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Case Study 1


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1. Create an organization chart of the office staff using Microsoft Word or a similar program, or you can draw it by hand. In Word 2010 and Word 2007, click the Insert tab on the Ribbon, then Smart Art, then Hierarchy.
ALL EMPLOYEES patient records, insurance processing, and appointment processing preparation of patient statements at the end of each month
ALL EMPLOYEES patient records, insurance processing, and appointment processing preparation of patient statements at the end of each month

2. Identify at least three business processes that New Century performs, and explain who is responsible for the specific tasks. a.) Check Customer Status – The one who is responsible to such task is the one who maintains the record of the patients. In the New Century Susan Gifford is the one responsible for it.

b.) Check / Request office and clinic supplies – The task is assigned to the ordering and organizing of office and clinic supplies department, In the new century the one who has the responsible is Carla Herrera.

c.) Update of Salary distribution and salary deeduction – The person who is assigned to this task is in the Office payroll, Tax reporting and profit Distribtion. Fred Brown is the one who do the job.

3. Explain how New Century might use a transaction processing system, a business support system, and a user productivity system. For each type of system, provide a specific example, and explain how the system would benefit the clinic.

a.) Transaction Processing System is useful to the clinic in terms of process data generated by day-to-day business operations. Examples of TP systems include customer order processing, accounts receivable, and Payment in the hospital and other expenses which the patient may avail.

b.) Business support systems provide job-related information support to users at all

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