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Case Study Analysis

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Case Study Analysis
Introduction
On this case study analysis paper we will look at Car Robin’s facing major problem as the new recruiter for ABC, Inc. He had only been employed with the company for six months when he was promoted to this position. He just recently recruited fifteen new trainees; yet, it appears that his lack of experience, lack of communication, and lack of organization has led to several problems occurring before the new trainees are supposed to begin training. Prioritizing his actions he has to handle the situation in timely manner. If he can’t not handle it within the time span he will have to minimize the damage and finally, he will have to plan for these kinds of things not to happen in the future.

Background
Carl Robbins, a new campus recruiter for ABC Inc., was assigned the job recruiting new hires to work for the Operations Supervisor, Monica Carrols. He hired 15 new trainees to work with Monica. This was Carl’s first recruitment effort. Car had scheduled a new hire orientation, which was to take place on June 15. He wanted to have all of the new hires working by July. On May 15, Monica contacted Carl about the training process, orientation, manuals, police booklets, physicals, and drug screening which Carl would coordinate for the new recruits. Carl secures his boss that everything would be set in time. (University of phoenix material 2012)
After Memorial Day weekend, two weeks for the orientation training, Carl finds that the applications of the new employees are incomplete and that almost all the files missing transcripts. Another realization is that there are missing pages on the orientation manuals and in fact, they are not enough. The third delay was that none of the new employees had undergone a drug screening which was a mandatory requirement for all employees at the company. Hoping there are the only problems he needs to worry about he went to see the conference room which he planned to hold the orientations , then he find out that it had been doubled booked for the entire month of June by Joe from technology services for computer training seminars for the new database software implementation. This is really a huge set back to deal with. Carl is inexperience to resolve these issues without looking incompetent to his supervisor that he may not be able to handle this task.

Key Problems Carl does not appear to be fully trained or experience enough to time his task and prepare for the challenge. The case study uncovered several issues delaying Carl’s progress in the recruitment of a new training class. Some of the key problems are: First the new employees’ applications are incomplete. A company cannot hire potential employees using incomplete applications. Second not enough numbers of manuals since only three are available yet fifteen are generally needed for the new employees. Third, the new employees have not undergone the mandatory screening for drugs test and last there is no room for preservation for the June orientation. All these problems have to be resolved in this short period of time for a better outcome.
Alternative Solutions From these situations we can say Carl has a few alternative solutions. One alternative is to find someone who is more experienced, competent and well connected to do the job in the available time and recommend him or her to his Monica or as the second alternative if Carl could not handle all these problems before the orientation date, he should notify his supervisor Monica to push the orientation training date. But the most viable alternative would be to do it himself by working hard, staying late, and using all his resources like connections, if he knows someone in the printing department who can print out the manuals. I choice this alternative for Carl to follow because the other alternatives such us assigning the job for someone else, will make him lose his reputation and his trust and the other alternative is postponing the joining date might cost the company cause the company is expecting the new employees to start on July and also the company can’t meet the dead line.

Proposed Solution Carl has to find a way to accomplish all these problems before the orientation date. He needs to take in charge and fully responsible for his actions. His first priority should be to make a list “a to do list” for him to be able to follow. Something that he will be able to look at and make sure that he is on time with his tasks. First Carl need to review each trainees file and see what documents are missing and he needs to make a call and tell the trainees to bring their transcript when they come in and finish their paper work. Second, he has to make appointment for drug screenings for all fifteen new trainees with the clinics and after that he should call or email all his trainees to go to clinic for the mandatory drug test on their appointment date. Third, Carl needs to work over time or ask his supervisor for extra assistance to help him out to organize the orientation manuals. He needs to find out a complete set of manual and copy the missing papers from the manuals. Last he needs to locate available space for the new trainee orientation. If he couldn’t find any empty room in the company he has to contact the management or himself to look for outside companies or hotel conference room to rent a space.

Recommendation My recommendation for this case study analysis starts with Monica. First she should have to make sure that Carl is capable of accomplish the task. It seems he is inexperienced and only six months on the job. Second since she give him the job she should have followed up and ask him for feedback on his progress because she could have averted this crises before it happened. We can see that there had been lack of communication between Monica and Carl. As for Carl, if he felt he couldn’t do it he should tell Monica so she could assign someone else straight away in good time. Once he accepted the task he should have started right away. It seems he is not well oriented. I also think many of the obstacles that Carl faced could have been resolved if he had coordinated more with Monica after their May 15th conversation. This will be a learning experience for Carl need to become well organized, planning a head and timing his tasks and prioritizing what he immediately has to do will reduce these kinds of problem from happening again. For ABC, company should have rules and regulations procedures for hiring new employees. As a whole the company should give step by step trainings and guidelines for future recruiting jobs. If this guidelines were there Monica should highlighted this to Carl. This kind of Scenario should be avoided at all costs. We also can see there is poor communication in ABC company which leads to a number of negative outcomes, including errors, distrust, and general dissatisfaction. “Lack of communication can create uncertainty that leads to stress and conflict” (Chris Joseph 2006). ABC Company should learn from their mistakes and more prepared for the future recruiting jobs.

Finally, as we all can learn from this scenario, many issues would have been resolved with better prioritization of goals to be accomplished and more effective communication and good management skills. If we do not communicate effectively with others, we will not be able to get many things done in our works. We all can avoid being in Carl’s situation if we communicate effectively and knows how to manage our time properly. All companies and management should encourage and help employees improve their communication skills for the success of the organization and this will also help the employee to perform well in their duties .

References
University of phoenix materials (2012) Case study for student analysis located in week two COMM/ 215 Course materials section.
Chron: http://smallbusiness.chron.com/ lack –communication cause conflict workplace

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