Use Case Description Template Use Case Name: Collect new customer information | ID: _ 0002 | Importance Level: High | Primary Actor: new customer | Short Description: This describes how a new customer information is collected when a new customer calls Kanaka Bros to place their vehicle shipment order | Trigger: new patient calls to schedule vehicle shipemntType: External / Temporal | Major Inputs:Description Source New customer information Customer(Includes name, telephone number, address,email) ________________________ ___________ ________________________ ___________________________________ ___________________________________ ___________ | Major Outputs:Description Destination Customer information Customer file______________________ ____________ _______________________ ____________ _______________________ ____________ _______________________ ___________________________________ ____________ | Major Steps Performed 1) When a customer calls check if he/she has shipped their vehicle before with Kanaka Bros. If they have not, then ask them for customer information2) Use this information to update and complete customer’s entry in the customer file | Information for StepsCustomer StatusCustomer nameTelephone numberAddressEmail |

Use Case Description Template Use Case Name: customer makes an appointment | ID: _ 0001 | Importance Level: High | Primary Actor: customer | Short Description: This describes how a new appointment is made | Trigger: patient calls to schedule a new appointmentType: External / Temporal | Major Inputs:Description Source Customer name Customer Vehicle Information CustomerDesired shipment date CustomerPayment Information CustomerShipping details Data storeExisting Customers Customer file | Major Outputs:Description Destination Scheduled shipment date Shipment Data storeShipment conformation CustomerVehicle information Vehicle data storeQuote CustomerAvailable Shipment dates CustomerValidate customer name Customer file | Major Steps Performed 1) Get customer name and validate them with details in customer file. 2) If it is a new customer enter details in the new customer file entry.3) Get vehicle information and identify the potential dates from data store to schedule the shipment of the vehicle. Provide available shipment dates to the customer; customer then selects the desired customer date. Once the shipment date is negotiated a quote is generated to the customer. Customer reviews the quote and approves the quote and provides payment information that is processed by a third party credit-clearing house. The shipment is then conformed and The shipping details are updated to shipment data store. A shipping conformation is provided to the customer. | Information for StepsCustomer nameCustomer fileTelephone numberAddressEmailNew customer informationVehicle InformationAvailable shipment datesDesired Shipment dateQuotePayment informationScheduled shipment dateShipment conformation |

Use Case Description Template Use Case Name: Send shipment reminder through email | ID: _ 0003 | Importance Level: Medium | Primary Actor: System | Short Description: This describes how email remainders are sent to customers a week before shipment date. | Trigger: Time to send email remainders one week before scheduled shipment dateType: External / Temporal | Major Inputs:Description Source Current date CalendarScheduled Shipments Shipment data store Customer contact info Customer file ________________________ ___________ ________________________ ___________________________________ ___________________________________ ___________ | Major Outputs:Description Destination E-mail notification template Customer ______________________ ____________ _______________________ ____________ _______________________ ____________ _______________________ ___________________________________ ____________ | Major Steps Performed 1) Each day, find the scheduled shipments in the shipment data store for the day a week ahead2) Prepare a notification template and email it to all patients having shipments | Information for StepsCurrent dateScheduled ShipmentsCustomer nameTelephone numberAddressEmailE-mail notification templete |