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Case Study 1 Chapter 10

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Codeword is a medium-size firm that designs and manufactures electronic systems for the mass transit industry. It competes with other firms to win contracts to provide such systems. When Codeword receives a contract, it creates a project to complete the work. Most projects range from $10 million to $50 million in cost and from one to three years in duration. Codeword can have six to twelve projects going on at any one time, in various stages of completion- some just starting and other finishing. Codeword has a handful of project managers who report to the general manager; other people report to their functional manager. For example, the electronics engineers all report to the manager of electrical engineering, who reports to the general manager. The functional manager assigns particular individuals to work on various projects. Some people work full-time on a project, whereas other split their time among two or three projects. Although individuals are assigned to work for a project manager on a specific project, administratively they still report to their functional manager. Jack Kowalski has been with the company for about 12 years, since graduating from college with a B.S. in electronic engineering. He has worked his way up to senior electronics engineer and reports to the manager of electrical engineering. He has worked on many projects and is well respected within the company. Jack has been asking for an opportunity to be a project manager. When Codeword is awarded a $15 million contract to design and manufacture an advanced electronics system for a new aircraft, the general manager promotes Jack to project manager and asks him to run this project. Jack works with the functional managers to get the best people available assigned to the project. Most of the people are buddies who have worked with Hack on previous projects. However, with Jack's position as

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