us...

Words: 443 - Pages: 2

Premium Essay

Case Analysis

...04-78-651-03 Business Strategy Case Analysis: Zespri Submitted to: Dr. Jonathan Lee Submitted by Group #5: Lifang Huang 104005864 Wei Li (Sherry) 104018790 Rong Shang 104050190 Le Zhang 104010354 Weicheng Zhao 104048973 November 10th, 2014 Major Issues Zespri is the main exporter of New Zealand-grown kiwifruit and the leading marketer of kiwifruit worldwide. As the global demand for kiwifruit increased, there is much room for Zespri to grow both in emerging markets and in existing markets. However, the major issue Zespri faces is that if it is on the right track to maintain the leadership position and to achieve the commitment to increase New Zealand kiwifruit exports to $3 billion by 2025. There is another issue in terms of Zespri’s global sourcing program. According to Jager, the CEO of Zespri, the global sourcing needs to triple in size if Zespri wants to double in size to satisfy demand when New Zealand fruit is out of the market. Zespri needs to figure out how to keep its competitive advantages and increase profitability. Internal Analysis VRINE Model There are several unique resources and capabilities that Zespri possesses, which makes it more competitive than its competitors. Zespri’s products are Zespri Green, Zespri Gold and Zespri Green and Gold, which are all of high quality. Besides, Zespri is a grower-owned business whose strategy includes an integrated supply chain, a premium brand, targeted investment in innovation......

Words: 2978 - Pages: 12

Premium Essay

Case Analysis

...CASE NO.1 I. PAMPANGA CEMENT CORPORATION The government had been pushing the Pampanga cement corporation to switch their product into coal. II. SWOT ANALYSIS: Strength: * Can borrow money to bank (DBP/PNB) * Long term experience in business industry Weakness: * Rivalry in the executive position * Conflict with the employee * Financial problem Opportunities: * borrow money from banks * leader of labor union is compadre of atty. Alcantara Threats: * the labor union case threatened to strike over the issue of a 10% percent increase in wages * the government had been pushing cement companies to switch to coal * quarrel between the owner of the land III. ALTERNATIVE COURSES OF ACTION (A.C.A) * A.C.A #1 Switching to coal for production Advantages: 1.) Financial assistance from the banks 2.) Lower production cost of cement Disadvantages: 1.) High cost of expenses for installing 2.) Increase the company liability Conclusion: I there for conclude as my point of view switching cement to coal is the best way for the company to easily cope up their investment. Even though the installing of coal is in higher cost but in the end, the company will benefit the lower production cost compare to fuel. * A.C.A #2 Do their previous process of production and focus the solution for the internal issues of the company. Advantages: 1.) They can fix their receivable scandals 2.) They can talk about the labor union......

Words: 874 - Pages: 4

Premium Essay

Case Analysis

...SWOT Analysis | What is SWOT Analysis? | Examples of SWOT Analysis SWOT analysis was originally conceived and developed in the 1960s and its basic organising principles have remained largely unchanged in the field of strategic management since that time (Kotler et al., 2013). It is, as Ghazinoory, Abdi and Azadegan-Mehr (2011) comment, a systematic framework which helps managers to develop their business strategies by appraising the internal and external determinants of their organisation’s performance. Internal environmental factors include leadership talent, human resource capabilities, the company’s culture as well as the effectiveness of its policies and procedures. In contrast, external factors include competition, government legislation, changing trends, and social expectations (Johnson, Scholes and Whittington, 2008). The SWOT analysis framework involves analysing the strengths (S) and weaknesses (W) of the business’s internal factors, and the opportunities (O) and threats (T) of its external factors of performance (Ghazinoory, Abdi and Azadegan-Mehr, 2011). Through this analysis, the weaknesses and strengths within a company can correspond to the opportunities and threats in the business environment so that effective strategies can be developed (Helms and Nixon, 2010). It follows from this, therefore, that an organisation can derive an effective strategy by taking advantage of its opportunities by using its strengths and neutralise its threats by minimising the......

Words: 3497 - Pages: 14

Free Essay

Case Analysis

...Case analysis:- Skim the case:-read it twice What is required of me and what is my role? Consultant of AL What is the main issue and why is it important to the organization? Fraud and mismanagement Why has the issue arisen, and why now?because al left the co. in middle to complete his studies When does the issue need to be decided? How should I allocate my time on this case? 2. Read the case closely. How do the exhibits fit the case? Which ones are relevant, and which ones are not? What industry does the organization operate in? mortgage business What is the state of the economy?Economy is doing well. What information do I have on competitive factors that are important to my analysis? What are the key organizational factors? (What is the reporting structure, and what are the organization’s goals and objectives? What principles, rules, or values, if any, are at issue? What are the organization’s planning and control systems? Are there any incentive systems that might affec behaviour? Which business functions are critical to success or failure?) Who are the affected stakeholders (investors, employees, managers, customers, suppliers, and members of the public or community)? What are their interests and what motivates them? Who are the readers of any reports that I might prepare? What decisions will be made based on my report? Notes in the case:- Trusted employees to run the business. AL started the co. in 2002 with $40,000. Initially co. was doing well......

Words: 995 - Pages: 4

Premium Essay

(Case Analysis)

...(Case Analysis) Overview This case analysis is about an employee whose messages are distorted and misunderstood when it reaches the C.E.O’s office. The author of this case analysis sites some alternative courses of action to choose the best way on how to solve the problem. The author also shows the advantages and disadvantages of each alternative courses of action he sited. The best alternative course of action will be recommended by the author. Central Problem When I communicate from the CEO’s Office, my message either becomes distorted or misunderstood by the time it reaches the employees. I suspect sabotage by either the union or middle or lower level managers. Objectives This case analysis wants to solve the problem using the objectives that follows: To find out why messages are incorrectly relayed. To find a better way of communicating with the C.E.O. To determine some alternative courses of action on solving the miscommunication problem. To site some pros and cons of the alternative courses of action. To find the best solution of the problem. Alternative Course of Action Miscommunication is the process wherein a message is related incorrectly which leads to misunderstanding of the people. Proper communication is important specially if the information you want to tell is very important. It will keep the employees well-informed and provides proper orders and instructions in relation with their duties and responsibilities. This case......

Words: 475 - Pages: 2

Premium Essay

Case Analysis

...Week 3: Case Analysis Assignment: Apple Inc. Geraldo Moraes DeVry University BUSN-412 Business Policy Professor Raef Assaf CASE ANALYSIS ASSIGNMENT: APPLE INC. Apple Inc. designs, makes, and markets mobile communication and media gadgets, PCs, convenient advanced music players, and offers a mixed bag of related programming, administrations, peripherals, organizing arrangements, and outsider computerized substance and applications (Dess, G., Lumpkin, G., & Eisner, A. 2012). Its items and administrations incorporate iPhone, iPad, iPod, Mac, iPod, Apple TV, an arrangement of customer and expert programming applications, the iOS and OS X working frameworks, iCloud, and frill, administration and bolster offerings. According to the case study, Apple Computer was established in Mountain View, California, on April 1, 1976, by Steve Jobs and Steve Wozniak. Jobs was the visionary and advertiser, Wozniak was the specialized virtuoso, and A. C. "Mike" Markkula Jr., who had joined the group a while prior, was the businessperson (Dess, G., Lumpkin, G., & Eisner, A. 2012). Employments set the mission of engaging people, one person, one PC, and doing as such with polish of configuration and savage tender loving care. In 1977 the first form of the Apple II turned into the first PC standard individuals could utilize right out of the case, and its moment achievement in the home market brought on a processing upheaval, basically making the PC business. By 1980 Apple was the......

Words: 1988 - Pages: 8