Free Essay

Case Analysis

In: Business and Management

Submitted By Pramilatummala
Words 477
Pages 2
Use Case Description Template Use Case Name: Collect new customer information | ID: _ 0002 | Importance Level: High | Primary Actor: new customer | Short Description: This describes how a new customer information is collected when a new customer calls Kanaka Bros to place their vehicle shipment order | Trigger: new patient calls to schedule vehicle shipemntType: External / Temporal | Major Inputs:Description Source New customer information Customer(Includes name, telephone number, address,email) ________________________ ___________ ________________________ ___________________________________ ___________________________________ ___________ | Major Outputs:Description Destination Customer information Customer file______________________ ____________ _______________________ ____________ _______________________ ____________ _______________________ ___________________________________ ____________ | Major Steps Performed 1) When a customer calls check if he/she has shipped their vehicle before with Kanaka Bros. If they have not, then ask them for customer information2) Use this information to update and complete customer’s entry in the customer file | Information for StepsCustomer StatusCustomer nameTelephone numberAddressEmail |

Use Case Description Template Use Case Name: customer makes an appointment | ID: _ 0001 | Importance Level: High | Primary Actor: customer | Short Description: This describes how a new appointment is made | Trigger: patient calls to schedule a new appointmentType: External / Temporal | Major Inputs:Description Source Customer name Customer Vehicle Information CustomerDesired shipment date CustomerPayment Information CustomerShipping details Data storeExisting Customers Customer file | Major Outputs:Description Destination Scheduled shipment date Shipment Data storeShipment conformation CustomerVehicle information Vehicle data storeQuote CustomerAvailable Shipment dates CustomerValidate customer name Customer file | Major Steps Performed 1) Get customer name and validate them with details in customer file. 2) If it is a new customer enter details in the new customer file entry.3) Get vehicle information and identify the potential dates from data store to schedule the shipment of the vehicle. Provide available shipment dates to the customer; customer then selects the desired customer date. Once the shipment date is negotiated a quote is generated to the customer. Customer reviews the quote and approves the quote and provides payment information that is processed by a third party credit-clearing house. The shipment is then conformed and The shipping details are updated to shipment data store. A shipping conformation is provided to the customer. | Information for StepsCustomer nameCustomer fileTelephone numberAddressEmailNew customer informationVehicle InformationAvailable shipment datesDesired Shipment dateQuotePayment informationScheduled shipment dateShipment conformation |

Use Case Description Template Use Case Name: Send shipment reminder through email | ID: _ 0003 | Importance Level: Medium | Primary Actor: System | Short Description: This describes how email remainders are sent to customers a week before shipment date. | Trigger: Time to send email remainders one week before scheduled shipment dateType: External / Temporal | Major Inputs:Description Source Current date CalendarScheduled Shipments Shipment data store Customer contact info Customer file ________________________ ___________ ________________________ ___________________________________ ___________________________________ ___________ | Major Outputs:Description Destination E-mail notification template Customer ______________________ ____________ _______________________ ____________ _______________________ ____________ _______________________ ___________________________________ ____________ | Major Steps Performed 1) Each day, find the scheduled shipments in the shipment data store for the day a week ahead2) Prepare a notification template and email it to all patients having shipments | Information for StepsCurrent dateScheduled ShipmentsCustomer nameTelephone numberAddressEmailE-mail notification templete |

Similar Documents

Premium Essay

Case Analysis

...Written Case Report 1 “Anita Norris Model Management” Write a 1300-1500 word case report with your answers to the following questions. Before you answer them, make sure that you study the case using the same procedure that we have been following so far. It includes analyzing the case facts, building your fact sheet, applying chapters 3 and 4, identifying and prioritizing problems. 1. Using figure 3.2 of the slides on chapter 3, explain which of the elements of the macro environment particularly affect Anita Norris’s business, how and why. 2. List your most relevant conclusions from the SWOT analysis that you conducted. 3. If you were Anita Norris, what would you do? Assuming that you are taking her perspective, do the following: a. Craft a vision and a mission statement for the business using the concepts provided in chapter 2. b. Craft a set of corporate values c. Craft and justify: i. Short term strategic objectives ii. Short term financial objectives iii. Long term (5 years) strategic objectives iv. Long term (5 years) financial objectives d. Craft two alternative strategies (how) to achieve those objectives. Justify which of them is the best. e. Describe the implementation aspects of that winner strategy including: i. What needs to be done ii. Who is responsible for it iii. What resources need to be allocated iv. What is the time frame for implementation v. What are the potential risks or problems to be found during the implementation......

Words: 374 - Pages: 2

Premium Essay

Case Analysis

...stakeholders identified in this case study are as follows [Group Slides] CR Company-owners  CR Employees  Past and potential new clients of CR Third-party partners such as Venetian Resort, Gaylord Palms Resort & Convention Centre, andQueen Mary 2  Vendors and suppliers  Neighbouring property owners and businesses to the two destination resorts  Competitors Analysis and Evaluation CRM CR employed CRM system to leverage its business and strategic goals, where CRM essentially deals withthe company¶s association with its customers, clients and sales prospects which incorporates technology toarrange, automate, and device business processes, to leverage primarily sales and also marketing, customer-service, and technical-support activities. Mike Randle (Corporate IT director) elaborated the entire IT-evolution that took place in the organisationsince 1996 that eventually led to the implementation of CRM system. Earlier as IT¶s significance in the business was considered as low, it was mainly used to maintain computer system and individual task whichwere operated as separate functions. However, later on transition took place in the top-managements viewtowards IT, where they identified the potential benefits offered by incorporating computerization into their business functioning. This change mainly took place due to the increasing competition in this spa industry However, on performing an analysis of this case-study it is......

Words: 2518 - Pages: 11

Premium Essay

Case Analysis

...Case 11.1- Mazda and Syzygy Case Overview Mazda Motor Europe hired an observational company by the name of Syzygy to monitor the consumers that uses their website. Situation Analysis Mazda Motor Europe would like to know details about how consumers are using their website and if the website is user friendly. Questions 1. What could Mazda learn from eye-tracking software that would be difficult to learn? from other observational methods? The eye-tracking software provides Mazda with the ability to observe eye movement and track the amount of time spent looking at a particular area. 2. What are the shortcomings of this method? The shortcomings of using the eye tracking software method are: • The equipment is expensive • Some users can't work with the equipment • Calibrating the equipment takes time 3. Along with the eye-tracking research, what other research methods could help Mazda assess the usability of its website? Summarize your advice for how Mazda could use complementary methods to obtain a complete understanding of its website’s usability. Questionnaires are an effective way of quantifying data from a sample group, and testing emotions or preferences. This method is very cheap and easy, where budget is a problem, and gives an element of scale to opinion and emotion. These figures are arbitrary, but at least give a directional method of measuring intensity. Case 11.2- Texas Instruments and E-Lab Case Overview Texas Instruments......

Words: 587 - Pages: 3

Premium Essay

Case Analysis

...CASE ANALYSIS #1: McDonald’s “Seniors” Restaurant In the study of the briefing of the McDonald’s Restaurant, there are positives to the problem and negatives towards the problem. A McDonald’s in a city crowded with seniors are overwhelmed with senior customers during the early hours of the day. The senior come in as a meeting area where they eat and commune at the restaurant. The number of seniors that come in, crowds the dining area in which customers come in and eat. They come in on the fourth Monday of every month to get extra special, over the age of 55 discounts. This is a meal that cost 1.99 and free coffee refills. The staff knows the seniors very well and go to see them if they are hospitalized. The relationship is considered a good one between the staff and the seniors. In addition, a idea of adding bingo to add to the excitement of the mornings for the seniors from nine to eleven a.m. Using the party room would accommodate up to 150 senior patrons. A primary problem to this case study is the senior crowd. The restaurant already takes on the task of having enough room to seat the entire dining style crowd, if it engages in bingo than the crowd will become even more outrageous. Not only will the restaurant have the meeting crowd they will have a bingo crowd as well. Meaning, that more senior crowd will come in ready and only ready to engage in bingo. A secondary problem would be the title of the restaurant would be at risk. The fast food......

Words: 922 - Pages: 4

Premium Essay

Case Analysis

...Cases are included in many courses in Administrative Studies to give students an appreciation of the hard realities of business and the constraints involved in decision making. By exposure to a variety of situations and diverse problems, the student can experience, to some degree, the challenges and dilemmas of the decision maker. Cases are usually based on real situations. For reasons of privacy and confidentiality, the persons, the companies, and the locations involved are typically disguised. When assigning case analyses, instructors expect that students will: • study the information provided in each case, • attempt to diagnose the nature of the problem or problems involved, • search for alternative ways in which the problems can be resolved, • recommend and justify the course of action that is most likely to be effective. The justification should rely, to a large extent, on theoretical principles. Sometimes students feel disappointed because the cases sometimes do not appear to be “dramatic.” However, because the cases do represent the realities of organizations, they are often likely to be somewhat mundane, at least to the outside observer. Most of the incidents are based on events that were actually faced by managers and their subordinates on a day-today basis. Very often, cases do not contain all the information that the student would like to have. This is often done intentionally, or at least knowingly, by the case writer. In real life, a manager must frequently make......

Words: 2140 - Pages: 9

Free Essay

Case Analysis

...Case Analysis Luotang Power Company Background Luotang Power Company is a 600 Mega Watt coal-fired power plant, located in Hubei Province, China, the parent company of which is China Hua Tong Power (HT Power). The major business is to generate electricity by coal burning and sell it to Hubei Provincial Power Company (HPPC), the major customer which is the only power transmission and distribution company in Hubei Province. Whereas the coal is purchased from Pindingshan Coal Company who is required to supply low sulfur bituminous coal that meets certain quality specifications. Regardless of the improved plant availability and fuel economy, the company wasn’t performing well for the financial result. A variances analysis indicated that the poor performance was due to a combination of shrinking revenue, increasing price of the coal and decreasing quality of the coal. Company analysis Macroeconomic analysis A PESTE framework including political, economic, social, technological and environmental factors is used to contextualize the company in an industry framework. Economic aspect: China is the world second largest energy consumer behind the United States. The energy consumption has been boosted by strong economic growth over the past two decades. Its electricity consumption is influenced by fluctuations in the GDP growth. (Appendix1) Hubei led the four provinces fed by the central China grid with a 13.8% rise in economy and is said to be doubled in the next five......

Words: 1090 - Pages: 5

Free Essay

Case Analysis

...Case Analysis 1 Case Analysis MT311: Business Law I Scott Strauss October 5, 2010 Case Analysis 2 Case Analysis Thomas Baker and others bought new homes from Osborne Development Corp. and they sued for multiple defects in the houses that were purchased. When the homes were sold, it was paid for in a new home warranty program administered by Home Buyers Warranty (HBW). The company enrolled the homes with HBW and it paid a fee and filled out a form that consented to a binding arbitration provision. The new homeowners would be bound by the arbitration agreement. They cannot sue the builder. Consumers who complain about defective products can be forced into binding arbitration and barred from suing the manufacturer. Arbitration is supposed to provide consumers with an immediate and an inexpensive place to go but it could be costly. Going through arbitration, homeowner gives up the right to a cost free judge and jury. Any controversy or claim arising out of or relating to the contract, or breach thereof, shall be settled by arbitration and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. Arbitration is taking the place of lawsuits therefore protecting many businesses from court fights. When there is a broad arbitration clause, such as one covering any type of dispute arising out of an agreement, a court should follow the presumption of arbitration and resolve doubts in favor of......

Words: 267 - Pages: 2

Premium Essay

Case Analysis

...differentiated from economics and accounting. The chapter then summarizes the three key activities of the financial manager: financial analysis and planning, investment decisions, and financing decisions. A discussion of the financial manager’s goals—maximizing shareholder wealth and preserving stakeholder wealth—and the role of ethics in meeting these goals is presented. The chapter includes discussion of the agency problem—the conflict that exists between managers and owners in a large corporation. This chapter, and all that follow, emphasize how the chapter content plays a vital role in the student’s professional and personal life. Each chapter includes an early discussion of the relevance of the topic to majors in accounting, information systems, management, marketing, and operations. Throughout each chapter are detailed examples of how the chapter’s topic relates to the student's financial life. These pedagogic tools should motivate students to quickly grasp an understanding of the chapter content and employ it in both their professional and personal lives.  Suggested Answer to Opener in Review Question If Zuckerberg is expected to remain the CEO of Facebook after the IPO, why would he be worried about going public? Beyond the challenges arising from the influences of outside investors and government regulations, as mentioned in the case, there is also the fact that his actions and the firm’s financial statements would be more accessible to the general public. ......

Words: 3399 - Pages: 14

Premium Essay

Case Analysis

...optimization of its own strength and strategies, Lindo Enterprises will continue to maintain its position in the market and met its annual target growth rate in the next five years. II. Statement of the Problem... View Full Essay Join Now Please login to view the full essay... Essay's Statistics Submitted by: catherinepagdato Date shared: 11/19/2013 03:58 AM Words: 1276 Pages: 6 Save Paper Report this Essay Similar Documents Harley Case Analysis Case Analysis Outline a Case Analysis For “The Vidsoft Triangle (a)” Case Analysis Wengart Aircraft Case Toyota - Case Analysis Case Analysis Sports Company And Vietnam Case Analysis Case Analysis Case Analysis On Superior Grain Elevator Inc Clean Edge Razor Case Analysis Case Analysis Charlotte Beers (Ogilvy & Mather) Case Analysis Case Analysis: The Sundale Club Byd Case Analysis Jones Blair Case Analysis Global Expansion Strategies Of Two Korean Carmakers- Case Analysis Case Analysis Mfs Case Analysis Ben & Jerry's Case Analysis Sample Swot Case Analysis LoginJoin RSS ©2014 TermPaperWarehouse.com Privacy Policy Terms of Service Copyright Information Contact Us Help Advertise With Us...

Words: 443 - Pages: 2

Premium Essay

Case Analysis

...04-78-651-03 Business Strategy Case Analysis: Zespri Submitted to: Dr. Jonathan Lee Submitted by Group #5: Lifang Huang 104005864 Wei Li (Sherry) 104018790 Rong Shang 104050190 Le Zhang 104010354 Weicheng Zhao 104048973 November 10th, 2014 Major Issues Zespri is the main exporter of New Zealand-grown kiwifruit and the leading marketer of kiwifruit worldwide. As the global demand for kiwifruit increased, there is much room for Zespri to grow both in emerging markets and in existing markets. However, the major issue Zespri faces is that if it is on the right track to maintain the leadership position and to achieve the commitment to increase New Zealand kiwifruit exports to $3 billion by 2025. There is another issue in terms of Zespri’s global sourcing program. According to Jager, the CEO of Zespri, the global sourcing needs to triple in size if Zespri wants to double in size to satisfy demand when New Zealand fruit is out of the market. Zespri needs to figure out how to keep its competitive advantages and increase profitability. Internal Analysis VRINE Model There are several unique resources and capabilities that Zespri possesses, which makes it more competitive than its competitors. Zespri’s products are Zespri Green, Zespri Gold and Zespri Green and Gold, which are all of high quality. Besides, Zespri is a grower-owned business whose strategy includes an integrated supply chain, a premium brand, targeted investment in innovation......

Words: 2978 - Pages: 12

Premium Essay

Case Analysis

...CASE NO.1 I. PAMPANGA CEMENT CORPORATION The government had been pushing the Pampanga cement corporation to switch their product into coal. II. SWOT ANALYSIS: Strength: * Can borrow money to bank (DBP/PNB) * Long term experience in business industry Weakness: * Rivalry in the executive position * Conflict with the employee * Financial problem Opportunities: * borrow money from banks * leader of labor union is compadre of atty. Alcantara Threats: * the labor union case threatened to strike over the issue of a 10% percent increase in wages * the government had been pushing cement companies to switch to coal * quarrel between the owner of the land III. ALTERNATIVE COURSES OF ACTION (A.C.A) * A.C.A #1 Switching to coal for production Advantages: 1.) Financial assistance from the banks 2.) Lower production cost of cement Disadvantages: 1.) High cost of expenses for installing 2.) Increase the company liability Conclusion: I there for conclude as my point of view switching cement to coal is the best way for the company to easily cope up their investment. Even though the installing of coal is in higher cost but in the end, the company will benefit the lower production cost compare to fuel. * A.C.A #2 Do their previous process of production and focus the solution for the internal issues of the company. Advantages: 1.) They can fix their receivable scandals 2.) They can talk about the labor union......

Words: 874 - Pages: 4

Premium Essay

Case Analysis

...SWOT Analysis | What is SWOT Analysis? | Examples of SWOT Analysis SWOT analysis was originally conceived and developed in the 1960s and its basic organising principles have remained largely unchanged in the field of strategic management since that time (Kotler et al., 2013). It is, as Ghazinoory, Abdi and Azadegan-Mehr (2011) comment, a systematic framework which helps managers to develop their business strategies by appraising the internal and external determinants of their organisation’s performance. Internal environmental factors include leadership talent, human resource capabilities, the company’s culture as well as the effectiveness of its policies and procedures. In contrast, external factors include competition, government legislation, changing trends, and social expectations (Johnson, Scholes and Whittington, 2008). The SWOT analysis framework involves analysing the strengths (S) and weaknesses (W) of the business’s internal factors, and the opportunities (O) and threats (T) of its external factors of performance (Ghazinoory, Abdi and Azadegan-Mehr, 2011). Through this analysis, the weaknesses and strengths within a company can correspond to the opportunities and threats in the business environment so that effective strategies can be developed (Helms and Nixon, 2010). It follows from this, therefore, that an organisation can derive an effective strategy by taking advantage of its opportunities by using its strengths and neutralise its threats by minimising the......

Words: 3497 - Pages: 14

Free Essay

Case Analysis

...Case analysis:- Skim the case:-read it twice What is required of me and what is my role? Consultant of AL What is the main issue and why is it important to the organization? Fraud and mismanagement Why has the issue arisen, and why now?because al left the co. in middle to complete his studies When does the issue need to be decided? How should I allocate my time on this case? 2. Read the case closely. How do the exhibits fit the case? Which ones are relevant, and which ones are not? What industry does the organization operate in? mortgage business What is the state of the economy?Economy is doing well. What information do I have on competitive factors that are important to my analysis? What are the key organizational factors? (What is the reporting structure, and what are the organization’s goals and objectives? What principles, rules, or values, if any, are at issue? What are the organization’s planning and control systems? Are there any incentive systems that might affec behaviour? Which business functions are critical to success or failure?) Who are the affected stakeholders (investors, employees, managers, customers, suppliers, and members of the public or community)? What are their interests and what motivates them? Who are the readers of any reports that I might prepare? What decisions will be made based on my report? Notes in the case:- Trusted employees to run the business. AL started the co. in 2002 with $40,000. Initially co. was doing well......

Words: 995 - Pages: 4

Premium Essay

(Case Analysis)

...(Case Analysis) Overview This case analysis is about an employee whose messages are distorted and misunderstood when it reaches the C.E.O’s office. The author of this case analysis sites some alternative courses of action to choose the best way on how to solve the problem. The author also shows the advantages and disadvantages of each alternative courses of action he sited. The best alternative course of action will be recommended by the author. Central Problem When I communicate from the CEO’s Office, my message either becomes distorted or misunderstood by the time it reaches the employees. I suspect sabotage by either the union or middle or lower level managers. Objectives This case analysis wants to solve the problem using the objectives that follows: To find out why messages are incorrectly relayed. To find a better way of communicating with the C.E.O. To determine some alternative courses of action on solving the miscommunication problem. To site some pros and cons of the alternative courses of action. To find the best solution of the problem. Alternative Course of Action Miscommunication is the process wherein a message is related incorrectly which leads to misunderstanding of the people. Proper communication is important specially if the information you want to tell is very important. It will keep the employees well-informed and provides proper orders and instructions in relation with their duties and responsibilities. This case......

Words: 475 - Pages: 2

Premium Essay

Case Analysis

...Week 3: Case Analysis Assignment: Apple Inc. Geraldo Moraes DeVry University BUSN-412 Business Policy Professor Raef Assaf CASE ANALYSIS ASSIGNMENT: APPLE INC. Apple Inc. designs, makes, and markets mobile communication and media gadgets, PCs, convenient advanced music players, and offers a mixed bag of related programming, administrations, peripherals, organizing arrangements, and outsider computerized substance and applications (Dess, G., Lumpkin, G., & Eisner, A. 2012). Its items and administrations incorporate iPhone, iPad, iPod, Mac, iPod, Apple TV, an arrangement of customer and expert programming applications, the iOS and OS X working frameworks, iCloud, and frill, administration and bolster offerings. According to the case study, Apple Computer was established in Mountain View, California, on April 1, 1976, by Steve Jobs and Steve Wozniak. Jobs was the visionary and advertiser, Wozniak was the specialized virtuoso, and A. C. "Mike" Markkula Jr., who had joined the group a while prior, was the businessperson (Dess, G., Lumpkin, G., & Eisner, A. 2012). Employments set the mission of engaging people, one person, one PC, and doing as such with polish of configuration and savage tender loving care. In 1977 the first form of the Apple II turned into the first PC standard individuals could utilize right out of the case, and its moment achievement in the home market brought on a processing upheaval, basically making the PC business. By 1980 Apple was the......

Words: 1988 - Pages: 8