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oikos Case Writing Competition 2013
Social Entrepreneurship Track

3rd Place
Ziqitza Health Care Limited:
Responding to Corruption
N. Craig Smith and Robert J. Crawford, INSEAD
This is an Online Inspection Copy. Protected under Copyright Law.
Reproduction Forbidden unless Authorized. Questions relating to permission should be directed to: craig.smith@insead.edu

Copyright © 2013 by the Authors. All rights reserved. This case was prepared by N. Craig
Smith and Robert J. Crawford as a basis for class discussion rather than to illustrate the effective or ineffective handling of an administrative situation. No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or transmitted in any form by any means without permission.

oikos case collection http://www.oikos-international.org/academic/case-collection/ oikos Case Writing Competition 2013

3rd Prize

Introduction
After a monthly staff meeting, a young employee approached Sweta Mangal, CEO of Ziqitza
Health Care Limited (ZHL). Sanjay Rafati 1 had been hired as a financial officer the previous month, in November 2011. In view of the company’s strict ethical code, he was nervous about expressing his point of view, which was why he wanted to see Ms. Mangal in private:

“The situation in one of the states where ZHL operates is getting critical. Unless the government pays what it owes us immediately, we will not be able to make payroll. We won’t be able to service our new ambulances, which will open us up to more accusations of negligence. Lives may be lost. This will devastate our morale and ruin our reputation. That bureaucrat will never stop.”

Although Rafati had refrained from stating it directly, she understood that he wanted her to bribe a recalcitrant official.
This particular state had been a thorn in her side for two years. While the…...

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